What Jobs are available for Restaurant Services in Bahrain?

• Oversee daily restaurant operations, ensuring smooth and efficient service.
• Manage and train front-of-house and back-of-house staff.
• Develop and implement staff schedules to meet operational needs.
• Control inventory, manage stock levels, and minimize waste.
• Ensure adherence to all health, safety, and sanitation standards.
• Drive sales and customer satisfaction through exceptional service.
• Manage operational budgets, controlling food and labor costs.
• Collaborate with the kitchen team to maintain food quality and consistency.
• Implement and monitor operational policies and procedures.
• Assist with recruitment and onboarding of new staff members.

• Minimum of 3 years of experience in restaurant management or a similar supervisory role.
• Proven experience in managing both front-of-house and back-of-house operations.
• Strong leadership, communication, and interpersonal skills.
• Excellent understanding of financial management, including P&L and cost control.
• Proficiency with restaurant management software and POS systems.
• Knowledge of food safety and sanitation regulations.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Demonstrated ability to build and motivate high-performing teams.

• Oversee day-to-day restaurant operations, ensuring efficiency and profitability.
• Manage and mentor front-of-house and back-of-house staff, fostering a positive and productive team environment.
• Develop and implement operational strategies to enhance guest satisfaction and service quality.
• Control inventory, manage food and beverage costs, and optimize supplier relationships.
• Ensure compliance with all health, safety, and hygiene regulations.
• Develop and execute marketing and promotional activities to drive business growth.
• Handle customer feedback and resolve any issues or complaints promptly and professionally.
• Manage staff scheduling, training, and performance evaluations.
• Contribute to menu planning and pricing strategies.
• Monitor financial performance, prepare reports, and manage budgets.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
• Minimum of 5 years of experience in restaurant management or a senior supervisory role.
• Proven ability to manage staff, control costs, and improve profitability.
• Strong understanding of food and beverage operations, inventory management, and cost control.
• Excellent leadership, communication, and interpersonal skills.
• Knowledge of health and safety regulations in the food service industry.
• Proficiency in restaurant management software and POS systems.
• Ability to work flexible hours, including nights, weekends, and holidays.
• A passion for exceptional customer service and creating memorable dining experiences.

• Oversee all aspects of restaurant operations, including front-of-house and back-of-house.
• Manage, train, and mentor restaurant staff to ensure high performance and excellent customer service.
• Develop and implement operational strategies to improve efficiency and guest satisfaction.
• Monitor inventory, control food and labor costs, and manage vendor relationships.
• Ensure compliance with all health, safety, and sanitation regulations.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Collaborate with the culinary team to maintain menu quality and consistency.
• Analyze sales data and operational reports to identify areas for improvement and growth.
• Schedule staff effectively to meet operational needs while controlling labor costs.
• Contribute to marketing and promotional efforts to drive business.

• Proven experience as a Restaurant Manager or in a similar leadership role.
• Strong understanding of restaurant operations, including P&L management, inventory control, and staff management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to motivate and manage a diverse team.
• Knowledge of food safety and sanitation standards (e.g., HACCP).
• Proficiency in restaurant management software and POS systems.
• Bachelor's degree in Hospitality Management or a related field is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for exceptional food and guest service.
• Problem-solving aptitude and a proactive approach to challenges.

• Oversee all aspects of daily restaurant operations, ensuring smooth and efficient service delivery.
• Manage, train, and motivate front-of-house and back-of-house staff to maintain high performance standards.
• Develop and implement work schedules, ensuring adequate staffing levels for peak and off-peak periods.
• Ensure compliance with all health, safety, and sanitation regulations.
• Manage inventory, ordering of supplies, and cost control measures for food, beverages, and other operational necessities.
• Monitor food quality and presentation, ensuring consistency and adherence to menu standards.
• Handle customer inquiries, complaints, and feedback with professionalism and efficiency.
• Develop and implement marketing and promotional strategies to attract and retain customers.
• Manage the restaurant's budget, ensuring profitability and financial targets are met.
• Maintain positive relationships with suppliers and vendors.
• Contribute to menu development and planning.
• Implement operational improvements to enhance efficiency and guest experience.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
• Minimum of 5 years of progressive experience in restaurant management.
• Proven leadership and team management skills.
• Strong understanding of food and beverage operations, inventory control, and cost management.
• Excellent customer service and interpersonal skills.
• Knowledge of health and safety regulations in the food service industry.
• Proficiency in POS systems and restaurant management software.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong problem-solving and decision-making abilities.
• Passion for the hospitality industry and delivering exceptional dining experiences.
• Financial acumen and experience managing budgets.

