724 Service Delivery jobs in Bahrain
Customer Service Delivery Manager
Manama, Capital
Keeta
Posted today
Job Viewed
Job Description
We’re Hiring: Customer Service Delivery Manager
Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
What You’ll Do
- Overseeing service delivery for both BPO and in-house teams
- Managing client relationships and ensuring SLAs are met
- Driving performance, quality, and efficiency across all customer service channels
- Implementing and optimizing customer service technologies and processes
- Leading, mentoring, and developing high-performing teams
- Analyzing customer interaction data to identify trends and opportunities for improvement
- Managing vendor relationships and ensuring seamless service delivery
Why Keeta?
- Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
- Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
- Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.
What We’re Looking For
- 5+ years of experience in customer service management (multi-channel preferred)
- Proven expertise in managing both in-house and outsourced teams
- Strong leadership, problem-solving, and decision-making skills
- Proficiency in customer service technologies, CRM systems & COPC standards
- Experience in budget management, data analysis & performance reporting
- Ability to thrive in a fast-paced, dynamic environment
- Flexibility in undertaking business trips as required
Location: Bahrain,
If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!
#J-18808-Ljbffr
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0
Senior Customer Support Specialist - Technical Support
10010 Bilad Al Qadeem, Capital
BHD75000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and highly skilled Senior Customer Support Specialist to join their dynamic support team. This role is crucial in ensuring our customers receive exceptional technical assistance and a positive experience with our products and services. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing timely and effective resolutions. As a senior member of the team, you will also mentor junior support agents, contribute to the development of support knowledge bases and best practices, and identify trends in customer issues to provide feedback to product development teams. The ideal candidate possesses a strong technical aptitude, excellent communication skills, and a passion for customer advocacy. You should be adept at diagnosing intricate problems, patiently explaining technical concepts to non-technical users, and managing multiple support channels, including phone, email, and live chat. Experience with CRM systems and ticketing software is essential. This position is based in Tubli, Capital, BH , with a hybrid work arrangement, offering a blend of in-office collaboration and remote flexibility. We are looking for individuals who are empathetic, proactive, and committed to exceeding customer expectations. A background in IT support, software troubleshooting, or a related technical field is highly advantageous. You will play a key role in maintaining high customer satisfaction ratings and contributing to the overall success of the customer support function.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex hardware and software issues.
- Escalate critical issues to relevant technical teams and ensure timely resolution.
- Create and maintain comprehensive documentation, FAQs, and knowledge base articles.
- Train and mentor junior customer support representatives.
- Analyze customer feedback and identify areas for service improvement.
- Collaborate with product and engineering teams to communicate customer pain points and suggest product enhancements.
- Manage and prioritize incoming support tickets to ensure service level agreements are met.
- Proactively identify and resolve potential customer issues.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in customer support or technical helpdesk roles.
- Proven experience troubleshooting complex software and hardware problems.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical concepts clearly and concisely to diverse audiences.
- Experience in mentoring or leading junior team members is a plus.
- Customer-centric mindset with a commitment to delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist - Technical
3008 Southern, Southern
BHD50000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client, a rapidly growing software company, is seeking a motivated and technically adept Customer Support Specialist to join their fully remote support team. In this role, you will be the primary point of contact for customers seeking assistance with our innovative software products. You will provide timely, accurate, and friendly support via multiple channels, including email, chat, and phone. Responsibilities include troubleshooting technical issues, guiding users through product features, and resolving complex problems efficiently. You will document customer interactions, maintain detailed support tickets, and escalate issues to relevant departments when necessary. A key aspect of this role is contributing to our knowledge base by creating and updating helpful articles and FAQs. The ideal candidate will possess excellent communication and interpersonal skills, with a patient and empathetic approach to customer service. A strong technical aptitude, with the ability to understand and explain software functionality, is essential. Prior experience in a customer support role, particularly in a technical environment, is highly preferred. Familiarity with CRM systems and helpdesk software is a significant advantage. You must be a self-starter, able to manage your workload effectively and work independently in a remote setting. A genuine passion for helping customers and a commitment to providing an exceptional support experience are paramount. This is an excellent opportunity to grow your career in customer support within a forward-thinking company, contributing to customer satisfaction and product improvement from anywhere. The role supports users of services primarily utilized in Nuwaidrat, Southern, BH , but the work is performed remotely.
