18 On Call jobs in Bahrain
Call Center Agent
Posted today
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Job Description
Date: 21 Oct 2025
Company: Air Arabia PJSC (G9)
Location:
Manama, BH
Country: BH
Job Purpose
To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.
Key Result Responsibilities
- Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.
- Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
- Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.
- Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
- As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
- Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
- Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
- Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
- Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
- Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
- Performs any additional responsibilities as advised by the Line Manager/Supervisor.
Qualifications (Academic, Training, Languages)
- High School/Diploma or equivalent.
- Capable of using technology systems and tools such as Microsoft Office.
- Good in English & Arabic Languages.
Work Experience
- Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
- Capability of understanding market trends and channeling them leading to effective customer care solutions.
- Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
- Capable of understanding customers' problems and direct them in the right channel.
- Ability to work for long hours and under pressure.
- Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
- Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
Call Center Representative
Posted today
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Job Description
Job Title:
Call Centre Executive – Travel Division (Bilingual Arabic & English)
Location:
Bahrain
Company Overview:
We are a leading travel and lifestyle company providing premium travel solutions, corporate bookings, and holiday packages. We are looking for a motivated and experienced
Call Centre Executive
with a background in the travel field and hands-on experience in
Global Distribution Systems (GDS)
such as Amadeus, Galileo, or Sabre.
Key Responsibilities:
- Handle inbound and outbound customer calls related to flight, hotel, and travel package inquiries.
- Provide accurate information, quotations, and itinerary options using GDS platforms.
- Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
- Support clients with post-booking services, amendments, refunds, and travel documentation.
- Maintain customer satisfaction through professional communication and prompt problem-solving.
- Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
- Update and maintain client records and booking information in the CRM system.
- Promote company products and services, including travel insurance and holiday packages.
- Achieve individual and team sales and service targets.
Requirements:
- Proven experience in a
travel agency or call centre environment
. - Proficient in at least one
GDS system (Amadeus, Sabre, or Galileo)
. - Excellent
communication skills in both Arabic and English
(written and spoken). - Strong customer service orientation and attention to detail.
- Ability to multitask and handle high call volumes efficiently.
- Knowledge of airline fare rules, ticketing procedures, and visa requirements.
- Basic computer literacy (MS Office, CRM systems, email etiquette).
- Positive attitude, team spirit, and a passion for the travel industry.
Preferred Qualifications:
- Diploma or degree in
Travel & Tourism Management
or related field. - Previous experience in a
Bahrain-based travel agency or airline call centre
. - Familiarity with
BSP, IATA, or corporate travel accounts
handling.
Employment Type:
Full-time
Salary:
Competitive, based on experience + performance incentives
Call Centre Agent
Posted today
Job Viewed
Job Description
We are looking for a motivated and experienced Bahraini Arabic Speaking Call Centre Executive with a background in the travel field and hands-on experience in Global Distribution Systems (GDS).
Key Responsibilities:
- Handle inbound and outbound customer calls.
- Provide accurate information, quotations, and itinerary options using GDS platforms.
- Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
- Support clients with post-booking services, amendments, refunds, and travel documentation.
- Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
- Update and maintain client records and booking information in the CRM system.
- Promote company products and services, including travel insurance and holiday packages.
Requirements:
- Proven experience in a travel agency or call centre environment.
- Proficient in at least one GDS system.
- Excellent communication skills in both Arabic and English (written and spoken).
- Strong customer service orientation and attention to detail.
- Ability to multitask and handle high call volumes efficiently.
Preferred Qualifications:
- Diploma or degree in Travel & Tourism Management or related field.
- Previous experience in a Bahrain-based travel agency or airline call centre.
- Familiarity with BSP, IATA, or corporate travel accounts handling.
Job Type: Full-time
Call Center Representative
Posted today
Job Viewed
Job Description
We are looking for a motivated and experienced
Call Centre Executive
with a background in the travel field and hands-on experience in
Global Distribution Systems (GDS)
.
Key Responsibilities:
- Handle inbound and outbound customer calls.
- Provide accurate information, quotations, and itinerary options using GDS platforms.
- Manage reservations, ticket issuance, cancellations, and re-bookings efficiently.
- Support clients with post-booking services, amendments, refunds, and travel documentation.
- Maintain customer satisfaction through professional communication and prompt problem-solving.
- Coordinate with airlines, hotels, and internal departments to ensure smooth service delivery.
- Update and maintain client records and booking information in the CRM system.
- Promote company products and services, including travel insurance and holiday packages.
- Achieve individual and team sales and service targets.
Requirements:
- Proven experience in a
travel agency or call centre environment
. - Proficient in at least one
GDS system. - Excellent
communication skills in both Arabic and English
(written and spoken). - Strong customer service orientation and attention to detail.
- Ability to multitask and handle high call volumes efficiently.
- Basic computer literacy (MS Office, CRM systems, email etiquette).
- Positive attitude, team spirit, and a passion for the travel industry.
Preferred Qualifications:
- Diploma or degree in
Travel & Tourism Management
or related field. - Previous experience in a
Bahrain-based travel agency or airline call centre
. - Familiarity with
BSP, IATA, or corporate travel accounts
handling.
Call Center Agent
Posted today
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Job Description
� Call Center Agent � (Bahrain Residents Only)
A leading insurance company in Bahrain is hiring Call Center Agents with the following requirements:
- Experience in Customer Service, Hospitality, or Call Centers
- Fluency in Arabic and English
- Proficiency in MS Office
- Strong communication, problem-solving, and teamwork skills
Call Center Agent
Posted today
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Job Description
Required Call Center Agent for a group of Restaurants. Excellent communication and guest service skills required. Arabic an added advantage. ONLY THOSE WHO WORKED IN HOSPITALITY NEED APPLY.
