15 Resorts jobs in Bahrain
Senior Operations Manager - Luxury Resorts
202 Bilad Al Qadeem, Capital
BHD110000 Annually
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Our client, a leading hospitality group, is seeking a seasoned and strategic Senior Operations Manager to oversee the operational excellence of their luxury resorts in Salmabad, Northern, BH . This senior leadership role demands a proven ability to manage diverse operational departments, optimize efficiency, enhance guest satisfaction, and drive profitability within a high-end hospitality environment. The successful candidate will be responsible for the seamless functioning of various divisions, including Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring adherence to the group's exacting standards.
Key responsibilities encompass developing and implementing robust operational strategies, setting clear performance targets, and monitoring departmental performance against these objectives. The Senior Operations Manager will play a vital role in financial management, including budget development, P&L oversight, and cost control initiatives to maximize revenue and minimize expenses. You will also be instrumental in driving service quality improvements, implementing best practices, and ensuring a consistent, unparalleled guest experience across all touchpoints.
Leading, mentoring, and inspiring a multidisciplinary team of department heads and staff is crucial. This involves fostering a culture of service excellence, empowering employees, and providing continuous training and development opportunities. Guest relations management, including handling escalations and ensuring prompt resolution of guest concerns, will be a key focus. Furthermore, you will ensure strict compliance with all health, safety, and hygiene regulations, maintaining the highest standards of operational safety and security. Staying ahead of industry trends and competitor analysis will be essential for maintaining the resorts' competitive edge and driving innovation.
This is an outstanding opportunity for a results-oriented and experienced hospitality professional to make a significant impact, contributing to the continued success and growth of prestigious luxury resorts. A passion for service and a commitment to achieving operational excellence are essential.
Qualifications:
Key responsibilities encompass developing and implementing robust operational strategies, setting clear performance targets, and monitoring departmental performance against these objectives. The Senior Operations Manager will play a vital role in financial management, including budget development, P&L oversight, and cost control initiatives to maximize revenue and minimize expenses. You will also be instrumental in driving service quality improvements, implementing best practices, and ensuring a consistent, unparalleled guest experience across all touchpoints.
Leading, mentoring, and inspiring a multidisciplinary team of department heads and staff is crucial. This involves fostering a culture of service excellence, empowering employees, and providing continuous training and development opportunities. Guest relations management, including handling escalations and ensuring prompt resolution of guest concerns, will be a key focus. Furthermore, you will ensure strict compliance with all health, safety, and hygiene regulations, maintaining the highest standards of operational safety and security. Staying ahead of industry trends and competitor analysis will be essential for maintaining the resorts' competitive edge and driving innovation.
This is an outstanding opportunity for a results-oriented and experienced hospitality professional to make a significant impact, contributing to the continued success and growth of prestigious luxury resorts. A passion for service and a commitment to achieving operational excellence are essential.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel or resort operations management.
- Proven track record in overseeing multiple operational departments and driving performance.
- Strong financial acumen, including P&L responsibility and budget management.
- Expertise in guest service standards and operational best practices in luxury hospitality.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage, train, and motivate large teams.
- Proficiency in hotel management systems and software.
- Strategic thinking and problem-solving capabilities.
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0
Hotel Operations Manager - Luxury Resorts
55555 Tubli, Central
BHD70000 Annually
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Our client, a renowned luxury hospitality group, is seeking an accomplished Hotel Operations Manager to oversee the day-to-day operations of their exquisite property. This dynamic role requires a leader with a passion for delivering exceptional guest experiences, driving operational excellence, and managing a diverse team across various departments, including Front Office, Housekeeping, Food & Beverage, and Concierge. The ideal candidate will possess a strong background in luxury hotel management and a proven ability to enhance guest satisfaction and profitability.
Key Responsibilities:
Essential Qualifications:
This exciting opportunity is based in Janabiyah, Northern, BH , offering a chance to lead operations at a prestigious hospitality establishment.
Key Responsibilities:
- Direct and coordinate the daily operations of all hotel departments to ensure seamless service delivery and guest satisfaction.
- Develop and implement operational policies and procedures to maintain high standards of service and efficiency.
- Manage departmental budgets, control costs, and monitor key performance indicators (KPIs) to ensure profitability.