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2
Customer Support Specialist - Technical
201 Busaiteen, Muharraq
BHD25 Hourly
WhatJobs
Posted 3 days ago
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Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to manage and resolve customer inquiries and issues. This role is critical to ensuring customer satisfaction and maintaining high service standards. The primary responsibility will be to provide exceptional support via phone, email, and chat, addressing technical challenges and guiding users through product functionalities. You will be expected to thoroughly investigate customer complaints, identify root causes, and implement effective solutions in a timely manner. This involves collaborating closely with technical teams to escalate complex issues and track their resolution. A key aspect of this role is documenting all customer interactions, feedback, and issue resolutions within the CRM system to build a comprehensive knowledge base. The ideal candidate will possess outstanding communication and interpersonal skills, with a patient and professional demeanor. A strong aptitude for problem-solving and troubleshooting technical issues is essential. Experience in a customer-facing role, particularly within the tech industry, is highly preferred. This position is located in **Busaiteen, Muharraq, BH**, requiring the ability to work on-site. You will be part of a supportive team environment where continuous learning and professional development are encouraged. Our client is committed to fostering a culture of customer-centricity and values employees who are proactive, detail-oriented, and committed to exceeding customer expectations. Regular training will be provided to ensure you are up-to-date with product knowledge and support best practices. If you are passionate about helping people and resolving complex problems, this role offers a rewarding career path.
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3
Customer Support Specialist (Technical)
7001 Al Daih, Northern
BHD2000 Monthly
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a proactive and empathetic Customer Support Specialist with a technical aptitude to join their growing support team. In this role, you will be the first point of contact for customers encountering technical issues with our client's software products and services. You will be responsible for troubleshooting, diagnosing, and resolving customer problems efficiently and effectively, ensuring a high level of customer satisfaction. This position requires excellent communication skills, a patient demeanor, and the ability to explain complex technical concepts in an understandable manner.
Key Responsibilities:
Qualifications:
This is an exciting opportunity to join a dynamic company in **Budaiya, Northern, BH**. We offer a collaborative work environment, opportunities for growth, and a competitive salary package. If you have a passion for helping people and a knack for technology, apply today!
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing timely and accurate support.
- Diagnose and troubleshoot technical issues reported by customers, utilizing available tools and resources.
- Guide customers through step-by-step solutions to resolve software and hardware problems.
- Escalate unresolved issues to appropriate technical teams, providing detailed documentation.
- Maintain accurate and comprehensive records of customer interactions and resolutions in the CRM system.
- Educate customers on product features and best practices to prevent future issues.
- Contribute to the development of FAQs, knowledge base articles, and support documentation.
- Identify recurring issues and provide feedback to the product development team for potential improvements.
- Ensure a high level of customer satisfaction by delivering professional and courteous service.
- Stay up-to-date with product updates, new features, and technical changes.
- Collaborate with team members to share knowledge and best practices.
- Adhere to service level agreements (SLAs) for response and resolution times.
Qualifications:
- Proven experience in a customer support or technical helpdesk role.
- Strong understanding of software applications and operating systems.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills, with the ability to articulate technical information clearly.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with CRM software and ticketing systems.
- Basic knowledge of networking concepts is a plus.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Familiarity with SaaS products is advantageous.
This is an exciting opportunity to join a dynamic company in **Budaiya, Northern, BH**. We offer a collaborative work environment, opportunities for growth, and a competitive salary package. If you have a passion for helping people and a knack for technology, apply today!
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4
Customer Support Lead - Technical
6001 Hamad Town, Northern
BHD58000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client, a growing software solutions provider, is seeking a skilled and customer-focused Customer Support Lead to manage their technical support operations in Hamad Town, Northern, BH . This hybrid role requires a balance of in-office leadership and remote coordination. You will be responsible for leading a team of support agents, ensuring the timely and effective resolution of customer technical issues, and continuously improving the customer support experience. This is an excellent opportunity for an individual with strong technical aptitude and excellent leadership skills to make a significant impact.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, train, and mentor a team of customer support representatives, fostering a high-performance culture.
