4 Professional Services jobs in Bahrain
Cloud Professional Services Manager
Posted 13 days ago
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This is an opportunity to run a Professional Services team (also known as Field Engineering) team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. We are rapidly expanding the range of open source solutions we offer and deliver to customers, as we move into new industries like telco, finance, health care and media we design and develop new open source solutions to meet their needs.
We believe that Engineering Managers should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team's direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers.
We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result.
The role of a Cloud Professional Services Manager at Canonical
The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team works hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process.
A Cloud Professional Services Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals.
Location: This role will be home based, managing a team in your time zone.
What your day will look like
- Lead and develop a team of engineers, ranging from graduate to senior
- Work remotely in a single major time zone
- Coach, mentor, and offer career development feedback
- Identify and measure team health indicators
- Implement disciplined engineering processes
- Represent your team and product to stakeholders, partners, and customers
- Develop and evangelise great engineering and organisational practices
- Plan and manage progress on agreed goals and projects
- Be an active part of the leadership team, collaborating with other leaders
- Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
- Practical knowledge of Linux and networking
- Experience in technical presales
- You are a dynamic person who loves to jump in new projects and interact with people
- Excellent verbal and written communication skills in English
- Passion and a track record of developing and growing people
- Experience in leading, coaching and mentoring engineers
- Organised and able to ensure your team delivers timely, high quality results
- An exceptional academic track record from high school and, preferably, university as well
- Willingness to travel up to 40% of the time. Field Engineers attend internal company events, external tech events and customer meetings.
- Second language - Spanish or French preferred
- Python knowledge
- Experience collaborating with external partners
- Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others
- Priority Pass for travel and travel upgrades for long haul company events
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Project Management and Information Technology
- Industries Software Development
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Sign in to set job alerts for “Professional Services Manager” roles.Manama, Capital Governorate, Bahrain 2 months ago
Manama, Capital Governorate, Bahrain 2 months ago
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#J-18808-LjbffrJira Service Management specialist - Relocation To Bahrain
Posted 6 days ago
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Job Description
Client company introduction:
Our Client Company has an ongoing partnership with the Rashid Equestrian and Horseracing Club. The sport of horse racing is very important as it symbolizes a part of Bahrain's identity, history, and traditions. Our Client aims to continue contributing to the deep-rooted equestrian tradition that became a primary part of the region's history and increase the popularity of the sport among the population to carry its long-standing legacy.
Job Description:
We are seeking a Jira Service Management specialist for a two-year contract to manage and customize the Jira service management product. The candidate will be responsible for platform administration and customization requirements.
Objectives:
- Provide advanced support for the daily activities of configuration and operation of the ITSM systems in terms of platforms, applications, and deployment of additional solution components.
- Configuration of Fault, Performance, and Impact Analysis dashboards.
- Configuration of Events and Alerts reports.
- Configuration of Assets Availability and Performance reports.
- Discovery and Monitoring of IT Infrastructure.
- Monitoring Risk, Quality, and Impact Analysis of Business Services.
- Creation of reports and dashboards.
- Management and Administration of ITSM tools.
- Development and Customization of ITSM tools.
- Tailor Jira Service Management to the organization's needs for streamlined processes.
- Ensure full utilization of features and integrations to enhance productivity.
- Quickly troubleshoot issues to minimize downtime and disruptions.
- Analyze data to identify opportunities for process optimization and enhancement.
- Provide comprehensive training and ongoing support to maximize user satisfaction.
- Manage integrations with other tools for seamless data flow and coordination.
- Implement measures to ensure compliance and safeguard sensitive information.
- Prepare for future needs by scaling Jira Service Management accordingly.
- Leverage expert knowledge to customize Jira Service Management to adapt to evolving business requirements and unique workflows.
- Implement best practices to optimize the performance of Jira Service Management, ensuring smooth operation even under high loads and complex environments.
Scope of work:
The customer is proposing to employ one outsourced resource: One System administrator to join its Government & System Development Directorate for One Year. The resource responsibilities will include but will not be limited to the below areas:
Key Skills:
- IT Service Management System
- Internal Controls
- SLA / ITIL Compliance
- Documentation & Reporting
- Project Management
- IT Infrastructure Management
- Client Relationship Management
- Performance Analysis
- Business Process Reengineering
- Quality Control
Professional Experience:
- Continuously monitor, evaluate, and evolve the ITIL IT Service management processes and best practices to increase effectiveness and maturity of IT service delivery and drive operational stability.
