19 Office Supervisor jobs in Bahrain
Front Office Supervisor
Posted today
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Job Description
Position Purpose
To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).
Duties & Key Responsibilities
- Come to work every day with a smile on your face
- Execute duties as assigned by the Guest Operations Manager and GM
- Work within the FO team and carry out the same roles like our FO Hosts, but take on additional 'supervisor' responsibilities
- Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
- Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
- Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)
- Be willing to roll up your sleeves and help in other departments during busy periods and as required
- Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service if required. Duties of a FO Supervisor who is scheduled to work in F&B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
- Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
- Plan and train new and existing FO and F&B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
- Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust & engagement
- Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
- Every 6 months, rotate to a new 'Champion' area (e.g. Hilton Honors, CleanStay, rostering) – our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
- Coach 2 – 4 guest experience team members, as assigned on a rotating six month schedule
- In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of 'coachees' and suggest development opportunities for them in the coming months
- On-board and supervise assigned 'coachee' team members, ensuring execution of agreed development or performance improvement actions
- Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner
- Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
- Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes
What are we looking for?
A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- A relevant supervisory/management certificate/diploma or degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Work Locations
Hilton Garden Inn Bahrain Bay
Schedule
Full-time
Brand
Hilton Garden Inn
Job
Guest Services, Operations, and Front Office
Operations Manager - Office Administration
Posted 20 days ago
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Job Description
- Oversee daily office operations, ensuring efficiency and productivity.
- Manage office budgets, including procurement of supplies, equipment, and services.
- Supervise and mentor administrative staff, including receptionists and office assistants.
- Coordinate with facilities management for building maintenance, repairs, and safety.
- Develop and implement office policies and procedures to improve workflow and efficiency.
- Ensure compliance with health, safety, and environmental regulations.
- Manage vendor relationships and contracts.
- Organize and manage internal office events and employee engagement activities.
- Serve as a point of contact for staff inquiries regarding office operations.
- Streamline administrative processes to support the needs of all departments.
- Bachelor's degree in Business Administration, Management, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in office management, operations management, or a similar administrative role.
- Proven experience in managing budgets and vendor relationships.
- Strong leadership and team management skills.
- Excellent organizational, time management, and multitasking abilities.
- Proficiency in Microsoft Office Suite and other office management software.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a collaborative team.
- Experience in implementing operational improvements is highly valued.
Remote Office Cleaner & Maintenance Supervisor
Posted 2 days ago
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Job Description
Key Responsibilities:
- Perform comprehensive cleaning duties across all office areas, including dusting, vacuuming, mopping, sanitizing restrooms, and emptying trash receptacles.
- Oversee and train a team of cleaning personnel, assigning tasks and ensuring adherence to quality standards.
- Develop and implement effective cleaning schedules and rotas to ensure all areas are covered regularly.
- Manage inventory of cleaning supplies and equipment, ordering new stock as needed and ensuring proper storage.
- Conduct regular inspections of the premises to identify and address any cleaning or maintenance issues promptly.
- Perform minor maintenance tasks, such as changing light bulbs, fixing leaky faucets, or reporting larger issues to facility management.
- Ensure compliance with health and safety regulations in all cleaning and maintenance activities.
- Respond to urgent cleaning or maintenance requests from staff or management.
- Maintain a positive and professional demeanor, fostering a collaborative working environment.
- Uphold the company's commitment to a pristine and professional workplace.
Qualifications:
- Proven experience in commercial cleaning and facility maintenance, with at least 3 years in a supervisory capacity.
- Knowledge of cleaning chemicals, equipment, and best practices for maintaining a professional office environment.
- Experience in supervising and motivating a team.
- Strong organizational and time-management skills.
- Ability to perform basic maintenance and repair tasks.
- Understanding of health and safety protocols.
- Excellent attention to detail and a commitment to high-quality work.
- Good communication and interpersonal skills.
- Physical stamina to perform cleaning duties.
- High school diploma or equivalent is required.
This is an essential role for maintaining our operational excellence and ensuring a comfortable and productive environment for all employees. We are looking for someone reliable, thorough, and proactive in their approach to facility upkeep.
