1 413 Partner Support jobs in Bahrain
Customer Service & Technical Support Lead
2290 Al Ghurayfah
BHD65000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a dynamic technology solutions provider, is seeking an experienced and empathetic Customer Service & Technical Support Lead to guide their support team in Shakhura, Northern, BH . This leadership role is crucial for ensuring exceptional customer experiences and efficient resolution of technical issues. You will be responsible for managing a team of support agents, developing support processes, and acting as a point of escalation for complex customer queries and technical challenges.
Key Responsibilities:
Qualifications:
This Hybrid role offers a competitive salary, comprehensive benefits, and the opportunity to make a significant impact on customer satisfaction and support operations. The position requires a dedicated individual ready to lead and inspire a customer-focused team.
Key Responsibilities:
- Lead, train, and mentor a team of customer service and technical support representatives.
- Develop and implement customer support policies, procedures, and service standards.
- Monitor support ticket queues and ensure timely and effective resolution of customer issues.
- Act as a Tier 2/3 support agent, handling escalated customer inquiries and complex technical problems.
- Analyze customer feedback and support metrics to identify areas for improvement in products and services.
- Collaborate with product development and engineering teams to relay customer feedback and troubleshoot technical issues.
- Develop and maintain a knowledge base of support documentation, FAQs, and troubleshooting guides.
- Manage customer relationships and ensure high levels of customer satisfaction and retention.
- Oversee the efficient use of support tools and CRM systems.
- Prepare regular reports on team performance, key support metrics, and customer satisfaction levels.
- Ensure team adherence to SLAs and company quality standards.
- Foster a positive and productive team environment.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service or technical support, with at least 1-2 years in a team lead or supervisory role.
- Proven ability to manage and motivate a support team.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with helpdesk software and CRM systems.
- Familiarity with ITIL best practices is a plus.
- Ability to remain calm and professional under pressure.
- Strong organizational and time management skills.
- Ability to work effectively in a Hybrid work setting, balancing remote flexibility with in-office collaboration in Shakhura, Northern, BH .
- Experience in developing support documentation and knowledge bases.
This Hybrid role offers a competitive salary, comprehensive benefits, and the opportunity to make a significant impact on customer satisfaction and support operations. The position requires a dedicated individual ready to lead and inspire a customer-focused team.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative - Technical Support
7001 Southern, Southern
BHD40000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a leading provider of innovative software solutions, is seeking dedicated and tech-savvy Customer Service Representatives to join their remote Technical Support team. This is a fully remote role, offering the flexibility to assist customers from the comfort of your home. You will be the first point of contact for customers experiencing technical difficulties with our client's software products. Your primary responsibility will be to provide prompt, accurate, and friendly technical assistance via phone, email, and chat. The ideal candidate will possess excellent communication and problem-solving skills, a patient demeanor, and a genuine desire to help customers resolve their technical issues. You'll need to efficiently diagnose problems, guide users through troubleshooting steps, and escalate complex issues to higher-level support when necessary. A strong understanding of common software applications, operating systems (Windows, macOS), and basic networking concepts is essential. You should be comfortable navigating and troubleshooting software interfaces and be able to explain technical solutions in a clear and understandable manner. This role requires strong organizational skills to manage multiple customer interactions and maintain detailed records of support activities. Continuous learning about the client's products and evolving technologies will be key to your success. This is a fantastic opportunity to enter the technology sector and grow your career in customer support and technical assistance. Responsibilities:
- Provide high-quality technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software-related issues.
- Guide customers through step-by-step solutions.
- Escalate unresolved issues to the appropriate technical teams.
- Document customer interactions and technical issues accurately in a CRM system.
- Maintain a high level of customer satisfaction through effective problem resolution.
- Stay up-to-date with product updates and new features.
- Identify trends in customer issues and provide feedback to product development.
- Adhere to support SLAs and company policies.
- Contribute to the knowledge base by creating and updating support articles. Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Proven experience in customer service, preferably in a technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with common software applications and operating systems.
- Ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-focused attitude.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Familiarity with CRM software.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - Technical Support
70002 Jbeil
BHD16000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is looking for dedicated and customer-focused individuals to join their team as Customer Service Representatives specializing in Technical Support. This hybrid role offers a balance of remote work flexibility and in-office collaboration, supporting customers in **Sanad, Capital, BH**. You will be the first point of contact for clients seeking assistance with our product suite.
