Senior Customer Support Specialist - Technical Expertise

771 Hamad Town, Northern BHD65000 Annually WhatJobs

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full-time
Our client is seeking a highly motivated and technically proficient Senior Customer Support Specialist to join their growing customer service team. This role requires a deep understanding of the company's products and services, coupled with exceptional communication and problem-solving skills. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing effective solutions to ensure customer satisfaction. This position involves interacting with customers via phone, email, and live chat, diagnosing problems, and guiding users through resolution steps. The ideal candidate will have a strong aptitude for technology, the ability to explain technical concepts clearly and concisely, and a passion for delivering outstanding customer experiences. You will also contribute to improving customer support resources, such as knowledge base articles and FAQs, and escalate complex issues to relevant departments when necessary. This role offers a fantastic opportunity to develop your skills and grow within a customer-centric organization.

Key Responsibilities:
  • Provide advanced technical support and customer service to clients through various channels (phone, email, chat).
  • Troubleshoot and resolve complex customer issues related to product functionality and performance.
  • Guide customers through setup, installation, and usage of products and services.
  • Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
  • Identify recurring customer issues and contribute to the development of solutions and preventative measures.
  • Create and update knowledge base articles, FAQs, and support documentation.
  • Escalate unresolved issues to appropriate departments (e.g., engineering, product development) with detailed problem descriptions.
  • Proactively communicate with customers regarding issue status and resolution progress.
  • Gather customer feedback and provide insights to improve products and services.
  • Train and mentor junior customer support representatives.
  • Stay up-to-date with product updates and industry best practices.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 4 years of experience in customer support, technical support, or a similar customer-facing role.
  • Proven ability to troubleshoot technical problems and provide effective solutions.
  • Excellent communication, listening, and interpersonal skills.
  • Strong understanding of common software applications and operating systems.
  • Familiarity with CRM systems and ticketing platforms.
  • Ability to explain complex technical concepts to non-technical users.
  • Strong problem-solving and analytical skills.
  • Customer-focused mindset with a commitment to customer satisfaction.
  • Ability to work independently and as part of a team in a fast-paced environment.
This position is located in Hamad Town, Northern, BH .
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SCADA Engineer

Manama, Capital Serco

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The main purpose of the position is to handle the installation, modifications, and maintenance of the SCADA System and PLC. The candidate will be responsible for the overall project by leading the contract team and reporting directly to the Ministry Engineer. They will oversee the control and performance of the project.

Responsibilities include liaising with the Ministry Engineer for the proper operation of the SCADA system, preparing and executing routine preventive maintenance, and working closely with application and system administration teams to coordinate activities, resolve issues, and perform application tuning.

Key Responsibilities:
  • Service, repair, and maintain SCADA and PLC systems, along with associated field instruments and low voltage switchgear at client sites.
  • Perform programming and troubleshooting on PLCs and SCADA monitors; supervise electrical engineers and technicians.
  • Participate in system maintenance, diagnosis of failures, and on-the-spot problem solving.
  • Support the Project Manager in generating revenue from maintenance and value-added services.
  • Maintain systems under annual maintenance contracts through planned preventive and corrective activities.
  • Coordinate daily with client representatives and log maintenance activities.
  • Respond to emergency call-outs and repairs.
  • Support 24x7 shift schedules for critical system maintenance.
Knowledge & Skills:
  • Technical competence in SCADA programming, PLC interfacing, troubleshooting, and system modifications (Schneider, ABB, Siemens).
  • Experience in water and wastewater treatment plants is advantageous.
  • Degree in Electronics, Computer Science, Electrical Engineering, or equivalent.
  • Strong site and customer management skills.
  • Ability to manage a team and monitor maintenance schedules.
  • Effective communication skills.
Experience:
  • 4-8 years of hands-on experience with SCADA/PLC systems in engineering or maintenance roles.
  • Preference for experience with National Instruments LabVIEW or Lookout SCADA; NI certification is a plus.

About The Company:

Serco improves the quality and efficiency of essential services worldwide, working with governments and industry-leading organizations across various sectors, including health, education, transport, science, and defense. With nearly 50 years of experience, we focus on helping our customers achieve their goals through innovation, collaboration, and flexibility.