• Conceptualize, develop, and refine menus for virtual restaurant brands.
• Establish and maintain high standards for food quality, presentation, and consistency.
• Develop standardized recipes and detailed preparation instructions.
• Oversee food cost management and implement cost-saving strategies.
• Collaborate with operations teams to optimize kitchen workflows and efficiency.
• Ensure compliance with all food safety and hygiene regulations.
• Source and evaluate ingredient suppliers.
• Train and guide remote culinary teams on menu execution and standards.
• Stay abreast of food trends and competitor activities.

• Culinary degree or equivalent professional experience.
• Minimum of 7 years of progressive experience in culinary roles, with at least 3 years in a Head Chef or Executive Chef capacity.
• Proven experience in menu development and recipe creation.
• Strong understanding of food costing, inventory management, and supply chain.
• Excellent knowledge of food safety and sanitation standards.
• Exceptional creativity and passion for food innovation.
• Strong leadership, communication, and organizational skills.
• Proficiency with digital collaboration tools and remote management.
• Experience in high-volume or delivery-focused culinary environments is a plus.

Job Title:

Customer Service & Logistics Coordinator (Remote, Full-Time)

Work Schedule:

Flexible, Full-Time – Work from Home

Language Requirement:

Fluent in English (Arabic is a cherry on top)

Job Overview:

We're looking for a proactive, detail-oriented, and
exceptionally smart

individual to manage daily customer service and logistics tasks. This is a flexible, remote position—perfect for someone who communicates well, enjoys solving problems, and wants to grow into a more senior role over time. Ideally, you are passionate about watches and excited to help us build a brand that customers love.

We're not just looking for someone to answer emails: we want a capable person who can evolve into an operations manager as the business grows.

Roles & Responsibilities:

Customer Service

• Respond to customer emails and messages on Instagram and other social platforms in a timely, friendly, and professional manner.

• Handle questions about orders, shipping, returns, exchanges, and product concerns.

• Provide regular updates to customers regarding their orders, returns, or issues.

• Use tools like ChatGPT (this is a must)

to help draft thoughtful, accurate replies when needed.

Logistics & Order Fulfillment

• Book and manage daily shipments using courier platforms.

• Monitor shipment statuses and follow up on packages with exceptions, delays, or issues.

• Liaise with courier companies to resolve problems and keep customers informed.

• Track, manage, and keep records of product returns, especially those related to refunds, damages, or defects.

Administrative Support

• Maintain clear logs for communication, shipping, and returns in Excel, Google Sheets, or other tools.

• Collaborate with the team to escalate priority matters.

• Suggest and implement ways to improve the customer experience and order flow process.

Requirements:

• Fluent in English (written and spoken)—Arabic is a big bonus.

• Excellent communication and organizational skills.

• Very comfortable working independently and managing time effectively.

• Familiar with Instagram, Gmail, courier dashboards, Excel, Office, and Google Sheets.

• Previous experience in customer service or logistics is a plus.

• Must be comfortable using ChatGPT to enhance communication speed and quality.

• Ideally, you love watches and want to grow with us long-term.

Ideal Candidate Profile:

You are smart, resourceful, and ambitious—someone who can take ownership of day-to-day operations while thinking ahead. You'll start by handling customer support and logistics, but over time, you'll help improve processes and eventually step into a more strategic role such as Operations Manager.

If you're looking for a role where you can learn, grow, and make a real impact, we'd love to hear from you.

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Type: Full-time

Pay: BD2, BD2, per month

Application Question(s):

• ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?

Education:

• Bachelor's (Required)

Experience:

• total work: 2 years (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Bangla (Required)

Company Description

We suggest you enter details here

Role Description

This is a full-time on-site role for a Customer Service Representative located in Manama. The Customer Service Representative will handle day-to-day tasks such as assisting customers with inquiries, resolving issues, and ensuring customer satisfaction. The representative will provide exceptional customer support and enhance the overall customer experience. Responsibilities also include maintaining accurate records of customer interactions and following up with customers to ensure their needs are met.

