What Jobs are available for Or Manager in Bahrain?

• Develop and implement operational strategies and initiatives to enhance business performance and efficiency.
• Oversee and manage key business processes, identifying areas for improvement and automation.
• Lead cross-functional projects aimed at optimizing workflows, reducing costs, and improving customer satisfaction.
• Establish and monitor key performance indicators (KPIs) to track operational success.
• Develop and manage operational budgets, ensuring financial discipline.
• Collaborate with department heads to align operational goals with overall business strategy.
• Drive continuous improvement efforts using data-driven insights and best practices.
• Manage vendor relationships and ensure service level agreements are met.
• Develop and implement training programs to enhance team capabilities.
• Ensure compliance with company policies and relevant regulations.

• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA is a plus.
• Minimum of 10 years of progressive experience in operations management or business operations, with significant leadership responsibilities.
• Proven track record of successfully managing complex operational initiatives and driving significant improvements.
• Strong understanding of process optimization, Lean methodologies, and project management.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence stakeholders remotely.
• Proficiency in business intelligence tools and ERP systems.
• Experience in budget management and financial analysis.
• Ability to work autonomously and manage multiple priorities effectively in a remote environment.
• Demonstrated experience in change management and implementing new processes.

• Define project scope, goals, and deliverables that support business objectives in collaboration with senior management and stakeholders.
• Develop comprehensive project plans, including timelines, resource allocation, budgets, and risk management strategies.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Liaise with project stakeholders on an ongoing basis.
• Estimate the resources and participants needed to achieve project goals.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and manage potential risks and develop mitigation strategies.
• Track project milestones and deliverables, ensuring timely completion.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Manage changes to the project scope, project schedules, and project costs using appropriate verification techniques.
• Conduct project post-mortems and create a lessons-learned report to identify successful and unsuccessful project elements.
• Develop best practices and tools for project execution and management.
• Manage vendor relationships and contract negotiations as needed.
• Supervise and direct project teams, fostering a collaborative and productive work environment.

• Bachelor's degree in Business Administration, Management, or a related field; PMP or equivalent certification is highly desirable.
• Minimum of 7 years of experience in project management, with a proven track record of successfully delivering complex business operations projects.
• Solid understanding of project management methodologies (Agile, Waterfall).
• Experience in managing budgets, resources, and timelines effectively.
• Excellent leadership, communication, and interpersonal skills.
• Strong negotiation and conflict resolution abilities.
• Proficiency in project management software (e.g., MS Project, Asana, Jira).
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Experience working in a hybrid environment, balancing remote work with on-site collaboration.
• Demonstrated ability to influence stakeholders and drive consensus.
• Strong analytical and problem-solving skills.

Business Unit

stc Bahrain

Sector

BUSINESS

Location

Bahrain - Manama

Contract Type

Full Time

Closing Date

22-Sep-2025

Job Objective:

To participate in the successful execution of Digital Services strategy by achieving digital roadmap and sales targets, developing and leading new / existing digital channels and monitoring digital services performance, contributing to maximization of sales and revenue as well as promoting the delivery of exceptional digital customer experience.

Job Specifications:

Digital Services and Sales:

• Assist with the implementation of customer journeys to safeguard customer satisfaction across the Business sector.
• Partake in leading Digital Services strategy with the focus on accepting sales targets to contribute to the success of the Business Sector.
• Identify and document detailed business requirements in order to assist with the creation of technical product specification.
• Participate in the enhancement of stc Bahrain's Digital Channels, including mobile app, website, online portal, self-service machines, e-commerce, etc.
• Drive digitization of operations including end-to-end customer journeys, proposing improvement solutions across conventional and digital touchpoints to meet customer needs.
• Partake in achieving the digital roadmap in order to contribute to the department's success and growth.
• Develop and invent new and existing digital channels to promote digital ecosystems and delivery of exceptional customer digital experience.
• Monitor and analyze digital services performance in line with KPIs by using analytical tools in order to propose proactive plans for continuous optimization.
• Perform effective tracking and follow-up on tasks and projects (individual, collaborative, cross-functional) to drive task completion across the department.
• Achieve digital sales targets in harmonization with Planning and Performance to ensure its alignment with Business Operations strategic objectives and deliverables.
• Contribute to driving sales across all digital channels including websites, social media channels, mobile app etc. to ensure achievement of profitability targets and enhance sales performance across the Digital Services section.
• Lead the effective operations of new and existing digital channels and services to contribute to the achievement of the Digital Services targets and objectives.

