117 Repair Services jobs in Bahrain
Technical Support Technician
Manama, Capital
Gulf Future Business - GFB
Posted 5 days ago
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Job Description
We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.
Key Responsibilities:
- Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
- Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
- Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
- Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
- Install antivirus software, perform system updates, and educate users on secure practices for device protection.
- Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
- Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
- Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.
Qualifications:
- Minimum of a diploma in Information Technology or a related field.
- 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
- Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.
Technical Skills:
- Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
- Strong understanding of network setup and device connectivity troubleshooting.
Soft Skills:
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving abilities and a proactive approach to addressing technical issues.
- Ability to work both independently and within a team environment.
Additional Requirements:
- This is a fully on-site role; remote work is not permitted.
- Applicants should currently reside in Bahrain, as this is an immediate requirement.
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0
Technical Support Specialist
55443 Northern, Northern
BHD50000 Annually
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Job Description
Our client is looking for a dedicated Technical Support Specialist to provide exceptional assistance to their customer base in Shakhura, Northern, BH . This role is integral to ensuring customer satisfaction and maintaining high levels of service. The primary responsibility will be to troubleshoot and resolve technical issues reported by customers via phone, email, or ticketing systems. You will need to diagnose hardware and software problems, guide users through step-by-step solutions, and document all interactions and resolutions meticulously. The ideal candidate will possess strong communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and understandable manner. Experience with CRM software and remote support tools is highly advantageous. Responsibilities include managing customer inquiries, escalating unresolved issues to the appropriate internal teams, and providing feedback to improve product and service offerings. You will also be involved in creating and updating knowledge base articles and FAQs to empower users and reduce common support requests. A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred, along with at least 3 years of experience in a customer-facing technical support role. Certification in relevant technologies (e.g., CompTIA A+, Network+) is a plus. You should be adept at multitasking, managing your workload efficiently, and working under pressure to meet service level agreements. A proactive approach to identifying and resolving potential customer issues before they escalate is highly desirable. This is an excellent opportunity to grow your career in a supportive and forward-thinking company, making a real impact on customer loyalty.
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1
Technical Support Specialist
BH1-2345 Durrat Al Bahrain
BHD55000 Annually
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Our client is seeking a proactive and technically adept Technical Support Specialist to provide exceptional customer service and resolve technical issues for their user base in Jidhafs, Capital, BH . This role requires a strong understanding of various software applications, hardware systems, and network troubleshooting. The Technical Support Specialist will be the primary point of contact for users experiencing technical difficulties, offering timely and effective solutions via phone, email, and chat. Key responsibilities include diagnosing and resolving hardware and software problems, guiding users through step-by-step solutions, escalating unresolved issues to appropriate internal teams, and maintaining detailed records of all support interactions and resolutions. You will also be involved in creating and updating knowledge base articles and FAQs to empower users. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 3-5 years of experience in a technical support or helpdesk role is required. Proficiency in operating systems (Windows, macOS), common software applications (Microsoft Office Suite, productivity tools), and basic network concepts is essential. Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users, are crucial. Patience, empathy, and a customer-centric approach are paramount. Troubleshooting aptitude and the ability to work under pressure are highly valued. Join our client's dedicated support team and play a vital role in ensuring seamless technology operations for their valued customers.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through troubleshooting processes and provide clear instructions.
- Escalate complex issues to senior support staff or specialized teams.
- Document all support requests, actions taken, and resolutions in the ticketing system.
- Create and maintain knowledge base articles and user guides.
- Install, configure, and update software and hardware as needed.
- Monitor system performance and identify potential issues proactively.
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.
- 3-5 years of experience in technical support, helpdesk, or a similar role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Experience with remote support tools and ticketing systems.
- Excellent customer service and communication skills.
- Ability to troubleshoot effectively and think logically.
- Certifications such as CompTIA A+ or ITIL Foundation are a plus.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineer
215 BH Hamad Town, Northern
BHD22 Hourly
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Job Description
Our client is seeking a skilled and customer-focused Technical Support Engineer to provide expert assistance to their clients in Hamad Town, Northern, BH . This role is vital for ensuring that customers receive prompt and effective solutions to their technical issues, thereby maintaining high levels of satisfaction and operational efficiency. The ideal candidate will have a strong background in IT support, troubleshooting complex systems, and excellent communication skills.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to and resolve technical support requests from customers via phone, email, and ticketing system.
- Diagnose and troubleshoot hardware, software, and network issues.
- Provide clear and concise technical guidance and solutions to end-users.
- Install, configure, and maintain hardware and software systems.
- Escalate unresolved issues to senior technical staff or relevant departments.
- Document all support activities, including troubleshooting steps and resolutions, in the knowledge base.
- Conduct remote diagnostics and troubleshooting sessions with clients.
- Assist with user account management and access control.
- Proactively monitor system performance and identify potential issues.
- Develop and deliver training materials to end-users on software and hardware usage.
- Collaborate with development and engineering teams to resolve product defects and improve functionality.
- Contribute to the continuous improvement of support processes and tools.