- Recruit, train, motivate, and manage the performance of hotel staff, fostering a positive and productive work environment.
- Oversee guest relations, promptly addressing and resolving any guest concerns or complaints to ensure complete satisfaction.
- Conduct regular inspections of the property to ensure cleanliness, safety, and adherence to brand standards.
- Collaborate with department heads to optimize staffing levels and ensure efficient resource allocation.
- Develop and execute strategic initiatives to enhance the guest experience and drive repeat business.
- Maintain strong relationships with vendors and suppliers, ensuring quality and cost-effectiveness.
- Ensure compliance with all health, safety, and licensing regulations.
- Stay informed about industry trends and best practices in hotel management.
- Assist the General Manager in strategic planning and business development activities.
Essential Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent is advantageous.
- Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a senior operations role within a luxury hotel or resort environment.
- Proven track record of successfully managing hotel operations, improving guest satisfaction scores, and achieving financial targets.
- Strong leadership, team management, and interpersonal skills.
- Excellent understanding of hotel operations, including front office, housekeeping, F&B, and MICE.
- Proficiency in property management systems (PMS) and other hotel software.
- Exceptional communication, problem-solving, and decision-making abilities.
- A passion for service excellence and a keen eye for detail.
- Ability to work flexible hours, including evenings, weekends, and holidays.
This exciting opportunity is based in Janabiyah, Northern, BH , offering a chance to lead operations at a prestigious hospitality establishment.
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1
Head of Operations - Luxury Resorts
222 Manama, Capital
BHD110000 Annually
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Our client , a prestigious hospitality group, is looking for an accomplished Head of Operations to oversee the management and strategic direction of its leisure and sports facilities. This senior leadership position is based in the vibrant city of Manama, Capital, BH , and involves leading a diverse team to deliver unparalleled guest experiences.
The Head of Operations will be responsible for developing and implementing operational strategies that align with the company's vision for excellence. This includes managing all day-to-day operations of the resort's leisure and sports amenities, ensuring high standards of service quality, safety, and guest satisfaction. Key duties encompass budget management, P&L responsibility, staff training and development, and the implementation of innovative programs and events to enhance guest engagement and revenue.
The ideal candidate will have a minimum of 10 years of progressive experience in the hospitality industry, with at least 5 years in a senior operations management role, preferably within luxury resorts or high-end leisure facilities. A bachelor's degree in Hospitality Management, Business Administration, or a related field is required. An MBA or advanced degree in a relevant discipline is a plus. Essential skills include strong financial acumen, exceptional leadership capabilities, excellent communication and interpersonal skills, and a deep understanding of operational best practices in the leisure and sports sector. Proven experience in strategic planning, operational efficiency improvements, and customer relationship management is crucial.
You will be expected to drive operational excellence, foster a positive and productive work environment, and contribute to the overall strategic growth of the organization. This role offers a unique opportunity to shape the future of luxury leisure and sports experiences in a key regional hub. If you possess a passion for hospitality and a proven ability to lead and inspire teams to achieve peak performance, we invite you to apply.
The Head of Operations will be responsible for developing and implementing operational strategies that align with the company's vision for excellence. This includes managing all day-to-day operations of the resort's leisure and sports amenities, ensuring high standards of service quality, safety, and guest satisfaction. Key duties encompass budget management, P&L responsibility, staff training and development, and the implementation of innovative programs and events to enhance guest engagement and revenue.
The ideal candidate will have a minimum of 10 years of progressive experience in the hospitality industry, with at least 5 years in a senior operations management role, preferably within luxury resorts or high-end leisure facilities. A bachelor's degree in Hospitality Management, Business Administration, or a related field is required. An MBA or advanced degree in a relevant discipline is a plus. Essential skills include strong financial acumen, exceptional leadership capabilities, excellent communication and interpersonal skills, and a deep understanding of operational best practices in the leisure and sports sector. Proven experience in strategic planning, operational efficiency improvements, and customer relationship management is crucial.
You will be expected to drive operational excellence, foster a positive and productive work environment, and contribute to the overall strategic growth of the organization. This role offers a unique opportunity to shape the future of luxury leisure and sports experiences in a key regional hub. If you possess a passion for hospitality and a proven ability to lead and inspire teams to achieve peak performance, we invite you to apply.