Office Manager - Operations & Administration
Posted 9 days ago
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Job Description
Responsibilities:
- Manage office supplies inventory and reordering process.
- Coordinate and schedule meetings, appointments, and travel arrangements for staff.
- Answer and direct phone calls, screen and relay inquiries, and manage incoming/outgoing mail and deliveries.
- Maintain organized filing systems, both physical and digital.
- Greet visitors and provide a welcoming reception experience.
- Assist in the preparation of reports, presentations, and correspondence.
- Liaise with vendors and service providers to ensure timely delivery of goods and services.
- Oversee office maintenance and ensure a clean and safe working environment.
- Support HR functions as needed, such as onboarding new employees and maintaining personnel records.
- Manage the company's calendar and schedule key events.
- Handle basic bookkeeping tasks, such as processing invoices and expense reports.
- Implement and improve office procedures and policies.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience as an Office Manager, Administrative Assistant, or in a similar role.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Discretion and confidentiality in handling sensitive information.
- Experience with basic bookkeeping is an advantage.
- Proactive attitude and problem-solving abilities.
- Familiarity with office equipment and software.
Remote Office Manager - Operations & Administration
Posted 9 days ago
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Job Description
Key Responsibilities:
- Oversee and manage general administrative and operational tasks for a remote workforce.
- Manage office supplies, equipment, and inventory, ensuring adequate stock levels.
- Coordinate virtual meetings, including scheduling, setting up virtual rooms, and preparing agendas.
- Support the onboarding process for new remote employees, including distributing necessary information and resources.
- Serve as the primary point of contact for vendors and service providers, managing relationships and contracts.
- Assist in the development and implementation of office policies and procedures.
- Maintain organized digital filing systems and databases.
- Process invoices, manage expenses, and assist with basic bookkeeping tasks.
- Support HR functions as needed, such as coordinating employee events or managing benefits administration information.
- Troubleshoot and resolve general operational issues that arise.
- Proven experience as an Office Manager, Administrative Manager, or similar role, preferably in a remote setting.
- Excellent organizational and time-management skills.
- Proficiency in office management software and virtual collaboration tools (e.g., Google Workspace, Microsoft Office Suite, Slack, Zoom).
- Strong communication and interpersonal skills.
- Ability to multitask, prioritize tasks, and manage a high volume of work efficiently.
- Detail-oriented with a proactive approach to problem-solving.
- Experience with vendor management and contract negotiation is a plus.
- Ability to work independently and collaboratively within a remote team.
- Discretion in handling confidential information.
Senior Executive Assistant - Office Management
Posted 7 days ago
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Job Description
Key Responsibilities:
- Manage and maintain complex executive calendars, scheduling meetings, appointments, and travel arrangements with meticulous attention to detail.
- Coordinate all aspects of executive travel, including booking flights, hotels, and transportation, and preparing detailed itineraries.
- Prepare, proofread, and edit correspondence, reports, presentations, and other documents as required.
- Screen and prioritize incoming communications, including emails and phone calls, and respond appropriately on behalf of executives.
- Act as a primary point of contact for internal and external stakeholders, building and maintaining professional relationships.
- Organize and manage executive meetings, including preparing agendas, taking minutes, and distributing action items.
- Assist with expense reporting and budget tracking for executive offices.
- Handle confidential information with the utmost discretion and integrity.
- Conduct research and gather information to support executive decision-making.
- Anticipate the needs of executives and proactively address potential issues.
- Manage office supplies, equipment, and vendor relationships as needed.
- Provide general administrative support, including filing, data entry, and document management.
- Coordinate company events and team-building activities as required.
Qualifications:
- Proven experience as an Executive Assistant or in a similar high-level administrative support role.
- Exceptional organizational and time management skills, with the ability to multitask and prioritize effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and the ability to interact professionally with individuals at all levels.
- Discretion and a high level of confidentiality.
- Proactive mindset and strong problem-solving abilities.
- Ability to work independently with minimal supervision.
- Experience in calendar management and complex travel coordination.
- Associate's or Bachelor's degree in Business Administration or a related field is preferred.
Project Management Office (PMO) Director
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Project Management Office (PMO) Lead
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