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Test Engineer

Manama, Capital RESO

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Position: Powercard Testing.

Experience: 5+ Years

Skillset: Cards Testing, Powercard Testing.

Work Location: Bahrain

Notice Period: Immediate Joiners

Job Description:

  1. Experience in Banking domain from QA perspective.
  2. Should have worked on credit card (Powercard) functionalities.
  3. Understanding of key modules like acquiring, issuing, transaction processing, cards EOD process, settlement, and reconciliation.
  4. Experience with Visa/Mastercard certification testing.
  5. Worked on credit card dependent channels and interfaces.
  6. Understanding of STLC, SIT, and UAT testing execution.
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Electrical Engineer

Manama, Capital Abroad Work

Posted 2 days ago

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Electrical Engineer vacancy in Manama Bahrain

Electrical Engineer - Manama, Bahrain


We are searching for a highly skilled and experienced Electrical Engineer to join our team in Manama, Bahrain. As an Electrical Engineer, you will be responsible for designing, developing, and testing electrical systems and equipment. You will also be responsible for ensuring that all electrical systems comply with safety regulations and industry standards.

Key Responsibilities:
- Designing and developing electrical systems and equipment
- Conducting research to identify new technologies and techniques to improve efficiency
- Collaborating with other engineers and team members to ensure projects are completed on time and within budget
- Testing electrical systems for functionality, safety, and reliability
- Troubleshooting issues with existing systems and providing solutions
- Ensuring all electrical systems meet safety regulations and industry standards

Requirements:
- Bachelor's degree in Electrical Engineering or related field
- Minimum of 5 years of experience in a similar role
- In-depth knowledge of electrical engineering principles, practices, codes, and standards
- Experience in designing electrical systems for commercial or industrial buildings is preferred
- Excellent problem-solving skills with the ability to think creatively
- Strong communication skills and ability to work collaboratively with a team

Salary: 1100$ per month with accommodation provided. This is a full-time position located in Manama, Bahrain. We welcome applicants of any nationality who meet the requirements. If you are a skilled Electrical Engineer looking for a challenging opportunity in a dynamic environment, we would love to hear from you. Apply now!

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BI ENGINEER

Manama, Capital RESO

Posted 2 days ago

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Job Description

Full Time

Job Brief

Academic Qualification (Formal Education): Bachelor's Degree
Education Major: Computer Science
Qualification Major: BE Computer Science and Engineering

Professional Training Required
Microsoft Power BI, any other Reporting Tools like Tableau, Microstrategy

Professional Certifications Required
Microsoft Certified: Azure Data Engineer Associate OR Microsoft Certified: Azure Database Administrator Associate OR equivalent

Experience with Microsoft Business Intelligence Stack having Power BI, SSRS, T-SQL (minimum of 3+ years required)
Experience in Developing Power BI reports, dashboards, and KPI scorecards using Power BI (minimum of 3+ years required)
Experience in connecting to data sources, writing queries, importing data, and transforming data for Business Intelligence (minimum of 3+ years required)
Profound understanding of Banking and Financial products, related data, and regulatory reporting requirements (3+ years)

Job Responsibilities

  • Developing Power BI reports, dashboards, and KPI scorecards using Power BI or similar tools like SAP/SAS VIYA.
  • Understand business objectives, define performance metrics, and drive data-driven strategies to achieve them.
  • Assess the end-to-end process and identify opportunities for enhancement; develop dashboards and report insights.
  • Responsible for design methodology, modeling, and project documentation.
  • Coordination and liaising between stakeholders and teams to resolve business requirements, data dependencies, and delivery of BI-reports.
  • Communicating and collaborating with other departments.

