311 Reception Manager jobs in Bahrain
Front Desk Manager
401 Jaww, Southern
BHD55000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a charismatic and experienced Front Desk Manager to lead their hospitality team in Muharraq, Muharraq, BH . This role is central to creating an exceptional guest experience, overseeing the front desk operations, and ensuring seamless check-in and check-out processes. The ideal candidate will have a strong background in hotel management or a similar guest-facing role, demonstrating exceptional leadership, customer service, and problem-solving skills. You will be responsible for managing and training front desk staff, scheduling shifts, and ensuring high standards of service are consistently met. Key duties include handling guest inquiries and complaints with professionalism and efficiency, managing reservations, and coordinating with other hotel departments such as housekeeping, maintenance, and food and beverage. A deep understanding of hotel management systems (PMS) is essential. You will also be involved in monitoring guest feedback, implementing service improvement initiatives, and contributing to the overall success of the hotel's reputation. This position requires a proactive individual who can maintain composure under pressure and inspire their team to deliver outstanding service. The ability to multitask, manage multiple priorities, and maintain a positive attitude in a fast-paced environment is crucial. This role offers a fantastic opportunity to shape guest interactions and contribute to memorable stays. The Front Desk Manager will play a key role in driving guest satisfaction and ensuring the efficient operation of one of the most critical touchpoints in the guest journey. Join a renowned establishment dedicated to excellence in hospitality.
Responsibilities:
Responsibilities:
- Oversee daily operations of the front desk, ensuring efficiency and guest satisfaction.
- Recruit, train, schedule, and supervise front desk staff.
- Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
- Handle guest inquiries, requests, and complaints professionally and resolve issues promptly.
- Monitor and manage hotel reservations, ensuring optimal occupancy and revenue.
- Liaise with housekeeping, maintenance, and other departments to ensure seamless guest service.
- Implement and enforce hotel policies and procedures related to front desk operations.
- Maintain high standards of presentation and professionalism at the front desk.
- Utilize Property Management System (PMS) for all front desk functions.
- Analyze guest feedback and implement strategies for service improvement.
- Assist with budgeting and cost control for the front desk department.
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0
Senior Front Desk Manager
107 Southern, Southern
BHD2500 Monthly
WhatJobs
Posted 1 day ago
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Job Description
Our client, a leading hospitality group, is seeking an experienced and dynamic Senior Front Desk Manager to oversee operations at their prestigious hotel located in Nuwaidrat, Southern, BH . This pivotal role requires a blend of exceptional leadership, customer service expertise, and operational acumen. The Senior Front Desk Manager will be responsible for managing the front desk team, ensuring seamless check-in and check-out processes, handling guest inquiries and complaints with professionalism and efficiency, and implementing strategies to enhance guest satisfaction and loyalty. Key responsibilities include staff training and development, performance management, scheduling, inventory management of front desk supplies, and collaborating with other hotel departments to ensure a cohesive guest experience. The ideal candidate will have a proven track record in hotel front office management, strong communication and interpersonal skills, and the ability to work under pressure in a fast-paced environment. A passion for hospitality and a commitment to upholding the highest service standards are essential. This is a fantastic opportunity for a motivated professional looking to advance their career in the hospitality industry. The successful candidate will also be involved in developing and implementing standard operating procedures to optimize front desk efficiency and guest services. Furthermore, they will play a key role in managing guest relations, resolving complex issues, and ensuring that all guest feedback is addressed promptly and effectively. This role offers a competitive salary and benefits package, along with opportunities for professional growth within a renowned organization. The ideal candidate should be proficient in hotel management software and possess strong analytical skills to monitor key performance indicators and report on front desk operations. Experience with luxury hotel brands is a plus. This hybrid role allows for a balance between on-site supervision and strategic remote planning.
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1
Hotel Front Desk Manager
4455 Southern, Southern
BHD60000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Hotel Front Desk Manager to lead their front office operations. This role requires a strong leader with a passion for hospitality and a proven ability to ensure exceptional guest experiences. You will be responsible for overseeing the daily operations of the front desk, managing a team of receptionists and concierge staff, and ensuring all guest needs are met efficiently and courteously. The ideal candidate will have a comprehensive understanding of hotel operations, reservation systems, and customer service best practices. You will also be involved in staff training, scheduling, performance management, and implementing service standards to maintain the highest levels of guest satisfaction. This position requires excellent organizational, communication, and problem-solving skills, with a keen eye for detail.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and coordinate the daily activities of the front desk team, including receptionists and bell staff.
- Ensure all guests receive prompt, efficient, and courteous service.
- Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
- Handle guest inquiries, complaints, and requests, resolving issues promptly and professionally.
- Train new front desk staff on hotel policies, procedures, and service standards.
- Develop and maintain staff schedules to ensure adequate coverage at all times.
- Monitor and manage the hotel's reservation system, ensuring room availability and accurate bookings.
- Conduct regular performance reviews and provide feedback to front desk staff.
- Oversee the handling of cash, credit card transactions, and guest billing.
- Maintain a high level of product knowledge about the hotel's services, facilities, and local attractions.
- Implement and enforce hotel policies and procedures to ensure smooth operations.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Generate reports on front office performance, occupancy rates, and guest feedback.
- Contribute to the overall success of the hotel by fostering a positive and guest-centric environment.
Qualifications:
- Minimum of 3-5 years of experience in hotel front desk operations, with at least 1-2 years in a supervisory or management role.
- Proven experience with hotel property management systems (PMS) and reservation software.
- Excellent leadership, team management, and motivational skills.
- Strong understanding of customer service principles and best practices in the hospitality industry.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in conflict resolution and de-escalation techniques.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong organizational and time management skills, with the ability to multitask.
- High school diploma or equivalent; a degree in Hospitality Management or a related field is a plus.
- Professional appearance and demeanor.
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2
Senior Front Desk Manager
1042 Northern, Northern
BHD2500 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Senior Front Desk Manager to oversee operations at a prestigious hospitality establishment in Shakhura, Northern, BH . This role is pivotal in ensuring exceptional guest experiences and maintaining the highest standards of service. The ideal candidate will be a natural leader with a passion for hospitality, possess excellent organizational skills, and have a proven track record in managing front office operations. You will be responsible for supervising front desk staff, including receptionists and concierges, ensuring they provide courteous, efficient, and professional service. Key duties include managing check-in and check-out procedures, handling guest inquiries and complaints with discretion and professionalism, coordinating with other departments such as housekeeping and maintenance to ensure seamless guest stays, and implementing and enforcing hotel policies and procedures. Furthermore, you will be involved in staff training and development, performance reviews, and scheduling to ensure adequate coverage. The role also requires managing room inventory, processing payments accurately, and generating daily reports. A strong understanding of property management systems (PMS) is essential. The successful applicant will contribute to a positive work environment, drive guest satisfaction, and uphold the reputation of the establishment. This is a hybrid role, requiring presence in the office for key operational and team management activities, with some flexibility for remote administrative tasks. We are looking for a candidate with at least 5 years of experience in a similar role within the hospitality industry. A degree in Hospitality Management or a related field is highly desirable. The ability to communicate effectively in English and Arabic is a significant advantage. Strong problem-solving skills, attention to detail, and a proactive approach are crucial for success in this demanding yet rewarding position.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Front Desk Manager
6001 Muharraq, Muharraq
BHD35000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality establishment in Muharraq, Muharraq, BH , is seeking an experienced and guest-focused Hotel Front Desk Manager. This role is crucial for ensuring a seamless and memorable experience for all guests from arrival to departure. You will lead the front desk team, oversee daily operations, manage reservations, handle guest inquiries and complaints, and maintain high standards of service excellence. The ideal candidate possesses strong leadership qualities, exceptional interpersonal skills, and a passion for the hospitality industry.
Key Responsibilities:
Key Responsibilities:
- Manage and supervise all front desk operations and staff.
- Ensure efficient check-in and check-out processes for guests.
- Handle guest reservations, inquiries, and requests in a timely and professional manner.
- Resolve guest complaints and service issues with empathy and efficiency.
- Train and motivate front desk staff to provide outstanding customer service.
- Develop and implement front desk policies and procedures to improve operational efficiency.
- Manage room inventory and liaise with housekeeping and maintenance departments.
- Prepare daily reports on occupancy, revenue, and guest feedback.
- Maintain a secure and organized front desk environment.
- Ensure adherence to hotel standards and brand guidelines.
- Collaborate with other hotel departments to ensure a cohesive guest experience.
- Manage billing and financial transactions accurately.
This advertiser has chosen not to accept applicants from your region.
4
Hotel Front Desk Manager
10330 Al Malikiyah, Northern
BHD35000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client, a leading hospitality group, is seeking an experienced and charismatic Hotel Front Desk Manager for their upscale property located in **Hidd, Muharraq, BH**. This pivotal role requires a leader who can ensure the seamless operation of the front desk, delivering an exceptional guest experience from arrival to departure. The Front Desk Manager will oversee a team of receptionists and concierge staff, providing training, guidance, and performance management to foster a motivated and efficient unit. Responsibilities include managing check-ins and check-outs, handling guest inquiries and complaints with professionalism and efficiency, and resolving issues to maintain guest satisfaction. You will also be responsible for scheduling staff, managing room inventory, ensuring accuracy in billing and payments, and collaborating with other hotel departments, such as housekeeping and maintenance, to guarantee a smooth overall operation. The ideal candidate will have a minimum of 5 years of experience in hotel front desk operations, with at least 2 years in a supervisory or management capacity. A strong understanding of hotel management systems (PMS) is crucial, along with excellent communication, leadership, and problem-solving skills. Fluency in English and Arabic is required, with proficiency in other languages being a significant advantage. A degree in Hospitality Management or a related field is preferred. This role demands exceptional organizational skills and the ability to thrive in a fast-paced, high-pressure environment. The successful candidate must be available to work flexible hours, including evenings, weekends, and public holidays, as required by the operational needs of the hotel. Our client offers a competitive compensation package, opportunities for professional growth within the organization, and a dynamic work environment.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Front Desk Manager
70800 Seef, Capital
BHD55000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client, a luxurious boutique hotel known for its exceptional guest service, is seeking an experienced and dynamic Hotel Front Desk Manager to lead their front office operations. This hybrid role offers a unique opportunity to blend strategic oversight with hands-on guest interaction, ensuring an unparalleled hospitality experience. The Front Desk Manager will be responsible for overseeing all front desk activities, including check-ins, check-outs, reservations, guest inquiries, and concierge services. You will lead, train, and motivate a team of front desk agents to deliver consistently outstanding customer service, setting the tone for the entire guest experience.
Key responsibilities include managing staff schedules, performance evaluations, and ongoing training to enhance service quality and operational efficiency. You will be the primary point of contact for resolving guest issues and complaints, ensuring prompt and satisfactory resolutions. Developing and implementing front desk policies and procedures to optimize workflow and guest satisfaction will be a crucial part of your role. You will also work closely with other hotel departments, such as housekeeping, F&B, and management, to ensure seamless communication and coordination. Financial responsibilities may include managing the front desk budget, controlling guest ledger accuracy, and optimizing room occupancy and revenue through effective yield management strategies. The ideal candidate possesses a passion for hospitality, exceptional leadership qualities, and a proven ability to maintain high standards of service in a fast-paced environment. Strong organizational skills, problem-solving capabilities, and a polished professional demeanor are essential.
Qualifications:
This position offers a hybrid work arrangement, with significant responsibilities on-site at our property in Seef, Capital, BH , complemented by remote administrative and strategic planning tasks.
Key responsibilities include managing staff schedules, performance evaluations, and ongoing training to enhance service quality and operational efficiency. You will be the primary point of contact for resolving guest issues and complaints, ensuring prompt and satisfactory resolutions. Developing and implementing front desk policies and procedures to optimize workflow and guest satisfaction will be a crucial part of your role. You will also work closely with other hotel departments, such as housekeeping, F&B, and management, to ensure seamless communication and coordination. Financial responsibilities may include managing the front desk budget, controlling guest ledger accuracy, and optimizing room occupancy and revenue through effective yield management strategies. The ideal candidate possesses a passion for hospitality, exceptional leadership qualities, and a proven ability to maintain high standards of service in a fast-paced environment. Strong organizational skills, problem-solving capabilities, and a polished professional demeanor are essential.
Qualifications:
- Proven experience in front desk operations, with at least 2 years in a supervisory or management role within the hospitality industry.
- Excellent leadership, team management, and customer service skills.
- Proficiency in hotel property management systems (PMS) and reservation software.
- Strong understanding of front office operations, including check-in/check-out procedures, billing, and guest relations.
- Ability to handle stressful situations and resolve guest complaints effectively.
- Excellent communication and interpersonal skills.
- Flexible schedule, including evenings, weekends, and holidays.
- Adept at multitasking and working efficiently in a fast-paced environment.
- High school diploma required; degree in Hospitality Management or a related field is a plus.
This position offers a hybrid work arrangement, with significant responsibilities on-site at our property in Seef, Capital, BH , complemented by remote administrative and strategic planning tasks.
This advertiser has chosen not to accept applicants from your region.
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6
Hotel Front Desk Manager
4010 Muharraq, Muharraq
BHD1500 Monthly
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client, a prestigious hotel in Muharraq, Muharraq, BH , is seeking an experienced and dynamic Hotel Front Desk Manager to oversee all front office operations. This role is crucial for ensuring exceptional guest experiences from arrival to departure. You will lead a team of front desk staff, manage check-ins and check-outs, handle guest inquiries and complaints, and oversee reservations. The ideal candidate will possess a strong background in hotel management, particularly within front office operations, with demonstrable leadership skills. Excellent communication, problem-solving, and organizational abilities are paramount. You should be adept at managing staff schedules, training new team members, and implementing service standards to maintain high levels of guest satisfaction. A keen eye for detail, proficiency in hotel management software, and the ability to remain calm and professional under pressure are essential. This position requires a hands-on approach, with a commitment to exceeding guest expectations and contributing to the hotel's reputation for excellence. The role involves direct guest interaction and team supervision, requiring your presence at the hotel premises. We are looking for an individual who is passionate about hospitality and driven to create memorable stays for all our guests. Join a dedicated team in a beautiful setting and advance your career in the hospitality industry.
This advertiser has chosen not to accept applicants from your region.
7
Luxury Hotel Front Desk Manager
705 Al Ghurayfah
BHD2500 Monthly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a premier hospitality establishment located in the scenic **Shakhura, Northern, BH** area, is seeking a highly motivated and experienced Luxury Hotel Front Desk Manager to lead their guest services team. This pivotal role requires a candidate with exceptional interpersonal skills, a keen eye for detail, and a proven ability to manage front-office operations with efficiency and grace. The ideal candidate will be responsible for overseeing all aspects of the front desk, including check-in and check-out procedures, guest inquiries, reservation management, and ensuring a seamless guest experience. You will also be responsible for training and mentoring front desk staff, developing and implementing operational procedures, and managing the front desk budget.
Key responsibilities will include:
Qualifications for this role include a bachelor's degree in Hospitality Management or a related field, or equivalent work experience. A minimum of 5 years of experience in a front desk or guest services role within the luxury hotel sector is mandatory, with at least 2 years in a supervisory or management capacity. Proficiency in hotel management software (e.g., Opera, Fidelio) is essential. Excellent communication and leadership skills are paramount, as is the ability to work flexible hours, including evenings, weekends, and holidays. A professional appearance and a passion for delivering outstanding customer service are required. This is a fantastic opportunity to join a dynamic team in a beautiful location and contribute to the success of a renowned hotel.
Key responsibilities will include:
- Supervising and coordinating the activities of front desk personnel to ensure efficient operations.
- Handling guest complaints and concerns with professionalism and finding satisfactory solutions.
- Ensuring all guest requests are handled promptly and courteously.
- Managing room inventory and occupancy rates.
- Maintaining high standards of service quality and guest satisfaction.
- Implementing and enforcing hotel policies and procedures.
- Collaborating with other hotel departments to ensure smooth operations.
- Preparing daily reports on front desk activities and performance.
- Conducting regular staff meetings and training sessions.
- Adhering to all safety and security protocols.
Qualifications for this role include a bachelor's degree in Hospitality Management or a related field, or equivalent work experience. A minimum of 5 years of experience in a front desk or guest services role within the luxury hotel sector is mandatory, with at least 2 years in a supervisory or management capacity. Proficiency in hotel management software (e.g., Opera, Fidelio) is essential. Excellent communication and leadership skills are paramount, as is the ability to work flexible hours, including evenings, weekends, and holidays. A professional appearance and a passion for delivering outstanding customer service are required. This is a fantastic opportunity to join a dynamic team in a beautiful location and contribute to the success of a renowned hotel.
This advertiser has chosen not to accept applicants from your region.
8
Luxury Hotel Front Desk Manager
BH17 Seef, Capital
BHD2500 Monthly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly experienced and charismatic Luxury Hotel Front Desk Manager to oversee operations at a premier establishment located in the vibrant **Seef, Capital, BH** area. This is a critical role that demands exceptional leadership, a passion for guest service excellence, and a keen eye for detail. The ideal candidate will be responsible for managing all aspects of the front desk operations, ensuring a seamless and memorable experience for all guests from arrival to departure. Your responsibilities will include leading and motivating the front desk team, implementing and enforcing hotel policies and procedures, handling guest inquiries and complaints with professionalism and efficiency, managing room inventory and rates, coordinating with other hotel departments (housekeeping, maintenance, F&B) to ensure smooth operations, and contributing to the overall guest satisfaction and hotel reputation. You will also be involved in training new staff, performance reviews, and ensuring that all service standards are consistently met. A strong understanding of hotel management systems (PMS) is essential. We are looking for an individual with a proven track record in hospitality management, excellent communication and interpersonal skills, and the ability to thrive in a fast-paced, demanding environment. A bachelor's degree in Hospitality Management or a related field is preferred. If you are a dedicated hospitality professional with a commitment to delivering outstanding service and possess the leadership qualities to guide a team to success, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Supervise and coordinate front desk activities.
- Ensure exceptional guest service is provided at all times.
- Manage reservations, check-ins, and check-outs.
- Handle guest complaints and resolve issues promptly.
- Train and mentor front desk staff.
- Monitor and manage room inventory and pricing strategies.
- Collaborate with other departments to ensure seamless guest experiences.
- Maintain high standards of cleanliness and presentation at the front desk.
- Generate daily reports on occupancy, revenue, and guest feedback.
- Implement and adhere to hotel policies and safety regulations.
This advertiser has chosen not to accept applicants from your region.
9