- Oversee the daily operations of the technical support department, ensuring service level agreements (SLAs) are met.
- Handle escalated customer technical issues and provide advanced troubleshooting support.
- Develop and implement efficient support processes and workflows to enhance customer satisfaction.
- Monitor support ticket queues and ensure timely response and resolution of customer inquiries.
- Analyze support data to identify trends, common issues, and areas for product improvement.
- Create and maintain comprehensive knowledge base articles and support documentation.
- Collaborate with product development and engineering teams to resolve complex technical problems.
- Manage customer feedback and implement strategies for service improvement.
- Contribute to the strategic planning and goal setting for the customer support department.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 4 years of experience in customer support, with at least 1-2 years in a leadership or supervisory role.
- Proven experience with technical troubleshooting and problem-solving in a software environment.
- Excellent understanding of helpdesk software and CRM systems.
- Strong communication, interpersonal, and customer service skills.
- Ability to motivate and lead a team effectively.
- Familiarity with ITIL best practices is a plus.
- Ability to manage multiple priorities and work effectively in a hybrid work model.
- Proficiency in diagnosing and resolving a wide range of technical issues.
- A customer-centric mindset with a passion for delivering exceptional service.
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5
Customer Support Specialist - Technical
23001 Ghuraifa, Capital
BHD22 Hourly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Join our growing team as a Technical Customer Support Specialist in Jidhafs, Capital, BH . Our client is a dynamic technology firm renowned for its innovative software solutions. This role is crucial in ensuring our users receive exceptional support and can fully leverage our products. You will be the primary point of contact for customers experiencing technical difficulties or requiring assistance with our software suite. This involves diagnosing and resolving a wide range of technical issues through various channels, including phone, email, and live chat. A keen analytical mind and strong troubleshooting skills are essential for identifying root causes of problems and providing effective, timely solutions. You will be expected to document customer interactions, technical issues, and resolutions in our CRM system to contribute to our knowledge base and improve product performance. Collaborating closely with the engineering and product development teams, you will provide valuable feedback on recurring issues and potential product enhancements. Maintaining a high level of customer satisfaction is paramount, and you will strive to exceed expectations in every interaction. This position offers a blend of on-site collaboration and remote flexibility, allowing you to contribute effectively while maintaining a healthy work-life balance. We are looking for individuals who are passionate about technology, possess excellent communication skills, and are driven to help others succeed. A background in IT support, software troubleshooting, or a related technical field is highly advantageous. The ability to explain complex technical concepts in a clear and concise manner to both technical and non-technical users is a key requirement. If you are a problem-solver who thrives in a fast-paced environment and enjoys making a tangible impact, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide technical assistance and support to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues.
- Guide users through installation, troubleshooting, and maintenance.
- Document all interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate internal teams.
- Contribute to the development and maintenance of support documentation and FAQs.
- Identify trends in customer issues and provide feedback to product teams.
- Maintain a high level of customer satisfaction through excellent service.
- Participate in training sessions to stay updated on product knowledge.
- Follow established procedures and best practices for customer support.
- Previous experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS, Linux).
- Familiarity with common software applications and cloud services.
- Excellent problem-solving and analytical skills.
- Exceptional written and verbal communication abilities.
- Ability to manage multiple support tickets simultaneously.
- Customer-focused mindset with a passion for helping others.
- Associate's or Bachelor's degree in IT, Computer Science, or a related field is a plus.
- Experience with remote support tools is beneficial.
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6
Customer Support Specialist - Technical
22605 Northern, Northern
BHD45000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is a rapidly growing SaaS company that provides innovative solutions to businesses worldwide. We are looking for a proactive and technically adept Customer Support Specialist to join our dynamic team, serving clients primarily from our **Shakhura, Northern, BH** hub, with flexibility for hybrid work. This role is crucial for ensuring our users have a seamless and positive experience with our products, providing timely and effective solutions to their technical queries and issues.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Respond to customer inquiries via email, phone, and chat, providing timely and accurate technical support.
