What Jobs are available for Program Delivery in Bahrain?

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 7 years of experience in logistics, transportation management, or a similar role.
• Proven track record of successfully managing delivery operations and teams.
• Strong knowledge of fleet management, route optimization software, and transportation regulations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in relevant logistics software and MS Office Suite.
• Ability to analyze data, identify trends, and implement strategic improvements.
• Valid driver's license and a clean driving record.

We're Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you

What You'll Do

• Overseeing service delivery for both BPO and in-house teams
• Managing client relationships and ensuring SLAs are met
• Driving performance, quality, and efficiency across all customer service channels
• Implementing and optimizing customer service technologies and processes
• Leading, mentoring, and developing high-performing teams
• Analyzing customer interaction data to identify trends and opportunities for improvement
• Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.

What We're Looking For

• 5+ years of experience in customer service management (multi-channel preferred)
• Proven expertise in managing both in-house and outsourced teams
• Strong leadership, problem-solving, and decision-making skills
• Proficiency in customer service technologies, CRM systems & COPC standards
• Experience in budget management, data analysis & performance reporting
• Ability to thrive in a fast-paced, dynamic environment
• Flexibility in undertaking business trips as required

Location: Bahrain,

If you're ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that's redefining service excellence

• Define program scope, goals, and deliverables that support business objectives in collaboration with senior management and stakeholders.
• Develop comprehensive program plans, including timelines, milestones, resource allocation, and budget management.
• Manage multiple concurrent projects, ensuring effective coordination and integration between them.
• Lead and motivate cross-functional project teams, fostering a collaborative and results-oriented remote work environment.
• Identify, assess, and manage project risks and issues, developing and implementing mitigation strategies.
• Establish and maintain clear, consistent, and effective communication with all stakeholders, including senior leadership, team members, and external partners.
• Monitor project progress, track key performance indicators (KPIs), and provide regular status reports.
• Ensure the quality and integrity of project deliverables.
• Manage change control processes and assess the impact of changes on scope, schedule, and budget.
• Conduct post-project evaluations and identify lessons learned to improve future project execution.
• Oversee vendor and third-party relationships related to project delivery.
• Champion best practices in project management and drive continuous improvement initiatives.
• Ensure adherence to organizational policies and procedures.
• Facilitate effective decision-making processes within project teams.
• Contribute to strategic planning and roadmap development.

• Master's degree in Business Administration, Project Management, or a related field.
• Minimum of 10 years of experience in project management, with at least 5 years in a senior program management role.
• Proven success in managing large-scale, complex projects from initiation to closure.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Excellent leadership, communication, negotiation, and interpersonal skills.
• Demonstrated ability to manage remote teams and facilitate virtual collaboration.
• Experience with project management software and tools.
• PMP, PgMP, or equivalent certification is highly desirable.
• Strong financial acumen and experience managing significant project budgets.
• Ability to think strategically and translate business needs into actionable project plans.
• Exceptional problem-solving and decision-making capabilities.
• Proven ability to manage stakeholders at all levels of an organization.

• Lead and manage daily logistics operations, including fleet management, route planning, and dispatch.
• Develop and implement strategic initiatives to enhance delivery efficiency and reduce operational costs.
• Supervise, train, and mentor a team of logistics professionals and drivers.
• Monitor key performance indicators (KPIs) and generate regular reports on operational performance.
• Collaborate with other departments to ensure seamless integration of logistics activities with overall business objectives.
• Manage vendor relationships and negotiate contracts with service providers.
• Ensure compliance with all relevant transportation laws, regulations, and safety standards.
• Implement and maintain best practices in warehouse management and inventory control.
• Drive continuous improvement through data analysis and process optimization.
• Handle and resolve operational issues and customer complaints promptly.

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5-7 years of progressive experience in logistics and transportation management.
• Proven experience in managing large fleets and diverse logistics operations.
• Strong understanding of supply chain principles, warehouse management, and international shipping.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in logistics software and data analysis tools.
• Ability to work under pressure and meet tight deadlines.