Change Management, Continuous Improvement and Compliance:

• Identify opportunities for continuous improvement of the department's systems, processes, and practices considering international best practices, improvement of business processes and cost optimization.
• Research relevant regional and global market trends to stay up to date with best practices and drive relevant initiatives for improvements.
• Ensure compliance with all policies and procedures, as well as to controls related to quality, health, safety, environmental management, guaranteeing employee and assets safety and legislative compliance.

Qualification & Experience:

• Bachelor's or Master's degree in Business Administration / Marketing / Communications / Engineering or any other related field.
• 7 - 10 years of relevant experience in CEX and Digital Services, preferably within a telecom setup.

Role Impact:

• The Digital Services Lead will play a critical role in shaping the digital strategy of the organization.
• This position is responsible for overseeing the development and implementation of innovative digital services that enhance user engagement and drive business growth.
• The Digital Services Lead will collaborate with cross-functional teams to ensure that digital initiatives align with the company's objectives and deliver measurable results.
• By leveraging data analytics and user feedback, this role will continuously improve digital offerings, ensuring a seamless and impactful user experience.

Key Job Competencies:

• Strategic Thinking: Ability to develop and implement a comprehensive digital strategy that aligns with organizational goals.
• Technical Proficiency: In-depth knowledge of digital technologies, tools, and platforms, including content management systems, analytics, and UI/UX design.
• Project Management: Proven track record in managing digital projects from conception to execution while meeting deadlines and budget constraints.
• Analytical Skills: Proficient in analyzing data to inform decision-making and identify opportunities for improvement in digital services.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex digital concepts to a diverse audience.
• Customer-Centric Approach: A strong focus on understanding user needs and enhancing the customer journey through digital channels.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application.

Job Objective:

To participate in the successful execution of Digital Services strategy by achieving digital roadmap and sales targets, developing and leading new / existing digital channels and monitoring digital services performance, contributing to maximization of sales and revenue as well as promoting the delivery of exceptional digital customer experience.

Job Specifications:

Digital Services and Sales:

• Assist with the implementation of customer journeys to safeguard customer satisfaction across the Business sector.
• Partake in leading Digital Services strategy with the focus on accepting sales targets to contribute to the success of the Business Sector.
• Identify and document detailed business requirements in order to assist with the creation of technical product specification.
• Participate in the enhancement of stc Bahrain's Digital Channels, including mobile app, website, online portal, self-service machines, e-commerce, etc.
• Drive digitization of operations including end-to-end customer journeys, proposing improvement solutions across conventional and digital touchpoints to meet customer needs.
• Partake in achieving the digital roadmap in order to contribute to the department's success and growth.
• Develop and invent new and existing digital channels to promote digital ecosystems and delivery of exceptional customer digital experience.
• Monitor and analyze digital services performance in line with KPIs by using analytical tools in order to propose proactive plans for continuous optimization.
• Perform effective tracking and follow-up on tasks and projects (individual, collaborative, cross-functional) to drive task completion across the department.
• Achieve digital sales targets in harmonization with Planning and Performance to ensure its alignment with Business Operations strategic objectives and deliverables.
• Contribute to driving sales across all digital channels including websites, social media channels, mobile app etc. to ensure achievement of profitability targets and enhance sales performance across the Digital Services section.
• Lead the effective operations of new and existing digital channels and services to contribute to the achievement of the Digital Services targets and objectives.

Change Management, Continuous Improvement and Compliance:

• Identify opportunities for continuous improvement of the department's systems, processes, and practices considering international best practices, improvement of business processes and cost optimization.
• Research relevant regional and global market trends to stay up to date with best practices and drive relevant initiatives for improvements.
• Ensure compliance with all policies and procedures, as well as to controls related to quality, health, safety, environmental management, guaranteeing employee and assets safety and legislative compliance.

