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Customer Service Delivery Manager

Keeta

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Job Description

We're Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you

What You'll Do

  • Overseeing service delivery for both BPO and in-house teams
  • Managing client relationships and ensuring SLAs are met
  • Driving performance, quality, and efficiency across all customer service channels
  • Implementing and optimizing customer service technologies and processes
  • Leading, mentoring, and developing high-performing teams
  • Analyzing customer interaction data to identify trends and opportunities for improvement
  • Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

  • Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
  • Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
  • Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.

What We're Looking For

  • 5+ years of experience in customer service management (multi-channel preferred)
  • Proven expertise in managing both in-house and outsourced teams
  • Strong leadership, problem-solving, and decision-making skills
  • Proficiency in customer service technologies, CRM systems & COPC standards
  • Experience in budget management, data analysis & performance reporting
  • Ability to thrive in a fast-paced, dynamic environment
  • Flexibility in undertaking business trips as required


Location: Bahrain,

If you're ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that's redefining service excellence

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Food Service Operations Manager

101 Riffa, Southern BHD60000 Annually WhatJobs

Posted 13 days ago

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Job Description

full-time
Our client, a premier provider of catering and event services, is seeking a dynamic and experienced Food Service Operations Manager to lead their remote operational support team. This role is pivotal in ensuring the seamless execution of high-quality catering events, from initial client engagement through to post-event evaluation. You will oversee a dedicated team responsible for event planning, logistics coordination, vendor management, and quality assurance, ensuring every event meets our client's exceptional standards. This position requires strong organizational skills, excellent client-facing abilities, and a comprehensive understanding of food service operations and event management.

Key responsibilities will include managing event logistics, including staffing, menu coordination, equipment, and transportation, ensuring timely and efficient delivery. You will work closely with clients to understand their needs, develop customized catering solutions, and manage client expectations throughout the event planning process. Vendor management, including sourcing and negotiating with suppliers for food, beverages, and equipment, will be a significant part of your role. You will be responsible for developing and implementing operational procedures to ensure consistency, quality, and safety across all events. Performance monitoring, including client feedback analysis and financial tracking, will be crucial for continuous improvement. The ideal candidate will possess excellent leadership and team management skills, the ability to problem-solve effectively in high-pressure situations, and a passion for delivering outstanding customer experiences. This is a fantastic opportunity to lead and innovate within a growing food service business, contributing directly to client satisfaction and operational success.

Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of experience in food service management, catering operations, or event management.
  • Proven experience managing operational teams and coordinating complex events.
  • Strong understanding of food safety regulations and best practices.
  • Excellent client relationship management and communication skills.
  • Proficiency in event planning software and operational management tools.
  • Strong negotiation and vendor management skills.
  • Demonstrated ability to manage budgets and control costs.
  • Excellent problem-solving and decision-making capabilities.
  • Ability to work independently and manage multiple projects simultaneously in a remote setting.
  • A passion for food and exceptional service delivery.
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Food Service Operations Manager

301 Al Daih, Northern BHD50000 Annually WhatJobs

Posted 17 days ago

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Job Description

full-time
Our client is seeking a highly motivated and experienced Food Service Operations Manager to oversee the day-to-day operations of their catering facilities. This role is based in **Budaiya, Northern, BH** and requires a hands-on approach to ensuring exceptional service quality, operational efficiency, and profitability. You will be responsible for managing staff, controlling inventory, maintaining high standards of hygiene and safety, and driving customer satisfaction.

Key Responsibilities:
  • Supervising and managing a team of catering staff, including hiring, training, scheduling, and performance evaluation.
  • Ensuring compliance with all food safety, sanitation, and health regulations (HACCP standards).
  • Managing inventory levels, ordering supplies, and controlling food costs to optimize profitability.
  • Developing and implementing operational procedures to enhance efficiency and service quality.
  • Maintaining strong relationships with clients, addressing feedback, and resolving issues promptly.
  • Overseeing the preparation and presentation of food, ensuring high-quality standards are met.
  • Managing budgets and financial performance of the catering operation.
  • Ensuring equipment is well-maintained and operational.
  • Implementing effective customer service strategies to drive repeat business and positive reviews.
  • Contributing to menu development and innovation.

