1 332 Security System jobs in Bahrain
technical support officer
BHD12000 - BHD36000 Y
Era Projects
Posted today
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Job Description
Job description:
We are seeking a knowledgeable and motivated IT Specialist to manage and support our company's technology infrastructure. The successful candidate will play a key role in maintaining systems, resolving IT issues, and supporting digital transformation across the organization.
Key Responsibilities:
- Install, configure, and maintain hardware and software systems (computers, networks, printers, etc.)
- Monitor system performance and troubleshoot issues
- Provide technical support to staff onsite and remotely
- Maintain network security and data protection protocols
- Perform regular backups and disaster recovery procedures
- Manage user accounts, permissions, and access controls
- Support implementation of new applications and upgrades
- Maintain IT documentation and asset inventory
- Coordinate with vendors for equipment or service support
Required Skills and Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field
- Proven experience as an IT Specialist, IT Support Technician, or similar role
- Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and networking fundamentals
- Experience with hardware troubleshooting and repair
- Familiarity with cybersecurity principles and best practices
- Excellent problem-solving, communication, and organizational skills
- Ability to work independently and in a team environment
- Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP) are a plus
Interested Candidates can share their CVS here :
Job Types: Full-time, Permanent
Pay: BD BD per month
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0
Technical Support Specialist
2294 Tubli, Central
BHD2500 Monthly
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Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their growing team. This hybrid role offers a blend of remote work and in-office collaboration, providing flexibility while maintaining strong team connections. You will be the first point of contact for users experiencing technical difficulties, providing prompt and effective solutions. Your responsibilities will include troubleshooting hardware, software, and network issues, guiding users through step-by-step solutions, and escalating complex problems to senior technical staff. You will maintain detailed records of support requests and resolutions in our ticketing system. A critical aspect of this role is to document common issues and their resolutions, contributing to our knowledge base. You will also assist with user onboarding and training, ensuring smooth integration of new employees with our IT systems. We are seeking individuals who are patient, empathetic, and possess excellent problem-solving abilities. Strong communication skills, both written and verbal, are essential for clearly explaining technical concepts to non-technical users. Familiarity with common operating systems (Windows, macOS), office productivity software, and basic networking principles is required. Experience with remote support tools and ticketing systems is a plus. You will have the opportunity to work on diverse technical challenges and develop your skills in a supportive environment. The **Budaiya, Northern, BH** region is the primary operational area for this position, with hybrid arrangements allowing for both home and office-based work. This role is ideal for someone looking to build a career in IT support and make a tangible difference to user experience.
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1
Technical Support Specialist
BH13 Busaiteen, Muharraq
BHD50000 Annually
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Our client is seeking a proficient Technical Support Specialist to join their growing Customer Service & Helpdesk team. This role is crucial in providing timely and effective technical assistance to customers, resolving issues, and ensuring a high level of customer satisfaction. This is a fully remote position, allowing for flexible working arrangements. Responsibilities include responding to customer inquiries via phone, email, and chat; troubleshooting hardware, software, and network issues; guiding users through step-by-step solutions; escalating complex problems to appropriate internal teams; documenting support interactions; and contributing to the knowledge base. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and exceptional communication and interpersonal abilities. Proficiency with operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Experience with CRM systems and ticketing software is highly desirable. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required, along with at least 2 years of experience in technical support or a helpdesk environment. We are looking for a patient, customer-focused individual who can clearly articulate technical solutions to non-technical users. This role offers a fantastic opportunity to develop your technical and customer service skills in a supportive, remote setting. The role's operational base is in **Busaiteen, Muharraq, BH**, but the position is fully remote.
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2
Technical Support Specialist
315 Arad
BHD40000 Annually
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Job Description
Our client is seeking a motivated and customer-focused Technical Support Specialist to join their busy Helpdesk team. This on-site role involves providing first-line technical assistance and support to end-users. You will be responsible for responding to queries and issues via phone, email, or in-person, diagnosing hardware and software problems, and troubleshooting technical issues effectively. This includes setting up new user accounts and equipment, installing and configuring hardware and software, and performing timely resolution of technical problems. Maintaining a high degree of customer service for all support queries and escalating unresolved issues to the next level of support when required is crucial. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and the ability to explain technical information clearly to non-technical users. You should be adept at managing multiple support tickets simultaneously and prioritizing tasks to ensure efficient resolution.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Respond to support requests via phone, email, and ticketing system in a timely manner.
