269 Service Assistant jobs in Bahrain
SERVICE MANAGER/ ASSISTANT SERVICE MANAGER
Jobtrack Management Services
Posted 10 days ago
Job Viewed
Job Description
SERVICE MANAGER/ ASSISTANT SERVICE MANAGER
Location: Dubai
Salary: AED 10,000 to AED 15,000 + Car + Mobile + Family Status
Requirements: Engineering Degree, GCC Experience, GCC Driving License
Jobtrack Management Services, founded in 1993, serves as an extended recruiting arm for our clients. We are ISO 9001:2008 certified and our mission is to enrich client assets through human capital by offering immediate and long-term solutions, cost-effective assignments, and meeting deadlines.
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Client Support Specialist
24680 Tubli, Central
BHD45000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and empathetic Client Support Specialist to provide exceptional customer service and technical assistance to their users in **Janabiyah, Northern, BH**. As a first point of contact, you will be instrumental in ensuring customer satisfaction by addressing inquiries, resolving issues, and guiding users through product functionalities. This role requires a deep understanding of the company's services and a commitment to delivering clear, concise, and friendly support. You will be expected to handle a high volume of customer interactions via phone, email, and chat, maintaining a professional and helpful demeanor at all times. Key responsibilities include: Responding to customer queries and complaints promptly and efficiently, Diagnosing and troubleshooting technical issues, Providing clear and step-by-step guidance on product usage, Escalating complex issues to relevant departments when necessary, Maintaining accurate records of customer interactions and resolutions, Contributing to the development of support documentation and FAQs, Identifying trends in customer issues to provide feedback for product improvement, Building strong relationships with clients through effective communication and problem-solving. The ideal candidate will possess excellent communication and active listening skills, a patient and problem-solving attitude, and proficiency in customer relationship management (CRM) software. Previous experience in a customer service or helpdesk role is essential. A background in IT support or a related technical field is a significant advantage. You should be adept at multitasking and working under pressure in a fast-paced environment. Join a supportive team and play a vital role in our client's success by ensuring their customers have a seamless experience.
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Client Support Specialist
21601 Bilad Al Qadeem, Capital
BHD22 Hourly
WhatJobs
Posted today
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Our client is a leading provider of innovative software solutions, and they are looking for a highly motivated and customer-centric Client Support Specialist to join their growing team. This is a fully remote position, offering the flexibility to work from anywhere within your home country. You will be the primary point of contact for clients, providing exceptional technical support and ensuring a seamless user experience. Responsibilities include troubleshooting client issues via phone, email, and chat, diagnosing and resolving technical problems efficiently, and escalating complex issues to the appropriate internal teams when necessary. You will also be responsible for documenting client interactions, maintaining accurate support logs, and contributing to the knowledge base by creating clear and concise support articles. The successful candidate will possess a deep understanding of our client's products and services, enabling them to offer expert advice and guidance. Building strong, lasting relationships with clients is paramount, requiring excellent communication and active listening skills. A proactive approach to identifying potential client challenges and offering solutions before they arise is highly valued. You will play a crucial role in client retention and satisfaction, embodying the company's commitment to unparalleled customer service. The ability to manage time effectively, prioritize tasks, and work independently in a remote setting is essential. Training will be provided on our client's specific software and support systems. We are seeking individuals who are technically adept, patient, and possess a natural inclination to help others succeed.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide technical support and troubleshooting for clients via multiple channels (phone, email, chat).
- Diagnose and resolve software-related issues efficiently and accurately.
- Escalate unresolved issues to senior support staff or development teams.
- Document all client interactions and resolutions in the support system.
- Create and update knowledge base articles and FAQs.
- Assist clients with product setup, configuration, and usage.
- Identify trends in client issues and provide feedback to product development teams.
- Contribute to team goals and objectives related to customer satisfaction and response times.
Qualifications:
- Proven experience in a customer support or technical helpdesk role.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Proficiency with helpdesk software and CRM systems.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused attitude with a passion for problem-solving.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
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2
Client Support Specialist
880 Southern, Southern
BHD45000 Annually
WhatJobs
Posted today
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Job Description
Our client is searching for a dedicated and empathetic Client Support Specialist to enhance their customer service operations in Nuwaidrat, Southern, BH . This role is vital for ensuring customer satisfaction and providing efficient resolution to inquiries and issues. You will be the primary point of contact for customers, handling incoming calls, emails, and live chat sessions. Responsibilities include troubleshooting technical problems, guiding users through product features, processing service requests, and maintaining accurate customer records in the CRM system. A key aspect of this role involves de-escalating customer complaints and finding satisfactory solutions, often under pressure. You will collaborate closely with other departments, such as sales and technical teams, to ensure a seamless customer experience. Continuous learning about the company's products and services is crucial to provide accurate and up-to-date information. We are looking for individuals with exceptional communication and interpersonal skills, a patient demeanor, and a genuine desire to help others. A strong ability to multitask and manage time effectively is essential. Previous experience in a customer-facing role, particularly in a technical support or helpdesk environment, is highly preferred. Proficiency in using helpdesk software and ticketing systems is a significant advantage. This position offers a supportive work environment, ongoing training, and opportunities for growth within the company. If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we invite you to apply. You will be instrumental in building and maintaining strong customer relationships, contributing directly to the company's reputation for excellence. The ability to adapt to new technologies and processes quickly will be key to your success. Join our team and make a real difference in the lives of our customers.