As a Customer Service Representative, you will provide prompt, accurate, and friendly assistance to customers experiencing technical difficulties or seeking guidance on product usage. Your responsibilities will include troubleshooting issues, guiding users through solutions, escalating complex problems to higher support tiers, and documenting customer interactions and resolutions. A commitment to excellent customer service and a passion for technology are key attributes for success in this role.
Key Responsibilities:
As a Customer Service Representative, you will provide prompt, accurate, and friendly assistance to customers experiencing technical difficulties or seeking guidance on product usage. Your responsibilities will include troubleshooting issues, guiding users through solutions, escalating complex problems to higher support tiers, and documenting customer interactions and resolutions. A commitment to excellent customer service and a passion for technology are key attributes for success in this role.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues with software applications.
- Guide customers through step-by-step solutions for common problems.
- Escalate complex or unresolved issues to senior support staff or relevant departments.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Provide clear and concise explanations of product features and functionalities.
- Maintain a high level of customer satisfaction by delivering exceptional service.
- Identify opportunities to improve customer support processes and product documentation.
- Participate in team meetings and training sessions to enhance product knowledge and service skills.
- Adhere to company policies and service level agreements (SLAs).
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or technical support role.
- Strong understanding of common software applications and operating systems.
- Excellent communication, listening, and interpersonal skills.
- Patience and empathy when dealing with frustrated customers.
- Ability to explain technical concepts in a clear and understandable manner.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Strong problem-solving and analytical skills.
- Ability to multitask and manage time effectively in a dynamic environment.
- A proactive and self-motivated approach to learning new products and technologies.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service & Technical Support Lead
23465 Seef, Capital
BHD55000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Customer Service & Technical Support Lead to manage their support operations. This role is based at our vibrant office in Seef, Capital, BH . You will be responsible for leading a team of customer service representatives and technical support agents, ensuring the delivery of exceptional service and prompt resolution of customer issues. Your duties will include training and mentoring the support team, developing and implementing support strategies, and monitoring team performance against key metrics. You will handle escalated customer inquiries, troubleshoot technical problems, and ensure customer satisfaction. A deep understanding of customer relationship management (CRM) systems and helpdesk software is essential. You will also be involved in identifying areas for service improvement and contributing to the development of support documentation and knowledge bases. The ideal candidate will have a proven track record in customer service management and technical support, with strong leadership and problem-solving skills. Excellent communication and interpersonal abilities are crucial. Experience in developing training materials and performance management strategies is highly desirable. You must be adept at managing a team, fostering a positive and supportive work environment, and ensuring high levels of customer satisfaction. We are looking for a motivated individual with a passion for service excellence and a commitment to continuous improvement.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative - Technical Support
1035 Jbeil
BHD20 Hourly
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team in Sanad, Capital, BH . In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries related to our client's products and services. Your responsibilities will include answering phone calls, responding to emails, and managing customer interactions through various channels. You will need to possess a strong understanding of the products and services offered, enabling you to effectively troubleshoot issues, answer questions, and guide customers to the best solutions. This role requires patience, empathy, and excellent communication skills to ensure a positive customer experience. You will be responsible for documenting customer interactions, updating customer records, and escalating complex issues to the appropriate departments when necessary. A key aspect of this position is to identify customer needs and provide solutions that promote customer satisfaction and retention. Training will be provided on specific products and systems, but a foundational understanding of customer service principles is essential. The ability to work efficiently in a fast-paced environment, manage multiple tasks simultaneously, and maintain a professional demeanor at all times is crucial. You will play a vital role in representing the company and ensuring customer loyalty.
Qualifications:
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service or a related field is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to handle customer inquiries and complaints effectively.
- Proficiency in basic computer applications.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Fluency in English and Arabic is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Lead - Customer Service
701 Al Budayyi, Northern
BHD75000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Technical Support Lead to spearhead their customer service operations. This role is crucial in providing exceptional technical assistance and leadership to a remote team of support specialists. You will be responsible for managing daily support operations, ensuring timely and effective resolution of customer issues related to our software products. Key duties include developing and refining support processes, training and mentoring support staff, and acting as an escalation point for complex technical problems. You will analyze support trends, identify areas for improvement, and implement solutions to enhance customer satisfaction and reduce ticket resolution times. This fully remote position demands excellent leadership, communication, and problem-solving skills. You will collaborate closely with product development, QA, and sales teams to relay customer feedback and contribute to product enhancements. Maintaining comprehensive knowledge base articles and troubleshooting guides will be a vital part of ensuring our customers and support team have the resources they need. The ideal candidate possesses a strong technical background, deep understanding of customer service principles, and proven experience in leading a technical support team in a remote environment. A passion for customer advocacy and a commitment to continuous improvement are essential.