Qualification & Experience:

• Bachelor's or Master's degree in Business Administration / Marketing / Communications / Engineering or any other related field.
• 7 - 10 years of relevant experience in CEX and Digital Services, preferably within a telecom setup.

Role Impact:

• The Digital Services Lead will play a critical role in shaping the digital strategy of the organization.
• This position is responsible for overseeing the development and implementation of innovative digital services that enhance user engagement and drive business growth.
• The Digital Services Lead will collaborate with cross-functional teams to ensure that digital initiatives align with the company's objectives and deliver measurable results.
• By leveraging data analytics and user feedback, this role will continuously improve digital offerings, ensuring a seamless and impactful user experience.

Key Job Competencies:

• Strategic Thinking
  : Ability to develop and implement a comprehensive digital strategy that aligns with organizational goals.
• Technical Proficiency
  : In-depth knowledge of digital technologies, tools, and platforms, including content management systems, analytics, and UI/UX design.
• Project Management
  : Proven track record in managing digital projects from conception to execution while meeting deadlines and budget constraints.
• Analytical Skills
  : Proficient in analyzing data to inform decision-making and identify opportunities for improvement in digital services.
• Communication
  : Excellent verbal and written communication skills, with the ability to convey complex digital concepts to a diverse audience.
• Customer-Centric Approach
  : A strong focus on understanding user needs and enhancing the customer journey through digital channels.

• Developing and executing business development strategies to drive growth.
• Identifying and evaluating new market opportunities and potential partnerships.
• Overseeing daily operations to ensure efficiency and quality.
• Managing P&L, budgets, and financial performance.
• Negotiating contracts and managing vendor relationships.
• Leading and motivating cross-functional teams.
• Conducting market research and competitive analysis.
• Developing and implementing operational policies and procedures.
• Ensuring compliance with industry regulations and standards.
• Reporting on business performance and strategic progress to senior management.
• Developing and maintaining strong client relationships.
• Driving innovation and continuous improvement initiatives.

• Master's degree in Business Administration, Management, or a related field.
• Extensive experience in operations management and business development.
• Proven track record of successfully leading strategic initiatives and driving business growth.
• Strong financial acumen and experience with P&L management.
• Excellent leadership, communication, and interpersonal skills.
• Strategic thinking and problem-solving abilities.
• Experience in market analysis and strategic planning.
• Proficiency in project management and operational improvement methodologies.
• Ability to build and maintain strong relationships with stakeholders.
• Experience managing teams and fostering a high-performance culture.

• Develop and implement operational strategies to support business development goals.
• Oversee day-to-day operations of the business development department, ensuring smooth workflow and efficient resource allocation.
• Analyze operational performance metrics and identify areas for improvement.
• Implement process improvements and best practices to enhance productivity and reduce costs.
• Manage relationships with external vendors and partners to support business development activities.
• Coordinate with sales and marketing teams to align operational support with campaign objectives.
• Develop and maintain operational budgets, tracking expenses and ensuring cost-effectiveness.
• Ensure compliance with company policies, procedures, and relevant regulations.
• Manage and train operational staff, fostering a high-performance team environment.
• Prepare reports on operational activities, progress, and key performance indicators for management.
• Identify opportunities for automation and technology adoption to improve operational efficiency.
• Support the planning and execution of new business initiatives and projects.
• Act as a liaison between business development and other departments to ensure effective communication and collaboration.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in operations management, with a focus on business development support or strategic initiatives.
• Proven track record of successfully managing operational processes and driving efficiency.
• Strong understanding of business development principles and market dynamics.
• Excellent leadership, team management, and interpersonal skills.
• Proficiency in project management methodologies and tools.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Effective communication and presentation skills.
• Experience with CRM software and other business operational tools.
• Ability to work collaboratively across departments and manage multiple priorities.
• Knowledge of budgeting and financial management.