1 386 Problem Solving jobs in Bahrain

Job description:

We are seeking a knowledgeable and motivated IT Specialist to manage and support our company's technology infrastructure. The successful candidate will play a key role in maintaining systems, resolving IT issues, and supporting digital transformation across the organization.

Key Responsibilities:

• Install, configure, and maintain hardware and software systems (computers, networks, printers, etc.)
• Monitor system performance and troubleshoot issues
• Provide technical support to staff onsite and remotely
• Maintain network security and data protection protocols
• Perform regular backups and disaster recovery procedures
• Manage user accounts, permissions, and access controls
• Support implementation of new applications and upgrades
• Maintain IT documentation and asset inventory
• Coordinate with vendors for equipment or service support

Required Skills and Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field
• Proven experience as an IT Specialist, IT Support Technician, or similar role
• Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and networking fundamentals
• Experience with hardware troubleshooting and repair
• Familiarity with cybersecurity principles and best practices
• Excellent problem-solving, communication, and organizational skills
• Ability to work independently and in a team environment
• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP) are a plus

Interested Candidates can share their CVS here :

Job Types: Full-time, Permanent

Pay: BD BD per month

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Guide users through step-by-step solutions to technical problems.
• Escalate complex issues to appropriate senior support staff or IT teams when necessary.
• Document all support interactions, issues, and resolutions accurately in the ticketing system.
• Maintain a knowledge base of common issues and their solutions.
• Assist with user account management and access requests.
• Provide support for various operating systems and standard office applications.
• Identify trends in support requests and provide feedback to improve products and services.
• Ensure customer satisfaction by delivering timely and effective technical assistance.
• Participate in team meetings and training sessions to enhance product knowledge and support skills.
• Contribute to a positive and collaborative remote team environment.

• Proven experience in a technical support or helpdesk role.
• Strong understanding of computer hardware, software, and networking fundamentals.
• Proficiency with operating systems (Windows, macOS) and common applications (e.g., Microsoft Office Suite).
• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service and communication skills, with the ability to explain technical concepts clearly.
• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• A patient and empathetic approach to assisting users.
• Certifications such as CompTIA A+ are advantageous.

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and troubleshoot operating systems and application software.
• Assist users with account management, password resets, and access issues.
• Escalate complex technical problems to appropriate senior support staff or specialized teams.
• Document all support interactions, issues, and resolutions accurately in the ticketing system.
• Develop and maintain technical documentation, FAQs, and user guides.
• Proactively monitor system performance and identify potential issues.
• Provide training and guidance to users on software and hardware usage.
• Ensure customer satisfaction by providing timely and effective support.
• Stay updated on product updates, new features, and common troubleshooting techniques.
• Adhere to service level agreements (SLAs) and internal support policies.
• Contribute to the continuous improvement of support processes and knowledge base.
• Identify trends in support requests and report them to management for potential product enhancements.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 1-3 years of experience in technical support or a similar customer-facing IT role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with remote desktop tools and ticketing systems.
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication, listening, and interpersonal skills.
• Customer-oriented mindset with a patient and empathetic approach.
• Ability to work independently and manage time effectively in a fully remote environment.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.

• Provide expert technical support to clients via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and networks.
• Manage and prioritize support tickets using a ticketing system.
• Document technical procedures and troubleshooting guides.
• Escalate complex issues to appropriate teams.
• Assist with system upgrades and deployments.
• Ensure timely resolution of technical problems and maintain high customer satisfaction.
• Stay current with technological advancements and industry best practices.
• Contribute to knowledge base development.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in technical support or IT services.
• Strong knowledge of operating systems, networking, and hardware troubleshooting.
• Experience with common business software and applications.
• Familiarity with cloud computing and virtualization is a plus.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Ability to work effectively both independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are highly valued.

• Responding to and resolving technical support tickets via phone, email, and in-person.
• Diagnosing and troubleshooting hardware, software, and network issues.
• Installing, configuring, and maintaining computer hardware, software, and peripherals.
• Providing end-user support and guidance on IT-related matters.
• Creating and updating technical documentation and knowledge base articles.
• Escalating complex issues to senior IT staff or vendors when necessary.
• Assisting with IT asset management and inventory.
• Participating in IT projects and initiatives.
• Ensuring adherence to IT security policies and procedures.
• Monitoring system performance and identifying potential issues.
• Providing training to new users on IT systems and tools.
• Maintaining a high level of customer satisfaction.