Qualifications:
  • Proven experience in food service management, catering operations, or a similar role.
  • Strong knowledge of food safety, sanitation, and health regulations.
  • Excellent leadership, team management, and interpersonal skills.
  • Demonstrated ability in inventory control, cost management, and financial oversight.
  • Effective problem-solving and decision-making abilities.
  • Customer-focused with a passion for delivering excellent service.
  • Proficiency in relevant software (e.g., POS systems, inventory management tools).
  • A degree or diploma in Hospitality Management or Culinary Arts is a plus.

This is an exciting opportunity to lead a dedicated team and contribute to the success of a growing food service operation. Our client is committed to providing a supportive work environment.
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Senior Food Service Operations Manager

20150 Arad BHD75000 Annually WhatJobs

Posted 13 days ago

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Job Description

full-time
Our client, a prominent food service provider, is seeking a highly capable Senior Food Service Operations Manager to oversee operations in Salmabad, Northern, BH . This role offers a hybrid work arrangement, requiring regular on-site presence for operational oversight and team management, complemented by remote administrative and strategic planning responsibilities. The ideal candidate will have a proven track record in managing multi-unit food service operations, ensuring exceptional customer service, operational efficiency, and profitability. Responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, overseeing inventory and supply chain management, and ensuring adherence to health and safety regulations. You will lead, train, and motivate a team of food service professionals, fostering a positive and productive work environment. Strong leadership, communication, and problem-solving skills are essential. The ability to analyze operational data, identify areas for improvement, and implement effective solutions is critical. Experience with various food service models, including restaurants, catering, and institutional food service, is advantageous. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 5 years of progressive experience in food service management, is required. ServSafe certification or equivalent is preferred. This is an excellent opportunity for a seasoned operations manager to take on a challenging and rewarding role within a growing organization.
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Senior Customer Service Operations Manager

108 Muharraq, Muharraq BHD5800 Annually WhatJobs

Posted 17 days ago

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Job Description

full-time
Our client is seeking a strategic and experienced Senior Customer Service Operations Manager to lead their customer support functions in Muharraq, Muharraq, BH . This role is critical for ensuring exceptional customer experiences and optimizing the efficiency of the customer service department. You will be responsible for managing a team of customer service professionals, developing and implementing service strategies, and driving continuous improvement initiatives. The ideal candidate possesses a deep understanding of customer service best practices, performance metrics, and the use of CRM and support software. Your expertise will be vital in setting service level agreements (SLAs), monitoring team performance, and implementing training programs to enhance agent skills. Responsibilities include overseeing daily operations, managing customer escalations, analyzing customer feedback, and reporting on key performance indicators (KPIs) such as customer satisfaction, resolution times, and first-contact resolution rates. You will work closely with other departments, including sales, marketing, and product development, to ensure a unified approach to customer care. A Bachelor's degree in Business Administration, Management, or a related field is required, along with a minimum of 6 years of experience in customer service management, with at least 3 years in a senior leadership role. Proven ability to lead, motivate, and develop a high-performing customer service team is essential. Excellent communication, problem-solving, and analytical skills are paramount. If you are passionate about delivering outstanding customer service and possess the leadership qualities to manage a dynamic team, this opportunity in Muharraq, Muharraq, BH awaits.
Responsibilities:
  • Manage and lead the day-to-day operations of the customer service department.
  • Develop and implement customer service strategies and policies to enhance customer satisfaction.
  • Supervise, train, and mentor a team of customer service representatives and supervisors.
  • Set and monitor key performance indicators (KPIs) for the customer service team, including response times, resolution rates, and CSAT.
  • Analyze customer feedback and service data to identify trends and areas for improvement.
  • Manage customer escalations and ensure timely and effective resolution of complex issues.
  • Collaborate with other departments to address customer concerns and improve overall service delivery.
  • Implement and optimize customer service tools and technologies, including CRM and helpdesk software.
  • Develop and deliver training programs to enhance the skills and knowledge of the customer service team.
  • Contribute to process improvements to increase efficiency and effectiveness of customer support operations.
Qualifications:
  • Bachelor's degree in Business Administration, Management, or a related field.
  • Minimum of 6 years of experience in customer service, with at least 3 years in a management or leadership role.
  • Proven experience in managing customer service operations and teams.
  • Strong understanding of customer service principles, best practices, and relevant technologies (CRM, helpdesk software).
  • Excellent leadership, coaching, and team-building skills.
  • Exceptional communication, interpersonal, and problem-solving abilities.
  • Proficiency in analyzing customer service data and KPIs.
  • Ability to manage multiple priorities and work effectively under pressure.
  • Experience in developing and delivering customer service training.
  • Customer-centric mindset with a passion for delivering exceptional service.
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Operations Manager

