66 Sales Coordination jobs in Bahrain

Join to apply for the Sales Administration Officer (Moroccan Nationals) role at Yokogawa . Yokogawa is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect to support the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc.

Our 18,000 employees work in over 60 countries with one corporate mission, to co-innovate tomorrow. We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

To manage and coordinate all Business, Sales and Office activities, ensuring seamless communication and support for sales teams and clients. Committed to delivering exceptional service, streamlining processes, and fostering a collaborative environment to drive organizational success.

• Provide general administrative support to the sales department, including scheduling appointments, managing correspondence, and organizing files.
• Use CRM data to support sales strategies and improve customer engagement.
• Maintain and update CRM systems to ensure accurate and up-to-date customer information.
• Provide ongoing support and training to ensure that the sales team is equipped with the necessary tools and knowledge.
• Translating RFQs into English.
• Drafting expression of interest letter and compiling the administrative file for each opportunity (document signing).
• Drafting contracts, including compiling comment lists, and addressing deviations (to be finalized by opportunity managers).
• Assist in the preparation, review, and administration of sales contracts and agreements.
• Organizing documents and sending the technical portion to the relevant team.
• Managing Cosumar's ARIBA system.
• Morning search for opportunities on the OCP portal.
• Assist the sales team with administrative tasks, including preparing sales reports, maintaining customer databases, and managing sales documentation.
• Coordinate and schedule sales meetings, presentations, and events.
• Creating opportunities on Yoda and granting access to responsible personnel (read/write).
• Prepare via Yoda (Yokogawa internal system) sales reports and performance metrics for SALES review.

• Handle office tasks such as ordering supplies, managing calendars, and coordinating travel arrangements.
• Payment of office bills (water, electricity, internet, cleaning, etc.).
• Managing the cash register file.
• Coordinating office invoices with the accountant and providing the invoice file to them.
• Preparation of invitation letters.
• Providing support to visitors.

• Graduate in business / commercial stream or similar.
• Experience: Minimum 3 to 5 years relevant experience working in a similar role, preferably in corporate manufacturing / trading / service sector with good communication skills in English, French and Arabic.
• Nationality: Moroccan national preferred.
• Gender: Female preferred.
• Location: Casablanca office - Morocco.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industries: Automation Machinery Manufacturing

Overview

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

To manage and coordinate all Business, Sales and Office activities, ensuring seamless communication and support for sales teams and clients. Committed to delivering exceptional service, streamlining processes, and fostering a collaborative environment to drive organizational success.

• Provide general administrative support to the sales department, including scheduling appointments, managing correspondence, and organizing files.
• Use CRM data to support sales strategies and improve customer engagement.
• Maintain and update CRM systems to ensure accurate and up-to-date customer information.
• Provide ongoing support and training to ensure that the sales team is equipped with the necessary tools and knowledge.
• Translating RFQs into English
• Drafting expression of interest letter and compiling the administrative file for each opportunity (document signing)
• Drafting contracts, including compiling comment lists, and addressing deviations (to be finalized by opportunity managers)
• Assist in the preparation, review, and administration of sales contracts and agreements.
• Organizing documents and sending the technical portion to the relevant team (
• Managing Cosumar's ARIBA system
• Morning search for opportunities on the OCP portal
• Assist the sales team with administrative tasks, including preparing sales reports, maintaining customer databases, and managing sales documentation.
• Coordinate and schedule sales meetings, presentations, and events
• Creating opportunities on Yoda and granting access to responsible personnel (read/write
• Prepare via Yoda ( Yokogawa internal system ) sales reports and performance metrics for SALES review.

• Handle office tasks such as ordering supplies, managing calendars, and coordinating travel arrangements.
• Payment of office bills (water, electricity, internet, cleaning, etc.)
• Managing the cash register file
• Coordinating office invoices with the accountant and providing the invoice file to them
• Preparation of invitation letters
• Providing support to visitors

• Graduate in business / commercial stream or similar
• Experience - Minimum 3 to 5 years relevant experience working in a similar role preferably in corporate ( manufacturing / trading / service) sector with good communication skills in English / French and Arabic.
• Nationality - Moroccan national preferred
• Gender - Female preferred
• Location - Casablanca office - Morocco

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!

