57 Service Industries jobs in Bahrain

Join a market-leading tech provider in Bahrain, managing the front line of service operations. As Service Management Center (SMC) Manager, you’ll lead a team monitoring and responding to incidents across networks, infrastructure platforms, and enterprise services, keeping business-critical systems up and running for customers.

This is a hands-on leadership role with real impact. You’ll coordinate first-level monitoring and resolution, oversee escalations, and make sure every incident is handled quickly, communicated clearly, and documented accurately. Working closely with engineering, field operations, and vendors, you’ll be the bridge between customers, technical teams, and senior management when it matters most.

The Role:

As SMC Manager, you’ll oversee 24/7 operations, leading Shift Engineers, Analysts, and Incident Coordinators to deliver fast, effective service support. You’ll monitor system health in real time, manage alarms and performance dashboards, and ensure incidents are triaged, escalated, and resolved to agreed SLAs.

You’ll track and report on incident trends, drive process improvements, and embed best practice aligned with ITIL standards. From shift planning to root cause analysis and post-incident reviews, you’ll keep the team running smoothly and services performing at their best.

What You’ll Be Doing:

• Leading day-to-day operations of the Service Management Center, ensuring 24/7 coverage and smooth shift handovers.

• Monitoring infrastructure across voice, data, internet, and enterprise platforms.

• Managing incident response from detection to resolution including RCA, stakeholder updates, and post-incident reports.

• Acting as the escalation point for high-priority or unresolved issues, coordinating with engineering, field teams, and vendors.

• Maintaining accurate incident logs, metrics, and performance reports.

• Supporting change management by reviewing planned changes and assessing risk.

• Coaching and mentoring the SMC team, ensuring up-to-date knowledge of tools, processes, and emerging tech.

• Driving continuous improvement in monitoring, escalation, and resolution processes.

What You’ll Need to Succeed:

• 7+ years in Network Operations or Service Management, with at least 2 years in a supervisory role.

• Strong incident handling, escalation management, and SLA tracking skills.

• Hands-on experience with enterprise-grade monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG).

• Background in tech operations, ISP, or managed services.

• ITIL Foundation (mandatory); ITIL Intermediate/Expert a plus.

• Relevant technical certifications (e.g., CCNA/CCNP, Juniper, CompTIA Network+).

• Excellent communication and leadership skills, with the ability to work under pressure.

• Bilingual (Arabic & English) preferred, but strong non-Arabic speakers will also be considered.

What’s in It for You:

• Key leadership role in a mission-critical operations team.

• Competitive salary + annual bonus (based on performance).

• Opportunity to work at the center of enterprise tech service delivery.

• Lead and develop a skilled technical team in a collaborative environment.

• Influence processes and service assurance strategies at scale.

Next Steps:

If you thrive in high-stakes service environments and know how to lead a team to deliver fast, reliable support, we’d love to hear from you. Send your CV or get in touch in confidence to learn more.

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information about our products, services, and policies to assist customers with their needs.
• Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Keep detailed records of customer interactions and transactions using our CRM system.
• Collaborate with other team members and departments to ensure a seamless customer experience.
• Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment with a focus on employee well-being.
• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on company products or services.
• Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

• Ability to remain calm and composed under pressure while maintaining a positive attitude.
• Proficiency in using computers and familiarity with CRM software.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must
9. Bahraini nationals only

• Supervise and lead a team of customer service representatives.
• Provide ongoing training, coaching, and performance feedback to team members.
• Handle escalated customer inquiries and resolve complex issues effectively.
• Develop and implement customer service policies and procedures.
• Monitor customer service performance metrics and ensure adherence to service level agreements (SLAs).
• Analyze customer feedback and identify trends to improve service delivery.
• Manage helpdesk ticketing systems and ensure timely resolution of issues.
• Collaborate with other departments to ensure a seamless customer experience.
• Identify opportunities to enhance customer satisfaction and loyalty.
• Maintain accurate records of customer interactions and transactions.
• Contribute to the development of customer service training materials.
• Act as a point of escalation for critical customer issues.

