What Jobs are available for Service Delivery in Bahrain?

We're Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you

What You'll Do

• Overseeing service delivery for both BPO and in-house teams
• Managing client relationships and ensuring SLAs are met
• Driving performance, quality, and efficiency across all customer service channels
• Implementing and optimizing customer service technologies and processes
• Leading, mentoring, and developing high-performing teams
• Analyzing customer interaction data to identify trends and opportunities for improvement
• Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.

What We're Looking For

• 5+ years of experience in customer service management (multi-channel preferred)
• Proven expertise in managing both in-house and outsourced teams
• Strong leadership, problem-solving, and decision-making skills
• Proficiency in customer service technologies, CRM systems & COPC standards
• Experience in budget management, data analysis & performance reporting
• Ability to thrive in a fast-paced, dynamic environment
• Flexibility in undertaking business trips as required

Location: Bahrain,

If you're ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that's redefining service excellence

• Accurately pick up food orders from the kitchen and deliver them to customer locations.
• Ensure deliveries are made within the estimated time frame.
• Safely operate a vehicle, adhering to all traffic laws and regulations.
• Verify order accuracy before departure and upon delivery.
• Handle cash and credit card payments accurately and efficiently.
• Provide friendly and courteous customer service during deliveries.
• Maintain the cleanliness and basic upkeep of the delivery vehicle.
• Report any issues, delays, or customer concerns to management promptly.
• Assist with basic food preparation or packaging duties during downtime, as needed.
• Navigate efficiently using GPS or maps.

• Valid driver's license and a clean driving record.
• Reliable personal vehicle with current insurance.
• Proven experience as a delivery driver, preferably in the food service industry.
• Familiarity with the local delivery area of Busaiteen, Muharraq, BH .
• Excellent time management and organizational skills.
• Good communication and customer service skills.
• Ability to work independently and manage time effectively.
• Must be punctual and dependable.
• Ability to handle basic food safety procedures.
• This role requires on-site presence for shifts.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in food service management, catering operations, or event management.
• Proven experience managing operational teams and coordinating complex events.
• Strong understanding of food safety regulations and best practices.
• Excellent client relationship management and communication skills.
• Proficiency in event planning software and operational management tools.
• Strong negotiation and vendor management skills.
• Demonstrated ability to manage budgets and control costs.
• Excellent problem-solving and decision-making capabilities.
• Ability to work independently and manage multiple projects simultaneously in a remote setting.
• A passion for food and exceptional service delivery.

• Supervising and managing a team of catering staff, including hiring, training, scheduling, and performance evaluation.
• Ensuring compliance with all food safety, sanitation, and health regulations (HACCP standards).
• Managing inventory levels, ordering supplies, and controlling food costs to optimize profitability.
• Developing and implementing operational procedures to enhance efficiency and service quality.
• Maintaining strong relationships with clients, addressing feedback, and resolving issues promptly.
• Overseeing the preparation and presentation of food, ensuring high-quality standards are met.
• Managing budgets and financial performance of the catering operation.
• Ensuring equipment is well-maintained and operational.
• Implementing effective customer service strategies to drive repeat business and positive reviews.
• Contributing to menu development and innovation.

• Proven experience in food service management, catering operations, or a similar role.
• Strong knowledge of food safety, sanitation, and health regulations.
• Excellent leadership, team management, and interpersonal skills.
• Demonstrated ability in inventory control, cost management, and financial oversight.
• Effective problem-solving and decision-making abilities.
• Customer-focused with a passion for delivering excellent service.
• Proficiency in relevant software (e.g., POS systems, inventory management tools).
• A degree or diploma in Hospitality Management or Culinary Arts is a plus.

• Manage and lead the day-to-day operations of the customer service department.
• Develop and implement customer service strategies and policies to enhance customer satisfaction.
• Supervise, train, and mentor a team of customer service representatives and supervisors.
• Set and monitor key performance indicators (KPIs) for the customer service team, including response times, resolution rates, and CSAT.
• Analyze customer feedback and service data to identify trends and areas for improvement.
• Manage customer escalations and ensure timely and effective resolution of complex issues.
• Collaborate with other departments to address customer concerns and improve overall service delivery.
• Implement and optimize customer service tools and technologies, including CRM and helpdesk software.
• Develop and deliver training programs to enhance the skills and knowledge of the customer service team.
• Contribute to process improvements to increase efficiency and effectiveness of customer support operations.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 6 years of experience in customer service, with at least 3 years in a management or leadership role.
• Proven experience in managing customer service operations and teams.
• Strong understanding of customer service principles, best practices, and relevant technologies (CRM, helpdesk software).
• Excellent leadership, coaching, and team-building skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency in analyzing customer service data and KPIs.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience in developing and delivering customer service training.
• Customer-centric mindset with a passion for delivering exceptional service.