• Develop and implement operational strategies for the regional fleet, focusing on efficiency, cost-effectiveness, and service quality.
• Manage, mentor, and develop a team of dispatchers, supervisors, and drivers to achieve performance targets.
• Oversee daily fleet operations, including scheduling, route optimization, and load management.
• Monitor fleet performance metrics and implement corrective actions to address deviations.
• Ensure adherence to all safety protocols, traffic laws, and company policies.
• Collaborate with procurement and maintenance teams to manage vehicle upkeep and ensure fleet availability.
• Liaise with clients to understand their delivery needs and resolve any service-related issues.
• Implement new technologies and processes to streamline operations and improve tracking capabilities.
• Conduct regular performance reviews and provide feedback to team members.
• Manage budgets and control operational expenditures.

• Proven experience in a senior management role within the transportation or logistics industry.
• Demonstrated success in managing large fleets and diverse operational teams.
• Strong understanding of logistics, supply chain management, and transportation regulations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in fleet management software and related technologies.
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Problem-solving skills and the ability to handle pressure in a fast-paced environment.
• Valid driver's license and a clean driving record.
• Experience with budget management and cost control.

• Manage day-to-day operations of the delivery fleet, ensuring efficiency and punctuality.
• Recruit, train, and supervise fleet drivers, ensuring compliance with company policies and driving standards.
• Develop and implement preventative maintenance schedules for all vehicles to minimize downtime.
• Optimize delivery routes and schedules to improve efficiency and reduce costs.
• Ensure adherence to all local and international transportation regulations and safety standards.
• Monitor fleet performance using telematics and other management systems, identifying areas for improvement.
• Manage fleet-related budgets, including fuel, maintenance, insurance, and personnel costs.
• Investigate and report on accidents, incidents, and traffic violations, implementing corrective actions.
• Maintain accurate records of vehicle maintenance, repairs, and driver performance.
• Foster a strong safety culture within the fleet operations team.

• Proven experience in fleet management or logistics operations.
• Strong understanding of vehicle maintenance, repair, and regulatory compliance.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in fleet management software and GPS tracking systems.
• Ability to develop and manage budgets effectively.
• Strong problem-solving and decision-making abilities.
• Experience with driver management and performance evaluation.
• Knowledge of health and safety regulations within the transportation industry.
• Bachelor's degree in Logistics, Supply Chain Management, or a related field is preferred.
• Ability to work effectively in both a remote and on-site capacity.

• Supervise and manage daily operations of the delivery fleet, including driver scheduling, route planning, and vehicle allocation.
• Monitor driver performance, providing coaching and feedback to ensure adherence to safety protocols and company policies.
• Oversee the maintenance and repair schedules for all vehicles, ensuring they are roadworthy and compliant with safety standards.
• Implement and enforce safety regulations and company procedures related to fleet operations.
• Manage inventory of spare parts and supplies for vehicle maintenance.
• Analyze delivery data to identify opportunities for route optimization and efficiency improvements.
• Investigate and resolve any delivery discrepancies, customer complaints, or operational issues promptly.
• Collaborate with the logistics and dispatch teams to ensure seamless coordination of deliveries.
• Maintain accurate records of fleet operations, including mileage, fuel consumption, maintenance, and driver hours.
• Ensure compliance with all local and national transportation laws and regulations.
• Conduct regular safety training sessions for drivers.
• Manage budgets related to fleet operations, including maintenance, fuel, and driver compensation.

• Minimum of 3 years of experience in fleet management, logistics, or a related field.
• Proven experience managing a team of drivers.
• Strong understanding of vehicle maintenance and repair.
• Knowledge of local transportation regulations and safety standards.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency in logistics software and Microsoft Office Suite.
• Ability to work effectively in both a remote and on-site environment.
• A valid driver’s license and a clean driving record.
• Experience in route planning and optimization software is a plus.
• Strong analytical skills and attention to detail.