1 539 Senior Sales Associate jobs in Bahrain

JOB PURPOSE

The Sales Associate is responsible for providing customer service on the shop floor, addressing customer needs promptly to ensure high satisfaction levels and achieve optimal sales outcomes.

RESPONSIBILITIES

• Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards.
• Provide exceptional customer service by engaging in up-selling, cross-selling, suggesting alternatives, and promptly following up on customers' requests.
• Ensure a smooth and efficient receiving process for items/shipments, maintaining accurate stock keeping to prevent security risks and thefts. Conduct physical and electronic inventory as needed, promptly report broken alarms, incidents, and suspicious activities.
• Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brand's image and coordination standards.
• Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers.
• Specific for Fashion: Take precise measurements for necessary alterations, assign prices based on the established price list (when applicable), and coordinate the required alterations promptly and accurately.
• Specific for Multimedia & Lifestyle: Promote additional products and services to customers to meet hourly and daily sales goals through effective up-selling and cross-selling techniques.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Notify department or universe managers about unavailable and underperforming products.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Organize product displays in relevant sections based on sales trends, release dates, and recommendations from department or universe managers.

LANGUAGE & TECHNICAL SKILLS

• Fluency in English.

Technical Skills

• Proficiency in MS Office.

Specific Expertise

• Sports Goods Retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible.
• Multimedia & Lifestyle Retail: Expertise in technology, music, books, and lifestyle products, encompassing current trends and market insights.

EDUCATION

High school degree.

EXPERIENCE

Zero to one years of experience in a similar role.

BEHAVIORAL COMPETENCIES

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.
• Ensures Accountability: Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.

Job Description - Sales Associate (SAL008894)

Sales Associate (Job Number: SAL008894 )

Description

ABOUT THE COMPANY

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Sales Associate is responsible for providing customer service on the shop floor, addressing customer needs promptly to ensure high satisfaction levels and achieve optimal sales outcomes.

RESPONSIBILITIES

• Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards.
• Provide exceptional customer service by engaging in up-selling, cross-selling, suggesting alternatives, and promptly following up on customers' requests.
• Ensure a smooth and efficient receiving process for items/shipments, maintaining accurate stock keeping to prevent security risks and thefts. Conduct physical and electronic inventory as needed, promptly report broken alarms, incidents, and suspicious activities.
• Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brand's image and coordination standards.
• Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers.
• Specific for Fashion: Take precise measurements for necessary alterations, assigns prices based on the established price list (when applicable), and coordinate the required alterations promptly and accurately.
• Specific for Multimedia & Lifestyle: Promote additional products and services to customers to meet hourly and daily sales goals through effective up-selling and cross-selling techniques.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Notify department or universe managers about unavailable and underperforming products.
• Specific for Multimedia & Lifestyle, Sports, and Leisure: Organize product displays in relevant sections based on sales trends, release dates, and recommendations from department or universe managers.

LANGUAGE & TECHNICAL SKILLS

• Fluency in English.

Technical Skills

• Proficiency in MS Office.

Specific Expertise

• Sports Goods Retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible.
• Multimedia & Lifestyle Retail: Expertise in technology, music, books, and lifestyle products, encompassing current trends and market insights.

EDUCATION

High school degree.

EXPERIENCE

Zero to one years of experience in a similar role.

BEHAVIORAL COMPETENCIES

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, finds out which situations call for flexibility and responds accordingly; seeks and listens to others' input and feedback on how to adapt approach to changing situations.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

Position Objective:

The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.

Key Responsibility:

Customer Service:

• Greet customers and assist them in selecting products that meet their needs.
• Convert window shoppers into buyers through proactive engagement.
• Promote the company's loyalty program to encourage repeat sales.
• Deliver top-tier customer service by following the company’s GUEST model (Greet, Understand, Explain, Sell, Thank).
• Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
• Educate customers on product features, benefits, materials, and care instructions.

Grooming / Attitude / Knowledge:

• Always present a well-groomed and professional appearance.
• Be flexible and available to work extended hours during peak sales periods.
• Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.

Merchandising:

• Ensure products are displayed in an attractive manner according to store layout standards.
• Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
• Record and maintain accurate inventory records for incoming and outgoing stock.
• Upsell and cross-sell products to increase sales opportunities.
• Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.

Process:

• Efficiently operate the Point of Sale (POS) system for billing and transactions.
• Balance the cash till at the start and end of shifts.
• Accurately process payments through cash, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, and change to customers correctly.
• Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
• Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.

Desired Qualification:

The ideal Sales Associate in a retail company should have a bachelor’s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.

• Assist customers with product selection and inquiries.
• Drive sales by meeting individual and store targets.
• Maintain product knowledge and promotional awareness.
• Process sales transactions accurately using POS systems.
• Ensure store presentation and visual merchandising standards are met.
• Handle customer complaints and resolve issues effectively.
• Collaborate with team members to achieve store objectives.
• Provide exceptional customer service at all times.