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2
Senior Hotel Operations Manager - Luxury Resorts
709 Bilad Al Qadeem, Capital
BHD7200 Annually
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Our client, a prestigious operator of luxury hospitality establishments, is seeking an accomplished Senior Hotel Operations Manager to lead the operational excellence of their flagship property in Sitra, Capital, BH . This key leadership position is responsible for overseeing all aspects of hotel operations, ensuring the delivery of unparalleled guest experiences, maintaining high service standards, and achieving optimal financial performance. The ideal candidate will possess extensive experience in luxury hotel management, a deep understanding of front-of-house and back-of-house operations, and exceptional leadership and interpersonal skills.
Key responsibilities include managing departments such as Front Office, Food & Beverage, Housekeeping, and Rooms Division, ensuring seamless coordination and efficient service delivery. You will be responsible for developing and implementing operational policies and procedures, managing departmental budgets, and controlling costs while maximizing revenue. Guest satisfaction will be paramount, requiring a proactive approach to resolving guest issues and ensuring a consistently positive experience. You will also focus on staff training and development, fostering a culture of service excellence and continuous improvement within the team.
We are looking for a seasoned hospitality professional with a strong track record in senior management roles within luxury hotels or resorts. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, along with significant hands-on experience. Excellent understanding of hotel operations, financial management, and human resources principles is essential. Strong leadership, problem-solving, and decision-making abilities are critical for managing the complexities of a high-end hotel environment. If you are passionate about delivering exceptional guest service, driving operational efficiency, and leading a dedicated team in a vibrant hospitality setting, we encourage you to apply.
Responsibilities:
Key responsibilities include managing departments such as Front Office, Food & Beverage, Housekeeping, and Rooms Division, ensuring seamless coordination and efficient service delivery. You will be responsible for developing and implementing operational policies and procedures, managing departmental budgets, and controlling costs while maximizing revenue. Guest satisfaction will be paramount, requiring a proactive approach to resolving guest issues and ensuring a consistently positive experience. You will also focus on staff training and development, fostering a culture of service excellence and continuous improvement within the team.
We are looking for a seasoned hospitality professional with a strong track record in senior management roles within luxury hotels or resorts. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is required, along with significant hands-on experience. Excellent understanding of hotel operations, financial management, and human resources principles is essential. Strong leadership, problem-solving, and decision-making abilities are critical for managing the complexities of a high-end hotel environment. If you are passionate about delivering exceptional guest service, driving operational efficiency, and leading a dedicated team in a vibrant hospitality setting, we encourage you to apply.
Responsibilities:
- Oversee all daily hotel operations, ensuring efficiency and high service standards.
- Manage key departments including Front Office, F&B, Housekeeping, and Rooms Division.
- Develop and implement operational strategies to enhance guest satisfaction.
- Manage departmental budgets, control costs, and optimize revenue.
- Ensure compliance with all health, safety, and hygiene standards.
- Lead, motivate, and develop hotel staff to achieve service excellence.
- Handle guest inquiries, feedback, and resolve complaints effectively.
- Monitor industry trends and implement best practices in hotel management.
- Collaborate with other departments to ensure a seamless guest experience.
- Proven experience as a Hotel Operations Manager or similar senior role in luxury hospitality.
- In-depth knowledge of all hotel operational departments.
- Strong understanding of financial management and budgeting.
- Excellent leadership, communication, and interpersonal skills.
- Bachelor's degree in Hospitality Management or a related field.
- Proven ability to drive guest satisfaction and service quality.
- Skilled in problem-solving and decision-making under pressure.
- Experience with hotel management systems and software.
