177 Service Industries jobs in Isa Town
Customer Service Representative
701 Riffa, Southern
BHD25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for a compassionate and efficient Customer Service Representative to join their remote-based team. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries via phone, email, and chat. The ideal candidate is an excellent communicator, patient, and possesses a strong problem-solving aptitude. You will play a vital role in maintaining customer satisfaction and building strong customer relationships.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries across multiple communication channels.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and empathetically.
- Guide customers through troubleshooting processes for common problems.
- Process orders, forms, and applications accurately.
- Maintain detailed records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate internal teams.
- Gather customer feedback and provide insights to improve service delivery.
- Contribute to team goals and maintain high performance metrics.
- Adhere to company service standards and privacy policies.
- Stay informed about company offerings and updates to better assist customers.
- Participate in training sessions to enhance product knowledge and service skills.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or call center role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric attitude.
- Reliable internet connection and a dedicated workspace for remote work.
- Basic computer literacy and familiarity with standard office applications.
- Ability to work independently and as part of a remote team.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative
101 Riffa, Southern
BHD22 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dedicated Customer Service Representative to join their team in **Riffa, Southern, BH**. This hybrid role offers a balance between in-office collaboration and remote flexibility. You will be responsible for managing customer inquiries via phone, email, and chat, providing accurate information about products and services, and resolving customer complaints or issues in a timely and professional manner. This role requires excellent communication and interpersonal skills, a patient demeanor, and a strong commitment to customer satisfaction. Key responsibilities include processing orders, managing customer accounts, documenting customer interactions, and escalating complex issues to the appropriate departments. You will also be involved in gathering customer feedback and contributing to service improvement initiatives. The ideal candidate will have prior experience in a customer-facing role, be proficient with CRM software, and possess strong problem-solving abilities. You should be comfortable working both independently and as part of a team, adapting to a hybrid work schedule. We offer a competitive salary and benefits package, along with opportunities for professional growth within a supportive environment. This is a fantastic chance to contribute to a positive customer experience within the vibrant community of **Riffa, Southern, BH**.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
23101 Isa Town, Northern
BHD18 Hourly
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
We are looking for a friendly and efficient Customer Service Representative to join our team in Isa Town, Southern, BH . This role is essential for providing outstanding support to our valued customers, resolving inquiries, and ensuring a positive brand experience. The ideal candidate will have excellent communication skills, a patient demeanor, and a strong commitment to customer satisfaction. This is a hybrid position, offering flexibility.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, addressing customer questions and concerns.
- Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
- Process customer requests, orders, and returns accurately.
- Maintain detailed records of customer interactions and transactions.
- Gather customer feedback and report it to management to help improve services.
- Follow communication procedures, guidelines, and policies.
- Identify opportunities to upsell or cross-sell products and services when appropriate.
- Contribute to team effort by accomplishing related results as needed.
- Ensure a high level of customer satisfaction through personalized and efficient service.
- High school diploma or equivalent; some college coursework is a plus.
- Proven customer support experience or experience as a client service representative is preferred.
- Excellent active listening, verbal communication, and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and a customer-centric approach.
- Familiarity with CRM systems and practices is beneficial.
- Proficiency in Microsoft Office Suite.
- Adaptability to changing work environments and schedules.
- A positive attitude and a willingness to learn.
- Ability to work effectively both independently and as part of a team in a hybrid setting.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
1212 Tubli
BHD1600 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service Representative to join their team in **A'ali, Northern, BH**. This role is essential in providing exceptional support to customers, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is a clear communicator with a strong problem-solving aptitude.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services, addressing customer needs and concerns.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Process orders, forms, applications, and requests efficiently.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Gather customer feedback and share insights with the team to improve service quality.
- Adhere to company policies and procedures, ensuring customer satisfaction and loyalty.
- Assist in training new customer service representatives.
- Contribute to a positive team environment by collaborating effectively with colleagues.
- Proactively seek ways to enhance the customer journey and service delivery.
- High school diploma or equivalent; higher education or relevant certifications are a plus.
- Proven experience in a customer service or client-facing role.
- Excellent communication, active listening, and interpersonal skills.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in using CRM software and standard office applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient, empathetic, and professional demeanor.
- Willingness to learn about products and services in detail.
- Team player with a strong work ethic.