- Maintain an inventory of IT assets and ensure proper documentation.
- Ensure timely resolution of customer tickets, meeting defined SLAs.
- Stay current with technology trends and industry best practices in technical support.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 3 years of experience in technical support or a similar IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Experience with network troubleshooting (TCP/IP, DNS, VPN).
- Proficiency in diagnosing and resolving hardware and software issues.
- Familiarity with cloud computing platforms (e.g., AWS, Azure) is a plus.
- Excellent customer service skills and a patient, empathetic approach.
- Strong analytical and problem-solving abilities.
- Ability to communicate technical information clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Relevant certifications such as CompTIA A+, Network+, or CCNA are desirable.
- Ability to work independently and as part of a team.
- Adaptability to changing technologies and work requirements.
- Strong organizational skills and attention to detail.
- A commitment to providing exceptional support.
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3
Technical Support Specialist
602 Al Malikiyah, Northern
BHD40000 Annually
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Job Description
Our client, a rapidly expanding technology services provider, is seeking a dedicated and adept Technical Support Specialist to join their customer-focused team in **Salmabad, Northern, BH**. This role is ideal for individuals passionate about technology and providing exceptional customer service. You will be the first point of contact for clients experiencing technical difficulties, responsible for diagnosing, troubleshooting, and resolving a wide range of hardware, software, and network issues. Your primary duties will include responding to support tickets, providing remote assistance, escalating complex problems to senior technicians when necessary, and documenting all support interactions. A key aspect of this role involves educating users on best practices to prevent future issues. The ideal candidate will have a strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts. Experience with helpdesk software and remote support tools is highly preferred. Excellent communication and interpersonal skills are essential, as you will be interacting with users of varying technical backgrounds. The ability to remain calm and professional under pressure, coupled with strong analytical and problem-solving abilities, will ensure your success. This is a fantastic opportunity to develop your technical expertise and build a rewarding career within a supportive environment, contributing directly to client satisfaction and operational efficiency within **Salmabad, Northern, BH**.
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4
Technical Support Specialist
00900 Durrat Al Bahrain
BHD45000 Annually
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Job Description
Our client is looking for a skilled and dedicated Technical Support Specialist to provide exceptional assistance to their customers from their base in Jidhafs, Capital, BH . This role is crucial in ensuring customer satisfaction by resolving technical issues efficiently and effectively. You will be responsible for responding to customer inquiries via phone, email, and chat, diagnosing and troubleshooting hardware and software problems, and guiding users through step-by-step solutions. Key responsibilities include maintaining a high level of first-contact resolution, documenting technical issues and their resolutions, and escalating complex problems to higher-level support or engineering teams. This position requires a strong understanding of computer systems, operating systems (Windows, macOS), and common software applications. Experience with networking concepts, mobile devices, and cloud-based services is highly beneficial. The Technical Support Specialist will also be involved in creating and updating support documentation, FAQs, and user guides. You will need to possess excellent communication and active listening skills, with the ability to explain technical concepts in a clear and concise manner to users of varying technical expertise. A patient and empathetic approach is essential when dealing with customers. The ideal candidate will have a passion for technology and a commitment to providing outstanding support. A High School Diploma or equivalent is required, with a technical certification (e.g., CompTIA A+, Network+) being an advantage. A minimum of 3 years of experience in technical support or a related customer-facing IT role is preferred.
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5
Technical Support Specialist
215 Hamad Town, Northern
BHD1700 month
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Posted today
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Job Description
Our client is looking for a skilled and customer-focused Technical Support Specialist to join their dedicated Helpdesk team in **Hamad Town, Northern, BH**. This role is instrumental in providing timely and effective technical assistance to users, resolving issues, and ensuring seamless operation of our IT systems. You will be responsible for responding to customer inquiries via phone, email, and chat, diagnosing and troubleshooting hardware and software problems, and guiding users through step-by-step solutions. Escalating complex issues to the appropriate internal teams and documenting all support interactions accurately will be key responsibilities. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and exceptional communication abilities. A Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience, is required. Previous experience of at least 2 years in a technical support or helpdesk role is essential. Familiarity with operating systems (Windows, macOS), common software applications, and basic network troubleshooting is mandatory. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Patience, empathy, and a commitment to providing outstanding customer service are vital for this role. This is a great chance to develop your IT career within a supportive and innovative environment.
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6
Technical Support Lead
BH 777 Amwaj Islands
BHD30 Hourly
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Job Description
Our client is seeking a highly skilled and experienced Technical Support Lead to manage and mentor their technical support team in Isa Town, Southern, BH . This leadership role is crucial for ensuring the efficient resolution of technical issues and maintaining high levels of customer satisfaction. The ideal candidate will possess strong technical expertise, exceptional problem-solving abilities, and proven leadership skills. Responsibilities include overseeing daily support operations, troubleshooting complex technical problems, managing support tickets, escalating issues when necessary, and ensuring adherence to service level agreements (SLAs). You will be responsible for training and developing the support team, implementing best practices, and contributing to the continuous improvement of support processes. The successful applicant will have a deep understanding of IT systems and a passion for delivering outstanding customer service. This is an excellent opportunity for a motivated individual to take on a challenging leadership role.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and manage a team of technical support specialists, providing guidance and mentorship.
