10 On Call jobs in Bahrain

First Motors is seeking a highly motivated and customer-centric Call Centre Agent to join our dynamic team. This is a full-time position offering an exciting opportunity to contribute to the success of our customer service operations. As a Call Centre Agent, you will be the first point of contact for our clients, providing exceptional service and support via phone. You will play a key role in maintaining client satisfaction and upholding the company's reputation for excellence.

1. Receive and forward all telephone calls in an orderly manner and keep records of them.
2. Greet and guide visitors through the proper channels without causing disturbance to employees.
3. Ensure visitors seated at the reception are attended to promptly and assist them in resolving their issues courteously.
4. Listen attentively to visitors' complaints and guide them to the appropriate channels.
5. Maintain the cleanliness and tidiness of the reception area.
6. Serve as a contact point for general maintenance concerns, inquiries, complaints, problems, and related matters.
7. Assist with clerical duties such as photocopying, faxing, filing, etc.
8. Assist in typing works as required.
9. Receive and dispatch courier packages, forwarding them to the respective courier companies and ensuring timely dispatch and receipt.
10. Follow up with customers after service or sales visits.
11. Collect data from customers.
12. Book service appointments.
13. Perform other related jobs as assigned by management.

1. 2-5 years of relevant experience.
2. Excellent communication and interpersonal skills, with a professional telephone manner.
3. Strong problem-solving skills and a customer-focused approach.
4. Ability to handle a high volume of calls in a fast-paced environment.
5. Proficiency in English (written and spoken); knowledge of additional languages is an advantage.
6. Experience in a call center environment is preferred but not essential.
7. Strong computer skills and familiarity with CRM systems.
8. Availability to work flexible hours, including evenings and weekends.

• National Customer Service Associate | Retail | Marks & Spencer | Bahrain
• Full-Time Receptionist for a Hotel Spa in Bahrain

• Oversee all aspects of patient care services and operations.
• Develop and implement comprehensive patient care plans and protocols.
• Lead, manage, and mentor a team of healthcare professionals.
• Ensure compliance with all relevant healthcare regulations and standards.
• Manage patient care budgets and resource allocation effectively.
• Conduct quality assurance reviews and implement improvement initiatives.
• Collaborate with physicians and other healthcare providers to ensure integrated care.
• Maintain accurate and confidential patient records.
• Foster a patient-centered and compassionate care environment.
• Stay current with advancements in healthcare and patient care best practices.

• Registered Nurse (RN) license required.
• Master's degree in Nursing, Healthcare Administration, Public Health, or a related field.
• 5+ years of progressive leadership experience in healthcare, with a focus on patient care services.
• Proven experience in managing clinical teams and healthcare operations.
• In-depth knowledge of healthcare regulations (e.g., HIPAA, JCI) and quality improvement methodologies.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Demonstrated ability to manage budgets and resources effectively.
• Proficiency with Electronic Health Record (EHR) systems.
• Ability to work independently and lead a remote team effectively.

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Date: 18 Aug 2025

Location:

Manama, AE

Country: AE

To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

• Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
• Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
• Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
• Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
• As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
• Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
• Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
• Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
• Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
• Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
• Performs any additional responsibilities as advised by the Line Manager/Supervisor.

• High School/Diploma or equivalent.
• Capable of using technology systems and tools such as Microsoft Office.
• Good in English & Arabic Languages.

• Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
• Capability of understanding market trends and channeling them leading to effective customer care solutions.
• Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
• Capable of understanding customers’ problems and direct them in the right channel.
• Ability to work for long hours and under pressure.
• Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

• To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.
  
  

• Answer inbound calls to assist customers who have specific inquiries.
• Build customer’s trust in the services and products offered by Zain.
• Provide personalized customer service of the highest level.
• Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
• Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
• Ability to work as part of a team- to achieve performance metrics.
• Assist customers with all issues and escalate them to management appropriately.
• Update job knowledge by studying new product descriptions; participating in educational opportunities.
• Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
• Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
• Performs any other related duties as assigned or needed.
  
  

• Understanding Individual Differences of Customers.
• Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
• A sound knowledge of telephone etiquette.
• Listening Skills (Ask the right questions- Listen carefully and take note of the client’s individual need).
• Language Abilities (English – Arabic) - Urdu is a plus.
• Computer Skills (Microsoft Office Basic).
• Effectiveness of customer retention.
• Effectiveness of issue resolution/decision making/change control and risk management.
  
  

• University student (2nd year and above).
• Experience is a plus.
• Able to full time on shift basis.
  
  

• Resume/CV

Date: 18 Aug 2025

Company: Air Arabia PJSC (G9)

Location:

Manama, AE

Country: AE

Job Purpose

To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Key Result Responsibilities

• Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
• Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
• Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
• Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
• As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
• Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
• Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
• Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
• Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
• Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
• Performs any additional responsibilities as advised by the Line Manager/Supervisor.
  
  

• High School/Diploma or equivalent.
• Capable of using technology systems and tools such as Microsoft Office.
• Good in English & Arabic Languages.
  
  

• Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
• Capability of understanding market trends and channeling them leading to effective customer care solutions.
• Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
• Capable of understanding customers’ problems and direct them in the right channel.
• Ability to work for long hours and under pressure.
• Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

• Master's degree in Healthcare Administration, Public Health, Nursing, or a related field.
• Minimum of 7 years of progressive experience in healthcare management, with at least 3 years in a leadership role overseeing clinical operations, preferably with a focus on remote or telehealth services.
• Strong knowledge of healthcare regulations, quality improvement methodologies, and patient care standards.
• Experience with electronic health records (EHR) systems and telehealth platforms.
• Proven ability to manage budgets, staff, and operational processes effectively.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to work independently and lead a remote team.
• Experience in community health or social care services is a strong advantage.
• Proficiency in data analysis and reporting.

Operation

Division

Customer Care

Location

Closing Date

25-Feb-2025

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here:

To manage the collection of overdue payments and provide a warm, welcoming experience to new customers through assisted welcome calls. This role aims to ensure timely collections while fostering positive customer relationships.

1. Conduct outbound calls to customers for the purpose of collecting overdue payments.
2. Provide a friendly and informative welcome call to new customers, guiding them through services and payment setup.
3. Maintain accurate records of customer interactions and collection efforts in the database.
4. Resolve customer inquiries and issues related to their accounts or collections.
5. Develop and implement effective collection strategies to improve recovery rates.
6. Send loan collection cases to court when necessary, following company policies and legal guidelines.
7. Collaborate with other departments to address customer needs and enhance service delivery.
8. Monitor and report on collection performance metrics.

1. Proficiency in negotiation and conflict resolution.
2. Knowledge of collection regulations and compliance standards.
3. Familiarity with products and services.
4. Ability to work with databases and customer management software.
5. Strong organizational skills and attention to detail.

Bachelor’s degree in Finance, Business Administration, or any relevant field.

0 - 2 years' experience.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

Full Time

Seeking a General Cardiologist to join a comprehensive Heart and Vascular program with over 30 cardiology providers.Great location with numerous outdoor activities, including skiing, hiking, biking, kayaking, and more.Excellent opportunity for anyone seeking a better work/life balance!