The Call Center Agent is responsible for handling customer calls in a professional, courteous, and efficient manner. The role involves receiving and processing customer orders, providing information about menu items, promotions, and services, resolving customer concerns, and ensuring a positive customer experience that aligns with Pasta Express standards.
Job Type: Full-time
Call Center Agent
Posted today
Job Viewed
Job Description
Job Responsibilities:
- MUST be Bahraini Nationality and have a previous experience in restaurant call center or same.
- Able speak english and arabic with good communication skills.
- Speed of answer effectively and efficiently.
- Successful resolution of customer inquiries or complaints during the initial contact with the proper training.
- Properly identify the complaints or inquiries at once and turn to success rate in shorter call time.
- Reduction of call handling time cost.
- Reduction of average call wait time.
- Ensuring customers are dealt professionally with efficiency to reduce the disengagement or termination of calls.
- Effectively monitor the call abandonments and ensure to call back in proper timelines.
- Ensuring customer satisfaction score and guarantee the best possible experience.
- Cross-Selling/Up-Selling to customers.
Job Type: Full-time
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Remote Patient Care Coordinator
Posted 9 days ago
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Job Description
Key responsibilities include scheduling patient consultations, diagnostic tests, and follow-up appointments. You will proactively monitor patient progress, identify potential barriers to care, and implement solutions. This involves maintaining accurate and up-to-date electronic health records (EHRs), ensuring confidentiality and compliance with all privacy regulations. You will also educate patients and their families about their treatment plans, medications, and available resources. Building strong rapport and trust with patients is fundamental to success in this role. You will collaborate closely with physicians, nurses, specialists, and other members of the healthcare team to ensure coordinated care delivery. Effective communication, both written and verbal, is essential for liaising with diverse stakeholders.
Qualifications include a High School Diploma or equivalent; an Associate's or Bachelor's degree in Healthcare Administration, Nursing, or a related field is preferred. Previous experience in healthcare, patient services, or care coordination is highly desirable. Strong understanding of medical terminology and healthcare processes is a must. Excellent organizational and time management skills are required to handle multiple patient cases simultaneously. Proficiency with EHR systems and general computer skills (Microsoft Office Suite) is necessary. Exceptional interpersonal and communication skills, with a patient-centered approach, are critical. The ability to work independently, manage your workload effectively, and maintain a high level of professionalism in a remote setting is paramount. This is an outstanding opportunity to contribute to accessible and efficient healthcare delivery from anywhere. The role is conceptualized within the vicinity of Salmabad, Northern, BH , but is fully remote.
Remote Patient Care Coordinator
Posted 10 days ago
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Job Description
Responsibilities:
- Serve as a dedicated liaison between patients, healthcare providers, and specialists to facilitate seamless care coordination.
- Assist patients in understanding their medical conditions, treatment plans, and healthcare options.
- Schedule and manage patient appointments, diagnostic tests, and follow-up care, ensuring efficient utilization of resources.
- Maintain accurate and confidential patient medical records in compliance with all privacy regulations.
- Provide education and support to patients and their families regarding preventative care, disease management, and health promotion.
- Monitor patient progress, identify potential barriers to care, and proactively implement solutions.
- Coordinate referrals to appropriate specialists and community resources.
- Advocate for patients' needs and ensure they receive personalized and effective healthcare services.
- Communicate effectively with physicians, nurses, allied health professionals, and administrative staff to ensure continuity of care.
- Utilize electronic health record (EHR) systems and other healthcare technologies to manage patient information and streamline workflows.
Qualifications:
- Bachelor's degree in Nursing, Healthcare Administration, Social Work, or a related field.
- Minimum of 3 years of experience in healthcare coordination, patient advocacy, case management, or a similar role.
- Proficiency with EHR systems and healthcare IT platforms.
- Strong understanding of medical terminology, healthcare processes, and patient rights.
- Exceptional communication, interpersonal, and active listening skills.
- Demonstrated ability to manage multiple tasks, prioritize effectively, and work independently in a remote setting.
- Compassionate and patient-centered approach to care.
- Excellent organizational and problem-solving skills.
- Knowledge of local healthcare resources and community services is a plus.
- Must have a reliable internet connection and a dedicated workspace conducive to remote work.
This is a rewarding opportunity to make a tangible difference in the lives of patients while enjoying the benefits of a remote work environment. If you are passionate about patient advocacy and possess the required skills, apply today.
ZAIN1019 - Zain Youth - Call Center
Posted today
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Job Description
About The Role
Job Purpose:
- To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.
Main Responsibilities & Duties
- Answer inbound calls to assist customers who have specific inquiries.
- Build customer's trust in the services and products offered by Zain.
- Provide personalized customer service of the highest level.
- Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.
- Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
- Ability to work as part of a team- to achieve performance metrics.
- Assist customers with all issues and escalate them to management appropriately.
- Update job knowledge by studying new product descriptions; participating in educational opportunities.
- Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
- Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
- Performs any other related duties as assigned or needed.
Core Competencies
- Understanding Individual Differences of Customers.
- Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).
- A sound knowledge of telephone etiquette.
- Listening Skills (Ask the right questions- Listen carefully and take note of the client's individual need).
- Language Abilities (English – Arabic) - Urdu is a plus.
- Computer Skills (Microsoft Office Basic).
- Effectiveness of customer retention.
- Effectiveness of issue resolution/decision making/change control and risk management.
Qualifications And Experience
- University student (2nd year and above).
- Experience is a plus.
- Able to full time on shift basis.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV