What Jobs are available for Relationship Management in Bahrain?

• Develop and execute strategies to improve customer satisfaction and retention.
• Lead, mentor, and manage the customer service team, fostering a high-performance culture.
• Oversee the handling of customer inquiries, complaints, and feedback across all channels.
• Analyze customer data to identify trends and opportunities for service enhancement.
• Implement and manage customer relationship management (CRM) systems.
• Develop training programs for customer service staff to enhance their skills and product knowledge.
• Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a unified customer experience.
• Monitor key performance indicators (KPIs) for customer service and report on performance.
• Serve as a point of escalation for complex customer issues.
• Champion customer-centricity throughout the organization.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service management or customer relationship management.
• Proven experience in developing and implementing customer service strategies.
• Strong leadership, team management, and motivational skills.
• Excellent communication, interpersonal, and conflict resolution abilities.
• Proficiency in CRM software and customer support tools.
• Analytical skills to interpret customer data and feedback.
• Ability to work effectively in a hybrid work environment.
• A customer-first mindset and a passion for service excellence.
• Experience in the retail or e-commerce sector is a plus.

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Job Description
As an
Account Management Team Lead
, you will coach a team of account managers to build long-term successful relationships with their partners. Also, you will lead by example through managing your own portfolio of partners and growing their business and tabalat.

Key Responsibilities

• Manage critical partners with a high degree of complexity.
• Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships.
• Ensure daily, weekly, and month targets are on track and work with each team member to ensure high efficiency and effectiveness.
• Ongoing training and development for your team.
• Maintain granular reporting on team performance
• Set clear expectations, provide guidance, and ensure the professional development of team members.
• Develop and implement account management strategies to maximize partner success and revenue
• Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and the successful execution of account plans.
• Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met.
• Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience.
• Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.
• Prepare regular reports on team and account performance for senior management.
• Identify opportunities for process optimization and contribute to the development of best practices.
• Drive pipeline and attainment against team's goals

Qualifications

• Have a passion for sales
• 5+ years of experience, ideally in sales, account management, or related experience.
• You excel in a transactional deal cycle
• High level of ownership and dedication.
• You show creative sales tactics to engage with prospects.
• Experience using CRM (Salesforce) and Google Apps.

Additional Information
Join Our Vibrant Team at Fakhro Tower - Where Work Meets Innovation and Fun

• Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
• Diverse & Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone's welcome in our inclusive environment.
• Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
• Fun & Community: Our company events, cultural outings, and sports activities aren't just fun; they're a way to bond with our amazing team.
• Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we've got perks that make every day better.
• Health & Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.

• Develop and execute strategies to deepen client relationships and identify growth opportunities.
• Proactively manage a portfolio of clients, ensuring their financial objectives are met.
• Conduct regular client reviews to assess performance, discuss market trends, and adjust strategies as needed.
• Provide expert financial advice and recommendations on investment products, loans, and other banking services.
• Resolve client inquiries and issues efficiently and effectively, escalating complex matters when necessary.
• Collaborate with internal teams (e.g., product specialists, credit analysts) to deliver comprehensive client solutions.
• Stay informed about market developments, regulatory changes, and new financial products.
• Identify and pursue new business opportunities through client referrals and networking.
• Maintain accurate client records and manage relationship management systems.
• Ensure compliance with all relevant financial regulations and company policies.

• Bachelor's degree in Finance, Economics, Business Administration, or a related field.
• Minimum of 5 years of experience in client relationship management, banking, or wealth management.
• Proven track record of successfully managing and growing a client portfolio.
• In-depth knowledge of financial markets, investment vehicles, and banking products.
• Excellent interpersonal, communication, and presentation skills.
• Strong negotiation and sales capabilities.
• Ability to analyze financial data and provide strategic insights.
• Relevant certifications (e.g., CFA, CFP) are highly desirable.
• Familiarity with CRM software and financial planning tools.
• Resident in or able to commute regularly to **Saar, Northern, BH**.

• Respond to escalated customer inquiries via phone, email, and chat.
• Diagnose and resolve complex technical and product-related issues.
• Investigate and troubleshoot customer problems, identifying root causes.
• Collaborate with engineering and product teams to escalate and resolve bugs or feature requests.
• Document all customer interactions and resolutions accurately in the CRM system.
• Contribute to the development and maintenance of the customer knowledge base.
• Identify opportunities to improve customer experience and service delivery.
• Provide feedback to product and engineering teams based on customer interactions.
• Ensure adherence to service level agreements (SLAs) and company policies.
• Proactively communicate with customers regarding issue status and resolution timelines.

• Proven experience in a customer service or technical support role, preferably Tier 2.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to empathize with customers and maintain a professional demeanor.
• Knowledge of (mention a relevant software/product type, e.g., SaaS platforms, IT hardware).
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Ability to work effectively in a team-oriented environment.

• Manage a portfolio of key client accounts, ensuring their success.
• Develop and execute client success plans aligned with business objectives.
• Onboard new clients and guide them through product adoption.
• Conduct regular business reviews and provide strategic recommendations.
• Monitor client health metrics and proactively address risks.
• Identify opportunities for upsell and cross-sell to expand client value.
• Serve as the primary point of contact for client inquiries and escalations.
• Collaborate with internal teams to ensure seamless client experience.
• Gather client feedback and provide insights to product development.
• Drive client retention and minimize churn.

• Proven experience as a Customer Success Manager or in a similar client-facing role.
• Demonstrated success in managing client relationships and driving retention.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of client needs and business objectives.
• Ability to analyze data and provide actionable insights.
• Experience with CRM software and customer success platforms.
• Proactive problem-solving and strategic thinking abilities.
• Ability to work independently and collaboratively in a remote setting.
• Experience in (mention relevant industry, e.g., SaaS, B2B services).
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.