743 Partner Support jobs in Bahrain

SRT Marine Systems plc (SRT) is a market leader in international marine surveillance technology and systems. We are a respected, established, and ambitious multinational company headquartered in the UK, serving a global customer base.

The company impacts the marine domain worldwide by leading next-generation maritime awareness technologies, products, and systems that enhance security, safety, environmental protection, and sustainability. Our customers range from national coast guards to individual vessel owners.

SRT offers a rewarding environment where high-quality results are recognized. We are committed to innovation and strive to make SRT a challenging and rewarding workplace for talented, hardworking individuals to make a significant impact in the marine industry.

We highly encourage Bahrain Nationals or expatriates with the relevant experience to apply, given the nature of the project.

Please note: This is NOT a sales role. The position involves providing product support, ongoing integration, and training to our customers.

We seek a bilingual (English & Arabic), ambitious, and talented individual with a background in system product training or product management to join us as a Technical Account Support Manager. The candidate will be trained to an expert level on our systems to provide frontline support to our customers. Responsibilities include assisting customers in system setup, troubleshooting, and providing insights to our product development teams for improvements.

This role is ideal for someone capable of understanding complex product functionalities and supporting customers effectively. The role involves continuous engagement with customers at all levels.

Experience in IT product management or training for complex applications is highly beneficial.

• Assist customers in configuring system functionalities to meet their needs
• Understand operational objectives and challenges, and adapt system settings accordingly
• Support customers in fully integrating their organization with our system platform
• Provide frontline user support for smooth system operation
• Offer feedback on potential improvements and new features to product teams

• Bilingual in English & Arabic
• Strong problem-solving skills and inquisitiveness
• Excellent interpersonal communication skills
• Professional and discreet
• Ability to quickly grasp new concepts and products

If successful, your job title at SRT will be Customer Success Manager.

• Competitive salary
• Long-term career development opportunities
• Benefits package including private medical care

Join to apply for the Technical Account Support Manager - Bahrain role at SRT Marine Systems plc .

SRT Marine Systems plc (SRT) is a market leader in international marine surveillance technology and systems. Headquartered in the UK, we serve a global customer base, including coast guards and vessel owners worldwide.

We are committed to innovation in maritime domain awareness technologies that enhance security, safety, and environmental sustainability. We offer a rewarding environment for talented individuals eager to make a significant impact in the marine industry.

We highly encourage Bahrain Nationals or expatriates with relevant experience to apply, given the nature of the project.

Note: This is NOT a sales role. It involves providing product support, integration, and training to our customers.

We seek a bilingual (English & Arabic), ambitious, and talented individual with a background in system product training or product management. The successful candidate will be trained to expert level on our system to provide frontline support, assist with system setup, troubleshoot user issues, and offer insights for product improvements.

This role offers an excellent opportunity for someone capable of understanding complex products and supporting customers at various levels, working embedded with the client.

Experience in IT product management or training for complex applications is highly beneficial.

• Configure system settings to meet customer outcomes
• Understand customer operational goals and tailor system configurations accordingly
• Assist customers in integrating their operations within our system platform
• Provide frontline user support for smooth system operation
• Offer feedback to product development teams for improvements

• Bilingual in English & Arabic
• Excellent problem-solving skills
• Strong interpersonal communication skills
• Professional and discreet
• Ability to quickly grasp new concepts and products

If successful, your job title will be Customer Success Manager.

• Competitive salary
• Long-term career development opportunities
• Private medical care

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Defense and Space Manufacturing

SRT Marine Systems plc (SRT) is a market leader in international marine surveillance technology and systems. Headquartered in the UK, we serve a global customer base, including coast guards and vessel owners worldwide.

We are committed to innovation in maritime domain awareness, enhancing security, safety, and environmental sustainability. Our company values high-quality results and offers a rewarding environment for talented individuals who want to make a significant impact in the marine industry.

We highly encourage Bahrain Nationals or expats with relevant experience to apply. Please note: This is NOT a sales role; it involves providing product support, integration, and training to our customers.

We seek a bilingual (English & Arabic), ambitious, and talented individual with a background in system product training or product management. The candidate will be trained to expert level on our system to provide frontline support, help customers optimize system use, troubleshoot user issues, and provide feedback for product improvements.

This role requires understanding complex product functionalities and supporting customers at all levels, working embedded with the customer to ensure their success.

1. Configure system settings to meet customer requirements.
2. Understand customer operational objectives and resolve challenges through system configuration.
3. Assist customers in fully integrating their operations with our system platform.
4. Provide front-line user support for smooth system operation.
5. Offer feedback on product improvements and new functionalities to the development teams.

• Bilingual in English & Arabic.
• Strong problem-solving skills and inquisitiveness.
• Excellent interpersonal communication skills.
• Professional, discreet, and quick to learn new concepts and products.

If successful, your job title will be Customer Success Manager.

