216 Service Associate jobs in Bahrain

Job Requisition ID: 171361

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Our entrepreneurship and relentless customer focus enable us to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.

The Customer Service Associate is responsible for sales generation, delivering a positive customer experience, and performing operational duties as assigned by the store management team (e.g., housekeeping, visual presentation standards).

Description of Accountability:

• Maintain store standards and cleanliness to create a sparkling, organized environment.
• Participate in and attend all store meetings and related functions.
• Represent a positive attitude toward merchandise, the brand, and the company.
• Participate in all inventories.
• Complete other duties as assigned by store management.
• Meet or exceed weekly sales targets.
• Complete all duties satisfactorily as assigned by management.
• Be punctual and adhere to the designated work schedule.
• Be flexible and collaborate well with peers and management.
• Follow M&S Policies and Procedures 100%.
• Perform housekeeping duties as required.
• Create a positive first impression through energetic attitude and appropriate dress code.
• Greet customers immediately upon entry with a smile and sincere greeting.
• Provide customers with relevant information.
• Offer quality service in fitting rooms, follow up promptly, maintain cash wrap cleanliness, and promote products.
• Provide efficient service at the cash wrap, offer gift cards, maintain cleanliness, and capture customer information.
• Sincerely thank customers as they exit and invite them back.

• Friendly and engaging personality, comfortable working with the public.
• Good verbal communication skills.
• Ability to stand for at least 8 hours.
• Confident, helpful, polite, and physically fit.
• Stock replenishment skills.

• High School diploma (Bachelor preferred).
• 4-5 years’ experience in the fashion industry.
• Proven ability to achieve goals.
• Good personality and communication skills.
• Excellent relationship-building skills.

We aim to provide excellent service, and your support can help ensure a five-star candidate experience from start to finish.

Before applying, please review the job description carefully to demonstrate why this opportunity is right for you and prepare a well-crafted, personalized CV to enhance your visibility. Our Talent Acquisition team is dedicated to making the best matches based on skills, behaviors, and alignment with our values of Respect, Integrity, Collaboration, and Excellence.

We are committed to transparency and responsiveness throughout the application process, reviewing and responding to every application.

• Provide technical support and troubleshooting for clients via multiple channels (phone, email, chat).
• Diagnose and resolve software-related issues efficiently and accurately.
• Escalate unresolved issues to senior support staff or development teams.
• Document all client interactions and resolutions in the support system.
• Create and update knowledge base articles and FAQs.
• Assist clients with product setup, configuration, and usage.
• Identify trends in client issues and provide feedback to product development teams.
• Contribute to team goals and objectives related to customer satisfaction and response times.

• Proven experience in a customer support or technical helpdesk role.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Proficiency with helpdesk software and CRM systems.
• Ability to work independently and manage time effectively in a remote environment.
• Customer-focused attitude with a passion for problem-solving.
• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

• Respond to client inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve client issues and complaints effectively.
• Escalate complex problems to the appropriate teams for resolution.
• Document all client interactions and resolutions in the CRM system.
• Build and maintain strong relationships with clients.
• Identify opportunities to improve the client support process.
• Adhere to all company policies and procedures.

• High school diploma or equivalent; Bachelor's degree preferred.
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in using CRM software and helpdesk systems.
• Ability to remain calm and professional under pressure.
• Customer-focused attitude with a passion for service excellence.

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must
9. Bahraini nationals only

1. BRIEF DESCRIPTION OF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:

1. Answer all calls within 2 rings
2. Cordial and positive tone of voice in all calls
3. Focus on needs of the customer and provide for their queries and requests
4. Sell, up-sell and cross-sell different products and services to the customer
5. Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
6. Data entry
7. Filing and documentation management
8. Updating information and ensuring accuracy of data records

1. ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/EXPERIENCE/SKILLS)

1. Minimum of high school certification
2. Diploma and some form of work experience is preferred
3. Strong communication skills
4. Good selling skills
5. Positive energy and teamwork ethos
6. Excellent written and oral communication skills
7. Strong English language skills
8. Good understanding of the services
9. Be highly computer literate, particularly in Microsoft Office Products

2. TYPICAL WORKING CONDITIONS

Normal Working Hours: 40 hours a week

Working Timing: rotating shift.

Work may require occasional weekend and/or evening work.

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only