• High school diploma or equivalent; Bachelor's degree in Business or a related field is preferred.
• Minimum of 3 years of experience in customer service, with at least 1 year in a supervisory or lead role.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Strong understanding of customer service principles and best practices.
• Ability to remain calm and professional under pressure.
• Excellent organizational and time management skills.
• Experience in training and onboarding new staff.
• Customer-centric mindset with a passion for service excellence.

• Manage and supervise the customer service team, providing guidance, training, and performance feedback.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Monitor customer interactions and service metrics to ensure quality standards are met.
• Handle escalated customer issues and complaints, resolving them efficiently and effectively.
• Identify areas for improvement in customer service processes and implement necessary changes.
• Train and onboard new customer service representatives.
• Collaborate with other departments to ensure seamless customer support.
• Develop and maintain knowledge base articles and support documentation.
• Analyze customer feedback and trends to provide insights for product and service improvements.
• Manage staffing levels and scheduling to ensure adequate coverage.
• Stay up-to-date with industry trends and best practices in customer service management.
• Foster a positive and customer-centric team culture.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.
• Proven track record of improving customer satisfaction scores and service efficiency.
• Excellent leadership, team management, and motivational skills.
• Strong problem-solving and conflict-resolution abilities.
• Exceptional written and verbal communication skills.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to work effectively in a hybrid environment, balancing remote management with in-office presence.
• Strong organizational and time management skills.
• Adaptability and a proactive approach to managing change.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services.
• Resolve customer complaints and issues efficiently and effectively.
• Process orders, returns, and exchanges as needed.
• Maintain accurate customer records and document all interactions.
• Identify and escalate complex issues to supervisors when necessary.
• Follow communication procedures, guidelines, and policies.
• Contribute to team effort by accomplishing related results as needed.
• Gather customer feedback and share insights with the team for service improvement.
• Maintain a positive and professional attitude towards customers and colleagues.

• High school diploma or equivalent; some college coursework or relevant certifications are a plus.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Proficiency with CRM systems and support ticketing software.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and maintain productivity in a remote environment.
• Patience and empathy when dealing with customer issues.
• Tech-savvy with the ability to learn new software quickly.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints efficiently and effectively.
• Process orders, returns, and exchanges as per company guidelines.
• Document all customer interactions and transactions in the CRM system.
• Identify and escalate priority issues to the appropriate departments.
• Gather customer feedback and share insights with the team to improve services.
• Maintain a high level of product knowledge and service expertise.
• Adhere to service level agreements (SLAs) and performance metrics.
• Contribute to team goals and foster a positive customer service environment.
• Assist in training new team members as needed.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Previous experience in customer service or a related field is preferred.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using computers and various software applications, including CRM systems.
• Ability to multitask and manage time effectively in a remote setting.
• Patience, empathy, and a positive attitude.
• Reliable internet connection and a dedicated workspace.
• Fluency in English is essential, additional languages are a bonus.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, complaints, and requests efficiently and effectively.
• Document all customer interactions and transactions accurately in the CRM system.
• Identify opportunities to enhance the customer experience and provide feedback for service improvement.
• Process orders, returns, and exchanges as needed.
• Escalate complex issues to the appropriate departments or supervisors for resolution.
• Maintain a high level of product and service knowledge.
• Adhere to company service standards and performance metrics.
• Build rapport and establish trust with customers.
• Participate in training sessions to stay updated on product offerings and service protocols.

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Proven customer support experience (1-2 years preferred).
• Excellent communication skills, both verbal and written.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using CRM software and MS Office applications.
• Ability to multitask and manage time effectively.
• Familiarity with basic troubleshooting techniques.
• Ability to adapt to a fast-paced environment.
• Comfortable working in a hybrid model, splitting time between office and remote work.