12 Operations Managers jobs in Manama

The bank operations manager’s responsibilities include managing banking operations team, ensuring regulatory compliance, overseeing the development of new products and services, and enhancing existing financial systems.

The ideal candidate will have a solid understanding of banking policies, procedures, and regulations, and demonstrate strong leadership skills.

This is a full-time position, hired by iib and directly accountable to the Chief Executive Officer

Responsibilities

• Developing and implementing operational policies and procedures to enhance efficiency and effectiveness of banking services
• Managing the bank’s operational and administrative functions such as customer service, record keeping, and bank security
• Overseeing customer transactions and ensuring they are processed accurately and timely
• Coordinating with other departments to facilitate cross-functional initiatives and resolve operational issues
• Maintaining an in-depth knowledge of banking regulations and ensuring bank compliance with these regulations
• Monitoring the bank’s financial transactions and reports, identifying any discrepancies and taking corrective action when necessary
• Implementing and managing risk assessment processes to minimize financial and operational risks
• Training, supervising, and evaluating bank staff to ensure a high standard of customer service
• Managing communication with auditors, regulators, and other external parties
• Ensure the banking operations adhere to legal and internal policies and regulations
• Oversee the development and implementation of new banking products and services
• Collaborate with financial management to develop operational budgets
• Implement strategies to improve productivity and efficiency levels in the department
• Assist in the development and management of internal audit processes
• Initiate and assist in developing Risk Operation policy recommendations and in setting priorities
• Identify potential risks and safeguard against fraud and theft of the organization’s assets
• Ensure customer satisfaction and maintain corporate relationships
• Monitor expenditures and keep records
• Submit monthly financial statements to the CEO

Qualifications

• Proven experience as a bank operations manager or similar role with at least 8 years of banking industry experience
• Sound knowledge of banking regulations and procedures
• Proficiency in MS Office, SWIFT platform and banking software systems
• Strong leadership and organizational skills
• Excellent communication and interpersonal skills
• Ability to manage time and prioritize tasks
• A degree in Finance, Business Administration or a related field

We're hiring for our client in Bahrain.

Position: Operations Manager

Department: Admin/ Operations

Reporting to: General Manager

Purpose of the job :

• To deliver excellent customer experience in all stores
• To maintain the brand standards to a high level in all stores
• To manage the business to maximize sales & profit in key stores and deliver a profitable store model.

Key Accountabilities:

• To lead & develop the team ensure all stores are resourced with trained staff.
• To deliver a world-class customer experience in all our stores.
• To maintain the brand standards.
• To grow our sales to achieve the sales targets & drive L4L sales.
• To manage the P & L performance for the business achieving budgeted labour, margin & PBIT ratios.
• Pro-actively follow up and monitor set goals and targets, and act on deviations. Update forecast as needed.
• Initiate, implement and analyse projects from both a financial and commercial perspective in order to create recommendations.
• Utilize relevant tools and reports to include Commercial Review, CSI, Food Safety Audit in order to develop the business, yourself and your team Increase operational efficiency.
• Ensure implementation and compliance with the company manual/ rules and guidelines relating to the Company.
• Communicate and promote the restaurant goal and tasks within the Company organization to relevant stake holders.
• Ensure that the Company meets all legal requirements and company policies for food safety, HACCP and labelling in conjunction with the Food Safety Specialist
• Overall responsible for ensuring compliance to legislative and the company's requirements in the areas of Quality and Environment
• Define the commercial strategy for the international and national range sold in the retail section and establish the guidelines for national and local range development including pricing. Sourcing and supply are done according to the defined standard and quality of the company.
• Sign-off staff in their training materials tasks.
• Check alignment with Op's team and Store Managers
• JRMS Training and coaching Store Managers
• Support and coach the sites in functional questions as needed and ensure that the company concept, manuals, and current guidelines are known.
• Create and implement a successful pricing strategy for all the company's units based on the international and retail guidelines.
• Supervise and analyse the local competition in order to secure a competitive price distance to competitors and the lowest price in every food category.
• Monitor the national food market environment regarding competitors, customer expectations, trends, etc.
• To ensure that our business complies with all local legal requirements & is safe & risk free.
• To manage the end-to-end business BOH & FOH processes supply chain in line with product offer.
• To ensure all operational controls are in place.
• To maintain the wastage at 1%

Key Performance Measure Success Factors:

• Achieve sales target & L4L sales budget of +8%.
• Achieve a check of 90% in all stores.
• Achieve the targeted labour of 20%, 70% margin & PBIT rations across key stores.
• Achieve a team turnover of less than 25%.
• Achieve green in the health & safety WIN card audit.

Required knowledge, skills or experience:

• Experience of strong operational P & L management understanding how to drive profit through every line of the P & L.
• Experience of leading a team of broad functional experts.
• Experience of achieving excellence in customer service & brand standards.
• Some experience of managing a broader supply chain is preferable.
• Experience of F & B business is essential understanding the drives of profit, the health & safety requirements etc.

