What Jobs are available for Overseeing Operations in Bahrain?

Business Unit

stc Bahrain

Sector

BUSINESS

Location

Bahrain - Manama

Contract Type

Full Time

Closing Date

22-Sep-2025

Job Objective:

To participate in the successful execution of Digital Services strategy by achieving digital roadmap and sales targets, developing and leading new / existing digital channels and monitoring digital services performance, contributing to maximization of sales and revenue as well as promoting the delivery of exceptional digital customer experience.

Job Specifications:

Digital Services and Sales:

• Assist with the implementation of customer journeys to safeguard customer satisfaction across the Business sector.
• Partake in leading Digital Services strategy with the focus on accepting sales targets to contribute to the success of the Business Sector.
• Identify and document detailed business requirements in order to assist with the creation of technical product specification.
• Participate in the enhancement of stc Bahrain's Digital Channels, including mobile app, website, online portal, self-service machines, e-commerce, etc.
• Drive digitization of operations including end-to-end customer journeys, proposing improvement solutions across conventional and digital touchpoints to meet customer needs.
• Partake in achieving the digital roadmap in order to contribute to the department's success and growth.
• Develop and invent new and existing digital channels to promote digital ecosystems and delivery of exceptional customer digital experience.
• Monitor and analyze digital services performance in line with KPIs by using analytical tools in order to propose proactive plans for continuous optimization.
• Perform effective tracking and follow-up on tasks and projects (individual, collaborative, cross-functional) to drive task completion across the department.
• Achieve digital sales targets in harmonization with Planning and Performance to ensure its alignment with Business Operations strategic objectives and deliverables.
• Contribute to driving sales across all digital channels including websites, social media channels, mobile app etc. to ensure achievement of profitability targets and enhance sales performance across the Digital Services section.
• Lead the effective operations of new and existing digital channels and services to contribute to the achievement of the Digital Services targets and objectives.

Change Management, Continuous Improvement and Compliance:

• Identify opportunities for continuous improvement of the department's systems, processes, and practices considering international best practices, improvement of business processes and cost optimization.
• Research relevant regional and global market trends to stay up to date with best practices and drive relevant initiatives for improvements.
• Ensure compliance with all policies and procedures, as well as to controls related to quality, health, safety, environmental management, guaranteeing employee and assets safety and legislative compliance.

Qualification & Experience:

• Bachelor's or Master's degree in Business Administration / Marketing / Communications / Engineering or any other related field.
• 7 - 10 years of relevant experience in CEX and Digital Services, preferably within a telecom setup.

Role Impact:

• The Digital Services Lead will play a critical role in shaping the digital strategy of the organization.
• This position is responsible for overseeing the development and implementation of innovative digital services that enhance user engagement and drive business growth.
• The Digital Services Lead will collaborate with cross-functional teams to ensure that digital initiatives align with the company's objectives and deliver measurable results.
• By leveraging data analytics and user feedback, this role will continuously improve digital offerings, ensuring a seamless and impactful user experience.

Key Job Competencies:

• Strategic Thinking: Ability to develop and implement a comprehensive digital strategy that aligns with organizational goals.
• Technical Proficiency: In-depth knowledge of digital technologies, tools, and platforms, including content management systems, analytics, and UI/UX design.
• Project Management: Proven track record in managing digital projects from conception to execution while meeting deadlines and budget constraints.
• Analytical Skills: Proficient in analyzing data to inform decision-making and identify opportunities for improvement in digital services.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex digital concepts to a diverse audience.
• Customer-Centric Approach: A strong focus on understanding user needs and enhancing the customer journey through digital channels.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application.

Job Objective:

To participate in the successful execution of Digital Services strategy by achieving digital roadmap and sales targets, developing and leading new / existing digital channels and monitoring digital services performance, contributing to maximization of sales and revenue as well as promoting the delivery of exceptional digital customer experience.

Job Specifications:

Digital Services and Sales:

• Assist with the implementation of customer journeys to safeguard customer satisfaction across the Business sector.
• Partake in leading Digital Services strategy with the focus on accepting sales targets to contribute to the success of the Business Sector.
• Identify and document detailed business requirements in order to assist with the creation of technical product specification.
• Participate in the enhancement of stc Bahrain's Digital Channels, including mobile app, website, online portal, self-service machines, e-commerce, etc.
• Drive digitization of operations including end-to-end customer journeys, proposing improvement solutions across conventional and digital touchpoints to meet customer needs.
• Partake in achieving the digital roadmap in order to contribute to the department's success and growth.
• Develop and invent new and existing digital channels to promote digital ecosystems and delivery of exceptional customer digital experience.
• Monitor and analyze digital services performance in line with KPIs by using analytical tools in order to propose proactive plans for continuous optimization.
• Perform effective tracking and follow-up on tasks and projects (individual, collaborative, cross-functional) to drive task completion across the department.
• Achieve digital sales targets in harmonization with Planning and Performance to ensure its alignment with Business Operations strategic objectives and deliverables.
• Contribute to driving sales across all digital channels including websites, social media channels, mobile app etc. to ensure achievement of profitability targets and enhance sales performance across the Digital Services section.
• Lead the effective operations of new and existing digital channels and services to contribute to the achievement of the Digital Services targets and objectives.