- Oversee the daily operations of the technical support department, ensuring efficient ticket resolution.
- Troubleshoot and resolve complex technical issues across various hardware, software, and network systems.
- Develop and implement technical support policies, procedures, and best practices.
- Monitor support queues and ensure adherence to service level agreements (SLAs).
- Train and onboard new technical support staff, providing ongoing coaching and performance feedback.
- Escalate unresolved issues to senior management or appropriate departments.
- Identify trends in support requests and recommend proactive solutions or system improvements.
- Maintain accurate and up-to-date technical documentation and knowledge base articles.
- Collaborate with IT and development teams to resolve product issues and improve user experience.
- Manage customer escalations and ensure timely and satisfactory resolution.
- Analyze support metrics and generate reports on team performance and customer satisfaction.
- Ensure the security and integrity of IT systems and user data.
- Stay abreast of emerging technologies and industry trends.
- Contribute to the continuous improvement of customer support processes and tools.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role.
- Proven experience in troubleshooting and resolving complex IT issues.
- Strong understanding of operating systems (Windows, macOS, Linux), network protocols, and hardware.
- Experience with IT support ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage and motivate a team effectively.
- Customer-focused mindset with a commitment to service excellence.
- Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL) are highly desirable.
- Ability to work under pressure and manage multiple priorities.
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.
- Strong documentation skills.
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7
Technical Support Lead
914 Zinj, Capital
BHD60000 Annually
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Posted today
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Job Description
Our client is seeking a seasoned Technical Support Lead to manage and enhance their customer service operations in Tubli, Capital, BH . This pivotal role will oversee a team of technical support specialists, ensuring the delivery of timely, effective, and customer-centric technical assistance. You will be responsible for managing incoming support requests, diagnosing and resolving complex technical issues across various platforms and applications. Developing and implementing efficient support processes and workflows to improve response times and customer satisfaction will be a key focus. This role involves training and mentoring the technical support team, providing guidance on problem-solving techniques and product knowledge. Creating and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides will be essential for empowering both the team and customers. You will also be responsible for monitoring support ticket queues, analyzing performance metrics, and generating reports to identify trends and areas for improvement. Collaborating with other departments, such as engineering and product management, to escalate issues and provide feedback on product performance is crucial. Ensuring the team adheres to service level agreements (SLAs) and company policies is mandatory. A Bachelor's degree in Information Technology, Computer Science, or a related field is required, with a minimum of six years of experience in technical support, including at least two years in a lead or supervisory role. Proven expertise in troubleshooting software and hardware issues, understanding of operating systems, and familiarity with ticketing systems (e.g., Zendesk, ServiceNow) are essential. Excellent communication, problem-solving, and customer service skills are paramount. The ability to manage a team effectively and work under pressure is also critical. This is an excellent opportunity to lead a dedicated support team and make a significant impact on customer experience.
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8
Technical Support Lead
1151 Durrat Al Bahrain
BHD75000 Annually
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Posted today
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Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Lead to manage their technical assistance team in Jidhafs, Capital, BH . This role is essential for ensuring exceptional customer service and efficient resolution of technical issues for our clients' software products and services. You will be responsible for leading a team of technical support specialists, overseeing daily operations, and setting performance standards. Key duties include troubleshooting complex technical problems, providing guidance and training to support staff, and developing efficient support processes and documentation. You will also act as an escalation point for challenging customer inquiries, working to resolve them promptly and effectively. The Technical Support Lead will monitor support ticket volumes, analyze trends, and implement strategies to improve response times and customer satisfaction. Collaboration with engineering and product development teams is crucial to relay customer feedback and identify potential product improvements. The ideal candidate will have a strong background in technical support, with proven experience in team leadership and customer service management. You should possess excellent problem-solving skills, a deep understanding of IT systems and software applications, and the ability to communicate technical information clearly to both technical and non-technical audiences. Strong organizational and time management skills are necessary to manage workload and prioritize tasks effectively. If you are a proactive leader with a passion for technology and a commitment to delivering outstanding customer support, this is an excellent opportunity to join a growing team and make a significant impact.
Responsibilities:
Responsibilities:
- Lead and manage the technical support team.
- Oversee daily support operations and ticket resolution.
- Provide expert troubleshooting for complex technical issues.
- Train and mentor technical support specialists.
- Develop and implement support processes and best practices.
- Monitor customer satisfaction and support performance metrics.
- Act as an escalation point for difficult customer issues.
- Collaborate with engineering and product teams.
- Create and maintain support documentation and knowledge bases.
- Identify trends and propose solutions for recurring issues.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Proven experience in customer service and issue resolution.
- Strong knowledge of operating systems, software applications, and IT infrastructure.
- Excellent problem-solving, analytical, and communication skills.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to manage and motivate a team.
- Customer-centric approach and dedication to service excellence.
This advertiser has chosen not to accept applicants from your region.
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