26 Operational Planning jobs in Bahrain

Business Unit

Sector

Business

Location

Contract Type

Full Time

Closing Date

22-Sep-2025

To participate in the successful execution of Digital Services strategy by achieving digital roadmap and sales targets, developing and leading new / existing digital channels and monitoring digital services performance, contributing to maximization of sales and revenue as well as promoting the delivery of exceptional digital customer experience.

Digital Services and Sales:

Assist with the implementation of customer journeys to safeguard customer satisfaction across the Business sector.

Partake in leading Digital Services strategy with the focus on accepting sales targets to contribute to the success of the Business Sector.

Identify and document detailed business requirements in order to assist with the creation of technical product specification.

Participate in the enhancement of stc Bahrain’s Digital Channels, including mobile app, website, online portal, self-service machines, e-commerce, etc.

Drive digitization of operations including end-to-end customer journeys, proposing improvement solutions across conventional and digital touchpoints to meet customer needs.

Partake in achieving the digital roadmap in order to contribute to the department’s success and growth.

Develop and invent new and existing digital channels to promote digital ecosystems and delivery of exceptional customer digital experience.

Monitor and analyze digital services performance in line with KPIs by using analytical tools in order to propose proactive plans for continuous optimization.

Perform effective tracking and follow-up on tasks and projects (individual, collaborative, cross-functional) to drive task completion across the department.

Achieve digital sales targets in harmonization with Planning and Performance to ensure its alignment with Business Operations strategic objectives and deliverables.

Contribute to driving sales across all digital channels including websites, social media channels, mobile app etc. to ensure achievement of profitability targets and enhance sales performance across the Digital Services section.

Lead the effective operations of new and existing digital channels and services to contribute to the achievement of the Digital Services targets and objectives.

Change Management, Continuous Improvement and Compliance:

Identify opportunities for continuous improvement of the department’s systems, processes, and practices considering international best practices, improvement of business processes and cost optimization.

Research relevant regional and global market trends to stay up to date with best practices and drive relevant initiatives for improvements.

Ensure compliance with all policies and procedures, as well as to controls related to quality, health, safety, environmental management, guaranteeing employee and assets safety and legislative compliance.

Bachelor’s or Master's degree in Business Administration / Marketing / Communications / Engineering or any other related field.

7 - 10 years of relevant experience in CEX and Digital Services, preferably within a telecom setup.

The Digital Services Lead will play a critical role in shaping the digital strategy of the organization.

This position is responsible for overseeing the development and implementation of innovative digital services that enhance user engagement and drive business growth.

The Digital Services Lead will collaborate with cross-functional teams to ensure that digital initiatives align with the company's objectives and deliver measurable results.

By leveraging data analytics and user feedback, this role will continuously improve digital offerings, ensuring a seamless and impactful user experience.

Strategic Thinking : Ability to develop and implement a comprehensive digital strategy that aligns with organizational goals.

Technical Proficiency : In-depth knowledge of digital technologies, tools, and platforms, including content management systems, analytics, and UI/UX design.

Project Management : Proven track record in managing digital projects from conception to execution while meeting deadlines and budget constraints.

Analytical Skills : Proficient in analyzing data to inform decision-making and identify opportunities for improvement in digital services.

Communication : Excellent verbal and written communication skills, with the ability to convey complex digital concepts to a diverse audience.

Customer-Centric Approach : A strong focus on understanding user needs and enhancing the customer journey through digital channels.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. Tocomplete the application you would need the following document(s):

• Assist in the planning and execution of business projects.
• Support the development and implementation of operational strategies.
• Conduct market research and competitive analysis.
• Prepare reports and presentations for management.
• Engage with clients and stakeholders to build and maintain relationships.
• Collaborate with cross-functional teams to achieve business objectives.
• Participate in training sessions and professional development activities.
• Analyze data to identify trends and recommend improvements.
• Handle administrative tasks to ensure smooth office functioning.
• Contribute innovative ideas to enhance business processes and efficiency.

• Recent graduate with a Bachelor's degree in Business Administration, Management, Economics, or a related field.
• Strong academic record with a GPA of 3.5 or higher.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Analytical and problem-solving abilities.
• Strong organizational and time management skills.
• A proactive and self-motivated attitude with a willingness to learn.
• Ability to work effectively in a team environment and independently.
• Enthusiasm for a career in business operations and management.
• Understanding of business principles and practices.

• Lead engagements focused on optimizing business operations, supply chains, and service delivery models.
• Conduct thorough operational diagnostics and identify areas for improvement in efficiency, cost reduction, and quality.
• Develop and implement strategic operational plans that align with client business objectives.
• Advise senior management on best practices in operational management, process re-engineering, and performance management.
• Facilitate workshops and training sessions to drive operational best practices and change management.
• Manage project timelines, budgets, and resources to ensure successful client outcomes.
• Build and maintain strong, long-term relationships with clients, acting as a trusted advisor.
• Analyze operational data to identify trends, risks, and opportunities for innovation.
• Mentor and guide junior consultants within the operational practice.