- Diagnose and resolve technical hardware and software issues.
- Install, configure, and upgrade computer hardware, operating systems, and applications.
- Set up new user accounts and user workstations.
- Troubleshoot and repair common technical problems.
- Escalate complex issues to senior support staff or relevant departments.
- Document all support activities and resolutions in the ticketing system.
- Maintain IT equipment inventory and ensure proper functioning.
- Provide basic training to end-users on software and hardware usage.
- High School Diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is preferred.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of Windows operating systems and common desktop applications (e.g., Microsoft Office Suite).
- Familiarity with network concepts and troubleshooting.
- Excellent communication and customer service skills.
- Ability to diagnose and resolve technical problems efficiently.
- CompTIA A+, Network+, or similar certifications are a plus.
- Ability to work effectively under pressure and manage multiple priorities.
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3
Technical Support Lead
21212 Madinat Hamad
BHD55000 Annually
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Job Description
Our client, a fast-growing software company, is seeking a proactive and customer-focused Technical Support Lead to manage their support operations in **A'ali, Northern, BH**. This hybrid role offers a balanced approach to work, combining office-based team collaboration with remote flexibility. You will be responsible for leading a team of technical support specialists, ensuring timely and effective resolution of customer issues, and driving improvements in support processes and customer satisfaction. Key responsibilities include managing support ticket queues, troubleshooting complex technical problems, providing guidance and training to the support team, and escalating critical issues to development and engineering teams when necessary. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a proven ability to manage and motivate a team. You should have a deep understanding of IT systems, software applications, and common troubleshooting methodologies. Experience with CRM systems and helpdesk ticketing software is essential. This role requires outstanding communication and interpersonal skills to effectively interact with customers and internal stakeholders. If you are passionate about customer service, possess strong leadership capabilities, and thrive in a dynamic environment, we encourage you to apply. Join a supportive team dedicated to delivering exceptional technical assistance.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of technical support representatives, fostering a high-performance culture.
- Oversee the daily operations of the customer support department, ensuring efficient ticket management and resolution.
- Provide advanced technical support and troubleshooting for software and hardware issues.
- Develop and implement support policies, procedures, and best practices.
- Train and mentor support staff, providing ongoing performance feedback and development.
- Monitor key support metrics (e.g., response time, resolution rate, customer satisfaction) and identify areas for improvement.
- Act as a liaison between customers and other departments, such as development and product management.
- Manage customer escalations and ensure prompt and satisfactory resolution of critical issues.
- Contribute to the knowledge base by documenting solutions and creating support articles.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support, with at least 2 years in a leadership role.
- Proven experience in troubleshooting software and hardware issues across various platforms.
- Strong understanding of operating systems, networking, and common IT infrastructure.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage and motivate a team effectively.
- Customer-centric approach with a passion for delivering exceptional service.
- Experience in a hybrid work environment is a plus.
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4
Technical Support Specialist
735 Hamad Town, Northern
BHD45000 Annually
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Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to provide exceptional assistance to their user base. This role is primarily office-based, fostering direct collaboration and efficient problem-solving within our team located in Hamad Town, Northern, BH . You will be the first point of contact for users experiencing technical difficulties, responsible for diagnosing and resolving hardware, software, and network issues promptly and effectively. The ideal candidate is patient, customer-focused, and possesses strong troubleshooting skills.
Responsibilities:
Responsibilities:
- Provide first-level technical support to users via phone, email, and in-person interactions.
- Diagnose and resolve hardware, software, and network issues efficiently and accurately.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex issues to senior IT staff when necessary, providing detailed information.
- Assist users with account management, password resets, and software usage.
- Conduct regular system maintenance and updates to ensure optimal performance and security.
- Create and maintain user guides and IT documentation for common issues and procedures.
- Train users on new software or hardware as required.
- Monitor system performance and identify potential issues proactively.
- Ensure compliance with IT policies and procedures.
- Contribute to a positive and supportive IT environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Proven experience in technical support or IT helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common business software applications (e.g., Microsoft Office Suite, G Suite).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and problem-solving skills.