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3
Guest Services Manager
23451 Tubli, Central
BHD25000 Annually
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Our client is looking for an experienced and customer-focused Guest Services Manager to oversee operations in Janabiyah, Northern, BH . This pivotal role involves ensuring the highest standards of hospitality are met, enhancing guest satisfaction, and managing the day-to-day activities of the front desk, concierge, and guest relations teams. The ideal candidate will have a proven track record in a similar role within the hospitality industry, demonstrating exceptional leadership and communication skills. Responsibilities include leading and motivating a diverse team, handling guest inquiries and complaints with professionalism and efficiency, and implementing service standards to create memorable experiences. You will be responsible for managing reservations, check-ins, check-outs, and ensuring all guest accommodations and services are satisfactory. The Guest Services Manager will also play a key role in training staff, developing service protocols, and collaborating with other departments such as housekeeping, F&B, and maintenance to ensure seamless operations. Key performance indicators will include guest satisfaction scores, occupancy rates, and staff performance. You will analyze customer feedback, identify areas for improvement, and implement strategies to enhance service delivery. Budget management for the guest services department, including staffing and supplies, will also be part of your duties. We are seeking an individual who is passionate about hospitality, possesses a strong work ethic, and thrives in a fast-paced environment. A degree in Hospitality Management or a related field is preferred, along with at least 3-5 years of progressive experience in hotel management. Fluency in English and Arabic is highly desirable. If you are a dedicated hospitality professional with a knack for creating exceptional guest experiences, we encourage you to apply.
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4
Guest Services Manager
325 Diplomatic Area
BHD6000 Annually
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We are seeking an experienced and dynamic Guest Services Manager to lead our front-of-house operations in the bustling area of Isa Town, Southern, BH . The successful candidate will be passionate about delivering exceptional customer experiences and ensuring that every guest feels welcomed and valued. This role requires a natural leader with excellent interpersonal skills, a keen eye for detail, and the ability to manage a team effectively. Your primary responsibility will be to oversee all aspects of guest services, including reception, concierge, bell staff, and valet services. You will be responsible for setting high service standards, training and motivating the guest services team, and ensuring the smooth operation of all front-desk activities. This includes managing check-ins and check-outs, handling guest inquiries and complaints with professionalism and efficiency, and proactively addressing any issues to ensure guest satisfaction. You will also play a key role in developing and implementing service improvement initiatives, monitoring guest feedback, and making recommendations for enhancements. Collaboration with other hotel departments, such as housekeeping and food and beverage, is crucial to ensure a seamless guest experience. The Guest Services Manager will also be involved in budgeting, staffing, and performance management for the department. A proactive approach to problem-solving and a commitment to exceeding guest expectations are essential. This position offers a fantastic opportunity to shape the guest experience in a well-regarded establishment and contribute to its continued success. The ability to remain calm and composed under pressure while maintaining a positive and friendly demeanor is highly valued.
Responsibilities:
Responsibilities:
- Manage daily front-office operations, including check-in/check-out, reservations, and guest inquiries.
- Lead, train, and motivate the guest services team to provide outstanding customer service.
- Ensure all guest requests and complaints are handled promptly and professionally.
- Develop and implement service standards and procedures.
- Monitor guest feedback and implement service improvement strategies.
- Collaborate with other hotel departments to ensure a seamless guest experience.
- Manage staffing levels, scheduling, and performance of the guest services team.
- Contribute to departmental budget planning and cost control.
- High school diploma or equivalent; Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 4 years of experience in hotel front-office or guest services, with at least 2 years in a supervisory or management role.
- Proven ability to lead and develop a team.
- Excellent communication, customer service, and problem-solving skills.
- Proficiency in property management systems (PMS).
- Strong organizational and multitasking abilities.
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5
Guest Services Manager
604 Hamala, Northern
BHD4800 Annually
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Our client, a renowned luxury hotel in the vibrant heart of Sanad, Capital, BH , is actively searching for an accomplished and charismatic Guest Services Manager. This leadership position is instrumental in ensuring an unparalleled guest experience from arrival to departure. The ideal candidate will be a master of hospitality, with a keen eye for detail and a passion for exceeding guest expectations. You will be responsible for leading a team of front-desk associates, concierge staff, and guest relations officers, fostering an environment of exceptional service and operational excellence.
Key Responsibilities:
Key Responsibilities:
- Oversee the daily operations of the front desk, concierge, bell desk, and guest relations departments.
- Ensure seamless check-in and check-out processes, addressing guest needs promptly and efficiently.
- Develop and implement service standards and training programs for guest-facing staff to enhance service quality.
- Handle guest complaints and concerns with professionalism and empathy, turning potentially negative experiences into positive resolutions.