Competencies
  • Solving Complex Problems
  • Learning Quickly
  • Working with Financial Information
  • Communicating Effectively
  • Planning & Organising
  • Driving for Results
  • Understanding Existing & Emerging Technologies
  • Risk Control

Skills
  • Data Access and Reporting
  • Data Mining
  • IT Data Analysis
  • Programming
  • Metrics
  • ETL/ETT/ETM Tools and Process
  • Data Modeling
  • Business Analysis
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DevOps Engineer

Manama, Capital RESO

Posted 2 days ago

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Job Description

VAM Systems is currently looking for DevOps Operations Specialist for our Bahrain operations with the following skillsets & terms and conditions:

Qualifications

  • Bachelor s degree in computer science, Engineering, or related field
  • AWS Certified Solutions Architect or DevOps Engineer (preferred)
  • Azure DevOps Engineer Expert or Solutions Architect
  • Google Cloud Professional DevOps Engineer
  • Kubernetes certifications (CKA, CKAD) preferred

Experience

  • 5+ years of DevOps/Cloud Engineering experience
  • 3+ years of hands-on experience with multi-cloud environments
  • 3+ years experience with containerization and orchestration
  • 2+ years experience with Infrastructure as Code
  • Experience with microservices architecture
  • Experience in Agile/Scrum development methodologies
  • Experience with enterprise-scale deployments
  • Working in 24x7 IT operations especially in Banking Doma

Scope of the Job

  • Design, implement, and maintain scalable cloud infrastructure across multiple cloud platforms (AWS, Azure, GCP, OCI)
  • Automate deployment pipelines to streamline software delivery processes
  • Ensure system reliability, performance, and security across all cloud environments
  • Bridge the gap between development and operations teams to enable seamless collaboration
  • Enable continuous integration and delivery practices throughout the organization
  • Implement infrastructure as code methodologies for consistent and repeatable deployments
  • Manage containerization strategies and orchestration platforms
  • Establish monitoring, logging, and alerting frameworks for proactive system management
  • Drive cost optimization initiatives across multi-cloud infrastructure
  • Ensure compliance with security best practices and industry standards
  • Work on shifts and on calls outside of office hours

Areas of Knowledge / Experience

Infrastructure Management:

  • Design and implement scalable, secure, and cost-effective multi-cloud infrastructure solutions
  • Manage and optimize cloud resources across AWS, Azure, Google Cloud Platform and Oracle Cloud Infrastructure
  • Implement Infrastructure as Code (IaC) using tools like Terraform, CloudFormation and Pulumi.
  • Ensure high availability, disaster recovery, and business continuity planning
  • Build and maintain automated CI/CD pipelines using tools like Jenkins, Github Actions, GitLab CI, Azure DevOps, or AWS CodePipeline
  • Implement DevSecOps automated testing, security scanning, and deployment processes
  • Manage version control systems and branching strategies
  • Ensure zero-downtime deployments and rollback capabilities

Monitoring and Performance:

  • Implement comprehensive monitoring, logging, and alerting solutions
  • Perform capacity planning and performance optimization
  • Conduct root cause analysis and incident response
  • Maintain system documentation and runbooks

Security and Compliance:

  • Implement security best practices across all cloud environments
  • Manage identity and access management (IAM) policies
  • Ensure compliance with industry standards and regulations
  • Conduct security assessments and vulnerability management
  • Collaboration and Support:
  • Work closely with development teams to optimize application deployment
  • Provide technical guidance and mentorship to junior team members
  • Participating in on-call rotation and incident management

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

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Automation Engineer

Askar, Southern Fives

Posted 3 days ago

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Fives Askar, Southern Governorate, Bahrain

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Fives Askar, Southern Governorate, Bahrain

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Position Summary

Fives Services Gulf is actively seeking an Automation Engineer to join its teams in Bahrain.

At Fives, we are all driven by a common calling, to prove that industry can do it! We worktogether daily to make industry an answer to all of the major technological,environmental, social and economic challenges of our time.

How do we do that? For over 200 years, we’ve invented and designed solutions andtechnologies that substantially and sustainably improve everyone’s daily life.

Fives Services Gulf is the Fives service Centre for the Middle East. With a team of 150 people based in Bahrain, Dubai and Saudi Arabia, Fives Services Gulf provides local customer service, project execution support and local parts sourcing, in addition to carrying out refit and modernization projects, audits and technical assistance on customer sites. A team is also dedicated to the maintenance of equipment in operation at our customers' plants.

We are committed, fulfilled and give meaning to our mission, which is to work together to develop new solutions for the industry of tomorrow: an industry that respects the environment and helps to make the world a better place.



Job Content

It is with you, that industry can do it!

We are currently seeking an Automation Engineer, who has the same desire to prove thatindustry can do it!

