327 Service Agent jobs in Bahrain

Guest Service Agent

Manama, Capital Marriott International, Inc

Posted today

Job Viewed

Tap Again To Close

Job Description

**Job Number** 23027858

**Job Category** Rooms & Guest Services Operations

**Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- The world is a big place and Marriott Executive Apartments offers corporate apartments in the biggest and best cities for business travel across Europe, Asia, Latin America and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home.
This advertiser has chosen not to accept applicants from your region.

IT Help Desk Support - (Bahrain)

Serco

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Position Description

Are you an IT Help Desk Support professional looking for a place where you can make a difference every day? Serco is the place for you! We have an exciting opportunity supporting the United States Navy and our CNIC N6 program at ISA Air Base, Bahrain .

CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.

In support of this effort the CNIC N6 IT Help Desk Support Engineer will be responsible for the below listed activities.

This position is contingentupon your ability to maintain/transfer your Secret Clearance

In this role you will:

  • Manage/administer, track/inventory, test, maintain, replace and upgrade ELMR radios, its sub-components and peripherals, and its firmware.
  • Provide installation, maintenance and troubleshooting support to the DBIDS systems and Electronic Security System (ESS) related transport/network systems.
  • Address ELMR trouble tickets and troubleshoot issues with ELMR radios and DBIDS systems.
  • Coordinate with facility personnel in developing, implementing, testing and troubleshooting facility related requirements in support of the ELMR radios and its peripherals, ELMR infrastructure, DBIDS and PSNet transport such as power, cooling, space, cable pathways and grounding.
  • Coordinate and provide assistance to the DBIDS, ELMR infrastructure provider and ELMR transport provider to patch and upgrade infrastructure related ELMR and DBIDS systems, sub-systems, components and peripherals and ELMR transport systems.
  • Provide the DBIDS and ELMR subject matter expertise to support in the DBIDS and ELMR infrastructure Electromagnetic Environmental Effects (E3) certification process.
  • Train DBIDS and ELMR radio operators and maintenance personnel regarding hazards of E3.
  • Develop, edit and maintain the required ELMR system wide architecture, ELMR physical and logical diagrams, Standard Operating Procedures (SOPs), Site Survey Reports, training documents and other documentation as applicable.
  • Address, manage and resolve network and or domain user trouble calls or tickets.
  • Provide assistance in the implementation, installation, maintenance and upgrades of Network and Domain and Telecom related support.
  • Perform other IT related duties as assigned.

GET TO KNOW YOUR RECRUITER!

Qualifications

To be successful in this role, you will have:

  • An active DoD Secret security clearance
    • U.S Citizenship required
  • An active DoD 8570 IAT level II complaint certification
  • Must possess a valid U.S Passport
  • A High School Diploma/GED
    • Or a Graduate degree and 2 years of relevant experience
    • Or a Doctorate degree and 1 year of relevant experience
  • Minimum 8 years of experience in technical training related to Information Technology, Cyber Security, Computer Science, or related discipline
  • IT related knowledge and experience particularly in configuring, maintaining, and troubleshooting various ELMR radios such as APX, MCC, XTL, SRX radios, and KVL loaders
  • Evidence of taking the Motorola ASTROR 25 IV&D System Overview and ASTROR 25 IV&D Radio System Administrator Workshop
  • Experience with PSNet providing Tier 1 type of support
  • Strong working knowledge and experience with Radio Frequency (RF) and ELMR
  • Proficiency in Microsoft Word, PowerPoint, Excel
  • Working knowledge and experience with WiFi, Wireless Access Points (WAP), wireless controllers, Ethernet cabling, and handheld scanners

Additional desired experience and skills:

  • 8140 Intermediate Network Specialist baseline certification
  • Juniper Networks Certified Internet Associate (JNCIA) or similar certification
  • ITIL Service Management Foundation certification

If you are interested in supporting and working with a passionate Serco team then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $67,889.77 to $113,149.62; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Support Engineer

RESO

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

Responsibilities:
  • Provide timely and quality technical support to customers in the Middle East and Africa region.
  • Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
  • Deliver customer-centric solutions with close coordination with functional experts.
  • Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
  • Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
  • Handle core service functions like warranty, service notes, and service information.
  • Case tracking and KPI management.
  • Provide remote support to customers and internal service engineers for first line support.
  • Execute and maintain secure remote service infrastructure.
  • Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
  • Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
Qualification & Experience:
  • Degree in engineering (Instrumentation, electronics or similar).
  • Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
  • Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
  • Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.
Skills:
  • Good analytical skills in troubleshooting and investigation of complex issues reported from site.
  • Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
  • Passion for customer support.
  • Listening skills with a can-do attitude.
  • Good coordination and interpersonal skills.
  • Effective team player with a proactive approach to all situations.
  • Familiar with maintenance procedures of IA systems at industrial automation facilities.
  • Proven experience in problem-solving with high morality of the customer.
Diversity Statement:
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Support Representative