Responsibilities:
Responsibilities:
- Lead and manage a remote team of technical support specialists.
- Oversee daily customer support operations, ensuring efficient ticket resolution.
- Develop and implement best practices for customer service and technical support.
- Train, coach, and mentor support team members to enhance their skills.
- Serve as an escalation point for complex customer technical issues.
- Analyze support metrics and trends to identify areas for improvement.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Collaborate with cross-functional teams to address product issues and customer feedback.
- Ensure a high level of customer satisfaction through timely and effective support.
- Foster a positive and productive team environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 4 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Proven experience managing and motivating remote teams.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency with helpdesk software and CRM systems.
- Ability to analyze data and develop actionable insights.
- Strong problem-solving and critical thinking abilities.
- Self-motivated and able to work independently in a remote setting.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative - Technical Support
711 Muharraq, Muharraq
BHD500 Monthly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for enthusiastic and customer-focused individuals to join their team as Customer Service Representatives specializing in Technical Support. This role, based in Muharraq, Muharraq, BH , will involve providing first-line support to customers experiencing technical difficulties with our client's products or services. You will be responsible for troubleshooting issues, guiding customers through solutions, and escalating complex problems to higher levels of support when necessary. A passion for technology and a commitment to delivering exceptional customer experiences are essential.
The ideal candidate will possess excellent communication and active listening skills, with the ability to explain technical concepts in a clear and concise manner. You should be patient, empathetic, and adept at de-escalating challenging situations. This hybrid role requires you to be available for both in-office and remote work, offering a balance between collaboration and flexibility. You will utilize our client's support software to log customer interactions, track issue resolution, and contribute to building a comprehensive knowledge base. Training on our specific products and support systems will be provided, but a foundational understanding of common technical issues is beneficial.
Key Responsibilities:
Qualifications:
The ideal candidate will possess excellent communication and active listening skills, with the ability to explain technical concepts in a clear and concise manner. You should be patient, empathetic, and adept at de-escalating challenging situations. This hybrid role requires you to be available for both in-office and remote work, offering a balance between collaboration and flexibility. You will utilize our client's support software to log customer interactions, track issue resolution, and contribute to building a comprehensive knowledge base. Training on our specific products and support systems will be provided, but a foundational understanding of common technical issues is beneficial.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat regarding technical issues.
- Troubleshoot hardware and software problems, providing clear step-by-step guidance.
- Diagnose and resolve common technical issues efficiently.
- Escalate unresolved issues to specialized technical support teams with detailed documentation.
- Guide customers through product features and functionalities.
- Maintain accurate records of customer interactions and issue resolution in the CRM system.
- Contribute to the development and updating of support documentation and FAQs.
- Identify trends in customer issues and provide feedback to product development teams.
- Adhere to company policies and customer service standards.
- Achieve and maintain target metrics for customer satisfaction and resolution times.
Qualifications:
- High school diploma or equivalent; relevant technical certifications are a plus.
- Previous experience in customer service or technical support is highly desirable.
- Familiarity with common operating systems (Windows, macOS) and software applications.
- Strong problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills.
- Ability to remain calm and professional under pressure.
- Good organizational skills and attention to detail.
- Willingness to learn new technologies and products.
- Ability to work effectively in a hybrid work model.
- Customer-centric mindset with a passion for helping others.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Engineer - Customer Service
404 Tubli
BHD3000 Monthly
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a motivated and technically adept Technical Support Engineer to join their dedicated customer service team based in **Jidhafs, Capital, BH**. This role is integral to ensuring our customers receive prompt and effective technical assistance for our range of products and services. The ideal candidate will possess a strong understanding of technical troubleshooting, excellent problem-solving skills, and a genuine passion for customer satisfaction. You will be responsible for diagnosing and resolving complex technical issues, guiding customers through solutions, and ensuring a seamless user experience.
Responsibilities:
Responsibilities:
- Provide first-level technical support and troubleshooting to customers via phone, email, and in-person interactions.
- Diagnose and resolve hardware and software issues related to our products.