KEY ACCOUNTABILITIES & RESPONSIBILITIES:

  • Develop and program automation systems using PLCs, HMIs, and new industrial technologies
  • Conduct feasibility studies and recommend solutions for equipment reliability improvement
  • Perform system integration, including sensors, actuators, and controllers
  • Troubleshoot and maintain robotic and automated systems
  • Optimize system performance by analyzing data and making adjustments.
  • Collaborate with other engineers, technicians, production staff, and stakeholders to ensure project success
  • Provide technical support and training to operators and maintenance personnel
  • Ensure compliance with safety standards and regulations
  • Analyze electrical automation issues, propose solutions and where necessary implement modifications in liaison with back offices to comply with change requests / specification amendments
  • Provide technical expertise and advise on all electrical automation activities and requirements for efficient delivery of maintenance activities
  • Conduct technical investigations and detailed fault finding for recurring and/or serious problems related to electrical automation activities
  • Ensure electrical automation records are maintained and kept fully up to date as per Company policies and procedures
  • Ability to design and implement robotic automation systems for assembly and commissioning environments
  • Program and integrate industrial robots and develop control algorithms for robotic task execution
  • Ensure compliance with all relevant (internal and external) regulations including HSEQ requirements using Company policies and procedures as appropriate


MINIMUM QUALIFICATIONS & EXPERIENCE :

  • Bachelor’s degree in electrical and Automation Engineering or a relevant field
  • Minimum of five (5) years of relevant experience
  • Excellent problem-solving and analytical skills


Why come to Fives?

By becoming part of Fives, you will be joining an international group that will provide youaccess to numerous opportunities for growth and mobility, in a wide number of fields.

We will give you room to learn, grow and develop, both professionally and personally,thanks to our onboarding, learning & development and the support programs.

Industry can do it with you!

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Engineering and Information Technology
  • Industries Industrial Machinery Manufacturing

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Microservices Engineer

Manama, Capital Canonical

Posted 3 days ago

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15 hours ago Be among the first 25 applicants

Join to apply for the Microservices Engineer role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

This is a general selection track for teams that focus on back-end REST API microservices engineering in Go and Python. It covers all levels of seniority. Apply here if you are already an outstanding engineer with crisp and well-articulated views on APIs, microservice design, engineering processes and DevOps.

Our services need to scale to handle millions of Ubuntu clients, and collaboration across thousands of community members. They are also central to the health of critical infrastructure across the globe. As Ubuntu has been embraced by mainstream enterprise computing through the adoption of cloud and developer-centric tech strategy, the quality of these services has become more important to customers and users.

While Ubuntu has been enormously successful and in many senses leads the industry, we think we can substantially improve our practices, quality and performance in the web services domain. We are growing our teams, and in doing so we aim to level up our insights on scalability, performance, resilience and DevOps practices.

Key areas of interest for us are:

  • API design, documentation, and governance
  • Database performance design considerations and skills
  • Multi-region service delivery for resilience and performance
  • Fuzzing and other proactive security analysis techniques
  • Tracing and profiling for distributed systems insights
  • Next-generation DevOps practices

Location : we have microservices teams with open roles in every time zone.

What your day will look like

  • Write high-quality, well-designed, and robust software that works at scale
  • Design APIs and software architecture for collegial review
  • Write tests that validate software behaviour
  • Build and maintain reliable, fault-tolerant applications and services
  • Collaborate proactively with a globally distributed team
  • Display technical leadership internally and within our external communities
  • Debug issues and produce high-quality solutions to resolve them
  • Contribute to technical documentation to make it the best of its kind
  • Discuss, contribute to, and collaborate across teams at Canonical
  • Work from home with global travel twice annually for company events

What we are looking for in you

  • An exceptional academic track record from both high school and university
  • Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
  • Drive and a track record of going above-and-beyond expectations
  • Proficiency in Python and / or Go
  • History of writing modern, maintainable software
  • Experience with relational and non-relational database systems
  • Continuous integration and continuous delivery experience
  • Experience with systems programming or scalable web services
  • Professional written and spoken English
  • Experience with Linux (Debian or Ubuntu preferred)
  • Excellent interpersonal skills, curiosity, flexibility, and accountability
  • Passion, thoughtfulness, and self-motivation
  • Excellent communication and presentation skills
  • Result-oriented, with a personal drive to meet commitments
  • Ability to travel twice a year, for company events up to two weeks each