Manama, Capital RESO

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

  • Respond to customer inquiries and resolve issues promptly and professionally
  • Assist with debt collection efforts from delinquent clients
  • Manage accounts receivable, including invoicing, follow-ups, and payment processing
  • Collaborate with the finance team to ensure timely collection of payments
  • Maintain accurate and detailed records of customer interactions and payment transactions
  • Provide feedback on customer service and collection processes for continuous improvement
  • Adhere to company policies, procedures, and regulatory requirements

Qualifications

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Support Representative

Manama, Capital Jobs for Humanity

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

  • Respond to customer inquiries and resolve issues promptly and professionally
  • Assist with debt collection efforts from delinquent clients
  • Manage accounts receivable, including invoicing, follow-ups, and payment processing
  • Collaborate with the finance team to ensure timely collection of payments
  • Maintain accurate and detailed records of customer interactions and payment transactions
  • Provide feedback on customer service and collection processes for continuous improvement
  • Adhere to company policies, procedures, and regulatory requirements

Qualifications

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Non-profit Organizations

Referrals increase your chances of interviewing at Jobs for Humanity by 2x

Al Khobar, Eastern, Saudi Arabia 16 hours ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

Al Khobar, Eastern, Saudi Arabia 16 hours ago

Al Khobar, Eastern, Saudi Arabia 9 hours ago

Quality Assurance & development specialist

Al Khobar, Eastern, Saudi Arabia 13 hours ago

Manama, Capital Governorate, Bahrain 2 weeks ago

Technical Director's Office Administrator

Al Khobar, Eastern, Saudi Arabia 10 hours ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Support Engineer

Muharraq, Muharraq Yokogawa

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Join or sign in to find your next job

Join to apply for the Customer Support Engineer role at Yokogawa

Join to apply for the Customer Support Engineer role at Yokogawa

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

  • Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
  • Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
  • Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
  • Execution and maintenance of secure remote service infrastructure.
  • Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
  • Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.

Qualification & Experience

  • Degree in engineering (Instrumentation, electronics or similar).
  • Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
  • Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
  • Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches

Skills

  • Good analytical skills in troubleshooting and investigation of complex issues reported from site.
  • Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
  • Past Proven experience in problem solving with high morality of the customer

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa

about our Employee Referral process!

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Yokogawa by 2x

Sign in to set job alerts for “Customer Support Engineer” roles.

Manama, Capital Governorate, Bahrain 2 months ago

Manama, Capital Governorate, Bahrain 4 weeks ago

Manama, Capital Governorate, Bahrain 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Support Specialist

BH107XX Al Hidd BHD18 Hourly WhatJobs

Posted today

Job Viewed

Tap Again To Close

Job Description

part-time
We are looking for a dedicated and empathetic Customer Support Specialist to join a growing team in Sitra, Capital, BH . This role is crucial in ensuring our customers receive outstanding assistance and have a positive experience with our products and services. You will be the first point of contact for customer inquiries, providing timely and accurate solutions via phone, email, and chat. The ideal candidate possesses excellent communication skills, patience, and a genuine desire to help others. This is an excellent opportunity for individuals seeking flexible working arrangements and a chance to contribute to customer satisfaction in a fast-paced environment.

Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Identify customer needs, clarify information, and troubleshoot issues effectively.
  • Provide accurate product and service information, guiding customers through features and functionalities.
  • Process orders, forms, and applications as needed.
  • Resolve customer complaints, escalating issues to the appropriate department when necessary.
  • Maintain a high level of customer satisfaction through active listening and problem-solving.
  • Document all customer interactions and transactions accurately in the CRM system.
  • Gather customer feedback and relay it to the management team for service improvement.
  • Contribute to building customer loyalty and fostering positive relationships.
  • Adhere to company policies and procedures while providing support.

Qualifications:
  • High school diploma or equivalent; further education or certification in a relevant field is a plus.
  • Proven experience in a customer service or support role.
  • Excellent verbal and written communication skills in English.
  • Proficiency in using CRM software and helpdesk systems.
  • Strong active listening and problem-solving abilities.
  • Patience and a friendly demeanor when dealing with customers.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Basic computer literacy and familiarity with common software applications.
  • A positive attitude and a commitment to customer satisfaction.

This position offers a flexible schedule, making it ideal for those seeking part-time employment. Join a supportive team where your contributions directly impact the customer experience. Apply today to become a vital part of our customer support network.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Service agent Jobs in Bahrain !