- Troubleshoot and resolve customer issues related to software functionality, integration, and usability.
- Escalate complex technical problems to appropriate internal teams (e.g., development, QA) and track resolutions.
- Document customer interactions, issues, and solutions in our CRM system.
- Create and update help desk documentation, FAQs, and knowledge base articles.
- Assist in user onboarding and training sessions, ensuring customers can effectively utilize our platform.
- Gather customer feedback and identify trends to inform product improvements.
- Proactively monitor customer accounts for potential issues and offer solutions.
- Collaborate with product and engineering teams to report bugs and suggest feature enhancements.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
Required Qualifications:
- Proven experience in a customer support or technical support role, preferably within the software industry.
- Excellent understanding of common software troubleshooting techniques.
- Familiarity with CRM systems and help desk software.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Ability to multitask, prioritize, and manage time effectively.
- Patient, empathetic, and customer-focused attitude.
- Experience with SaaS products is a significant advantage.
- Proficiency in using standard office software (e.g., Microsoft Office Suite, Google Workspace).
- Ability to work effectively both independently and as part of a team.
- A passion for technology and a willingness to learn new products and systems.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist - Technical
10302 Tubli
BHD55000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a diligent and customer-focused Technical Support Specialist to join their dynamic team serving clients in A'ali, Northern, BH . This hybrid role offers a blend of remote flexibility and in-office collaboration. You will be the primary point of contact for customers, providing expert technical assistance and ensuring a seamless user experience with our software products. The ideal candidate possesses excellent troubleshooting skills, a patient demeanor, and a passion for helping others resolve technical challenges.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and support requests via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software installation, configuration, and usage.
- Guide customers through troubleshooting steps, providing clear and concise instructions.
- Escalate complex technical issues to senior support staff or engineering teams when necessary, ensuring thorough documentation.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Develop and update knowledge base articles, FAQs, and user guides to empower customers and internal teams.
- Identify recurring technical issues and provide feedback to product development teams for potential improvements.
- Collaborate with cross-functional teams, including sales and product management, to ensure customer satisfaction.
- Adhere to service level agreements (SLAs) and performance metrics.
- Contribute to a positive and supportive team environment, sharing knowledge and best practices.
- Minimum of 3 years of experience in a technical support or customer service role, preferably within the software industry.
- Strong understanding of operating systems (Windows, macOS), common software applications, and networking concepts.
- Excellent problem-solving and analytical skills with the ability to troubleshoot complex technical problems.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Proficiency with ticketing systems and CRM software.
- A patient, empathetic, and customer-centric attitude.
- Ability to work effectively both independently and as part of a hybrid team.
- Strong organizational skills and attention to detail.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Experience with (specific software/platform relevant to the client's industry) is a significant advantage.
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8
Customer Support Specialist - Technical
00911 Al Malikiyah, Northern
BHD3500 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm, is looking for a highly motivated and customer-focused Technical Support Specialist to be based in Hidd . This role is crucial in ensuring our customers receive exceptional assistance with our innovative software solutions. You will be the primary point of contact for troubleshooting technical issues, guiding users through complex problems, and providing timely resolutions. Responsibilities include:
- Responding to customer inquiries via phone, email, and live chat in a professional and efficient manner.
- Diagnosing and resolving technical issues related to our software products and services.
- Escalating complex issues to senior technical teams when necessary, ensuring clear documentation.
- Providing comprehensive product information and user guidance.
- Creating and maintaining a knowledge base of common issues and solutions.
- Gathering customer feedback to identify areas for product improvement.
- Collaborating with the development and quality assurance teams to report bugs and suggest enhancements.
- Ensuring customer satisfaction through proactive problem-solving and excellent communication.
- Adhering to service level agreements (SLAs) for response and resolution times.
- Documenting all customer interactions and resolutions accurately in the CRM system.
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9