Overview

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

• Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
• Understand and investigate the queries, requests or complaints
• Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
• Provide accurate, valid and complete information or solution by using the right sources of information
• Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
• Inform Team Leader when a recurrent problem appears, to prevent further cases
• Maintain and update customer information in the database
• Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
• Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
• Keep abreast of products and promotions to provide exceptional customer support
• Take ownership for attending the trainings as per the plan
• Take ownership for completing PMR process, employee engagement surveys in time
• Continuously share the knowledge and understanding of the telecom industry and business trends

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must
9. Bahraini nationals only

Overview

We are looking for enthusiastic success driven contact centre agents to join our team!

To answer all ila Bank customer queries by delivering exception levels of customer experience and satisfaction. Using all the tools and resources available, striving to resolve all customer enquiries on first call (FCR).

• Responsible for the ila Bank Customer Service Contact Centre (CSCC) delivery to the agreed levels of Customer Experience for all customers on any given shift.


• Answering communications from customers professionally and responding to customer inquiries and complaints.


• To ensure customers queries are answered with the aim of a first-time resolution.


• To ensure that other queries are responded to within our agreed response time and SLAs.


• To ensure the best Customer Service experience is given to all customers regardless of communication channel.


• To achieve KPI’s whilst maintaining excellent quality.


• To handle customers in both inbound and outbound across different platforms, including Social Media, Email, Live Chat and Telephone.


• You will work with your colleagues across Customer Service to identify and highlight trends in any customer queries and feed this to the management team.


• Researching required information using available resources to support resolving Customer requests.


• Handling and resolving customer complaints regarding product sales to customer service problems.


• Providing customers with the organisation’s service and product information.


• Processing forms, cases, and applications requested by the customers.


• Identifying, escalating priority issues and reporting to CSCC management.


• Following up complicated customer calls where required.


• Completing call notes and call reports as necessary and updating them in the CRM.


• Obtaining and evaluating all relevant data to handle complaints and inquiries.


• Recording details of comments, inquiries, complaints, and actions taken.


• Managing administration, communicating and coordinating with internal departments.


• Other duties as assigned.

• A minimum of 2 Years Contact Centre/Customer Services Advisor


• Proficiency in Microsoft Office and customer service software.


• Ideal: Banking background.


• Involvement in startup business (ideal not mandatory).

• BS in Banking/Finance or equivalent (Desired not mandatory).

What's your highest level of education completed?

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information about our products, services, and policies to assist customers with their needs.
• Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Keep detailed records of customer interactions and transactions using our CRM system.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment with a focus on employee well-being.
• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on company products or services.
• Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

• Ability to remain calm and composed under pressure while maintaining a positive attitude.
• Proficiency in using computers and familiarity with CRM software.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

• Supervise and manage a team of customer service representatives.
• Train, coach, and mentor team members to ensure high performance.
• Monitor customer interactions to ensure quality and adherence to standards.
• Handle escalated customer complaints and resolve complex issues.
• Develop and implement customer service policies and procedures.
• Analyze customer feedback and service metrics to identify areas for improvement.
• Collaborate with other departments to ensure a positive customer experience.
• Foster a positive and supportive team environment.
• Achieve departmental goals related to customer satisfaction and efficiency.
• Report on team performance and key customer service metrics.

• Previous experience in a customer service role, with demonstrated leadership potential.
• Proven experience in a supervisory or team lead role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Ability to motivate and manage a team effectively.
• Proficiency in CRM software and customer service tools.
• Ability to work under pressure and handle challenging situations.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.

Overview

Customer Service Representative (Bahrain) – Braxtone Group

• The Call Centre Agent is responsible for incoming and outgoing calls, with a focus on sales and customer service.
• Answer all calls promptly and maintain a cordial, positive tone on every call.
• Focus on the needs of the customer and address their queries and requests.
• Sell, up-sell and cross-sell different products and services to the customer.
• Ensure next steps and requirements are aligned and clarified with the customer before the end of the call.
• Data entry
• Filing and documentation management
• Updating information and ensuring accuracy of data records

• Minimum of high school certification (Diploma and some work experience preferred).
• Strong communication skills
• Good selling skills
• Positive energy and teamwork ethos
• Excellent written and oral communication skills
• Strong English language proficiency
• Good understanding of the services
• High level of computer literacy, particularly in Microsoft Office products

• Normal working hours: 40 hours a week
• Working timing is rotating shift
• Work may require occasional weekend and/or evening work

• Seniority level : Entry level
• Employment type : Contract
• Job function : Other
• Industries : IT Services and IT Consulting