1 354 Operating Systems jobs in Bahrain
technical support officer
BHD12000 - BHD36000 Y
Era Projects
Posted today
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Job Description
Job description:
We are seeking a knowledgeable and motivated IT Specialist to manage and support our company's technology infrastructure. The successful candidate will play a key role in maintaining systems, resolving IT issues, and supporting digital transformation across the organization.
Key Responsibilities:
- Install, configure, and maintain hardware and software systems (computers, networks, printers, etc.)
- Monitor system performance and troubleshoot issues
- Provide technical support to staff onsite and remotely
- Maintain network security and data protection protocols
- Perform regular backups and disaster recovery procedures
- Manage user accounts, permissions, and access controls
- Support implementation of new applications and upgrades
- Maintain IT documentation and asset inventory
- Coordinate with vendors for equipment or service support
Required Skills and Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field
- Proven experience as an IT Specialist, IT Support Technician, or similar role
- Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and networking fundamentals
- Experience with hardware troubleshooting and repair
- Familiarity with cybersecurity principles and best practices
- Excellent problem-solving, communication, and organizational skills
- Ability to work independently and in a team environment
- Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP) are a plus
Interested Candidates can share their CVS here :
Job Types: Full-time, Permanent
Pay: BD BD per month
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Technical Support Specialist
2042 Askar, Southern
BHD55000 Annually
WhatJobs
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Job Description
Our client is seeking a dedicated Technical Support Specialist to provide exceptional assistance to their customer base. This role is based in our office located in Salmabad, Northern, BH , and requires consistent on-site presence. You will be the first point of contact for customers experiencing technical difficulties with our products and services. Your primary responsibilities will include diagnosing and resolving hardware and software issues, troubleshooting network connectivity problems, and guiding users through step-by-step solutions. This involves actively listening to customer concerns, identifying the root cause of the problem, and implementing effective resolutions in a timely manner. You will be expected to document all support interactions, track issue resolutions, and escalate complex problems to senior support staff or relevant technical teams when necessary. Maintaining a high level of customer satisfaction through polite, clear, and efficient communication is paramount. You will also contribute to the knowledge base by creating and updating support articles and FAQs. A solid understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Experience with remote support tools and ticketing systems is a must. The ideal candidate is patient, possesses excellent problem-solving skills, and thrives in a fast-paced customer-facing environment. Training will be provided on our specific product suite.
Requirements:
Requirements:
- Proven experience in a technical support or helpdesk role.
- Strong understanding of computer hardware, software, and network troubleshooting.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Familiarity with remote desktop tools.
- High school diploma or equivalent; further technical certifications are a plus.
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1
Technical Support Specialist
2001 Askar, Southern
BHD55000 Annually
WhatJobs
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Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to join their client-facing team. This role requires the candidate to be present in the office, ensuring direct and immediate support for their valued clientele. As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical difficulties with our client's products or services. Your responsibilities will include diagnosing and resolving a wide range of technical issues, providing clear and concise explanations to users, and escalating complex problems to higher-level support when necessary. You will manage support tickets efficiently, ensuring timely and effective resolution. This role demands excellent problem-solving abilities, a thorough understanding of common hardware and software issues, and a commitment to delivering outstanding customer service. You will also be involved in documenting support procedures, creating user guides, and contributing to the improvement of support processes. The ideal candidate possesses a strong technical aptitude, excellent communication and interpersonal skills, and a patient, customer-centric approach. Experience with CRM systems and various troubleshooting tools is highly beneficial. A passion for technology and a desire to help others resolve their technical challenges are key attributes. This is an excellent opportunity for a motivated individual to contribute to a supportive team and play a vital role in ensuring customer satisfaction and loyalty. The role is located in A'ali, Northern, BH and is an on-site position.
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2
Technical Support Engineer
8001 Amwaj Islands
BHD45000 Annually
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Job Description
Our client is seeking a highly motivated Technical Support Engineer to provide expert assistance to their customers. This role involves troubleshooting technical issues, resolving complex problems, and ensuring customer satisfaction with their products and services. You will be responsible for responding to customer inquiries via phone, email, and chat, documenting issues and resolutions, and escalating problems when necessary. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and a patient, customer-centric approach. You should have a thorough understanding of software and hardware troubleshooting, network diagnostics, and operating systems.
The successful candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. At least 2 years of experience in a technical support or helpdesk role is required. Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop support tools is essential. Strong communication skills, both written and verbal, are critical for explaining technical concepts to non-technical users. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus. This is an on-site role based in **Isa Town, Southern, BH**.
The successful candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. At least 2 years of experience in a technical support or helpdesk role is required. Proficiency with ticketing systems (e.g., Zendesk, ServiceNow) and remote desktop support tools is essential. Strong communication skills, both written and verbal, are critical for explaining technical concepts to non-technical users. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus. This is an on-site role based in **Isa Town, Southern, BH**.
