35 Service Delivery Manager jobs in Bahrain
Customer Service Delivery Manager
Posted 7 days ago
Job Viewed
Job Description
We’re Hiring: Customer Service Delivery Manager
Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!
What You’ll Do
- Overseeing service delivery for both BPO and in-house teams
- Managing client relationships and ensuring SLAs are met
- Driving performance, quality, and efficiency across all customer service channels
- Implementing and optimizing customer service technologies and processes
- Leading, mentoring, and developing high-performing teams
- Analyzing customer interaction data to identify trends and opportunities for improvement
- Managing vendor relationships and ensuring seamless service delivery
Why Keeta?
- Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
- Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
- Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.
What We’re Looking For
- 5+ years of experience in customer service management (multi-channel preferred)
- Proven expertise in managing both in-house and outsourced teams
- Strong leadership, problem-solving, and decision-making skills
- Proficiency in customer service technologies, CRM systems & COPC standards
- Experience in budget management, data analysis & performance reporting
- Ability to thrive in a fast-paced, dynamic environment
- Flexibility in undertaking business trips as required
Location: Bahrain,
If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!
#J-18808-LjbffrOperations Manager - Service Delivery
Posted today
Job Viewed
Job Description
Key responsibilities include managing day-to-day operational activities, ensuring service level agreements (SLAs) are met or exceeded, and optimizing resource allocation. You will be responsible for team supervision, performance management, and professional development of operational staff. Developing and implementing operational policies and procedures, identifying opportunities for process improvement, and implementing solutions to enhance efficiency and client satisfaction are core aspects of this role. You will also be involved in budgeting, cost control, and performance reporting to senior management. Maintaining strong client relationships through exceptional service delivery and proactively addressing any operational challenges will be essential.
We require candidates to hold a Bachelor's degree in Business Administration, Operations Management, or a related field, with a minimum of 6 years of experience in operations management, preferably in a service delivery environment. Proven experience in managing teams and driving operational performance is essential. Strong analytical, problem-solving, and decision-making skills are crucial. Excellent communication, interpersonal, and leadership abilities are required to effectively manage staff and interact with clients. Proficiency in operational planning and management software is beneficial. This hybrid role offers a competitive salary and benefits package, along with significant opportunities for professional growth and advancement within a thriving organization committed to excellence in service delivery.
Service Management Center Manager
Posted 7 days ago
Job Viewed
Job Description
Join a market-leading tech provider in Bahrain, managing the front line of service operations. As Service Management Center (SMC) Manager, you’ll lead a team monitoring and responding to incidents across networks, infrastructure platforms, and enterprise services, keeping business-critical systems up and running for customers.
This is a hands-on leadership role with real impact. You’ll coordinate first-level monitoring and resolution, oversee escalations, and make sure every incident is handled quickly, communicated clearly, and documented accurately. Working closely with engineering, field operations, and vendors, you’ll be the bridge between customers, technical teams, and senior management when it matters most.
The Role:
As SMC Manager, you’ll oversee 24/7 operations, leading Shift Engineers, Analysts, and Incident Coordinators to deliver fast, effective service support. You’ll monitor system health in real time, manage alarms and performance dashboards, and ensure incidents are triaged, escalated, and resolved to agreed SLAs.
You’ll track and report on incident trends, drive process improvements, and embed best practice aligned with ITIL standards. From shift planning to root cause analysis and post-incident reviews, you’ll keep the team running smoothly and services performing at their best.
What You’ll Be Doing:
• Leading day-to-day operations of the Service Management Center, ensuring 24/7 coverage and smooth shift handovers.
• Monitoring infrastructure across voice, data, internet, and enterprise platforms.
• Managing incident response from detection to resolution including RCA, stakeholder updates, and post-incident reports.
• Acting as the escalation point for high-priority or unresolved issues, coordinating with engineering, field teams, and vendors.
• Maintaining accurate incident logs, metrics, and performance reports.
• Supporting change management by reviewing planned changes and assessing risk.
• Coaching and mentoring the SMC team, ensuring up-to-date knowledge of tools, processes, and emerging tech.
• Driving continuous improvement in monitoring, escalation, and resolution processes.
What You’ll Need to Succeed:
• 7+ years in Network Operations or Service Management, with at least 2 years in a supervisory role.
• Strong incident handling, escalation management, and SLA tracking skills.
• Hands-on experience with enterprise-grade monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG).
• Background in tech operations, ISP, or managed services.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert a plus.
• Relevant technical certifications (e.g., CCNA/CCNP, Juniper, CompTIA Network+).
• Excellent communication and leadership skills, with the ability to work under pressure.
• Bilingual (Arabic & English) preferred, but strong non-Arabic speakers will also be considered.
What’s in It for You:
• Key leadership role in a mission-critical operations team.
• Competitive salary + annual bonus (based on performance).
• Opportunity to work at the center of enterprise tech service delivery.
• Lead and develop a skilled technical team in a collaborative environment.
• Influence processes and service assurance strategies at scale.