• Greet and assist customers in a friendly and professional manner.
• Understand customer needs and provide tailored product recommendations.
• Achieve and exceed individual and team sales targets.
• Maintain a high level of product knowledge, including features, benefits, and pricing.
• Process sales transactions accurately and efficiently using the POS system.
• Assist with visual merchandising and maintaining store presentation standards.
• Handle customer inquiries, feedback, and complaints with tact and professionalism.
• Participate in inventory management, including stock counts and receiving new merchandise.
• Build and maintain strong customer relationships to foster loyalty and repeat business.
• Stay informed about current promotions, marketing initiatives, and company policies.
• Contribute to a positive and collaborative team atmosphere.
• Adhere to all company policies and procedures, including those related to health and safety.

• Previous retail sales experience is preferred, but not essential for candidates with a strong customer service background and a passion for sales.
• Excellent interpersonal and communication skills.
• Proven ability to meet sales goals or a strong desire to learn and achieve them.
• Customer-centric approach with a commitment to delivering outstanding service.
• Ability to work effectively in a team environment.
• Flexibility to work various shifts, including weekends and holidays.
• Basic understanding of retail operations and merchandising principles.
• Enthusiasm and a positive attitude.

JOB PURPOSE

The Sales Associate is responsible for providing customer service on the shop floor, addressing customer needs promptly to ensure high satisfaction levels and achieve optimal sales outcomes.

RESPONSIBILITIES

• Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards.
• Provide exceptional customer service by engaging in up-selling, cross-selling, suggesting alternatives, and promptly following up on customers' requests.
• Ensure a smooth and efficient receiving process for items/shipments, maintaining accurate stock keeping preventing security risks and thefts.
• Conduct physical and electronic inventory as needed, promptly report broken alarms, incidents, and suspicious activities.
• Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brand's image and coordination standards.
• Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers.

QUALIFICATIONS

• Fluency in English.
• High school degree.
• Proficiency in MS Office.
• Zero to one years of experience in a similar role.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

Job Description

POSITION OBJECTIVE

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager.

Key Responsibilities

Customer Service:

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales.
• Serve Customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).
• Must be updated about the various brands of the group for suggestive selling to the customers.
• Must be presentable and well-groomed at all times.
• Flexible to work for extended hours during the Sale period.
• Must possess up-to-date product knowledge and ensure minimal stock loss.

Merchandise:

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms.
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same process.
• Handle the POS (Point of Sale) / Billing Counter efficiently.
• Tally money in the cash till during the beginning / end of the shifts.
• Issue receipts / refunds / change to the customers correctly.
• Process the payments by cash / credit cards / vouchers / automatic debits.
• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Must be flexible to work for varied shifts and overtime as per the business requirement.
• Adhere to SOP & Loss Prevention Policies.
• Maintain confidentiality of the sales figures to outside parties.

About Us

Apparel Group is a global fashion and lifestyle retail conglomerate residing at the crossroads of the modern economy – Dubai, United Arab Emirates. Today, the Apparel Group caters to thousands of eager shoppers through its more than 1750+ stores and 75+ brands across all platforms employing 17,000 multicultural staff covering four continents.

Apparel group has carved its strong presence not only in the UAE, Kuwait, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Singapore, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines. Also, Apparel Group provides customers the experience of shopping from the comfort of their own home with ease and convenience via our E-Commerce site 6thStreet.com.

Apparel Group Operates Brands from around the world, originating from USA, Canada, Europe, Australia, Asia and include leading names in Fashion, Footwear & Lifestyle such as Tommy Hilfiger, Charles & Keith, Skechers, Aldo, Nine West, Aeropostale, Jamie’s Italian to name a few and other key brands include Tim Hortons, Cold Stone Creamery, Inglot, Rituals etc.

The Apparel Group owes its amazing growth to the vision and guidance of its dynamic Chairman, Nilesh Ved, who has taken the company from strength to strength since its inception in the last two decades.

• Engaging with customers in a friendly and proactive manner, understanding their needs and recommending suitable products.
• Achieving and exceeding individual sales targets and contributing to the overall store's performance.
• Processing customer transactions accurately and efficiently using the point-of-sale (POS) system.
• Maintaining visual merchandising standards by ensuring products are attractively displayed and the store is neat and organized.
• Stocking merchandise, replenishing shelves, and assisting with inventory management.
• Handling customer inquiries, complaints, and returns with professionalism and a focus on customer satisfaction.
• Learning product knowledge thoroughly to effectively advise customers and upsell where appropriate.
• Collaborating with team members to create a positive and productive work atmosphere.
• Adhering to all company policies and procedures, including those related to safety and loss prevention.
• Assisting with store opening and closing duties as required.

• Previous retail or customer service experience is a plus, but not essential as comprehensive training will be provided.
• A genuine passion for customer service and a positive, outgoing personality.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and evenings, as needed.
• A team-oriented mindset and a willingness to learn.
• Basic math skills for handling transactions.
• A neat and professional appearance.