- Build and maintain strong relationships with guests, recognizing and anticipating their needs and preferences.
- Collaborate with other hotel departments (e.g., Housekeeping, F&B, Maintenance) to ensure smooth operations and guest satisfaction.
- Manage room inventory and assist with yield management strategies to maximize occupancy and revenue.
- Monitor guest feedback and implement strategies for continuous improvement.
- Supervise, train, and motivate the guest services team, fostering a positive and productive work environment.
- Ensure adherence to all hotel policies, procedures, and safety standards.
- Prepare departmental budgets and manage expenses within allocated limits.
- Act as a brand ambassador, embodying the hotel's values and commitment to excellence.
- A degree in Hospitality Management, Business Administration, or a related field is preferred.
- A minimum of 4-6 years of progressive experience in front office or guest services management within the hotel industry.
- Demonstrated success in leading and developing service-oriented teams.
- Exceptional interpersonal, communication, and problem-solving skills.
- Proficiency in hotel property management systems (PMS) and reservation software.
- A strong understanding of luxury service standards and guest expectations.
- Excellent command of English, both written and spoken. Knowledge of other languages is highly desirable.
- Flexibility to work varied shifts, including weekends and public holidays.
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6
Guest Services Manager
415 Askar, Southern
BHD2800 Annually
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Our client is seeking an experienced and charismatic Guest Services Manager to oversee all aspects of guest relations and satisfaction in Tubli, Capital, BH . This vital role ensures that every guest receives exceptional service, creating memorable experiences that foster loyalty and positive reviews. You will lead a team of front-line staff, manage daily operations, and be the primary point of contact for guest inquiries and issue resolution.
Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of experience in a supervisory or management role within the hospitality industry (hotels, resorts, serviced apartments) is required. Proven leadership abilities and a track record of delivering exceptional customer service are essential. Strong problem-solving skills, excellent communication, and interpersonal abilities are critical. Familiarity with hotel management software (PMS) is a must. A polished and professional presentation is expected. This role offers the chance to significantly impact guest satisfaction and contribute to the reputation of a renowned establishment. If you are passionate about hospitality and excel at creating outstanding guest experiences, we encourage you to apply.
Key responsibilities include:
- Overseeing the daily operations of the front desk, concierge, and guest relations departments.
- Managing and training guest services staff, fostering a positive and customer-centric work environment.
- Ensuring all guest requests, inquiries, and complaints are handled promptly, efficiently, and professionally.
- Developing and implementing service standards and procedures to enhance the overall guest experience.
- Monitoring guest feedback through surveys, online reviews, and direct interactions, and taking proactive measures to address concerns.
- Collaborating with other departments, such as housekeeping, F&B, and maintenance, to ensure seamless service delivery.
- Handling VIP guest arrangements and special requests to ensure personalized service.
- Managing the department's budget, controlling costs, and optimizing resource allocation.
- Implementing strategies to increase guest satisfaction scores and repeat business.
- Staying informed about local attractions and services to provide accurate recommendations to guests.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of experience in a supervisory or management role within the hospitality industry (hotels, resorts, serviced apartments) is required. Proven leadership abilities and a track record of delivering exceptional customer service are essential. Strong problem-solving skills, excellent communication, and interpersonal abilities are critical. Familiarity with hotel management software (PMS) is a must. A polished and professional presentation is expected. This role offers the chance to significantly impact guest satisfaction and contribute to the reputation of a renowned establishment. If you are passionate about hospitality and excel at creating outstanding guest experiences, we encourage you to apply.
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7
Guest Services Manager
141 Diplomatic Area
BHD60000 Annually
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Our client, a renowned hospitality establishment in **Isa Town, Southern, BH**, is seeking an experienced and charismatic Guest Services Manager to lead their front-of-house operations. This role is critical in ensuring an exceptional guest experience, from arrival to departure. The ideal candidate will possess outstanding leadership qualities, a deep understanding of hotel operations, and a passion for delivering personalized service that exceeds guest expectations.
Key Responsibilities:
Key Responsibilities:
- Oversee the daily operations of the front desk, concierge, bell staff, and valet services.
- Ensure all guests receive a warm and efficient welcome, and their stay is comfortable and memorable.