Next Steps:
If you thrive in high-stakes service environments and know how to lead a team to deliver fast, reliable support, we’d love to hear from you. Send your CV or get in touch in confidence to learn more.
#J-18808-LjbffrDelivery Manager - Trading
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Delivery Manager - Trading role at Keyrock
18 hours ago Be among the first 25 applicants
Join to apply for the Delivery Manager - Trading role at Keyrock
About The Company
We are a global liquidity and financial infrastructure provider within the realm of digital assets — serving institutional clients, centralized digital asset exchanges, and DeFi participants alike.
About The Company
We are a global liquidity and financial infrastructure provider within the realm of digital assets — serving institutional clients, centralized digital asset exchanges, and DeFi participants alike.
With approximately 200 team members working in a decentralized model around the world, and a headquarters based in Europe, we are actively building the future of digital assets.
Mission statement
We are seeking a Delivery Manager to work across multiple squads, ensuring strategic technical alignment, continuous delivery, trading system reliability, and robust regulatory oversight.
Working closely with the Head of Product and Head of Engineering, you will champion a culture of measurable improvement, using DORA metrics and other industry-recognised frameworks to drive actionable, data-backed enhancements in the speed and quality of delivery.
You will empower teams to achieve their outcomes while coordinating across engineering, operations, and quality assurance to remove blockers and align delivery practices with business-critical objectives.
Your calm, decisive leadership will help transform complex challenges into clear, actionable plans, balancing the needs of rapid iteration with the stability and compliance requirements of financial markets.
For this role, you will need to be based and work along CET timezone hours (or maximum +/- 2 hours deviation).
Key Responsibilities
- Leading Continuous Delivery: Proactively drive the continuous delivery lifecycle, empowering teams to achieve their goals. Use DORA metrics and similar frameworks to assess and continuously improve the delivery process, driving actionable and demonstrable insights into performance and quality.
- Strategic Technical Alignment: Coordinate closely with the Head of Product, Head of Engineering, engineers, QA, and operations teams to ensure that technical delivery decisions align with business strategy, compliance requirements, and continuous improvement objectives.
- Trading System Reliability: Ensure that delivery practices consistently support the stability, risk management, and performance standards required for mission-critical trading systems.
- Regulatory Oversight: Partner with compliance teams and other control functions to ensure all development and deployment practices meet regulatory requirements, with proper documentation and auditability in place.
- Quality Assurance: Line manage QA engineers, manage the QA automation roadmap and work with the Head of Product & Head of Engineering to drive improvements to our automated regression and integrated testing processes.
- Proven track record of working in an engineering-led organization applying modern Agile methods (Scrum, Kanban, Lean, XP).
- Demonstrated expertise in applying DORA metrics and similar industry frameworks to measure, evaluate, and improve delivery processes.
- Deep understanding of how large-scale, high-reliability software systems are designed, tested, deployed, and operated.
- Experience coordinating across product managers, engineers, architects, QA, DevOps, and compliance stakeholders.
- Background in high-performance, regulated environments such as finance, crypto, DeFi, or algorithmic trading is a strong plus.
- Background and understanding of trading and financial markets is a strong plus.
- Certifications in Agile, Lean, or related iterative software delivery methodologies are a plus
- Project management qualifications
- Expertise in using delivery performance frameworks (e.g., DORA, Accelerate) to drive data-informed improvements
- Exceptional communication, critical thinking, and organizational skills
- A competitive salary package
- Autonomy in your time management thanks to flexible working hours and the opportunity to work remotely
- The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence
Due to the nature of our business and external requirements, we perform background checks on all potential employees, passing which is a prerequisite to join Keyrock.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
Referrals increase your chances of interviewing at Keyrock by 2x
Get notified about new Delivery Manager jobs in Bahrain .
Manama, Capital Governorate, Bahrain 1 month ago
Technical Manager - Automotive and IndustrialManama, Capital Governorate, Bahrain 8 months ago
Linux Enablement - Software Engineering ManagerManama, Capital Governorate, Bahrain 3 weeks ago
Software Engineering Manager - Desktop and Embedded Linux OptimisationManama, Capital Governorate, Bahrain 5 months ago
Manama, Capital Governorate, Bahrain 3 months ago
Engineering Manager - Public Cloud, Python, GolangManama, Capital Governorate, Bahrain 1 month ago
Manama, Capital Governorate, Bahrain 2 weeks ago
Technical Product Marketing Manager - CybersecurityManama, Capital Governorate, Bahrain 2 months ago
Ubuntu Enablement - Software Engineering ManagerManama, Capital Governorate, Bahrain 2 months ago
Manama, Capital Governorate, Bahrain 2 months ago
Manama, Capital Governorate, Bahrain 4 days ago
QA Automation Engineer - Crypto Market Making, LinearWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrSenior Delivery Manager
Posted today
Job Viewed
Job Description
Key responsibilities include:
- Developing and implementing strategic delivery plans to meet business objectives.