• Oversee the day-to-day operations of multiple catering units, ensuring high standards of service and product quality.
• Develop and implement operational strategies to enhance efficiency, reduce costs, and maximize profitability.
• Manage staff performance, including hiring, training, scheduling, and performance evaluations.
• Ensure compliance with all health, safety, and sanitation regulations (e.g., HACCP).
• Monitor inventory levels, manage food costs, and optimize procurement processes.
• Develop and maintain strong relationships with clients, addressing their needs and ensuring exceptional service delivery.
• Implement quality control measures and conduct regular audits of operations.
• Collaborate with culinary teams to develop menus and ensure consistent food quality.
• Analyze operational data and generate reports to identify areas for improvement.
• Drive innovation in service delivery and operational practices.
• Manage budgets and financial performance for assigned catering units.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in food service or catering operations management.
• Proven experience in managing multiple locations or large-scale catering operations.
• Strong understanding of food safety standards, regulations, and best practices.
• Excellent leadership, team management, and problem-solving skills.
• Proficiency in financial management, budgeting, and cost control.
• Exceptional communication, interpersonal, and client relationship management skills.
• Ability to work independently, manage time effectively, and adapt to changing priorities in a remote setting.
• Experience with catering management software and operational reporting tools.
• Passion for delivering high-quality food and exceptional customer experiences.

Job ID: 39643

Location: Manama, BH

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 17 Sept 2025

Job Summary

As Client Service Manager for Trade Operations & Service at Standard Chartered, you will be pivotal in delivering outstanding client service and expert advice to our Corporate Institutional Banking and Commercial Banking clients. Your role encompasses managing transactional inquiries, resolving complaints, and addressing service-related issues swiftly and efficiently within the trade operations realm. This position involves close collaboration with diverse internal teams and engagement with clients to ensure seamless transactional experiences while fostering trust and satisfaction.

In this dynamic role, you will receive assignments from the Head of Trade Operations and Service, where your contributions will include handling trade transactions, responding to risk-related queries, and driving process improvement initiatives. Your ability to balance meticulous operational tasks with proactive client engagement will be key to enhancing service quality and operational resilience.

This role requires a solutions-oriented mindset and a commitment to maintaining high service standards within a regulated banking environment.

Your work will significantly impact client relationships and operational excellence, supporting Standard Chartered's mission to be a trusted partner for our clients.

Key Responsibilities

The Client Service Manager role includes the following primary responsibilities:

• Act as the main point of contact for clients and internal staff regarding advice, inquiries, complaints, and various service issues related to trade operations, ensuring swift and professional responses.
• Consistently deliver client service that meets or exceeds established service level agreements, maintaining high standards of accuracy and responsiveness.
• Collaborate closely with Relationship Managers, Product Sales, Operations, and other stakeholders to collaboratively resolve client issues and identify opportunities to enhance the overall client experience.
• Manage complex transactional errors and discrepancies by liaising effectively with clients and internal teams to ensure timely and satisfactory resolution.
• Lead the service recovery process by accurately logging complaints, investigating root causes, and implementing corrective actions to restore client confidence.
• Engage with clients proactively to assess service performance, gather feedback, and develop continuous improvement plans to elevate service delivery standards.
• Establish and maintain trusted partnerships with clients through regular communication and operational support at the transaction level.
• Identify, escalate, and mitigate any risks, compliance concerns, or conduct issues in a timely and collaborative manner to uphold the integrity of trade operations.

Skills and Experience

Ideal candidates will possess a comprehensive set of skills and experiences, including:

• A detail-oriented approach, demonstrating ownership across the end-to-end service delivery lifecycle within trade operations.
• Strong teamwork abilities, with a collaborative mindset that values effective relationship-building with peers, clients, and business partners.
• Exceptional communication skills encompassing verbal, written, and interpersonal abilities, enabling effective influence and negotiation with diverse stakeholders.
• Proven track record of managing direct client interactions with confidence and professionalism, delivering client-centric solutions in complex environments.
• A positive attitude coupled with excellent interpersonal skills, fostering constructive dialogue and mutual respect.
• Highly developed analytical and problem-solving skills, allowing for the timely identification of operational issues and implementation of solutions.
• Effective time management talents to balance multiple priorities and meet demanding deadlines in a fast-paced setting.
• Proficiency in English is essential, underscoring the ability to communicate clearly and concisely within an international banking environment.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.