- Successfully implemented the largest IT Service Management tool set and Process implementation in Gulf and Asia.
- Proficiency in administering and troubleshooting core services such as FTP, DNS, DHCP, QIP, web services, and other key 3rd party products.
- Expertise on process design and documentation at both program level and user level.
- Excellent analytical and problem-solving capabilities, including problem structuring, analysis, and ability to translate information into actionable implications and recommendations.
- Facilitation, negotiation, and influencing skills. Proficiency in negotiating priorities and resolving conflicts among project stakeholders.
- Able to influence others and function effectively in a collaborative work environment.
- Ability to work in a team with all levels of people, both internal and external to the organization.
- Ability to lead a team when necessary.
- eGovernment experience is an added advantage.
Knowledge of the following skills:
- HACMP technologies and concepts
- Backup and restore technologies
- Disaster Recovery technologies and concepts
- Network technologies and concepts
- Linux knowledge (Red Hat/CentOS preferred)
- Relational Database knowledge and concepts (MSSQL preferred)
- Proficiency in core IT administration functions related to ITSM systems such as:
- Operating system installation, startup, shutdown, and recovery
- User administration
- Networking administration
- Storage administration (both local disk and SAN storage)
- Server performance management
- Security administration
- Basic scripting techniques to automate processes (Shell, DOS batch, etc.)
Education Requirements:
- Bachelor's degree in computer science or a related field.
- Relevant Certifications will add value.
Digital Business Solutions Manager
Posted 4 days ago
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Job Description
Job Objective
Design customized business and communication solutions for Enterprise client across Segments by leveraging in-house capability and the strengths of technology partners and contribute to the revenue growth.
Support the department in positioning Batelco as a preferred and trusted partner of choice for all Telecom and ICT solutions.
Work as an individual contributor to the solutions practice.
Responsibilities
Strategic:
• Support the strategic initiatives of the Function by gathering intelligence about new products, solutions and technologies in the market for enhancing Batelco offerings
Financial:
• Identify and position the solutions to address client requirement and contribute to the revenue of the Function
• Regularly prepare and report pre-sales funnel progress on proposals in pipeline and on deal closures
Operational:
• Assess client requirement received from the Sales team and scope the concept of technical solution to address the requirements
• Provide inputs to the Opportunity Review Board while deciding to quote for complex and high value bids
• Liaise with Technology Partnership team to design Client specific holistic solutions integrating Batelco products with the offerings from technology partners
• Share the requirements for initiating or retaining partnerships with technology vendors, OEMs, Distributors, System Integrator Partners etc.
• Prepare comprehensive technical and commercial proposals for the clients and support the Sales team during proposal presentations
• Design and share Bill of material with OEM/ Vendors
• Negotiate with OEM/ Vendors and obtain quotations based on Bill of Materials
• Prepare and share customer information sheet, ICT profitability sheet for the won-deals to process customers’ requirements
• Liaise with Technology Partnership team to identify and analyse solutions for Productization
• Undertake execution of any project/ initiative for the department and organization as identified from time-to-time based on business needs
• Serve as a subject matter expert in own work area / sub-function / function and provide guidance to team / peers and support in the achievement of operational targets
• Undertake initiatives to improve processes in assigned area of work
• Guide team / peers in meeting delivery timelines and performance expectations
• Ensure that team / peers adhere to company policies and legal regulations
IT Delivery Manager/ Project Manager
Posted 7 days ago
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Join to apply for the IT Delivery Manager/ Project Manager role at Minds United .
Job Description
- IT Delivery Manager/Project Manager with experience in Information Security.
- Strong communication skills.
- Resource Location: Preferably currently in KSA or willing to move to KSA at the earliest.
- PMP certification or training.
- Good IT/Banking background.
- Full understanding of information security risks.
- Entry level
- Full-time
- Information Technology
- Outsourcing and Offshoring Consulting
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