- Guide customers through installation, setup, and configuration processes.
- Escalate unresolved issues to higher-level support teams or engineering when necessary.
- Document all customer interactions, issues, and resolutions accurately in the ticketing system.
- Develop and maintain technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Proactively identify trends in customer issues and provide feedback to product development teams.
- Stay up-to-date with product updates, new features, and common technical challenges.
- Contribute to improving customer satisfaction through efficient and effective support.
- Collaborate with sales and engineering teams to ensure a cohesive customer experience.
- Assist in training new support staff on products and support procedures.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 3 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications.
- Proven ability to troubleshoot and resolve complex technical problems efficiently.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency with ticketing systems and CRM software.
- Ability to explain technical concepts to non-technical users.
- Customer-centric mindset with a commitment to delivering exceptional service.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a team environment.
- Familiarity with (mention specific technologies if applicable, e.g., cloud platforms, specific software) is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service & Technical Support Specialist
2233 Ghuraifa, Capital
BHD60000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a rapidly growing provider of innovative cloud-based software solutions, is looking for a dedicated and tech-savvy Customer Service & Technical Support Specialist to join their fully remote team. This role is crucial for ensuring our clients receive exceptional support and a seamless user experience with our products. You will be the primary point of contact for customer inquiries, providing timely and effective solutions to a wide range of technical and service-related issues. Responsibilities include troubleshooting software problems, guiding users through product features, and resolving account-related queries. A deep understanding of the company's software suite is essential, along with the ability to communicate complex technical information clearly and concisely to both technical and non-technical users. You will utilize various support channels, including email, live chat, and phone, to assist customers efficiently. Maintaining accurate records of customer interactions and issues in our CRM system is vital. This role also involves collaborating with the development and product teams to identify recurring issues and suggest product improvements. The ideal candidate is patient, empathetic, and possesses excellent problem-solving skills. This fully remote position requires strong self-discipline, excellent time management, and the ability to work independently while being a valuable part of a distributed team. We are seeking an individual passionate about customer satisfaction and committed to delivering outstanding technical support.
Responsibilities:
Responsibilities:
- Provide exceptional customer service and technical support via phone, email, and live chat.
- Troubleshoot and resolve software issues for a diverse client base.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Manage and prioritize incoming support requests efficiently.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Collaborate with engineering and product teams to report bugs and suggest product enhancements.
- Develop and maintain support documentation, FAQs, and knowledge base articles.
- Ensure high levels of customer satisfaction through timely and effective problem-solving.
- Escalate complex issues to appropriate internal teams when necessary.
- Stay updated on product updates and new features.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in customer service or technical support, preferably in a SaaS environment.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Strong organizational skills and ability to manage multiple tasks.
- Ability to work independently and as part of a remote team.
- Familiarity with cloud-based software is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service & Technical Support Specialist
222 Galali
BHD55000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is looking for a dedicated and empathetic Customer Service & Technical Support Specialist to join our fully remote support team. In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving technical issues with our products. You will handle inquiries via multiple channels, including phone, email, and live chat, ensuring timely and accurate resolutions. The ideal candidate possesses strong technical aptitude, excellent communication skills, and a passion for helping customers succeed. Key responsibilities include troubleshooting software problems, guiding users through product features, documenting support interactions, and escalating complex issues to higher-level support tiers when necessary. You will also contribute to the development of support documentation, FAQs, and knowledge base articles to empower customers and reduce ticket volume. This is a fully remote position, requiring a self-disciplined individual who can manage their workload effectively and maintain high standards of customer satisfaction. We are seeking someone who can quickly learn new technologies and adapt to evolving product updates. A positive attitude, patience, and a commitment to delivering outstanding customer experiences are essential. Join our growing team and play a crucial role in ensuring our customers receive the best possible support.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve software-related issues promptly and effectively.
- Guide customers through product setup, usage, and troubleshooting steps.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex technical issues to senior support staff or engineering teams.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Identify recurring customer issues and provide feedback to the product development team.
- Maintain a high level of customer satisfaction through excellent service.
- Adhere to support SLAs and quality assurance standards.
- Continuously improve technical knowledge of the company's products and services.
- Proven experience in customer service or technical support roles.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent communication, listening, and interpersonal skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric approach.
- Self-motivated and able to work independently in a remote environment.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Familiarity with SaaS products is an advantage.
This advertiser has chosen not to accept applicants from your region.
9