- Outstanding customer service and communication skills, with the ability to explain technical concepts clearly.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow) is preferred.
- CompTIA A+ or similar certification is a plus.
- Ability to work collaboratively within an office environment.
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5
Technical Support Engineer
710 Tubli
BHD45000 Annually
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Job Description
Our client is seeking a skilled and customer-focused Technical Support Engineer to join their team. This role will provide essential technical assistance to end-users, diagnosing and resolving hardware, software, and network issues. You will be responsible for managing support tickets, documenting solutions, and escalating complex problems to senior engineers when necessary. The ideal candidate will possess excellent troubleshooting skills, a strong understanding of IT systems, and a commitment to providing exceptional customer service. You will communicate technical information clearly and concisely to users with varying levels of technical expertise, both verbally and in writing. This position requires a proactive approach to identifying recurring issues and contributing to knowledge base articles to improve support efficiency. A passion for technology and problem-solving is crucial, as is the ability to work effectively in a team environment while also managing individual tasks. This role offers a blend of remote work and in-office collaboration, providing flexibility while maintaining team cohesion and access to on-site resources. You will be involved in supporting a diverse range of software applications and hardware configurations, ensuring minimal disruption to user productivity. The ability to adapt to new technologies and troubleshoot effectively under pressure is highly valued. This is an excellent opportunity to develop your technical skills and career within a supportive and growing organization.
Responsibilities:
Qualifications:
Responsibilities:
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Respond to user inquiries and resolve issues via phone, email, and chat.
- Diagnose and resolve technical problems for end-users.
- Document all support requests, actions taken, and resolutions in a ticketing system.
- Escalate unresolved issues to appropriate senior support staff or technical teams.
- Install, configure, and maintain computer hardware and software.
- Assist with the setup and configuration of new user accounts and equipment.
- Contribute to the development of a comprehensive knowledge base.
- Provide end-user training on software and hardware usage when required.
- Ensure user satisfaction by providing timely and effective support.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 3 years of experience in technical support or helpdesk roles.
- Strong knowledge of operating systems (Windows, macOS), hardware, and common software applications.
- Experience with network troubleshooting and common network protocols.
- Excellent customer service and communication skills.
- Ability to explain technical concepts to non-technical users.
- Experience with IT ticketing systems.
- Problem-solving and analytical skills.
- Ability to work independently and as part of a team.
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6
Technical Support Lead
902 Saar, Northern
BHD65000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a dedicated and experienced Technical Support Lead to manage their customer service and helpdesk operations. This role is based in our office in Saar, Northern, BH and requires an on-site presence to ensure seamless team collaboration and direct customer interaction. As the Technical Support Lead, you will be responsible for guiding a team of support specialists, resolving complex technical issues, and enhancing overall customer satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and mentor a team of technical support representatives, fostering a high-performance culture.
- Oversee the daily operations of the helpdesk, ensuring efficient ticket management and resolution.
- Provide advanced technical troubleshooting and support for a range of software and hardware issues.
- Develop and implement support strategies to improve response times and first-contact resolution rates.
- Create and maintain comprehensive knowledge base articles and support documentation.
- Monitor customer feedback and identify areas for service improvement.
- Escalate critical issues to appropriate departments and follow up on resolution.
- Train new support staff on products, procedures, and customer service best practices.
- Analyze support metrics and provide regular reports to management.
- Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction scores.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Strong knowledge of operating systems (Windows, macOS), networking fundamentals, and common software applications.
- Proven ability to troubleshoot complex technical problems effectively.
- Excellent communication, interpersonal, and leadership skills.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Customer-focused mindset with a passion for problem-solving.
- Ability to work collaboratively in a team-oriented environment.
- Demonstrated ability to manage priorities and deadlines effectively in a busy office setting.
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7
Technical Support Engineer
107 Hamad Town, Northern
BHD55000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a dedicated and skilled Technical Support Engineer to provide exceptional assistance to their customers. This role is based in Hamad Town, Northern, BH and requires on-site presence to effectively manage technical issues and collaborate with support teams.