• Competitive salary.
• Long-term career development opportunities.
• Benefits package including private medical care.

• Provide first-line technical support to customers experiencing issues with our software products.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and diagnose software-related problems, guiding customers through step-by-step solutions.
• Escalate unresolved issues to higher-level support teams or relevant departments.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Educate customers on product features and functionalities to enhance their user experience.
• Identify trends in customer issues and provide feedback to the product development team.
• Maintain a high level of customer satisfaction through effective problem-solving and communication.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Continuously update knowledge base articles and FAQs based on common customer issues.
• Participate in ongoing training to stay current with product updates and support procedures.
• Assist with testing new software releases to identify potential bugs or usability issues.

• High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
• Proven experience in customer service or technical support, preferably in the software industry.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with computer systems and common software applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patient, empathetic, and customer-oriented attitude.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with CRM software and ticketing systems is desirable.
• Familiarity with troubleshooting methodologies.

• Lead, coach, and develop a team of technical support specialists to deliver outstanding customer service.
• Manage daily operations of the customer service and technical support department, ensuring efficiency and effectiveness.
• Develop and implement policies, procedures, and service standards to enhance customer satisfaction.
• Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
• Handle escalated customer complaints and complex technical issues, providing timely and effective resolutions.
• Analyze customer feedback and support trends to identify areas for service improvement and product enhancements.
• Collaborate with product development and engineering teams to address customer issues and improve product usability.
• Develop and deliver training programs for new hires and ongoing professional development for the team.
• Manage and optimize the use of customer support software and tools.
• Ensure compliance with company policies and procedures.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service management, with a significant portion in a technical support environment.
• Proven leadership and team management skills, with the ability to motivate and develop staff.
• Excellent communication, interpersonal, and problem-solving abilities.
• Strong understanding of customer service principles, metrics, and best practices.
• Experience with CRM systems (e.g., Salesforce, Zendesk) and ticketing systems.
• Ability to analyze data and identify trends to drive service improvements.
• Customer-focused mindset with a passion for delivering exceptional experiences.
• Experience in the IT or technology sector is highly desirable.

• Respond to customer inquiries and resolve technical issues via phone, email, and chat in a timely and professional manner.
• Provide first-level technical support for our products and services.
• Guide customers through troubleshooting steps and product usage.
• Escalate complex issues to appropriate departments or senior support staff.
• Maintain accurate records of customer interactions and issue resolution in the CRM system.
• Identify and report recurring issues or trends to management.
• Contribute to the knowledge base by documenting solutions and creating FAQs.
• Gather customer feedback and provide insights for service improvement.
• Adhere to company policies and service level agreements (SLAs).
• Offer a positive and helpful customer experience, aiming for first-contact resolution whenever possible.

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Minimum of 3 years of experience in customer service, with at least 1 year in a technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.
• Proficiency in using customer support software and CRM systems.
• Ability to empathize with customers and manage challenging situations calmly.
• Good typing skills and computer literacy.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable internet connection and a dedicated, quiet workspace.

• Provide advanced technical support to customers via phone, email, chat, and remote access tools.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues for our proprietary products.
• Escalate unresolved issues to appropriate engineering or development teams, ensuring clear documentation and follow-up.
• Create and maintain comprehensive technical documentation, knowledge base articles, and user guides.
• Train and mentor junior support staff, sharing expertise and best practices.
• Analyze support trends and provide feedback to product development and quality assurance teams to improve product reliability.
• Proactively identify potential customer issues and provide preventative solutions.
• Manage customer support tickets, ensuring timely and satisfactory resolution according to service level agreements (SLAs).
• Participate in the development and implementation of new support processes and tools.
• Contribute to customer satisfaction by delivering exceptional and efficient technical assistance.
• Stay updated on product releases, updates, and relevant technologies.

• Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support or a customer-facing IT role.
• Proven ability to diagnose and resolve complex technical problems across various platforms (Windows, macOS, Linux).
• Strong understanding of networking concepts, hardware components, and software applications.
• Excellent troubleshooting methodology and analytical skills.
• Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
• Previous experience mentoring or leading a support team is a significant advantage.
• IT certifications (e.g., CompTIA A+, Network+, MCSA) are a plus.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide technical assistance and troubleshoot issues with products or services.
• Guide customers through step-by-step solutions to resolve their problems.
• Document all customer interactions and resolutions in the CRM system.
• Identify and escalate priority issues to the appropriate technical teams.
• Educate customers on product features and functionalities.
• Strive to achieve high levels of customer satisfaction through effective problem-solving.
• Maintain a deep understanding of the company's products and services.
• Contribute to team goals and objectives.

• Previous experience in customer service or technical support.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Patience and a customer-centric attitude.
• Ability to multitask and manage time effectively.
• Proficiency with computers and common software applications.
• Familiarity with CRM systems is a plus.
• Ability to work independently and reliably in a remote setting.
• High school diploma or equivalent required.