Additional Skills That You Might Also Bring

  • Experience with container tech such as LXD, Docker, and Kubernetes
  • Understanding of build systems and toolchains
  • Experience with cross-compilation
  • Experience with hyperscale public clouds and / or private clouds
  • Experience with designing, building, and running distributed systems
  • Performance engineering and security experience

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues
  • Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Engineering and Information Technology
  • Industries Software Development

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Cybersecurity Engineer

Manama, Capital Virtuthinko W. L

Posted 3 days ago

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Job Description

Penetration Testing & Vulnerability Management

• Conduct red teaming, penetration testing, and ethical hacking to identify security weaknesses.
• Use tools like Metasploit, Burp Suite, Nessus, and Kali Linux for security assessments.
• Perform code reviews, application security testing, and exploit development.

Security Operations & Incident Response:

• Monitor, analyze, and respond to security events using SIEM tools (Splunk, QRadar, etc.).
• Investigate security incidents and conduct forensic analysis.
• Implement and improve intrusion detection and prevention systems (IDS/IPS).
• Work with SOC teams to enhance threat detection capabilities.

• Secure AWS environments, ensuring adherence to best security practices (IAM, VPC, Security Groups, etc.)
• Conduct cloud security assessments and compliance reviews (CIS, NIST, ISO 27001).
• Identify and mitigate network vulnerabilities, firewall misconfigurations, and security gaps.

Security Compliance & Governance:

• Ensure compliance with ISO 27001, NIST, GDPR, and other regulatory standards.
• Assist in risk assessments, audits, and security awareness training.
• Develop and enforce security policies and procedures.

Required Skills & Qualifications:

• Bachelor’s or master’s degree in Cybersecurity, Computer Science, or a related field.
• 2+ years of experience in cybersecurity roles (SOC, pentesting, cloud security, etc.) or Fresh high GPA (1st or 2nd honor) (2 months internship must be passed).
• Expertise in SIEM solutions (Splunk, QRadar, or similar).
• Strong understanding of AWS security, IAM, VPC, and cloud security best practices.
• Hands-on experience with penetration testing, ethical hacking, and exploit development.
• Proficiency in scripting (Python, Bash, PowerShell) for automation and threat analysis.
• Strong knowledge of network protocols, firewalls, and security architectures.

Preferred Certifications: Apply for this Job

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BI ENGINEER

Manama, Capital Minds United

Posted 5 days ago

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Join to apply for the BI ENGINEER role at Minds United .

Job Brief

  • Academic Qualification (Formal Education): Bachelor's Degree in Computer Science or BE in Computer Science and Engineering.
  • Full-Time employment.
  • Professional Training Required: Microsoft Power BI, Data Analyst tools, Reporting Tools like Tableau, MicroStrategy.
  • Professional Certifications Required: Microsoft Certified: Azure Data Engineer Associate, Azure Database Administrator Associate, or equivalent.
  • Experience: Minimum of 3+ years with Microsoft BI Stack (Power BI, SSRS, T-SQL), developing reports, dashboards, KPI scorecards, and data transformation.
  • Understanding of Banking and Financial products, data, and regulatory reporting (3+ years).

Job Responsibilities

  • Develop Power BI reports, dashboards, and KPI scorecards using Power BI or similar tools like SAP/SAS VIYA.
  • Understand business objectives, define performance metrics, and drive data-driven strategies.
  • Assess processes and develop dashboards and report insights.
  • Design methodology, data modeling, and project documentation.
  • Coordinate between stakeholders and teams for BI report requirements and data dependencies.
  • Communicate and collaborate with other departments.

Competencies

  • Solve complex problems, learn quickly, work with financial data, communicate effectively, plan and organize, drive results, understand emerging technologies, risk control.

Skills

  • Data Access and Reporting, Data Mining, IT Data Analysis, Programming, Metrics, ETL/ETT/ETM tools, Data Modeling, Business Analysis.

Additional Information

  • Seniority Level: Mid-Senior level.
  • Employment Type: Full-time.
  • Job Function: Business Development and Sales.
  • Industries: Outsourcing and Offshoring Consulting.
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  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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