Customer Support Manager

20301 Sidon BHD65000 Annually WhatJobs

Posted today

Job Viewed

Tap Again To Close

Job Description

full-time
Our client, a rapidly expanding e-commerce platform, is seeking an experienced and dedicated Customer Support Manager to lead their exceptional support team in **Hidd, Muharraq, BH**. This role is crucial for maintaining and enhancing customer satisfaction and loyalty. The Customer Support Manager will be responsible for overseeing daily operations of the customer service department, including managing a team of customer support representatives, setting performance goals, and ensuring adherence to service level agreements (SLAs). You will develop and implement customer support strategies, policies, and procedures to optimize the customer experience across all touchpoints. Key responsibilities include training and coaching team members, handling escalated customer issues, monitoring key performance indicators (KPIs) such as response times and resolution rates, and analyzing customer feedback to identify areas for improvement. You will also collaborate with other departments, such as sales and product development, to ensure a seamless customer journey.

We are looking for individuals with a Bachelor's degree in Business Administration, Communications, or a related field, and a minimum of 5 years of experience in customer service management, preferably within the e-commerce or technology sectors. Proven experience in managing and motivating a team is essential. Strong understanding of customer relationship management (CRM) software and helpdesk systems is required. Excellent communication, interpersonal, problem-solving, and de-escalation skills are vital. The ability to analyze data, identify trends, and implement data-driven improvements is crucial. A passion for delivering outstanding customer service and a proactive approach to problem-solving are highly valued. This position offers a competitive salary, comprehensive benefits, and the opportunity to shape the customer experience for a growing company. Join a team that prioritizes customer satisfaction and innovation.
This advertiser has chosen not to accept applicants from your region.

Customer Support Specialist

55555 Tubli, Central BHD45000 Annually WhatJobs

Posted today

Job Viewed

Tap Again To Close

Job Description

full-time
Our client, a dynamic e-commerce platform, is seeking a dedicated Customer Support Specialist to join their team in **Nuwaidrat, Southern, BH**. This role is crucial in ensuring customer satisfaction by providing timely and effective assistance across various communication channels. You will be responsible for responding to customer inquiries via email, phone, and live chat, resolving product and service-related issues, and processing orders, returns, and exchanges. The ideal candidate possesses exceptional communication and interpersonal skills, with a friendly and patient demeanor. You must be adept at de-escalating situations and finding satisfactory solutions for customers. Key responsibilities include maintaining accurate customer records, documenting interactions, and escalating complex issues to the appropriate departments. You will also contribute to improving customer service processes by providing feedback on common issues and suggesting solutions. Proficiency in using CRM software and a strong understanding of customer service best practices are essential. A genuine passion for helping people and a proactive approach to problem-solving are highly valued. A high school diploma or equivalent is required; some college or vocational training in customer service or a related field is preferred. Previous experience in a customer service or call center environment is a significant asset. Strong typing skills and familiarity with common computer applications are also necessary. This is an excellent opportunity to grow within a rapidly expanding company and develop a career in customer relationship management. We are committed to fostering a supportive team environment where your contributions are recognized and valued.
This advertiser has chosen not to accept applicants from your region.

Customer Support Specialist

67890 Northern, Northern BHD50000 Annually WhatJobs

Posted today

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a proactive and empathetic Customer Support Specialist to provide exceptional assistance to their valued customers. This remote role involves handling customer inquiries via phone, email, and chat, resolving issues efficiently, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, a patient demeanor, and a deep understanding of customer service best practices. Responsibilities include troubleshooting customer problems, providing product information, processing requests, and escalating complex issues to the appropriate departments. You will be expected to maintain detailed records of customer interactions and contribute to the continuous improvement of customer service processes. A strong ability to multitask and adapt to evolving customer needs is essential.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
  • Provide accurate product and service information to customers.
  • Troubleshoot technical problems and guide customers through solutions.
  • Process customer requests, orders, and returns efficiently.
  • Escalate complex issues to senior support staff or relevant departments.
  • Document all customer interactions and resolutions in the CRM system.
  • Identify and report recurring customer issues to management.
  • Contribute to the development and maintenance of knowledge base articles.
  • Strive to achieve and exceed customer satisfaction targets.
  • Maintain a positive and helpful attitude in all customer interactions.

Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Proven experience in a customer service or technical support role.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Proficiency with CRM software and helpdesk systems.
  • Ability to work independently and manage time effectively in a remote environment.
  • Patience, empathy, and a customer-centric approach.
  • Ability to multitask and handle high-volume inquiries.
  • Fast learner and adaptable to new technologies.
  • Reliable internet connection and a dedicated home office setup.

This is an excellent remote opportunity for individuals passionate about helping others and building strong customer relationships. The position is located within the service area of Shakhura, Northern, BH .
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Service Agent Jobs