37 Service Advisor Automobile Alzayani Investments jobs in Bahrain

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Our entrepreneurship and relentless customer focus enable us to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

The Customer Service Associate is responsible for sales generation, delivering a positive customer experience, and performing operational duties as assigned by the store management team (e.g., housekeeping, visual presentation standards).

Description of Accountability:

• Maintain store standards and cleanliness to create a sparkling, organized environment.
• Participate in and attend all store meetings and related functions.
• Represent a positive attitude toward merchandise, the brand, and the company.
• Participate in all inventories.
• Complete other duties as assigned by store management.
• Meet or exceed weekly sales targets.
• Complete all duties satisfactorily as assigned by management.
• Be punctual and adhere to the designated work schedule.
• Be flexible and collaborate well with peers and management.
• Follow M&S Policies and Procedures 100%.
• Perform housekeeping duties as required.
• Create a positive first impression through energetic attitude and appropriate dress code.
• Greet customers immediately upon entry with a smile and sincere greeting.
• Provide customers with relevant information.
• Offer quality service in fitting rooms, follow up promptly, maintain cash wrap cleanliness, and promote products.
• Provide efficient service at the cash wrap, offer gift cards, maintain cleanliness, and capture customer information.
• Sincerely thank customers as they exit and invite them back.

• Friendly and engaging personality, comfortable working with the public.
• Good verbal communication skills.
• Ability to stand for at least 8 hours.
• Confident, helpful, polite, and physically fit.
• Stock replenishment skills.

• High School diploma (Bachelor preferred).
• 4-5 years’ experience in the fashion industry.
• Proven ability to achieve goals.
• Good personality and communication skills.
• Excellent relationship-building skills.

We aim to provide excellent service, and your support can help ensure a five-star candidate experience from start to finish.

Before applying, please review the job description carefully to demonstrate why this opportunity is right for you and prepare a well-crafted, personalized CV to enhance your visibility. Our Talent Acquisition team is dedicated to making the best matches based on skills, behaviors, and alignment with our values of Respect, Integrity, Collaboration, and Excellence.

We are committed to transparency and responsiveness throughout the application process, reviewing and responding to every application.

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Euro Motors is seeking a highly motivated and customer-focused Service Advisor- Automotive to join our team in Sitrah, Bahrain. This is a full-time position offering an exciting opportunity to work with a leading automotive group. The ideal candidate will be a Bahraini national with a passion for providing exceptional customer service and a strong understanding of the automotive industry. This role requires excellent communication and interpersonal skills, as well as the ability to manage multiple tasks efficiently.

Responsibilities:

• Greet customers and ascertain their automotive needs.
• Advise customers on necessary repairs and maintenance, explaining technical issues clearly and concisely.
• Prepare repair orders, ensuring accurate documentation of customer requests and vehicle information.
• Liaise with technicians and workshop staff to schedule and monitor repairs.
• Provide accurate estimates for repairs and services.
• Keep customers informed of the progress of their repairs.
• Handle customer queries and complaints professionally and efficiently.
• Maintain up-to-date knowledge of vehicle specifications and service requirements.
• Contribute to a positive and efficient team environment.
  
  

• Bahraini Nationality.
• Minimum 2-5 years of proven experience as a Service Advisor within the automotive industry.
• Strong understanding of vehicle mechanics and maintenance procedures.
• Excellent customer service and communication skills.
• Ability to work effectively under pressure and manage multiple tasks.
• Strong organisational and administrative skills.
• Proficient computer skills and experience with relevant software.
• High school diploma or equivalent; further qualifications in automotive technology are advantageous.

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• Greet customers warmly upon arrival and actively listen to their concerns regarding vehicle maintenance and repair.
• Accurately diagnose and document customer-reported issues and recommend necessary services and repairs.
• Inspect vehicles to identify potential problems and recommend preventative maintenance.
• Provide clear and concise explanations of services to be performed, including estimated costs and timelines.
• Generate repair orders and ensure all customer information and vehicle details are accurately recorded.
• Communicate effectively with the service technicians to ensure a clear understanding of the required work.
• Keep customers informed about the status of their vehicle repairs and address any unexpected issues promptly.
• Advise customers on warranty coverage and service options.
• Handle customer inquiries and complaints professionally and efficiently, striving for first-contact resolution.
• Manage service schedules and efficiently allocate technician resources.
• Process payments accurately and ensure all paperwork is completed correctly.
• Build and maintain strong customer relationships, fostering loyalty and repeat business.
• Stay up-to-date with the latest automotive technologies, products, and service procedures.

• Proven experience as a Service Advisor or similar customer-facing role in the automotive industry.
• Strong understanding of automotive systems, diagnostics, and repair procedures.
• Excellent communication, interpersonal, and customer service skills.
• Ability to explain technical information clearly and effectively to non-technical customers.
• Proficiency in using automotive dealership management systems (DMS) and diagnostic software.
• Strong organizational and time-management skills.
• Ability to work efficiently in a fast-paced environment.
• A valid driver's license.
• High school diploma or equivalent; vocational training or certification in automotive technology is a plus.
• A professional and positive attitude.

• Greet customers in a friendly and professional manner, establishing rapport.
• Listen attentively to customer concerns regarding their vehicle's performance and maintenance needs.
• Accurately inspect vehicles and translate customer concerns into actionable repair orders.
• Consult with technicians to diagnose issues and determine necessary services.
• Clearly explain recommended services, repairs, and associated costs to customers.
• Generate service estimates and obtain customer authorization for work.
• Schedule service appointments and manage the flow of vehicles through the service department.
• Maintain open communication with customers regarding the status of their vehicle repairs.
• Ensure customer satisfaction by delivering high-quality service and addressing any concerns promptly.
• Process service payments and maintain accurate customer records.
• Build and maintain strong customer relationships to foster loyalty.

• Proven experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Excellent communication, interpersonal, and active listening skills.
• Strong understanding of automotive systems and repair processes.
• Proficiency in using service management software and dealership systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Customer-centric approach with a commitment to problem-solving.
• High school diploma or equivalent; technical certification is a plus.
• A valid driver's license.

Euro Motors is seeking a highly motivated and customer-focused Service Advisor- Automotive to join our team in Sitrah, Bahrain. This is a full-time position offering an exciting opportunity to work with a leading automotive group. The ideal candidate will be a Bahraini national with a passion for providing exceptional customer service and a strong understanding of the automotive industry. This role requires excellent communication and interpersonal skills, as well as the ability to manage multiple tasks efficiently.

Responsibilities

• Greet customers and ascertain their automotive needs.
• Advise customers on necessary repairs and maintenance, explaining technical issues clearly and concisely.
• Prepare repair orders, ensuring accurate documentation of customer requests and vehicle information.
• Liaise with technicians and workshop staff to schedule and monitor repairs.
• Provide accurate estimates for repairs and services.
• Keep customers informed of the progress of their repairs.
• Handle customer queries and complaints professionally and efficiently.
• Maintain up-to-date knowledge of vehicle specifications and service requirements.
• Contribute to a positive and efficient team environment.
  
  

• Bahraini Nationality.
• Minimum 2-5 years of proven experience as a Service Advisor within the automotive industry.
• Strong understanding of vehicle mechanics and maintenance procedures.
• Excellent customer service and communication skills.
• Ability to work effectively under pressure and manage multiple tasks.
• Strong organisational and administrative skills.
• Proficient computer skills and experience with relevant software.
• High school diploma or equivalent; further qualifications in automotive technology are advantageous.