• Managing and optimizing all daily manufacturing operations, including production planning, scheduling, and execution.
• Ensuring that production targets are met efficiently and cost-effectively.
• Developing and implementing strategies for continuous improvement using methodologies such as Lean Manufacturing and Six Sigma.
• Overseeing the maintenance and effective utilization of production equipment.
• Ensuring strict adherence to all health, safety, and environmental regulations on the production floor.
• Managing, training, and developing a team of production supervisors and line workers.
• Implementing quality control measures to ensure products meet or exceed customer specifications.
• Managing the production budget and identifying cost-saving opportunities.
• Collaborating with other departments, such as supply chain, engineering, and quality assurance, to ensure seamless operations.
• Monitoring key performance indicators (KPIs) and reporting on production efficiency and output.
• Implementing best practices in manufacturing and operational excellence.
• Managing inventory of raw materials and finished goods related to production.
• Driving innovation and efficiency in production processes and technologies.

• Bachelor's degree in Engineering (Mechanical, Industrial, Manufacturing) or a related technical field. An MBA or Master's degree in a relevant field is a plus.
• Minimum of 8 years of experience in manufacturing operations management, with a proven track record of success in a leadership role.
• Strong knowledge of manufacturing processes, Lean Manufacturing principles, Six Sigma, and quality management systems (e.g., ISO 9001).
• Excellent leadership, team management, and interpersonal skills.
• Proficiency in production planning and control systems (e.g., ERP, MES).
• Strong analytical and problem-solving abilities.
• Excellent financial acumen and budget management skills.
• Ability to work under pressure and meet demanding production deadlines.
• Strong communication skills, both written and verbal.
• Experience with automation and advanced manufacturing technologies is desirable.
• Familiarity with the manufacturing sector in the GCC region is an advantage.

Responsibilities include:

• Overseeing daily operations
• Enhancing employee productivity and professional development
• Managing recruitment and training new employees
• Ensuring all staff complies with health and safety regulations
• Supervising shifts
• Training new and current employees
• Maximizing customer satisfaction and responding to customer complaints
• Tracking employee work hours and recording payroll data
• Appraising staff performance and providing feedback
• Interviewing and recruiting new employees
• Managing daily front- and back-of-house restaurant operations
• Ensuring all cashouts are completed correctly at the end of the day
• Maintaining safety and food quality standards
• Create reports on weekly, monthly, and annual revenues and expenses
• Controlling operational costs and finding ways to reduce waste
• Reviewing product quality and researching new vendors
• Finding creative solutions when issues arise

Job Qualifications:

• Prior experience as a restaurant manager or supervisor
• Excellent leadership and communication skills
• Strong desire to create high-quality dining experiences

On behalf of our client, we are seeking a Operations Manager who will be responsible for managing the daily operations of a food retail business, ensuring efficiency, high-quality service, and customer satisfaction. This role involves strategic planning, team leadership, process optimization, and profitability enhancement while maintaining brand standards and operational excellence.

Key Responsibilities:

• Oversee and manage all retail operations, ensuring smooth execution of daily activities.
• Implement operational strategies to enhance business performance and customer experience.
• Develop and execute efficiency initiatives to optimize costs and increase profitability.
• Monitor and analyze key performance indicators (KPIs) to drive continuous improvement.
• Ensure compliance with health, safety, and quality standards.
• Lead, train, and motivate store managers and staff to enhance productivity and customer service.
• Establish and maintain strong relationships with suppliers, vendors, and stakeholders.
• Develop contingency plans to mitigate risks and operational disruptions.
• Manage budgets, cost controls, and financial performance metrics.
• Foster a culture of excellence, teamwork, and customer-centric service.

Qualifications & Skills:

• A minimum of 7 years of progressive experience in retail stores, specifically in the nuts and sweets business.
• A proven record of success in achieving sales targets as desired by the business.
• A valid driving license.
• Experienced in managing multiple locations within a nuts and sweets retail business.
• Strong financial acumen with experience in budget management and cost control.
• Hands-on experience with inventory management and supply chain operations.
• Knowledge of industry trends, customer preferences, and emerging market dynamics in the nuts and sweets sector.

Mid-Senior level

Full-time

Management

Food and Beverage Services and Food and Beverage Retail

Operation

Division

PMO

Location

Closing Date

17-Dec-2024

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: Zain Overview

This role will be part of Zain Bahrain's Subsidiary Fintech Company - "Bede". Bede, the fintech arm of Zain Bahrain, is a dynamic startup revolutionizing personal finance through Bahrain’s first Shariah-compliant Islamic financing app. Licensed and regulated by the Central Bank of Bahrain, Bede is committed to creating an inclusive platform that offers practical solutions tailored to real customer needs.