• Master's degree in Business Administration, Operations Management, Engineering, or a related field.
• Minimum of 10 years of experience in management consulting or strategic operational leadership roles.
• Proven expertise in process improvement methodologies (e.g., Lean, Six Sigma) and operational strategy development.
• Demonstrated ability to lead complex operational transformation projects.
• Exceptional analytical, problem-solving, and strategic thinking capabilities.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence senior executives.
• Experience in managing client relationships and project teams.
• Strong understanding of various industry operational challenges and solutions.
• Adaptability to a hybrid work environment, balancing remote and in-office responsibilities.

• Developing and overseeing the implementation of the company's strategic plan.
• Conducting in-depth market research, trend analysis, and competitive intelligence gathering.
• Identifying and evaluating new business opportunities and potential partnerships.
• Developing financial models and forecasts to support strategic initiatives.
• Collaborating with executive leadership and department heads to align strategies across the organization.
• Translating strategic objectives into measurable goals and action plans.
• Monitoring key performance indicators (KPIs) and reporting on strategic progress.
• Facilitating strategic planning workshops and meetings.
• Assessing organizational capabilities and identifying areas for development.
• Communicating the strategic vision and plan to internal stakeholders.
• Managing the annual budgeting and planning process.
• Evaluating the effectiveness of implemented strategies and making adjustments as needed.
• Staying abreast of industry best practices and emerging trends.
• Preparing comprehensive reports and presentations for the board of directors and senior management.

• Develop and implement comprehensive strategic plans that align with the company's vision, mission, and financial objectives.
• Conduct in-depth market research, competitive analysis, and trend forecasting to identify emerging opportunities and potential threats.
• Collaborate with executive leadership and department heads to define strategic priorities and key performance indicators (KPIs).
• Translate strategic goals into actionable initiatives, operational plans, and resource allocation recommendations.
• Monitor the execution of strategic plans, track progress against KPIs, and provide regular performance reports to senior management.
• Facilitate strategic planning sessions, workshops, and cross-functional team meetings.
• Identify and evaluate potential mergers, acquisitions, partnerships, and other strategic alliances.
• Develop financial models and business cases to support strategic initiatives.
• Ensure that strategic plans are effectively communicated throughout the organization.
• Drive a culture of strategic thinking and continuous improvement across all levels of the company.

• Master's degree in Business Administration (MBA), Finance, Economics, or a related field.
• Minimum of 10 years of experience in strategic planning, corporate development, or management consulting.
• Proven experience in developing and implementing successful long-term business strategies.
• Strong analytical, quantitative, and problem-solving skills.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence stakeholders at all levels.
• Demonstrated expertise in financial modeling, market analysis, and competitive intelligence.
• Experience with strategic planning frameworks and methodologies.
• Ability to manage complex projects and work effectively in a fast-paced, dynamic environment.
• Proficiency in project management software and business intelligence tools.
• Experience in a hybrid work setting, demonstrating adaptability and effective remote collaboration.
• A deep understanding of business operations and market dynamics within the Muharraq, Muharraq, BH region is a plus.

• Develop, implement, and manage the company's strategic planning process.
• Conduct in-depth market research, competitive analysis, and industry trend analysis.
• Identify and evaluate new business opportunities and strategic partnerships.
• Collaborate with executive leadership to define strategic goals, objectives, and key performance indicators (KPIs).
• Translate strategic initiatives into actionable plans and roadmaps.
• Develop business cases and financial models to support strategic proposals.
• Monitor the progress of strategic initiatives and provide regular reports to stakeholders.
• Facilitate strategic planning workshops and meetings with senior management.
• Identify potential risks and challenges to strategic execution and develop mitigation strategies.
• Drive a culture of strategic thinking and continuous improvement throughout the organization.

• Master's degree in Business Administration (MBA), Strategy, Finance, or a related field.
• Minimum of 10-15 years of experience in strategic planning, corporate strategy, business development, or a similar leadership role.
• Proven track record of developing and successfully executing strategic plans in a corporate environment.
• Strong understanding of market dynamics, competitive landscapes, and financial modeling.
• Exceptional analytical, problem-solving, and critical thinking skills.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence senior stakeholders.
• Experience working in a remote-first or distributed team environment.
• Demonstrated ability to manage complex projects and drive cross-functional alignment.
• Proficiency in strategic planning tools and methodologies.
• Experience in the technology or relevant industry is a plus.