- Manage guest relations, handling inquiries, requests, and complaints promptly and professionally.
- Train, supervise, and motivate front-of-house staff to maintain high service standards.
- Develop and implement service standards and operational procedures for the guest services department.
- Monitor guest feedback and implement improvements to enhance overall guest satisfaction.
- Collaborate with other departments, such as housekeeping and food & beverage, to ensure seamless guest experiences.
- Manage room inventory, reservations, and ensure efficient check-in and check-out processes.
- Prepare daily reports on occupancy, arrivals, departures, and guest feedback.
- Maintain an up-to-date knowledge of hotel services, local attractions, and events to assist guests.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in front office or guest services management within the hospitality industry.
- Proven ability to lead and motivate a team, fostering a positive work environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of hotel management systems (PMS) and reservation software.
- Exceptional customer service orientation and a passion for creating memorable guest experiences.
- Ability to remain calm and professional under pressure.
- Fluent in English; proficiency in additional languages is a significant asset.
- Knowledge of local attractions and services in **Isa Town, Southern, BH** and surrounding areas.
- A flexible schedule is required, including evenings, weekends, and holidays.
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8
Director of Guest Services
25790 Askar, Southern
BHD75000 Annually
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Our client, a luxurious five-star hotel celebrated for its impeccable service and world-class amenities, is seeking an experienced and visionary Director of Guest Services to lead their front-of-house operations in Tubli, Capital, BH . This senior leadership position is responsible for ensuring an unparalleled guest experience from arrival to departure, fostering a culture of excellence, and driving guest satisfaction and loyalty. The Director of Guest Services will oversee all aspects of guest interactions, including reception, concierge, bell services, and reservations, ensuring seamless and personalized service delivery.
Key responsibilities include: developing and implementing high-standard service protocols and guest engagement strategies; managing and leading the front office, concierge, bell desk, and reservations teams, providing guidance, training, and performance feedback; ensuring efficient check-in and check-out processes, handling guest inquiries, requests, and complaints promptly and professionally; proactively identifying opportunities to enhance the guest experience and anticipate guest needs; monitoring guest feedback and implementing improvements based on reviews and surveys; managing departmental budgets, controlling labor costs, and optimizing resource allocation; collaborating with other hotel departments to ensure seamless service coordination; developing and executing marketing and sales strategies to drive occupancy and revenue; and maintaining a strong presence on the floor, engaging with guests and ensuring their satisfaction throughout their stay.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 8 years of progressive experience in hotel front office management, with at least 3 years in a Director-level role within a luxury hotel environment, is required. Proven experience in leading and motivating large teams, coupled with exceptional customer service skills and a deep understanding of hotel operations, is essential. Strong operational, financial, and interpersonal skills are mandatory. The ability to think strategically, solve problems effectively, and maintain high standards in a fast-paced environment is crucial. Fluency in English and Arabic is highly desirable. A passion for creating memorable guest experiences and a commitment to upholding the hotel's reputation for excellence are paramount.
Key responsibilities include: developing and implementing high-standard service protocols and guest engagement strategies; managing and leading the front office, concierge, bell desk, and reservations teams, providing guidance, training, and performance feedback; ensuring efficient check-in and check-out processes, handling guest inquiries, requests, and complaints promptly and professionally; proactively identifying opportunities to enhance the guest experience and anticipate guest needs; monitoring guest feedback and implementing improvements based on reviews and surveys; managing departmental budgets, controlling labor costs, and optimizing resource allocation; collaborating with other hotel departments to ensure seamless service coordination; developing and executing marketing and sales strategies to drive occupancy and revenue; and maintaining a strong presence on the floor, engaging with guests and ensuring their satisfaction throughout their stay.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 8 years of progressive experience in hotel front office management, with at least 3 years in a Director-level role within a luxury hotel environment, is required. Proven experience in leading and motivating large teams, coupled with exceptional customer service skills and a deep understanding of hotel operations, is essential. Strong operational, financial, and interpersonal skills are mandatory. The ability to think strategically, solve problems effectively, and maintain high standards in a fast-paced environment is crucial. Fluency in English and Arabic is highly desirable. A passion for creating memorable guest experiences and a commitment to upholding the hotel's reputation for excellence are paramount.
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