60 Operational Excellence jobs in Bahrain

Business Unit

Sector

Business

Location

Contract Type

Full Time

Closing Date

22-Sep-2025

To participate in the successful execution of Digital Services strategy by achieving digital roadmap and sales targets, developing and leading new / existing digital channels and monitoring digital services performance, contributing to maximization of sales and revenue as well as promoting the delivery of exceptional digital customer experience.

Digital Services and Sales:

Assist with the implementation of customer journeys to safeguard customer satisfaction across the Business sector.

Partake in leading Digital Services strategy with the focus on accepting sales targets to contribute to the success of the Business Sector.

Identify and document detailed business requirements in order to assist with the creation of technical product specification.

Participate in the enhancement of stc Bahrain’s Digital Channels, including mobile app, website, online portal, self-service machines, e-commerce, etc.

Drive digitization of operations including end-to-end customer journeys, proposing improvement solutions across conventional and digital touchpoints to meet customer needs.

Partake in achieving the digital roadmap in order to contribute to the department’s success and growth.

Develop and invent new and existing digital channels to promote digital ecosystems and delivery of exceptional customer digital experience.

Monitor and analyze digital services performance in line with KPIs by using analytical tools in order to propose proactive plans for continuous optimization.

Perform effective tracking and follow-up on tasks and projects (individual, collaborative, cross-functional) to drive task completion across the department.

Achieve digital sales targets in harmonization with Planning and Performance to ensure its alignment with Business Operations strategic objectives and deliverables.

Contribute to driving sales across all digital channels including websites, social media channels, mobile app etc. to ensure achievement of profitability targets and enhance sales performance across the Digital Services section.

Lead the effective operations of new and existing digital channels and services to contribute to the achievement of the Digital Services targets and objectives.

Change Management, Continuous Improvement and Compliance:

Identify opportunities for continuous improvement of the department’s systems, processes, and practices considering international best practices, improvement of business processes and cost optimization.

Research relevant regional and global market trends to stay up to date with best practices and drive relevant initiatives for improvements.

Ensure compliance with all policies and procedures, as well as to controls related to quality, health, safety, environmental management, guaranteeing employee and assets safety and legislative compliance.

Bachelor’s or Master's degree in Business Administration / Marketing / Communications / Engineering or any other related field.

7 - 10 years of relevant experience in CEX and Digital Services, preferably within a telecom setup.

The Digital Services Lead will play a critical role in shaping the digital strategy of the organization.

This position is responsible for overseeing the development and implementation of innovative digital services that enhance user engagement and drive business growth.

The Digital Services Lead will collaborate with cross-functional teams to ensure that digital initiatives align with the company's objectives and deliver measurable results.

By leveraging data analytics and user feedback, this role will continuously improve digital offerings, ensuring a seamless and impactful user experience.

Strategic Thinking : Ability to develop and implement a comprehensive digital strategy that aligns with organizational goals.

Technical Proficiency : In-depth knowledge of digital technologies, tools, and platforms, including content management systems, analytics, and UI/UX design.

Project Management : Proven track record in managing digital projects from conception to execution while meeting deadlines and budget constraints.

Analytical Skills : Proficient in analyzing data to inform decision-making and identify opportunities for improvement in digital services.

Communication : Excellent verbal and written communication skills, with the ability to convey complex digital concepts to a diverse audience.

Customer-Centric Approach : A strong focus on understanding user needs and enhancing the customer journey through digital channels.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. Tocomplete the application you would need the following document(s):

• Assist in the planning and execution of business projects.
• Support the development and implementation of operational strategies.
• Conduct market research and competitive analysis.
• Prepare reports and presentations for management.
• Engage with clients and stakeholders to build and maintain relationships.
• Collaborate with cross-functional teams to achieve business objectives.
• Participate in training sessions and professional development activities.
• Analyze data to identify trends and recommend improvements.
• Handle administrative tasks to ensure smooth office functioning.
• Contribute innovative ideas to enhance business processes and efficiency.

• Recent graduate with a Bachelor's degree in Business Administration, Management, Economics, or a related field.
• Strong academic record with a GPA of 3.5 or higher.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Analytical and problem-solving abilities.
• Strong organizational and time management skills.
• A proactive and self-motivated attitude with a willingness to learn.
• Ability to work effectively in a team environment and independently.
• Enthusiasm for a career in business operations and management.
• Understanding of business principles and practices.

• Lead engagements focused on optimizing business operations, supply chains, and service delivery models.
• Conduct thorough operational diagnostics and identify areas for improvement in efficiency, cost reduction, and quality.
• Develop and implement strategic operational plans that align with client business objectives.
• Advise senior management on best practices in operational management, process re-engineering, and performance management.
• Facilitate workshops and training sessions to drive operational best practices and change management.
• Manage project timelines, budgets, and resources to ensure successful client outcomes.
• Build and maintain strong, long-term relationships with clients, acting as a trusted advisor.
• Analyze operational data to identify trends, risks, and opportunities for innovation.
• Mentor and guide junior consultants within the operational practice.

• Master's degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum of 10 years of experience in management consulting or strategic operational leadership roles.
• Proven expertise in process improvement methodologies (e.g., Lean, Six Sigma) and operational strategy development.
• Demonstrated ability to lead complex operational transformation projects.
• Exceptional analytical, problem-solving, and strategic thinking capabilities.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence senior executives.
• Experience in managing client relationships and project teams.
• Strong understanding of various industry operational challenges and solutions.
• Adaptability to a hybrid work environment, balancing remote and in-office responsibilities.

• Analyze existing industrial processes to identify areas for improvement.
• Develop and implement process optimization strategies using Lean and Six Sigma principles.
• Conduct data analysis to measure process performance and identify root causes of issues.
• Design and implement new workflows and standard operating procedures.
• Collaborate with cross-functional teams to execute improvement initiatives.
• Train employees on new processes and methodologies.
• Monitor and report on the impact of process changes.
• Reduce waste, improve efficiency, and lower operational costs.
• Lead Kaizen events and continuous improvement projects.
• Ensure compliance with safety and quality standards.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Minimum of 4 years of experience in process improvement or industrial engineering.
• Certification in Lean Manufacturing or Six Sigma (Green Belt required, Black Belt preferred).
• Proficiency in data analysis and statistical software (e.g., Minitab).
• Strong understanding of manufacturing operations and supply chain dynamics.
• Excellent problem-solving, analytical, and project management skills.
• Effective communication and interpersonal skills to drive change.

• Analyze existing operational processes to identify inefficiencies.
• Develop and implement strategies for process optimization and cost reduction.
• Utilize Lean and Six Sigma methodologies to drive improvements.
• Collect and analyze data to measure process performance.
• Develop and maintain process documentation and standard operating procedures.
• Collaborate with production teams to implement changes and ensure adoption.
• Monitor and evaluate the effectiveness of implemented improvements.
• Train staff on new processes and best practices.