216 Sales Services jobs in Bahrain

• Developing and implementing effective sales strategies to meet or exceed revenue targets for financial products and services.
• Leading, coaching, and motivating a team of sales representatives to achieve their individual and team goals.
• Identifying and pursuing new business opportunities through market research, networking, and direct outreach.
• Building and maintaining strong, long-term relationships with key clients, including institutional investors and high-net-worth individuals.
• Understanding client financial needs and providing tailored investment solutions and advice.
• Conducting client presentations, product demonstrations, and financial reviews.
• Collaborating with marketing and product development teams to ensure effective go-to-market strategies.
• Monitoring market trends, economic conditions, and competitor activities to identify potential risks and opportunities.
• Ensuring compliance with all relevant financial regulations and company policies.
• Managing the sales pipeline, forecasting sales accurately, and reporting on performance to senior management.
• Recruiting, training, and developing top sales talent.
• Fostering a culture of accountability, excellence, and customer focus within the sales team.

• Bachelor's degree in Finance, Economics, Business Administration, or a related field. A Master’s degree or relevant financial certifications (e.g., CFA, CFP) is highly preferred.
• Minimum of 8 years of experience in sales within the financial services industry, with at least 3 years in a sales management or leadership role.
• Proven track record of achieving and exceeding sales targets, both individually and as a manager.
• Deep understanding of investment products, capital markets, and wealth management strategies.
• Excellent leadership, communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in CRM software and financial planning tools.
• Ability to build and maintain strong client relationships based on trust and expertise.
• Must possess a strong network within the financial services industry.

• Develop and execute strategic sales plans to achieve targeted revenue growth and market penetration.
• Identify and prospect potential new clients through various channels, including networking, cold outreach, and industry events.
• Conduct thorough needs assessments with prospective clients to understand their business challenges and objectives.
• Present and demonstrate tailored solutions, effectively articulating the value proposition and ROI.
• Negotiate complex contracts and close deals to meet or exceed sales quotas.
• Build and maintain strong, lasting relationships with key stakeholders at client organizations.
• Collaborate with internal teams to ensure seamless delivery and client satisfaction post-sale.
• Analyze sales data, market trends, and competitor activities to refine sales strategies.
• Provide accurate and timely sales forecasts and pipeline management reports.
• Act as a trusted advisor to clients, offering solutions that drive their business success.
• Continuously enhance product knowledge and sales methodologies.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 7 years of experience in B2B sales, with a strong focus on selling services.
• Proven track record of exceeding sales targets in a competitive market.
• Exceptional consultative selling, negotiation, and closing skills.
• Excellent communication, presentation, and interpersonal abilities.
• Strong understanding of business operations and client needs within various industries.
• Proficiency in CRM software (e.g., Salesforce) and sales enablement tools.
• Ability to work independently and as part of a collaborative team.
• Strategic thinker with strong analytical and problem-solving capabilities.
• A proactive approach to identifying and capitalizing on sales opportunities.

Join to apply for the Customer Service Executive role at Batelco by Beyon

Join to apply for the Customer Service Executive role at Batelco by Beyon

Job Description

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

Job Description

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

Skills

• Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
• Understand and investigate the queries, requests or complaints
• Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
• Provide accurate, valid and complete information or solution by using the right sources of information
• Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
• Inform Team Leader when a recurrent problem appears, to prevent further cases
• Maintain and update customer information in the database
• Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
• Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
• Keep abreast of products and promotions to provide exceptional customer support
• Take ownership for attending the trainings as per the plan
• Take ownership for completing PMR process, employee engagement surveys in time
• Continuously share the knowledge and understanding of the telecom industry and business trends

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Telecommunications

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Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

• Attend to queries, requests, or complaints related to Mobile/Fixed/Inet/Directory Query/Telegram received through various contact center channels.
• Understand and investigate the queries, requests, or complaints.
• Liaise with relevant internal teams/departments to address customer queries or complaints or forward cases to other relevant teams/departments.
• Provide accurate, valid, and complete information or solutions by using the right sources of information.
• Make outbound campaign calls to customers, providing information about new products, offers, services, etc. Take appropriate actions to address customer requests, queries, or complaints on outbound calls.
• Inform the Team Leader when a recurrent problem appears to prevent further cases.
• Maintain and update customer information in the database.
• Follow the defined business process meticulously while attending to clients’ queries, requests, or complaints.
• Follow communication scripts and protocols, ensuring adherence to quality standards and guidelines.
• Keep abreast of products and promotions to provide exceptional customer support.
• Take ownership of attending training sessions as per the plan.
• Complete PMR processes and employee engagement surveys on time.
• Continuously share knowledge and understanding of the telecom industry and business trends.

Employment Type: Definite Period Contract (DPC)

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must
9. Bahraini nationals only

1. BRIEF DESCRIPTION OF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:

1. Answer all calls within 2 rings
2. Cordial and positive tone of voice in all calls
3. Focus on needs of the customer and provide for their queries and requests
4. Sell, up-sell and cross-sell different products and services to the customer
5. Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
6. Data entry
7. Filing and documentation management
8. Updating information and ensuring accuracy of data records

1. ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/EXPERIENCE/SKILLS)

1. Minimum of high school certification
2. Diploma and some form of work experience is preferred
3. Strong communication skills
4. Good selling skills
5. Positive energy and teamwork ethos
6. Excellent written and oral communication skills
7. Strong English language skills
8. Good understanding of the services
9. Be highly computer literate, particularly in Microsoft Office Products

2. TYPICAL WORKING CONDITIONS

Normal Working Hours: 40 hours a week

Working Timing: rotating shift.

Work may require occasional weekend and/or evening work.