As a Technical Support Engineer, you will be responsible for diagnosing and resolving complex technical issues reported by users. This involves troubleshooting hardware, software, and network problems, providing clear and concise solutions, and documenting all support interactions. You will be expected to manage support tickets, prioritize issues based on urgency and impact, and escalate problems that cannot be resolved at the first level to appropriate engineering teams. Your goal is to ensure a high level of customer satisfaction by providing timely and effective technical support.
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are highly desirable. A minimum of 3 years of experience in a technical support or helpdesk role is required. Strong knowledge of operating systems (Windows, macOS), network protocols, hardware components, and common software applications is essential. Excellent communication, interpersonal, and problem-solving skills are crucial for effectively interacting with customers and resolving technical challenges. The ability to explain technical concepts to non-technical users is a key requirement.
Key responsibilities include maintaining and updating technical documentation, creating user guides and FAQs, and contributing to the knowledge base. You will also be involved in testing new software and hardware releases to identify potential issues before deployment. The ability to work under pressure, manage multiple tasks simultaneously, and maintain a positive and professional attitude is vital. This is an excellent opportunity for a motivated individual to grow their technical expertise and contribute to a customer-centric support environment.
As a Technical Support Engineer, you will be responsible for diagnosing and resolving complex technical issues reported by users. This involves troubleshooting hardware, software, and network problems, providing clear and concise solutions, and documenting all support interactions. You will be expected to manage support tickets, prioritize issues based on urgency and impact, and escalate problems that cannot be resolved at the first level to appropriate engineering teams. Your goal is to ensure a high level of customer satisfaction by providing timely and effective technical support.
The ideal candidate will possess an Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are highly desirable. A minimum of 3 years of experience in a technical support or helpdesk role is required. Strong knowledge of operating systems (Windows, macOS), network protocols, hardware components, and common software applications is essential. Excellent communication, interpersonal, and problem-solving skills are crucial for effectively interacting with customers and resolving technical challenges. The ability to explain technical concepts to non-technical users is a key requirement.
Key responsibilities include maintaining and updating technical documentation, creating user guides and FAQs, and contributing to the knowledge base. You will also be involved in testing new software and hardware releases to identify potential issues before deployment. The ability to work under pressure, manage multiple tasks simultaneously, and maintain a positive and professional attitude is vital. This is an excellent opportunity for a motivated individual to grow their technical expertise and contribute to a customer-centric support environment.
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8
Technical Support Engineer
BH26 3BN Arad
BHD50000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer to join their dedicated team, serving clients in **Hidd, Muharraq, BH**. This role involves providing advanced technical assistance and solutions to customers encountering issues with our client's software and hardware products. You will be a key point of contact, diagnosing complex technical problems, troubleshooting effectively, and guiding customers through resolutions. This position requires a deep understanding of our client's product suite, along with strong analytical and problem-solving capabilities. Responsibilities include managing support tickets, documenting technical issues and solutions, and contributing to the knowledge base. You will also collaborate with engineering and product development teams to report bugs and suggest product enhancements. Excellent communication skills are essential for explaining technical concepts clearly to both technical and non-technical users. The ability to remain calm and professional under pressure is crucial. This role offers a hybrid work arrangement, blending remote flexibility with essential in-office collaboration and team interaction. A proactive approach to identifying potential issues and developing preventative solutions is highly valued. We are looking for an individual who is passionate about technology and dedicated to ensuring customer satisfaction. Opportunities for professional growth and specialization within the technical support domain are available. Join a dynamic team committed to excellence in customer service.
Responsibilities:
Responsibilities:
- Provide advanced technical support for software and hardware products.
- Diagnose and troubleshoot complex technical issues reported by customers.
- Guide customers through step-by-step solutions via phone, email, or chat.
- Manage and prioritize support tickets using a ticketing system.
- Document technical problems, solutions, and workarounds.
- Contribute to the development and maintenance of the company's knowledge base.
- Collaborate with engineering teams to report bugs and suggest product improvements.
- Escalate unresolved issues to appropriate internal teams.
- Ensure timely and effective resolution of customer inquiries.
- Maintain a high level of customer satisfaction.
- Proven experience as a Technical Support Engineer or similar role.
- In-depth knowledge of operating systems, networking, and common software applications.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to explain technical concepts to non-technical users.
- Proficiency in troubleshooting hardware and software issues.
- Experience in a hybrid work environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
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