217 Pc Technician jobs in Bahrain

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to service requests in a timely manner.
• Walk customers through problem-solving processes.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Identify and escalate priority issues to the appropriate resource.
• Document all technical support and maintenance schedules.
• Maintain records of customer interactions and fixes.
• Familiarize yourself with all new and emerging products and services.
• Provide training to users on new software and computer equipment.

• High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field preferred.
• 2+ years of experience in technical support or helpdesk roles.
• Proficiency with Windows, macOS, and common office software.
• Knowledge of network troubleshooting.
• Excellent communication and customer service skills.
• Ability to explain technical issues in simple terms.

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Escalate complex problems to higher-level support teams when necessary.
• Guide users through step-by-step solutions to technical problems.
• Document all support interactions, resolutions, and feedback in the CRM system.
• Contribute to the development of support documentation, FAQs, and knowledge base articles.
• Identify recurring technical issues and provide feedback to the product development team.
• Maintain a high level of customer satisfaction through professional and empathetic communication.
• Stay up-to-date with product updates and new technologies.
• Assist with the setup and configuration of new user accounts and equipment.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in a technical support or helpdesk role.
• Proficiency in troubleshooting common operating systems (Windows, macOS) and software applications.
• Familiarity with networking concepts and hardware.
• Excellent communication and active listening skills.
• Strong problem-solving and analytical capabilities.
• Ability to explain technical concepts to non-technical users.
• Customer-oriented attitude and a passion for helping others.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) is a plus.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous.

• Provide remote technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide customers through problem-solving processes.
• Escalate complex issues to appropriate teams when necessary.
• Document customer interactions and resolutions accurately in the CRM.
• Create and maintain technical documentation, knowledge base articles, and FAQs.
• Identify trends in customer issues and provide feedback to product development.
• Ensure timely and effective resolution of customer inquiries.
• Adhere to service level agreements (SLAs).
• Contribute to a positive and collaborative remote team environment.

• Associate's degree in Computer Science, IT, or a related field, or equivalent experience.
• Minimum of 3 years of experience in technical support or customer service.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Experience with troubleshooting software and hardware issues.
• Excellent problem-solving and analytical skills.
• Proficiency in using CRM software and ticketing systems.
• Exceptional written and verbal communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Strong organizational and time management skills.
• Ability to work independently and manage workload effectively in a remote setting.