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3
Technical Support Specialist
555 Zallaq, Southern
BHD50000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a skilled and customer-focused Technical Support Specialist to join their growing team. This role, located in Zallaq, Southern, BH , offers a hybrid work model, combining in-office support with remote troubleshooting capabilities. You will be responsible for providing high-level technical assistance and solutions to customers experiencing issues with our client's products or services. The ideal candidate will possess excellent troubleshooting skills, a deep understanding of various operating systems and software applications, and a strong commitment to customer satisfaction. Your responsibilities will include responding to support requests via phone, email, and chat, diagnosing technical problems, and guiding users through step-by-step solutions. You will maintain detailed records of customer interactions, document common issues and their resolutions, and escalate complex problems to higher-level support teams when necessary. The Technical Support Specialist will also play a role in identifying trends in customer issues and providing feedback to product development teams to improve user experience and product functionality. Excellent communication and interpersonal skills are essential, as you will be interacting with customers from diverse technical backgrounds. The ability to explain technical concepts clearly and concisely is crucial. You should be adept at managing your time effectively, prioritizing tasks, and working collaboratively within a team environment. This role requires a proactive approach to problem-solving and a genuine desire to help customers resolve their technical challenges.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide technical support and troubleshooting for customers.
- Respond to support inquiries via phone, email, and chat.
- Diagnose and resolve software and hardware issues.
- Document customer interactions and technical solutions.
- Escalate complex issues to appropriate teams.
- Assist with user training and guidance.
- Identify recurring technical problems and suggest improvements.
Qualifications:
- Associate's or Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience.
- 2+ years of experience in technical support or a similar role.
- Proficiency with Windows, macOS, and common software applications.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
5010 Muharraq, Muharraq
BHD55000 Annually
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Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their team in **Muharraq, Muharraq, BH**. This hybrid role requires a proactive individual capable of providing exceptional technical assistance to a diverse user base. You will be responsible for troubleshooting hardware and software issues, diagnosing technical problems, and implementing effective solutions. Key duties include responding to customer inquiries via phone, email, and chat, documenting support interactions, and escalating complex issues to higher levels of support. You will also be involved in setting up and configuring user accounts, installing and maintaining software, and performing system updates. A strong understanding of operating systems (Windows, macOS, Linux), network configurations, and common office applications is essential. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer service. Proficiency in using remote desktop tools and ticketing systems is required. This role offers the opportunity to grow within a supportive IT environment, contributing to the smooth operation of our technological infrastructure and ensuring high levels of customer satisfaction. We are looking for someone who is eager to learn, adapt to new technologies, and continuously improve their technical expertise. Your ability to clearly explain technical concepts to non-technical users will be highly valued.
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5
Technical Support Specialist
203 Seef, Capital
BHD20000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a skilled and empathetic Technical Support Specialist to join our growing customer service team in Tubli, Capital, BH . This role involves providing first-line technical assistance and support to customers, addressing their queries, troubleshooting issues, and resolving them effectively. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong technical aptitude. This is a hybrid role, requiring a balance of remote and in-office work to foster team collaboration and maintain service excellence.
Responsibilities:
Qualifications:
This hybrid role requires some days in our Tubli, Capital, BH office and allows for remote work on other days. We are committed to providing a supportive work environment and opportunities for professional growth.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical assistance.
- Diagnose and resolve hardware, software, and network issues experienced by customers.
- Guide customers through step-by-step solutions to technical problems.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions in the support ticketing system.
- Create and update knowledge base articles and FAQs to empower customers and internal teams.
- Provide feedback to product development teams on recurring issues and potential improvements.
- Maintain a high level of customer satisfaction through professional and courteous service.
- Stay up-to-date with product knowledge and new technologies.
- Participate in team meetings and training sessions.
Qualifications:
- Proven experience in a technical support or helpdesk role.
- Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Proficiency in troubleshooting network connectivity issues.
- Excellent problem-solving and diagnostic skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient and customer-centric approach.
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Familiarity with remote support tools.
This hybrid role requires some days in our Tubli, Capital, BH office and allows for remote work on other days. We are committed to providing a supportive work environment and opportunities for professional growth.
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6
Technical Support Lead
BH-11 Muharraq, Muharraq
BHD55000 Annually
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Job Description
Our client is seeking a dynamic and experienced Technical Support Lead to manage and enhance their customer support operations. This fully remote position requires a proactive individual with exceptional leadership, communication, and problem-solving skills. You will be responsible for guiding a team of technical support specialists, ensuring timely and effective resolution of customer issues, and contributing to the continuous improvement of support processes and tools. The ideal candidate will have a strong technical background and a passion for delivering outstanding customer service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, train, and mentor a team of technical support representatives, fostering a high-performance culture.
