116 On Site Repair jobs in Bahrain
Technical Support Technician
Posted 6 days ago
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We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.
Key Responsibilities:
- Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
- Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
- Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
- Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
- Install antivirus software, perform system updates, and educate users on secure practices for device protection.
- Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
- Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
- Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.
Qualifications:
- Minimum of a diploma in Information Technology or a related field.
- 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
- Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.
Technical Skills:
- Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
- Strong understanding of network setup and device connectivity troubleshooting.
Soft Skills:
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving abilities and a proactive approach to addressing technical issues.
- Ability to work both independently and within a team environment.
Additional Requirements:
- This is a fully on-site role; remote work is not permitted.
- Applicants should currently reside in Bahrain, as this is an immediate requirement.
Technical Support Specialist
Posted today
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Technical Support Specialist
Posted today
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Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through troubleshooting processes and provide clear instructions.
- Escalate complex issues to senior support staff or specialized teams.
- Document all support requests, actions taken, and resolutions in the ticketing system.
- Create and maintain knowledge base articles and user guides.
- Install, configure, and update software and hardware as needed.
- Monitor system performance and identify potential issues proactively.
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.
- 3-5 years of experience in technical support, helpdesk, or a similar role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Experience with remote support tools and ticketing systems.
- Excellent customer service and communication skills.
- Ability to troubleshoot effectively and think logically.
- Certifications such as CompTIA A+ or ITIL Foundation are a plus.
Technical Support Engineer
Posted today
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Responsibilities:
- Respond to and resolve technical support requests from customers via phone, email, and ticketing system.
- Diagnose and troubleshoot hardware, software, and network issues.
- Provide clear and concise technical guidance and solutions to end-users.
- Install, configure, and maintain hardware and software systems.
- Escalate unresolved issues to senior technical staff or relevant departments.
- Document all support activities, including troubleshooting steps and resolutions, in the knowledge base.
- Conduct remote diagnostics and troubleshooting sessions with clients.
- Assist with user account management and access control.
- Proactively monitor system performance and identify potential issues.
- Develop and deliver training materials to end-users on software and hardware usage.
- Collaborate with development and engineering teams to resolve product defects and improve functionality.
- Contribute to the continuous improvement of support processes and tools.
- Maintain an inventory of IT assets and ensure proper documentation.
- Ensure timely resolution of customer tickets, meeting defined SLAs.
- Stay current with technology trends and industry best practices in technical support.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 3 years of experience in technical support or a similar IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Experience with network troubleshooting (TCP/IP, DNS, VPN).
- Proficiency in diagnosing and resolving hardware and software issues.
- Familiarity with cloud computing platforms (e.g., AWS, Azure) is a plus.
- Excellent customer service skills and a patient, empathetic approach.
- Strong analytical and problem-solving abilities.
- Ability to communicate technical information clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Relevant certifications such as CompTIA A+, Network+, or CCNA are desirable.
- Ability to work independently and as part of a team.
- Adaptability to changing technologies and work requirements.
- Strong organizational skills and attention to detail.
- A commitment to providing exceptional support.
Technical Support Specialist
Posted today
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Technical Support Specialist
Posted today
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Technical Support Specialist
Posted today
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Technical Support Lead
Posted today
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Key Responsibilities:
- Lead and manage a team of technical support specialists, providing guidance and mentorship.
- Oversee the daily operations of the technical support department, ensuring efficient ticket resolution.
- Troubleshoot and resolve complex technical issues across various hardware, software, and network systems.
- Develop and implement technical support policies, procedures, and best practices.
- Monitor support queues and ensure adherence to service level agreements (SLAs).
- Train and onboard new technical support staff, providing ongoing coaching and performance feedback.
- Escalate unresolved issues to senior management or appropriate departments.
- Identify trends in support requests and recommend proactive solutions or system improvements.
- Maintain accurate and up-to-date technical documentation and knowledge base articles.
- Collaborate with IT and development teams to resolve product issues and improve user experience.
- Manage customer escalations and ensure timely and satisfactory resolution.
- Analyze support metrics and generate reports on team performance and customer satisfaction.
- Ensure the security and integrity of IT systems and user data.
- Stay abreast of emerging technologies and industry trends.
- Contribute to the continuous improvement of customer support processes and tools.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role.
- Proven experience in troubleshooting and resolving complex IT issues.
- Strong understanding of operating systems (Windows, macOS, Linux), network protocols, and hardware.
- Experience with IT support ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage and motivate a team effectively.
- Customer-focused mindset with a commitment to service excellence.
- Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL) are highly desirable.
- Ability to work under pressure and manage multiple priorities.
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.
- Strong documentation skills.
Technical Support Lead
Posted today
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Technical Support Lead
Posted today
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Job Description
Responsibilities:
- Lead and manage the technical support team.
- Oversee daily support operations and ticket resolution.
- Provide expert troubleshooting for complex technical issues.
- Train and mentor technical support specialists.
- Develop and implement support processes and best practices.
- Monitor customer satisfaction and support performance metrics.
- Act as an escalation point for difficult customer issues.
- Collaborate with engineering and product teams.
- Create and maintain support documentation and knowledge bases.
- Identify trends and propose solutions for recurring issues.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Proven experience in customer service and issue resolution.
- Strong knowledge of operating systems, software applications, and IT infrastructure.
- Excellent problem-solving, analytical, and communication skills.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to manage and motivate a team.
- Customer-centric approach and dedication to service excellence.