184 Sales Advisor jobs in Bahrain

Job Description

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales.
• Serve Customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).
• Must be updated about the various brands of the group for suggestive selling to the customers.
• Must be presentable and well-groomed at all times.
• Flexible to work for extended hours during the Sale period.
• Must possess up-to-date product knowledge and ensure minimal stock loss.

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same process.
• Handle the POS (Point of Sale) / Billing Counter efficiently.
• Tally money in the cash till during the beginning / end of the shifts.
• Issue receipts / refunds / change to the customers correctly.
• Process the payments by cash / credit cards / vouchers / automatic debits.
• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Must be flexible to work for varied shifts and overtime as per the business requirement.
• Adhere to SOP & Loss Prevention Policies.
• Maintain confidentiality of the sales figures to the outside party.

About Us

Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy – Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents.

Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com.

Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear & Lifestyle such as Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie’s Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc.

The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades.

JOB PURPOSE

The Sales Associate is responsible for providing customer service on the shop floor, addressing customer needs promptly to ensure high satisfaction levels and achieve optimal sales outcomes.

RESPONSIBILITIES

• Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards.
• Provide exceptional customer service by engaging in up-selling, cross-selling, suggesting alternatives, and promptly following up on customers' requests.
• Ensure a smooth and efficient receiving process for items/shipments, maintaining accurate stock keeping to prevent security risks and thefts. Conduct physical and electronic inventory as needed, promptly report broken alarms, incidents, and suspicious activities.
• Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brand's image and coordination standards.
• Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers.
• Specific for Fashion: Take precise measurements for necessary alterations, assign prices based on the established price list (when applicable), and coordinate the required alterations promptly and accurately.
• Specific for Multimedia & Lifestyle: Promote additional products and services to customers to meet hourly and daily sales goals through effective up-selling and cross-selling techniques.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Notify department or universe managers about unavailable and underperforming products.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Organize product displays in relevant sections based on sales trends, release dates, and recommendations from department or universe managers.

LANGUAGE & TECHNICAL SKILLS

• Fluency in English.

Technical Skills

• Proficiency in MS Office.

Specific Expertise

• Sports Goods Retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible.
• Multimedia & Lifestyle Retail: Expertise in technology, music, books, and lifestyle products, encompassing current trends and market insights.

EDUCATION

High school degree.

EXPERIENCE

Zero to one years of experience in a similar role.

BEHAVIORAL COMPETENCIES

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.
• Ensures Accountability: Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.

Job Description - Sales Associate (SAL008894)

Sales Associate (Job Number: SAL008894 )

Description

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Sales Associate is responsible for providing customer service on the shop floor, addressing customer needs promptly to ensure high satisfaction levels and achieve optimal sales outcomes.

RESPONSIBILITIES

• Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards.
• Provide exceptional customer service by engaging in up-selling, cross-selling, suggesting alternatives, and promptly following up on customers' requests.
• Ensure a smooth and efficient receiving process for items/shipments, maintaining accurate stock keeping to prevent security risks and thefts. Conduct physical and electronic inventory as needed, promptly report broken alarms, incidents, and suspicious activities.
• Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brand's image and coordination standards.
• Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers.
• Specific for Fashion: Take precise measurements for necessary alterations, assigns prices based on the established price list (when applicable), and coordinate the required alterations promptly and accurately.
• Specific for Multimedia & Lifestyle: Promote additional products and services to customers to meet hourly and daily sales goals through effective up-selling and cross-selling techniques.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Notify department or universe managers about unavailable and underperforming products.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Organize product displays in relevant sections based on sales trends, release dates, and recommendations from department or universe managers.

LANGUAGE & TECHNICAL SKILLS

• Fluency in English.

Technical Skills

• Proficiency in MS Office.

Specific Expertise

• Sports Goods Retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible.
• Multimedia & Lifestyle Retail: Expertise in technology, music, books, and lifestyle products, encompassing current trends and market insights.

EDUCATION

High school degree.

EXPERIENCE

Zero to one years of experience in a similar role.

BEHAVIORAL COMPETENCIES

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, finds out which situations call for flexibility and responds accordingly; seeks and listens to others' input and feedback on how to adapt approach to changing situations.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

Position Objective:

The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.

Key Responsibility:

Customer Service:

• Greet customers and assist them in selecting products that meet their needs.
• Convert window shoppers into buyers through proactive engagement.
• Promote the company's loyalty program to encourage repeat sales.
• Deliver top-tier customer service by following the company’s GUEST model (Greet, Understand, Explain, Sell, Thank).
• Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
• Educate customers on product features, benefits, materials, and care instructions.

Grooming / Attitude / Knowledge:

• Always present a well-groomed and professional appearance.
• Be flexible and available to work extended hours during peak sales periods.
• Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.

Merchandising:

• Ensure products are displayed in an attractive manner according to store layout standards.
• Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
• Record and maintain accurate inventory records for incoming and outgoing stock.
• Upsell and cross-sell products to increase sales opportunities.
• Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.