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3
Client Support Specialist
00973 Busaiteen, Muharraq
BHD1100 month
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and empathetic Client Support Specialist to join their dynamic team in **A'ali, Northern, BH**. This role is central to ensuring exceptional customer service and providing timely, effective solutions to client inquiries and issues. The Client Support Specialist will act as the first point of contact for customers, handling a variety of communication channels including phone, email, and live chat. Your primary responsibility will be to understand client needs, troubleshoot problems, and guide them through product features and services. You will maintain detailed records of customer interactions, transactions, comments, and complaints within the CRM system. Escalating unresolved issues to the appropriate internal teams and following up to ensure resolution will also be part of your duties. We are seeking individuals with outstanding communication and interpersonal skills, a patient demeanor, and a passion for helping others. Proficiency in problem-solving and a strong understanding of customer service principles are essential. Previous experience in a customer service or helpdesk role is highly desirable. The ability to work in a fast-paced environment and adapt to changing client needs is also crucial. You will be expected to contribute to team goals and provide feedback to improve customer experience processes. Familiarity with support ticketing systems and a commitment to continuous learning about the company’s offerings will be key to your success. Join us to deliver unparalleled support and build lasting relationships with our valued clients.
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4
Client Support Specialist - Sitra
802 Bilad Al Qadeem, Capital
BHD1800 month
WhatJobs
Posted today
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Job Description
Our client is seeking a highly motivated and customer-centric Client Support Specialist to join their growing team in Sitra, Capital, BH . This role is crucial for ensuring our clients receive exceptional service and timely assistance. The Client Support Specialist will be responsible for managing inbound inquiries across multiple channels, including phone, email, and chat, providing accurate information, and resolving client issues effectively. You will be expected to maintain a deep understanding of our products and services to offer comprehensive support and guidance. Key responsibilities include troubleshooting client problems, escalating complex issues to the appropriate departments, and documenting all interactions and resolutions in the CRM system. Building and maintaining strong client relationships through proactive communication and exceptional service delivery is paramount. The ideal candidate will have excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong ability to multitask and manage time efficiently. You should be adept at problem-solving and possess a keen attention to detail. This position offers a fantastic opportunity to engage with a diverse client base and contribute to the success of our client's customer support operations. Join us in delivering outstanding support and ensuring client satisfaction.
Responsibilities:
Responsibilities:
- Respond to client inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve client issues and complaints effectively.
- Escalate complex problems to the appropriate teams for resolution.
- Document all client interactions and resolutions in the CRM system.
- Build and maintain strong relationships with clients.
- Identify opportunities to improve the client support process.
- Adhere to all company policies and procedures.
- High school diploma or equivalent; Bachelor's degree preferred.
- Previous experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical thinking abilities.
- Proficiency in using CRM software and helpdesk systems.
- Ability to remain calm and professional under pressure.
- Customer-focused attitude with a passion for service excellence.
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5
IT Help Desk Support
Salmabad, Central
IKEA
Posted today
Job Viewed
Job Description
**Company description** You see things a little differently. So do we. We believe that what you value is more important than what your CV says. Come see things a little differently with us and help us create a better everyday life for the many people.**
Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.
**Job description**
- Secure all the software installed on the user’s PC with licenses.
- Secure daily IT routine and performing the checklist, Monitor daily scheduler jobs and ensure sales statement posted.
- Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
- Ensure and complete any backup restoration request.
- Preventive maintenance of Data center, hardware and servers.
- Coordinate with vendor for POS machines maintenance.
- Ensure data optimizing on weekly basis.
- Secure Monthly IFB and annual store inventory support and preparation.
- work on effective ways to reduce the IT Budget.
**Qualification**
- Diploma in IT/ Computer/Networking.
- Bilingual with strong communication skills in both Arabic and English.
- Willing to cover shifts and provide required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
- Problem solving and Troubleshooting skills.
**More Information** AVAILABILITY**
At IKEA we have our customers always in focus and we are there for them at any time they shop with us. This means that we expect you to be there as well, also during the evenings and weekends.
**GROWING TOGETHER**
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together.
Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.
**Job description**
- Secure all the software installed on the user’s PC with licenses.
- Secure daily IT routine and performing the checklist, Monitor daily scheduler jobs and ensure sales statement posted.
- Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
- Ensure and complete any backup restoration request.
- Preventive maintenance of Data center, hardware and servers.
- Coordinate with vendor for POS machines maintenance.
- Ensure data optimizing on weekly basis.
- Secure Monthly IFB and annual store inventory support and preparation.
- work on effective ways to reduce the IT Budget.
**Qualification**
- Diploma in IT/ Computer/Networking.
- Bilingual with strong communication skills in both Arabic and English.
- Willing to cover shifts and provide required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
- Problem solving and Troubleshooting skills.
**More Information** AVAILABILITY**
At IKEA we have our customers always in focus and we are there for them at any time they shop with us. This means that we expect you to be there as well, also during the evenings and weekends.
**GROWING TOGETHER**
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together.
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6
IT Help Desk Specialist
Manama, Capital
MicroCenter Group
Posted today
Job Viewed
Job Description
To support and provide a rapid response service to inquiries from users and clients of the organization, to help resolve problems and queries related to IT.
**Roles & Responsibilities**
- Receive and undertakes logs reported through the Help Desk phone number.
- Support and troubleshoot user community in use MIS systems and basic issues.
- Forward logs to the competent authority.
- Follow up to completion of and finalize the logs with the competent authority.
- Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices.
- Register all logs related to Technical Support.
- Submit regularly report about logs.
- Perform other duties and related tasks as may be required from time to time.
**Educational Qualification & Certifications**:
- National Diploma in Computer science or Computer Engineering
- Certification in A+, N+, MCDST and MOUS are preferable
**Experience**:
- Minimum 3 years progressive experience in in helpdesk or technical support.
**Required Skills**:
- Good communication skills.
- Must be Fluent in English (speaking, reading and writing) and preferably Arabic.
**Salary**: From BD400.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Arabic (required)
**Roles & Responsibilities**
- Receive and undertakes logs reported through the Help Desk phone number.
- Support and troubleshoot user community in use MIS systems and basic issues.
- Forward logs to the competent authority.
- Follow up to completion of and finalize the logs with the competent authority.
- Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices.
- Register all logs related to Technical Support.
- Submit regularly report about logs.
- Perform other duties and related tasks as may be required from time to time.
**Educational Qualification & Certifications**:
- National Diploma in Computer science or Computer Engineering
- Certification in A+, N+, MCDST and MOUS are preferable
**Experience**:
- Minimum 3 years progressive experience in in helpdesk or technical support.
**Required Skills**:
- Good communication skills.
- Must be Fluent in English (speaking, reading and writing) and preferably Arabic.
**Salary**: From BD400.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Arabic (required)
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7
Client Success Manager - Premium Support
221 Busaiteen, Muharraq
BHD30000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and proactive Client Success Manager to manage and elevate customer experiences within our growing support team in Busaiteen, Muharraq, BH . This role is crucial in fostering long-term client relationships, ensuring satisfaction, and driving retention through exceptional service. The Client Success Manager will act as the primary point of contact for a portfolio of key accounts, understanding their needs and challenges, and providing tailored solutions and proactive support. Key responsibilities include onboarding new clients, conducting regular check-ins and business reviews, identifying opportunities for upselling or cross-selling, and resolving complex customer issues with efficiency and empathy. You will work closely with sales, product development, and technical support teams to advocate for client needs and ensure a seamless customer journey. Success in this role is measured by client satisfaction scores, retention rates, and the growth of managed accounts. We are seeking individuals with a proven background in customer relationship management, account management, or a similar client-facing role, ideally within a fast-paced service environment. A strong understanding of customer service principles and best practices is essential. Excellent communication skills, both written and verbal, are required, along with the ability to articulate technical information clearly to non-technical audiences. Strong problem-solving and negotiation skills, coupled with a positive and resilient attitude, are vital. This role offers a unique opportunity to shape client experiences and contribute directly to our company's success in Busaiteen, Muharraq, BH . If you are passionate about delivering outstanding customer service and building lasting partnerships, we encourage you to apply.
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8
Customer Service Executive
Manama, Capital
Batelco by Beyon
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Customer Service Executive role at Batelco by Beyon
Join to apply for the Customer Service Executive role at Batelco by Beyon
Job Description
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
Job Description
Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
Skills
- Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
- Understand and investigate the queries, requests or complaints
- Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
- Provide accurate, valid and complete information or solution by using the right sources of information
- Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
- Inform Team Leader when a recurrent problem appears, to prevent further cases
- Maintain and update customer information in the database
- Meticulously follow the defined business process while attending to the clients’ queries, requests or complaints
- Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
- Keep abreast of products and promotions to provide exceptional customer support
- Take ownership for attending the trainings as per the plan
- Take ownership for completing PMR process, employee engagement surveys in time
- Continuously share the knowledge and understanding of the telecom industry and business trends
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Telecommunications
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Full Time Receptionist for a Hair Salon in Bahrain .We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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