218 Retail Banking jobs in Bahrain

Senior Auditor - Retail Banking Arab Banking Corporation Manama, Bahrain Apply now Posted 5 days ago In-Office Job Permanent Competitive

ABC is recruiting a Senior Auditor – Retail Banking for its Group Audit Department in Bahrain. The role involves planning and executing audits of ila bank and Group Retail, providing feedback and assurance on control frameworks, risk management, and governance processes. Reporting to the Audit Head of ila Bank and Group Retail Banking, the auditor will produce an annual audit plan, consider regulatory requirements, and liaise with Senior Management and external parties. Responsibilities include delivering the annual audit plan, monitoring regulatory developments, and collaborating with peers to address key risks related to intra-group outsourcing services.

Responsibilities of the role:

• Reporting to the Audit Head – ila Bank and Group Retail, the job holder will: Perform continuous business monitoring over ila bank’s strategy, performance, new products & services and risk profile.
• Support the preparation of ila bank’s risk-based Annual Internal Audit Plan.
• Support the delivery of the approved Annual Internal Audit Plan which entails developing risk & control Matrix and testing strategy & Programs, plan the scope of individual assignments, ensure work is captured within the GRC tool, Produce, and discuss audit issues
• Communicate the result of Internal Audit assignments to Senior Management.
• Maintain adequate records and evidence of the assignments performed, including the evaluations made during assignments, in accordance with professional Internal Audit standards.
• Liaise with the ila bank’s External Audit firm as and when required.
• Monitor the resolution of Internal Audit issues by the Bank’s Senior Management.
• Maintain ongoing communication and partnership with peers and the wider Group Audit team as required.
• Conduct ad-hoc reviews and assignments as requested by the Group Chief Auditor, Senior management, or Board Audit Committee.
• As a Third Line role, the individual has responsibility for risk, compliance and control only insofar as they are relevant to the Internal Audit function. To preserve independence of the Internal Audit function, the individual may not make decisions on or undertake risk management or control activities that are the responsibility of the First and Second Lines of Defense.
• The role is guided by and must comply with all applicable standards set by the Chartered Institute of Internal Auditors reflected on the Group Audit Manual.
• The individual must always maintain their independence and objectivity in the performance of duties.
• Act in accordance with the Bank’s Code of Conduct and applicable Conduct rules as set by the Regulators.
• Integrity, due professional care and attention are key attributes.
• The individual must report material risks and issues identified through the performance of Internal Audit activities to the Senior Management on a timely basis. Matters regarding inappropriate culture and behaviours will be reported to the Senior Management.
• Deal with regulators and other competent authorities in an open and cooperative manner.

Areas of Knowledge, Qualification and Experience

• At least 10 years’ Internal Audit experience within the Banking / Financial Services industry, preferably with retail & digital banking products and services (multi-national experience preferred).
• Bachelor’s degree preferably in finance, economics, accounting, banking, auditing, management, or related subjects.
• Professional certification (preferable) such as CIA or working towards this. Post graduate degree and or professional qualifications are desirable.
• Strong understanding of Information & Cyber Security, Personal Data Protection and Operational Resilience
• Advanced knowledge & application of audit methodology
• Solid knowledge of banking, corporate governance, and the 3 lines model
• Excellent spoken and written English language skills
• Proficiency in at least one other ABC business language (Arabic, French,) would be desirable
• Theoretical & practical knowledge and understanding of the operations, structure and supporting Information Technologies of a retail digital bank, the underlying eco-system, including associated risks & regulatory requirements, gained from significant time working within the Banking / Financial Services industry
• Familiar with the regulatory environment under which banks are operating
• Familiar with industry best practices and control frameworks
• Strong communication skills (listening, oral, written and presenting) to enable the explanation and presentation of information in a structured, clear, and concise way
• Ability to communicate and influence colleagues at all levels
• Strong project management skills, using project planning techniques to plan and co-ordinate work effectively
• Ability to work under pressure to tight timescales whilst paying attention to detail
• Strong team player skills and ability to work in a multicultural environment
• Inquisitive personality whilst being pragmatic and objective
• Maintain and demonstrate the highest standards of integrity and resilience.

• Developing and implementing comprehensive strategies for retail banking products and services to achieve business objectives.
• Overseeing the day-to-day operations of the retail banking division, ensuring efficiency and compliance with regulatory requirements.
• Driving customer acquisition, retention, and deepening of relationships across all retail segments.
• Managing and mentoring a team of banking professionals, fostering a high-performance culture.
• Developing and launching new retail banking products and promotional campaigns.
• Monitoring market trends, competitor activities, and customer needs to identify opportunities for growth and innovation.
• Ensuring exceptional customer experience and satisfaction across all touchpoints.
• Managing the retail banking P&L, including revenue generation and cost management.
• Collaborating with other departments, such as marketing, IT, and operations, to ensure seamless service delivery.
• Maintaining strong relationships with key stakeholders and regulatory bodies.
• Implementing robust risk management practices within the retail banking operations.
• Leading digital transformation initiatives within the retail banking sector.

• Leading and managing the day-to-day operations of all retail banking branches and channels.
• Developing and implementing operational strategies to enhance service delivery, optimize processes, and improve customer experience.
• Ensuring compliance with all banking regulations, policies, and procedures.
• Managing operational risks, implementing robust control measures, and overseeing internal audits.
• Driving process improvements and digital transformation initiatives within retail banking operations.
• Developing and managing the operational budget, controlling costs, and optimizing resource allocation.
• Leading, mentoring, and developing a high-performing operations team.
• Monitoring key performance indicators (KPIs) and implementing action plans to achieve targets.
• Collaborating with other departments, such as sales, marketing, and IT, to ensure seamless service integration.
• Staying abreast of industry best practices and technological advancements in retail banking.
• Ensuring the security and integrity of customer data and financial transactions.

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Job Description

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

Job Description

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

Skills

• Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
• Understand and investigate the queries, requests or complaints
• Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
• Provide accurate, valid and complete information or solution by using the right sources of information
• Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
• Inform Team Leader when a recurrent problem appears, to prevent further cases
• Maintain and update customer information in the database
• Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
• Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
• Keep abreast of products and promotions to provide exceptional customer support
• Take ownership for attending the trainings as per the plan
• Take ownership for completing PMR process, employee engagement surveys in time
• Continuously share the knowledge and understanding of the telecom industry and business trends

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Telecommunications

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Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

• Attend to queries, requests, or complaints related to Mobile/Fixed/Inet/Directory Query/Telegram received through various contact center channels.
• Understand and investigate the queries, requests, or complaints.
• Liaise with relevant internal teams/departments to address customer queries or complaints or forward cases to other relevant teams/departments.
• Provide accurate, valid, and complete information or solutions by using the right sources of information.
• Make outbound campaign calls to customers, providing information about new products, offers, services, etc. Take appropriate actions to address customer requests, queries, or complaints on outbound calls.
• Inform the Team Leader when a recurrent problem appears to prevent further cases.
• Maintain and update customer information in the database.
• Follow the defined business process meticulously while attending to clients’ queries, requests, or complaints.
• Follow communication scripts and protocols, ensuring adherence to quality standards and guidelines.
• Keep abreast of products and promotions to provide exceptional customer support.
• Take ownership of attending training sessions as per the plan.
• Complete PMR processes and employee engagement surveys on time.
• Continuously share knowledge and understanding of the telecom industry and business trends.

Employment Type: Definite Period Contract (DPC)