- Oversee the daily operations of the technical support helpdesk, ensuring service level agreements (SLAs) are met or exceeded.
- Develop and maintain comprehensive knowledge base articles, troubleshooting guides, and FAQs for both internal teams and external customers.
- Handle escalated customer support issues, providing expert solutions and ensuring customer satisfaction.
- Monitor support ticket queues and team performance metrics, identifying trends and areas for improvement.
- Collaborate with product development and engineering teams to identify and resolve recurring technical issues.
- Implement and optimize support workflows and utilize CRM/helpdesk software effectively.
- Contribute to the development and delivery of training programs for support staff and potentially end-users.
- Gather customer feedback and provide insights to stakeholders to drive product and service enhancements.
- Ensure adherence to company policies and procedures within the support team.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support or IT helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
- Strong understanding of IT systems, networks, software applications, and hardware troubleshooting.
- Proven experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management).
- Excellent problem-solving and analytical skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to effectively manage and motivate a remote team.
- Experience in creating and managing knowledge base content.
- Familiarity with ITIL best practices is a plus.
- Ability to work independently and prioritize tasks effectively in a remote setting.
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7
Technical Support Specialist
1010 Markh, Northern
BHD50000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly motivated and customer-focused Technical Support Specialist to join their fully remote, globally distributed team. This role is essential for providing exceptional technical assistance and troubleshooting to our valued clients, ensuring their seamless experience with our cutting-edge products. If you thrive on solving technical challenges and enjoy helping others, this is the perfect opportunity for you.
Responsibilities:
Qualifications:
This is an exciting chance to be part of a growing company and play a vital role in ensuring customer success. If you are a dedicated problem-solver with a passion for technology, apply today and join our remote support community.
Responsibilities:
- Provide first-line technical support to customers via email, phone, and chat, resolving issues efficiently and effectively.
- Diagnose and troubleshoot software and hardware problems, identifying root causes and implementing appropriate solutions.
- Document customer issues, resolutions, and common troubleshooting steps in our knowledge base.
- Escalate complex technical issues to higher-level support teams or engineering when necessary.
- Guide customers through product features, functionalities, and best practices.
- Maintain a high level of customer satisfaction by delivering prompt, accurate, and friendly support.
- Collaborate with cross-functional teams, including engineering and product development, to relay customer feedback and identify product improvements.
- Stay up-to-date with product updates, new features, and troubleshooting techniques.
- Contribute to the development and improvement of support processes and documentation.
- Manage and prioritize support tickets effectively to meet service level agreements (SLAs).
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 1-3 years of experience in technical support or customer service, preferably in a software or technology environment.
- Strong understanding of operating systems (Windows, macOS, Linux).
- Familiarity with common software applications and troubleshooting techniques.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical abilities.
- Customer-centric mindset with a passion for helping users.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management) is a plus.
- Patience, empathy, and a positive attitude when interacting with customers.
This is an exciting chance to be part of a growing company and play a vital role in ensuring customer success. If you are a dedicated problem-solver with a passion for technology, apply today and join our remote support community.
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8
Technical Support Lead
1052 Jbeil
BHD80000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a motivated and experienced Technical Support Lead to oversee their customer support operations. This role, based in Jidhafs, Capital, BH , offers a hybrid work arrangement, combining on-site team leadership with remote management of support tickets and performance analysis. You will be responsible for leading a team of technical support specialists, ensuring timely and effective resolution of customer issues, and maintaining high levels of customer satisfaction. Key duties include managing support queues, escalating complex technical problems, developing and implementing support procedures, and training team members on new products and troubleshooting techniques. You will also play a critical role in identifying recurring issues, analyzing support data to identify trends, and providing feedback to product development teams for service improvements. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and outstanding leadership and communication abilities. A deep understanding of IT systems, software troubleshooting, and customer service best practices is essential. We are looking for an individual who can motivate a team, manage performance metrics, and foster a customer-centric support culture. This position offers an excellent opportunity to contribute to the operational excellence of a growing company and make a tangible impact on customer loyalty.
Qualifications:
Qualifications:
- Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience.
- Minimum of 4 years of experience in technical support or IT helpdesk roles.
- At least 2 years of experience in a team lead or supervisory capacity.
- Proficiency in troubleshooting hardware, software, and network issues.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Strong understanding of operating systems (Windows, macOS, Linux) and common applications.
- Excellent customer service and interpersonal skills.
- Ability to effectively manage and motivate a technical support team.
- Strong analytical and problem-solving skills.
- Good written and verbal communication skills in English.
- ITIL foundation certification is a plus.
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