Change Management, Continuous Improvement and Compliance:

• Identify opportunities for continuous improvement of the department's systems, processes, and practices considering international best practices, improvement of business processes and cost optimization.
• Research relevant regional and global market trends to stay up to date with best practices and drive relevant initiatives for improvements.
• Ensure compliance with all policies and procedures, as well as to controls related to quality, health, safety, environmental management, guaranteeing employee and assets safety and legislative compliance.

Qualification & Experience:

• Bachelor's or Master's degree in Business Administration / Marketing / Communications / Engineering or any other related field.
• 7 - 10 years of relevant experience in CEX and Digital Services, preferably within a telecom setup.

Role Impact:

• The Digital Services Lead will play a critical role in shaping the digital strategy of the organization.
• This position is responsible for overseeing the development and implementation of innovative digital services that enhance user engagement and drive business growth.
• The Digital Services Lead will collaborate with cross-functional teams to ensure that digital initiatives align with the company's objectives and deliver measurable results.
• By leveraging data analytics and user feedback, this role will continuously improve digital offerings, ensuring a seamless and impactful user experience.

Key Job Competencies:

• Strategic Thinking
  : Ability to develop and implement a comprehensive digital strategy that aligns with organizational goals.
• Technical Proficiency
  : In-depth knowledge of digital technologies, tools, and platforms, including content management systems, analytics, and UI/UX design.
• Project Management
  : Proven track record in managing digital projects from conception to execution while meeting deadlines and budget constraints.
• Analytical Skills
  : Proficient in analyzing data to inform decision-making and identify opportunities for improvement in digital services.
• Communication
  : Excellent verbal and written communication skills, with the ability to convey complex digital concepts to a diverse audience.
• Customer-Centric Approach
  : A strong focus on understanding user needs and enhancing the customer journey through digital channels.

• Assist in the analysis and documentation of business processes to identify areas for improvement.
• Support project teams by performing research, gathering data, and preparing reports.
• Help manage project schedules and track progress against milestones.
• Provide administrative support, including scheduling meetings, managing correspondence, and maintaining records.
• Assist in data collection, entry, and basic analysis using spreadsheet software.
• Contribute to the development of presentations and training materials.
• Participate in cross-functional team meetings and contribute ideas.
• Learn and apply company policies and procedures in daily tasks.
• Support operational efficiency initiatives and contribute to team goals.
• Develop an understanding of key business functions and their interdependencies.
• Assist in coordinating operational logistics and resource allocation.

• Recent graduate with a Bachelor's degree in Business Administration, Management, Economics, Finance, or a related field.
• Strong academic record and a keen interest in business operations.
• Excellent analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Ability to work effectively both independently and as part of a team.
• Proactive attitude, eagerness to learn, and a strong work ethic.
• Good organizational and time management skills.
• Attention to detail and accuracy in task execution.
• Understanding of basic business principles.
• Must be legally authorized to work in Bahrain.

• Assist in the analysis and improvement of business processes.
• Support operational teams in daily tasks and project execution.
• Collect, organize, and analyze data to generate insightful reports.
• Contribute to the creation of presentations and documentation for management.
• Participate in cross-functional projects to gain a broader understanding of business operations.
• Provide administrative and logistical support as needed.
• Learn and apply best practices in operational efficiency and quality management.
• Assist in stakeholder communication and coordination.
• Shadow experienced professionals to gain insights into various operational roles.
• Actively participate in training sessions and team meetings.

• Recent graduate with a Bachelor's degree in Business Administration, Management, Economics, or a related field.
• Strong academic record.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong analytical and problem-solving abilities.
• High level of motivation, proactivity, and eagerness to learn.
• Ability to work effectively both independently and as part of a team.
• Organized and detail-oriented approach to tasks.
• Professional demeanor and strong interpersonal skills.

• Participate in structured training programs designed to build expertise in various business operations areas.
• Support departmental teams in day-to-day operational tasks and projects.
• Assist in analyzing business processes to identify areas for improvement and efficiency gains.
• Contribute to data collection, reporting, and presentation preparation for operational initiatives.
• Collaborate with team members to achieve departmental objectives.
• Learn and apply company policies and procedures across different business units.
• Engage in problem-solving activities under the guidance of mentors.
• Develop a broad understanding of the company's overall business strategy and operational framework.
• Actively seek opportunities for professional growth and skill development.
• Complete assigned tasks and projects diligently and within deadlines.

• Recent graduate with a Bachelor's degree in Business Administration, Management, Operations Management, or a closely related field.
• Strong academic performance (minimum GPA of 3.0 or equivalent).
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong analytical and problem-solving abilities.
• Team-oriented with the ability to work effectively in a collaborative environment.
• Proactive, eager to learn, and highly motivated.
• Ability to adapt to a fast-paced business environment.
• Genuine interest in business operations and process improvement.