- Managing a team of drivers, providing guidance, training, and performance feedback.
- Ensuring all vehicles are properly maintained, serviced, and compliant with safety standards.
- Optimizing delivery routes for maximum efficiency and minimal cost.
- Monitoring driver performance and adherence to schedules and protocols.
- Handling customer inquiries and resolving any delivery-related issues promptly.
- Maintaining accurate records of deliveries, vehicle maintenance, and driver hours.
- Collaborating with the procurement department for vehicle acquisition and supplies.
- Staying updated on industry best practices and technological advancements in logistics.
IT Delivery Manager/ Project Manager
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the IT Delivery Manager/ Project Manager role at Minds United .
Job Description
- IT Delivery Manager/Project Manager with experience in Information Security.
- Strong communication skills.
- Resource Location: Preferably currently in KSA or willing to move to KSA at the earliest.
- PMP certification or training.
- Good IT/Banking background.
- Full understanding of information security risks.
- Entry level
- Full-time
- Information Technology
- Outsourcing and Offshoring Consulting
Referrals increase your chances of interviewing at Minds United by 2x.
Get notified about new Information Technology Delivery Manager jobs in Manama, Capital Governorate, Bahrain .
#J-18808-LjbffrSenior Delivery Manager - Logistics Fleet
Posted today
Job Viewed
Job Description
The Senior Delivery Manager will play a pivotal role in forecasting demand, planning routes, and allocating resources to meet service level agreements. This position requires a deep understanding of logistics software, real-time tracking systems, and performance metrics. You will be instrumental in building strong relationships with external vendors and service providers, negotiating contracts, and ensuring the highest standards of operational excellence. Furthermore, you will analyze delivery data to identify trends, inefficiencies, and areas for cost reduction, presenting findings and recommendations to senior management. A strong focus on safety, compliance, and driver training programs will be paramount.
Qualifications for this role include a Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. A minimum of 5-7 years of progressive experience in logistics management, specifically with fleet operations, is essential. Excellent leadership, communication, and problem-solving skills are required, along with a strong aptitude for data analysis and strategic planning. Proficiency in industry-standard logistics software and tools is a must. The ideal candidate will possess a proactive approach, a commitment to continuous improvement, and the ability to thrive in a fast-paced environment. Experience in the GCC region is a plus. This is an exceptional opportunity to make a significant impact within a growing organization.
Be The First To Know
About the latest Service delivery manager Jobs in Bahrain !
Remote Delivery Fleet Manager
Posted today
Job Viewed
Job Description
Remote Delivery Driver Manager
Posted today
Job Viewed
Job Description
Key responsibilities include managing driver schedules, assigning routes, and monitoring driver performance to ensure adherence to delivery timelines and company standards. You will be responsible for maintaining clear communication channels with drivers, addressing any issues or concerns that may arise during their shifts, and providing support as needed. This role involves ensuring compliance with all traffic laws, safety regulations, and company policies related to driving and delivery operations. The Remote Delivery Driver Manager will also be tasked with managing driver records, including licenses, certifications, and training logs. Utilizing dispatch and tracking software to monitor vehicle locations, delivery progress, and driver activities will be a core function. You will also be responsible for analyzing delivery performance data, identifying areas for improvement, and implementing strategies to enhance efficiency and customer satisfaction. This includes optimizing routes, minimizing transit times, and reducing operational costs. Collaboration with other operational teams to ensure seamless coordination between dispatch, warehousing, and customer service will be essential. The ability to motivate and manage drivers effectively from a distance is paramount for this role.
Candidates must have a Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field, or equivalent experience. A minimum of 5 years of experience in logistics, transportation, or fleet management, with at least 2 years in a supervisory or management role, is required. Proven experience in managing delivery drivers and coordinating logistics operations is essential. Strong knowledge of route planning software, GPS tracking systems, and dispatch management tools is highly desirable. Excellent leadership, communication, problem-solving, and organizational skills are critical for success in this remote role. The ability to manage and motivate a remote team effectively, using various communication technologies, is a must.
Senior Delivery Fleet Manager
Posted today
Job Viewed
Job Description
Key responsibilities include:
- Supervising a team of drivers and dispatchers, providing leadership, training, and performance management.
- Developing and maintaining preventive maintenance schedules for all vehicles to ensure safety and minimize downtime.
- Implementing and monitoring route planning software to optimize delivery routes and fuel efficiency.
- Managing relationships with third-party vendors for vehicle repairs, parts, and fuel.
- Ensuring adherence to all local and national transportation laws, safety standards, and environmental regulations.
- Analyzing fleet performance data to identify trends, areas for improvement, and cost-saving opportunities.
- Managing the budget for the fleet department, including vehicle acquisition, maintenance, fuel, and personnel costs.
- Investigating and resolving delivery issues, customer complaints, and accidents promptly and professionally.
- Staying abreast of new technologies and best practices in fleet management to continuously improve operations.
- Collaborating with logistics and operations teams to ensure seamless integration of fleet activities with overall business objectives.