Process:

• Efficiently operate the Point of Sale (POS) system for billing and transactions.
• Balance the cash till at the start and end of shifts.
• Accurately process payments through cash, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, and change to customers correctly.
• Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
• Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.

Desired Qualification:

The ideal Sales Associate in a retail company should have a bachelor’s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.

• Engaging with customers in a friendly and proactive manner to understand their needs.
• Providing detailed product information and expert recommendations to assist customers with their purchases.
• Driving sales by meeting and exceeding individual sales targets.
• Processing customer transactions efficiently and accurately using the point-of-sale (POS) system.
• Maintaining store presentation standards, including merchandising, restocking shelves, and ensuring a clean and organized sales floor.
• Assisting with inventory management, including receiving shipments and conducting stock counts.
• Handling customer inquiries, feedback, and resolving any issues that may arise with professionalism.
• Supporting store management with daily operational tasks.
• Collaborating with team members to achieve overall store goals.
• Staying up-to-date with product knowledge, promotions, and store policies.

Job Description

POSITION OBJECTIVE

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.

Key Responsibilities

Customer Service:

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales.
• Serve Customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).
• Must be updated about the various brands of the group for suggestive selling to the customers.
• Must be presentable and well-groomed at all times.
• Flexible to work for extended hours during the Sale period.
• Must possess up-to-date product knowledge and ensure minimal stock loss.

Merchandise:

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same process.
• Handle the POS (Point of Sale) / Billing Counter efficiently.
• Tally money in the cash till during the beginning / end of the shifts.
• Issue receipts / refunds / change to the customers correctly.
• Process the payments by cash / credit cards / vouchers / automatic debits.
• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Must be flexible to work for varied shifts and overtime as per the business requirement.
• Adhere to SOP & Loss Prevention Policies.
• Maintain confidentiality of the sales figures to outside parties.

About Us

Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy – Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents.

Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com.

Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear & Lifestyle such as Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie’s Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc.

The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades.

• Providing outstanding customer service and assistance.
• Assisting customers in finding products and making purchasing decisions.
• Achieving individual and team sales targets.
• Processing sales transactions accurately and efficiently using the POS system.
• Maintaining knowledge of current products, promotions, and store policies.
• Ensuring the store is clean, organized, and visually appealing.
• Managing inventory, including receiving, stocking, and conducting counts.
• Building rapport and lasting relationships with customers.

• Greet and welcome customers warmly as they enter the store.
• Assist customers in finding products, answering their questions, and providing product information.
• Understand customer needs and recommend suitable products.
• Drive sales by actively engaging with customers and promoting products and services.
• Process sales transactions accurately and efficiently using the point-of-sale (POS) system.
• Handle customer inquiries and resolve complaints in a professional and timely manner.
• Maintain visual merchandising standards, ensuring the store is tidy and appealing.
• Restock merchandise, manage inventory, and assist with stock takes.
• Achieve personal and team sales targets.
• Stay up-to-date on product knowledge, promotions, and store policies.
• Contribute to a positive and collaborative team environment.
• Ensure the store maintains high standards of cleanliness and organization.
• Handle cash, credit, and other payment methods securely.
• Process returns and exchanges according to store policy.
• Build rapport with customers to encourage repeat business.

• High school diploma or equivalent.
• Previous experience in retail sales or customer service is preferred.
• Excellent communication and interpersonal skills.
• Strong sales aptitude and a passion for customer satisfaction.
• Ability to work effectively in a team and independently.
• Basic math skills and experience with POS systems.
• Friendly, outgoing, and energetic personality.
• Reliability and punctuality.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Enthusiasm for the retail environment and product offerings.

• Greet and welcome customers in a friendly and engaging manner.
• Provide personalized styling advice and product recommendations.
• Assist customers in finding merchandise, checking inventory, and processing sales transactions efficiently.
• Maintain a visually appealing and organized sales floor, ensuring products are attractively displayed.
• Handle customer inquiries and resolve any issues or complaints promptly and professionally.
• Achieve individual and team sales targets through proactive selling and customer engagement.
• Process customer payments accurately using the point-of-sale (POS) system.
• Restock merchandise and ensure the shop floor is always well-presented.
• Stay up-to-date with product knowledge, current fashion trends, and store promotions.
• Contribute to inventory management tasks, including receiving and checking new stock.
• Maintain a clean and welcoming store environment.
• Assist with visual merchandising efforts to enhance the store's aesthetic.

• Previous experience in retail sales or customer service is preferred.
• A genuine passion for fashion and styling.
• Excellent interpersonal and communication skills.
• Ability to build rapport with customers and provide exceptional service.
• Sales-driven with a goal-oriented mindset.
• Basic math skills for handling transactions.
• Ability to work flexible hours, including weekends and evenings, as required by the business.
• A positive and energetic attitude.
• Reliability and a strong work ethic.
• Ability to work effectively as part of a team.