- Flexibility to work shifts as required by operational needs.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Lead
2073 Tubli
BHD2800 Monthly
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Customer Service Lead to guide their support team in **A'ali, Northern, BH**. This role requires a dedicated professional with a passion for delivering exceptional customer experiences and a knack for problem-solving. As a Lead, you will be responsible for overseeing daily customer service operations, training and mentoring junior agents, and handling escalated customer issues with professionalism and efficiency. You will also play a key role in developing and implementing customer service policies and procedures to ensure consistency and quality. This position involves monitoring key performance indicators (KPIs) such as customer satisfaction, response times, and resolution rates, and implementing strategies to improve them. You will be responsible for identifying trends in customer inquiries and feedback, and collaborating with other departments to address root causes and enhance product/service offerings. The ability to motivate and lead a team, foster a positive work environment, and drive continuous improvement is essential. Experience with various customer support channels, including phone, email, and chat, is required. Proficiency in customer relationship management (CRM) software is a must. This is an excellent opportunity for a seasoned customer service professional to step into a leadership role and make a significant impact. We are looking for someone who can inspire confidence, resolve complex issues, and champion the voice of the customer within the organization. The successful candidate will be a strong communicator, a natural problem-solver, and possess excellent interpersonal skills. A proactive approach to anticipating customer needs and exceeding expectations will be highly valued. The role requires a commitment to maintaining high standards of service and contributing to customer loyalty and retention. The work environment emphasizes collaboration and professional growth. The ideal candidate will be adept at managing team performance, providing constructive feedback, and celebrating successes. This is a critical role in ensuring customer satisfaction and contributing to the overall success of our client. The opportunity to shape customer service strategies and directly influence customer perception is substantial. We aim to build a team that is both highly effective and genuinely passionate about serving customers.
Qualifications:
Qualifications:
- Proven experience in a customer service role, with at least 2 years in a supervisory or lead capacity.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to train, coach, and motivate a team.
- Experience in analyzing customer feedback and data to drive improvements.
- High school diploma or equivalent; Bachelor's degree preferred.
- Adaptability and problem-solving skills.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
60010 Isa Town, Northern
BHD25000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team. This role is crucial in ensuring our customers receive exceptional support and have positive interactions with our brand. You will be the primary point of contact for customer inquiries, issues, and feedback, handling them efficiently and professionally. Key responsibilities include responding to customer queries via phone, email, and potentially in-person at our **Isa Town, Southern, BH** office; troubleshooting problems and providing effective solutions; processing orders, requests, and returns accurately; maintaining customer records and updating relevant databases; and escalating complex issues to the appropriate departments when necessary. The ideal candidate will possess excellent communication and interpersonal skills, with a genuine passion for helping people. Patience, empathy, and a positive attitude are essential qualities for this role. A strong ability to listen actively, understand customer needs, and resolve issues in a timely manner is paramount. Familiarity with customer service software and basic computer proficiency is required. Previous experience in a customer service role is highly desirable, but we are willing to train motivated individuals who demonstrate a strong aptitude for customer care. You should be able to work effectively as part of a team and adhere to company policies and procedures. If you are a motivated individual who thrives in a service-oriented environment and enjoys making a difference for customers, we encourage you to apply for this exciting opportunity.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and in person.
- Provide accurate information about products and services.
- Troubleshoot customer issues and offer effective solutions.
- Process orders, returns, and exchanges efficiently.
- Maintain customer account information and update databases.
- Escalate unresolved issues to senior staff or relevant departments.
- Gather customer feedback and report insights to management.
- Adhere to company policies and customer service standards.
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience and a positive, customer-centric attitude.
- Basic computer proficiency and familiarity with CRM systems.
- Ability to work effectively in a team environment.
This advertiser has chosen not to accept applicants from your region.
5
Lead Customer Service Representative
2452 Riffa, Southern
BHD55000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Lead Customer Service Representative to join their dedicated team. This role requires a hands-on approach to customer support, coupled with leadership capabilities to mentor and guide junior representatives. You will be responsible for handling complex customer inquiries, resolving escalated issues, ensuring customer satisfaction, and contributing to the continuous improvement of customer service processes. The ideal candidate will possess exceptional communication skills, a passion for problem-solving, and a thorough understanding of customer service best practices.
Key Responsibilities:
A High School Diploma or equivalent is required; a Bachelor's degree in a related field is a plus. A minimum of 4 years of experience in customer service or a related role is essential, with at least 1 year in a lead or supervisory capacity. Proven experience in handling customer escalations and resolving complex issues is mandatory. Excellent verbal and written communication skills, active listening abilities, and empathy are critical. Strong problem-solving and decision-making skills are required. Proficiency in CRM software and Microsoft Office Suite is necessary. The ability to work effectively in a fast-paced environment and under pressure is important. A positive attitude and a strong commitment to customer satisfaction are essential. This role is based in A'ali, Northern, BH .