BHD90000 - BHD120000 Y New Dream Trading

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Job Description

A well reputed Cleaning Company in Bahrain is looking for a highly experienced and motivated
Operations Manager
to join our reputable cleaning company in Bahrain. The ideal candidate will have at least
5 years of experience
in operations management, ideally within the cleaning or facilities management industry. This is an urgent hiring position, so we are looking for someone who can start immediately.

Key Responsibilities:

  • Oversee day-to-day operations of cleaning services, ensuring all contracts and projects are executed efficiently and to the highest standards.
  • Develop and implement strategies to improve operational efficiency, reduce costs, and maintain quality service.
  • Manage and lead a team of cleaning staff, ensuring proper training, performance, and safety standards.
  • Coordinate with clients to ensure satisfaction and address any concerns or issues.
  • Handle scheduling, resource allocation, and inventory management.
  • Prepare reports and analyze operational data to track performance and make data-driven decisions.
  • Ensure compliance with local regulations, safety standards, and company policies.

Key Requirements:

  • Minimum of
    5 years of experience
    in an Operations Manager role, preferably in the cleaning, facilities management, or related industry.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to manage multiple projects simultaneously and meet deadlines.
  • Knowledge of operational software, scheduling, and inventory management systems.
  • Fluent in
    English, Hindi, Urdu, Tamil.
     (Preferred but not required).
  • Strong organizational and multitasking skills with attention to detail.
  • Experience managing budgets and financial performance.
  • Must be based in Bahrain or willing to relocate immediately.

Benefits:

  • Competitive salary based on experience.
  • Opportunity for growth within a well-established company.
  • Friendly and supportive work environment.
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Operations Manager

BHD30000 - BHD60000 Y Ali Abdul Jalil Turk & Sons Group

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Job Description

Operations manager needed for Rigs

Must have worked as operations manager

must have knowledge and experience in Rigs

send CVs at

Job Types: Full-time, Permanent

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Operations Manager

BHD90000 - BHD120000 Y Seissense

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Job Title: Senior eCommerce Operations Manager (Multi-Brand Oversight) Location: Manama, Bahrain Industry: Activewear, Supplements, Digital Retail Platform Focus: Shopify

Role Overview: Sense Wellness W.L.L is seeking a seasoned Operations Manager to oversee end-to-end operations across multiple Shopify-based brands. The ideal candidate will possess deep expertise in inventory control, warehouse coordination, purchase order management, and international B2B workflows. This role demands precision, speed, and strategic communication across manufacturers, accountants, and marketing teams.

Core Responsibilities:

Manage operations for 3–4 Shopify-based companies simultaneously

Coordinate with international manufacturers and suppliers across U.S. and global markets

Oversee inventory lifecycle, warehouse logistics, and fulfillment accuracy

Draft, track, and reconcile purchase orders with granular pricing control

Liaise with in-house accounting and marketing teams to ensure operational alignment

Respond rapidly to order issues, conscious customer requests, and stakeholder escalations

Maintain audit-ready documentation and compliance across all entities

Add measurable value across activewear, supplements, and wellness verticals

Required Experience:

5–7 years in eCommerce operations, preferably with Shopify

Proven success managing multi-brand portfolios

Strong grasp of inventory systems, warehouse coordination, and PO workflows

Familiarity with digital marketing, online sales funnels, and B2B channels

Experience in activewear or supplements is a strong advantage

Fluent in English; Urdu, Hindi, or Arabic is a plus

Nationalities welcome:

Ideal Candidate Traits

Strategic thinker with hands-on execution ability

Fast communicator with stakeholder fluency (manufacturer, agency, accountant)

Comfortable managing high-volume operations across multiple entities

Ready to contribute from day one—no hand-holding required

Start Date: Immediate How to Apply: Interested candidates may send their resume to

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Operations Manager

BHD6000 - BHD12000 Y Delivery Point Logistic Services

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Job Description

We are seeking a dynamic and results-driven Operations Supervisor to lead our dispatch and courier teams. This role is pivotal in ensuring seamless delivery coordination, operational excellence, and high customer satisfaction.