With a focus on customer centricity, strategic partnerships, and digital innovation, Bede aims to guide individuals toward growth and success by leveling the playing field for all.

The Digital Operations Project Manager (PMO) at Bede will serve as the key coordinator and point of contact for mobile app development efforts within the company, focusing on digital-only microfinancing solutions. This role will oversee the progress of app development sprints, manage requirement collection, coordinate designs, and optimize the app’s user journey. The PMO will facilitate communication between business stakeholders and the technical development team, ensuring alignment with business objectives and timelines. This person will also work closely with business heads, customer care, finance, compliance, and risk heads to ensure a seamless integration of app functionalities with various business needs and regulatory requirements.

1. Education: Bachelor’s degree in Business, Project Management, Information Technology, or a relevant field. Agile certifications (e.g., Certified ScrumMaster, PMI-ACP) are a plus.
2. Experience: 8+ years of experience in project management, with a focus on mobile app development or digital product management. Experience in fintech or microfinancing is a strong advantage.
3. Skills & Knowledge:
   • Project Management Skills: Expertise in managing projects using agile methodologies (Scrum, Kanban), with the ability to coordinate across multiple teams and stakeholders.
   • Communication Skills: Strong communication skills to act as a bridge between business and technical teams, facilitating effective collaboration.
   • Analytical Skills: Ability to track and analyze development metrics to make data-driven decisions.
   • Problem-Solving: Experience in risk management and issue resolution, ensuring projects stay on track.
   • Familiarity with app development tools like Jira, Trello, Confluence, or similar project management platforms.

1. Project Planning & Coordination: Coordinate the app development lifecycle at Bede, from initial planning to launch, ensuring that all project objectives and milestones are clearly defined and met.
2. Point of Contact for Technical Teams: Act as the primary liaison between business stakeholders (including business heads, customer care, finance, compliance, and risk) and the technical development team, facilitating clear communication and understanding of project requirements.
3. Requirements Gathering & Analysis: Work closely with business heads and other stakeholders to collect and document app requirements, including functional requirements, user stories, and acceptance criteria.
4. User Journey & Design Coordination: Collaborate with UX/UI designers, product owners, and business heads to refine the app’s user journey, ensuring it delivers a seamless and intuitive experience for microfinance customers.
5. Sprint Management & Progress Reporting: Oversee sprint planning, reviews, and retrospectives, ensuring that the technical team follows agile practices and stays on track.
6. Performance Monitoring & Quality Assurance: Ensure that all app features and updates meet quality standards, coordinating user acceptance testing (UAT) and addressing any feedback from the compliance and risk teams.
7. Stakeholder Engagement & Communication: Provide regular updates to the Business Director and key stakeholders, including business heads, customer care, finance, compliance, and risk teams on project status, challenges, and next steps.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.

We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.

Today, we deliver hundreds of millions of food orders, grocery items, and other products per year, to our customers in nine countries throughout the region with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.

Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less! Our philosophy is to ensure we do what is suitable for our ecosystem—our customers, partners, people, riders, and the communities in which we operate.

This role will focus on the relationship of talabat Bahrain with its 3rd party logistics partners.

The key task is to maintain and build a strong relationship with all partners across the country, and to ensure sufficient supply at all times.

You will be reporting to the Director of Logistics, and will have a few team members reporting to you.

• Build, maintain & partially own strong relationships with all 3PL partners across the country.
• Create alignment between talabat priorities and 3PL focus.
• Ensure sufficient data is shared to allow for educated directions & improvements in performance.
• Create right incentives / penalties for 3rd parties to improve rider performance.
• Ensure sufficient supply of operators to fulfil order demand.

Be the voice of the 3rd party to Talabat: listen to challenges and find solutions with the internal team.

• Ensure 3PL compliance with Talabat rules and requirements.

• You have successfully completed a Bachelor’s or Master’s degree, preferably in logistics.
• You gained 5+ years of work experience, with experience in logistics or management of a large workforce.
• Strong Excel and data management skills.
• You are a doer and a free thinker. You accept and adapt constantly to change.
• Willing to question the status quo when needed.
• Make it happen attitude, where results are ensured to be achieved regardless of obstacles.

As part of the talabat team:

• You have the opportunity to be based in our specially designed collaborative workspace.
• You will experience exciting opportunities for professional and personal growth and recognition.
• Monthly talabat credit to spend in the app, however you want.
• Parental leave.
• Work with the team, building the fastest-growing, largest, and most valuable network of online food ordering services.
• Our colleagues at talabat come from every corner of the globe, working in diverse, cross-cultural teams.
• Enjoy fresh fruits, cereals, beverages, tea, and discounts at our Everyday Roastery cafe next door.
• Take a break in our wellbeing room, music room, or enjoy views of the Dubai Downtown Skyline from our roof terrace!
• Sponsored healthcare and gym membership.