255 Sales Techniques jobs in Bahrain

Overview

Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.

• Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
• Understand and investigate the queries, requests or complaints
• Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
• Provide accurate, valid and complete information or solution by using the right sources of information
• Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
• Inform Team Leader when a recurrent problem appears, to prevent further cases
• Maintain and update customer information in the database
• Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
• Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
• Keep abreast of products and promotions to provide exceptional customer support
• Take ownership for attending the trainings as per the plan
• Take ownership for completing PMR process, employee engagement surveys in time
• Continuously share the knowledge and understanding of the telecom industry and business trends

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information about our products, services, and policies to assist customers with their needs.
• Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Keep detailed records of customer interactions and transactions using our CRM system.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment with a focus on employee well-being.
• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on company products or services.
• Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

• Ability to remain calm and composed under pressure while maintaining a positive attitude.
• Proficiency in using computers and familiarity with CRM software.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must
9. Bahraini nationals only

· Good in computer skills

· Good English language

Good communication skills (oral & written)

Job Type: Full-time

Brief Descriptionof Job Function
The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call

Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

• DUTIES ACTUALLY PERFORMED BY THIS POSITION:
• Answer all calls within 2 rings
• Cordial and positive tone of voice in all calls
• Focus on needs of the customer and provide for their queries and requests
• Sell, up-sell and cross-sell different products and services to the customer
• Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
• Data entry
• Filing and documentation management
• Updating information and ensuring accuracy of data records
• ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
• Minimum of high school certification
• Diploma and some form of work experience is preferred
• Strong communication skills
• Good selling skills
• Positive energy and teamwork ethos
• Excellent written and oral communication skills.
• Strong English language
• Good understanding of the services
• Be highly computer literate, particularly in Microsoft Office Products.
• Targets

Key performance indicators and targets to be agreed.

• Commission or incentives

Commissions Or Incentives To Be Agreed. Important Notes

• Commission is only payable if all KPI targets are achieved.
• Typical Working Conditions

Normal Working Hours40 hours a week

Working Timing is rotating shift.

Work may require occasional weekend and/or evening work

About the Role

We are seeking a motivated and professional Customer Service Coordinator to join our team. This role is ideal for someone who enjoys interacting with customers, organizing schedules, and ensuring seamless coordination between our clients and our service teams.

Key Responsibilities

• Act as the primary point of contact for customers, handling inquiries and service requests.
• Manage and update our CRM system with accurate customer information.
• Schedule and coordinate service team activities, ensuring timely completion of tasks.
• Handle customer complaints or issues with a calm and solution-focused approach.
• Generate service reports and follow up on outstanding jobs.
• Support the team with administrative tasks as needed.

Requirements

• Preferably female candidates (due to customer interaction preferences).
• Previous experience in customer service, call center, or coordination roles (mandatory).
• Experience using CRM systems and scheduling tools.
• Strong communication and organizational skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Positive, professional attitude with a customer-first mindset.

What We Offer

• Competitive salary and benefits package.
• A supportive and collaborative work environment.
• Opportunities for growth and professional development.

How to Apply:

Interested candidates can apply through Indeed with their updated CV and highlighting relevant experience.

You can communicate with whatsapp:

Job Type: Full-time

Company Description

Parcel Delivery W.L.L is the fastest delivery company in Bahrain, specializing in business, restaurant, and individual deliveries. Businesses can track their orders and utilize an instant pickup service, enabling owners to send their orders within 15 minutes of requesting a driver. Parcel offers the best price guarantee along with speedy services.

Role Description

This is a full-time, on-site role located in Manama for a Customer Service Representative. The Customer Service Representative will provide support to customers, ensuring inquiries and issues are resolved promptly and effectively. Daily tasks include interacting with customers via phone, email, and in-person to address concerns, provide information about services, and maintain high customer satisfaction standards.

Qualifications

• Customer Service Representatives and Customer Support skills
• Skills in ensuring Customer Satisfaction and providing excellent Customer Service
• Experience in enhancing Customer Experience
• Strong verbal and written communication skills
• Ability to handle customer complaints and provide timely solutions
• Previous experience in a similar role is preferred
• High school diploma or equivalent required; Bachelor's degree is a plus