Qualifications

• Customer Service, Customer Satisfaction, and Customer Support skills
• Experience in Customer Experience and roles related to Customer Service Representatives
• Excellent communication and interpersonal skills
• Ability to work independently as well as in a team setting
• Proficiency in using customer service software and handling multiple inquiries
• Problem-solving skills and attention to detail
• Previous experience in the healthcare or rehabilitation industry is a plus
• High school diploma or higher education in a related field

MAIN DUTIES AND RESPONSIBILITIES:

• Assist the Head Customer Service to achieve compliance and service quality standards by making sure all activities related to customer service are in line with stipulated aviation guidelines and policy of GF.
• Handle customer interactions across multiple channels calls, chats, Whatsapp, emails, and social media related to holiday packages, including travel advisory, inquiries, bookings, amendments, cancellations, and general support requests.
• Provide accurate and comprehensive information on destinations, packages, pricing, offers, and policies to assist customers in making informed booking decisions.
• Convert sales inquiries into confirmed bookings, contributing to revenue targets through effective upselling and cross-selling of relevant services.
• Manage post-booking changes such as date modifications, special requests, refunds, and travel documentation updates, ensuring all actions are accurate and in compliance to the policy.
• Revalidate and/or reissue e-tickets for existing bookings, apply ticketing regulations, calculate change fees/penalties accurately, collect and process payment with courtesy in a timely and efficient manner. Amend existing bookings and itineraries as required, calculate change fees and penalties accurately, collect and process payment with courtesy in a timely and efficient manner.
• Handle other airline tickets exchange requirements, in case of schedule change.
• Help in resolving last-minute issues as per the request of airports and local offices.
• Notify passengers with courtesy phone calls or emails to advise them of schedule change, flight delay, flight cancellation, flight downgrading, flight overbooking, equipment change and seat re-protection. Update bookings with remarks appropriately after providing customers with suitable alternatives and rebook them with onward connection in a timely and efficient manner.
• Ensure all email communications received are responded with appropriate solutions in a timely manner.
• Properly handle upset customers with patience while aiming to provide the best image of the brand and its customer obsession.
• Communicate with concerned department within HDQ or other GF networks if required as a part of providing solutions.
• Provide feedback to supervisors related to system issues or improvement purposes by reporting any error faced in the systems.
• Ensure all the queues to issue/reissue/refund/schedule change and revalidation handled on timely and efficient manner.
• Address customer complaints and escalations with empathy and professionalism, collaborating with the manager and internal teams to ensure prompt and effective resolution.
• Cross sell and up sell all products and services offered by Gulf Air Holidays.
• Maintain accurate and up-to-date records in CRM platforms in accordance with internal protocols and SLAs.
• Collaborate with internal departments and external partners (travel agents, hotels, ground handlers) to resolve issues and deliver seamless customer experience.
• Gather and relay customer feedback to the Customer Support Manager, helping to identify areas for improvement in service and offerings.
• Stay informed on the latest holiday products, policies, promotions, and system changes to deliver consistent and updated information to customers.
• Ensure strict compliance with SLAs, refund policies, safety standards, and relevant travel regulations.
• Participate in service recovery efforts, team meetings, training sessions, and process improvement initiatives led by the Customer Support Manager.
• Participate in regular team briefings and knowledge-sharing sessions to stay informed about current campaigns, procedures, and updates.
• Ensure adherence to company policies, grooming standards, and professional conduct when dealing with customers and colleagues.
• Assist the product development team and sales team with any special tasks/projects such as product loading, sales activation events, and others.
• Monitor and assist in delivery of excellent service experiences and review of customer feedback through every customer touchpoint.
• Able to take corrective measures for the improvement of overall customer satisfaction based on organizational goals.
• Oversee complex or high-value holiday bookings, including itinerary planning, special requests, and customized packages under guidance of the destination management team.
• Manage the functions of receiving, analyzing, resolving, and documenting customer issues and complaints as required by the organization, utilizing a CRM system.
• Handle customer service representatives through direct supervision, for example, ongoing professional training, ensuring that all the team members are sufficiently skilled and experienced for proper handling of customer inquiries and complaints within the required time and professionally.
• Monitor and ensure an efficient flow of handling gulf air holidays website ticketing and Handling website errors and make sure to escalate it to the related team.
• Verify the payment gateway issues and convey them to the concerned team.
• Handling and verifying audit points raised by the external audit team aligning with the company policy in terms of issuing ADM (agent debit memo) for short collections.
• Coordinate, follow up and generate all required reports, processes, guidelines, systems to the internal Audit team and work to rectify the highlighted audit summary points.
• Assist the operations & fulfillment team, product development team, sales team with any special tasks/projects such as issuing booking and communication with suppliers, product loading, sales activation events, and others.
• Carry out any other tasks allocated by management.

EDUCATION AND OTHER QUALIFICATION REQUIREMENTS:

• Preferably a bachelor s degree in the field of marketing, hospitality, commerce or accounting.
• Minimum a diploma in any of the relevant fields. IATA Certification in Ticketing is desirable.