JOB DESCRIPTION

  • Lead and manage dispatchers and courier teams to ensure efficient delivery coordination and execution.
  • Monitor daily operations to ensure timely and accurate deliveries.
  • Track and analyze department KPIs to identify areas for improvement.
  • Implement strategies to enhance operational efficiency and meet performance targets.
  • Ensure all deliveries meet quality standards and comply with company policies and procedures.
  • Conduct regular audits to maintain high standards of service.
  • Provide ongoing training to couriers on delivery techniques and operational procedures.
  • Develop training programs to address skill gaps and enhance team performance.
  • Conduct regular team meetings to communicate goals, updates, and address concerns.
  • Foster an open and collaborative team environment.
  • Monitor customer feedback and take necessary actions to improve service quality.
  • Collaborate with the customer service team to resolve delivery-related issues and maintain high customer satisfaction levels.
  • Investigate and report any accidents or incidents, taking appropriate corrective actions.
  • Ensure safety protocols are followed and updated as needed.
  • Prepare regular reports on key operational metrics and present findings to management.
  • Use data-driven insights to inform decision-making and operational strategies.
  • Develop and implement backup plans for unexpected events.
  • Ensure the team is prepared to respond quickly and effectively in emergency situations.
  • Conduct regular performance evaluations for the courier team.
  • Provide feedback on individual and team performance and address performance issues through coaching and counselling.
  • Collaborate with cross-functional teams to implement changes, streamline workflows, and enhance overall performance.
  • Build and maintain positive relationships with key stakeholders, such as customers, suppliers, and internal departments.
  • Monitor team performance against established KPIs.
  • Identify areas for improvement and take proactive measures to address performance gaps through training, coaching, or process adjustments.
  • Establish and refine KPIs to monitor operational performance, track progress, and identify opportunities for further improvement.

If you thrive in fast-paced environments and have a passion for logistics, team leadership, and continuous improvement, we'd love to hear from you.

Job Type: Full-time

Pay: BD BD per month

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Operations Manager

BHD30000 - BHD60000 Y V2X Inc

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Job Description

Overview
The Operations Manager reports directly to the Project Manager/Deputy Project Manager. The Operations Manager shall work independently, support multiple Base Operations Support (BOS) programs with strong organizational skills, attention to detail, and the ability to problem-solve in a fast-paced environment.

Responsibilities

  • Coordinate visa processing and ensure compliance with deployment requirements.
  • Provide support to multiple programs during demobilization, including temporary duty (TDY)-related travel.
  • Provide administrative support to multiple programs and personnel.
  • Coordinates transportation for employees and visitors travel.
  • Provides input, prepares, and submit deliverables within the specified time frames.
  • Submits daily reports and other documentation as requested.
  • Supports Program Manager/Deputy Program Manager to schedule, coordinate customer meetings.
  • Oversees all base access and badge requests to ensure completeness and correctness in accordance with installation access policies.
  • Perform other duties as assigned in accordance with contractual, functional, and mission requirements.

Qualifications

  • Education/Certifications: Three (3) years related experience may be substituted for one year of education, if degree is required.

  • High school graduate or equivalent

  • Must be an Other Country National (OCN)
  • Must possess a Bahrain Driver's License
  • Must be able to obtain Common Access Card (CAC)
  • Must have communication skills in English, both written and oral

  • Skills:

  • Good verbal and written communication skills to direct employees, prepare reports for upper management and facilitate/disseminate information.

  • Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules
  • Ability to work independently and support multiple programs.
  • Excellent analytical, organizational, problem solving and time management skills.
  • Expert computer skills, specifically Microsoft Word and Excel.

  • Experience:

  • Minimum of four (4) years Base Operations Support Services (BOS) management and administration experience.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

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