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and chat inquiries professionally and efficiently.
- Resolve complex customer issues and complaints, escalating when necessary.
- Provide product and service information to customers.
- Guide and mentor junior customer service representatives, providing training and support.
- Monitor customer interactions to ensure quality and adherence to company standards.
- Identify trends in customer issues and provide feedback to management for process improvements.
- Maintain accurate customer records and documentation in the CRM system.
- Assist in the development and implementation of customer service policies and procedures.
- Meet or exceed individual and team performance targets, including customer satisfaction scores and response times.
- Contribute to a positive and collaborative team environment.
- Troubleshoot technical issues related to products or services and guide customers through solutions.
- Process orders, forms, applications, and requests accurately.
- Conduct customer satisfaction surveys and follow up on feedback.
- Stay updated on product knowledge and company offerings.
A High School Diploma or equivalent is required; a Bachelor's degree in a related field is a plus. A minimum of 4 years of experience in customer service or a related role is essential, with at least 1 year in a lead or supervisory capacity. Proven experience in handling customer escalations and resolving complex issues is mandatory. Excellent verbal and written communication skills, active listening abilities, and empathy are critical. Strong problem-solving and decision-making skills are required. Proficiency in CRM software and Microsoft Office Suite is necessary. The ability to work effectively in a fast-paced environment and under pressure is important. A positive attitude and a strong commitment to customer satisfaction are essential. This role is based in A'ali, Northern, BH .
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative - Outbound
BH13 Tubli
BHD20 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dynamic and engaging Customer Service Representative to join their hybrid team, focusing on outbound communication. In this role, you will be responsible for reaching out to existing and potential customers to provide information, build relationships, and ensure satisfaction. This position combines remote work flexibility with essential in-office collaboration, offering a balanced approach to your work life. You will be based in the vibrant area of Sitra, Capital, BH .
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Initiate outbound calls to customers to follow up on inquiries, provide product information, and offer solutions.
- Address customer inquiries and concerns promptly and professionally, aiming for first-call resolution whenever possible.
- Educate customers on product features, benefits, and any ongoing promotions or services.
- Gather customer feedback and insights to help improve services and offerings.
- Maintain accurate and detailed records of all customer interactions and transactions in the CRM system.
- Collaborate with team members and supervisors to achieve departmental goals and objectives.
- Identify opportunities to upsell or cross-sell products and services where appropriate, based on customer needs.
- Handle customer complaints with empathy and a focus on finding satisfactory resolutions.
- Participate in regular team meetings and training sessions, both remotely and in-office.
- Adhere to all company policies, procedures, and quality standards.
Qualifications:
- Previous experience in a customer service or sales role is preferred.
- Excellent verbal communication and interpersonal skills, with a clear and friendly telephone demeanor.
- Strong listening skills and the ability to understand customer needs.
- Proficiency in using computers and basic software applications.
- Ability to work independently from home for designated periods and collaboratively in the office.
- A results-oriented mindset with a commitment to achieving targets.
- High school diploma or equivalent required.
- Experience with CRM software is a plus.
- Ability to adapt to changing priorities and work effectively under pressure.
- Demonstrated ability to be patient and empathetic with customers.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service & Support Lead
2302 Tubli
BHD2200 Monthly
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service & Support Lead to manage customer interactions and ensure exceptional service delivery in A'ali, Northern, BH . This pivotal role involves leading a team of customer service representatives, setting performance standards, and resolving complex customer issues. You will be responsible for developing and implementing customer service policies and procedures to enhance customer satisfaction and loyalty.
Key responsibilities include training and coaching the customer support team, monitoring service quality, and analyzing customer feedback to identify areas for improvement. You will manage incoming customer inquiries via phone, email, chat, and social media, ensuring timely and accurate responses. This role also involves collaborating with other departments, such as sales and technical support, to address customer needs effectively. The ideal candidate will possess excellent communication, problem-solving, and leadership skills. A strong understanding of customer service best practices, CRM systems, and support ticketing software is essential. This is a hybrid role, offering flexibility while requiring regular on-site presence to lead and support the team. A minimum of 3 years of experience in a customer service role, with at least 1 year in a leadership or supervisory capacity, is required.
Key Responsibilities:
Key responsibilities include training and coaching the customer support team, monitoring service quality, and analyzing customer feedback to identify areas for improvement. You will manage incoming customer inquiries via phone, email, chat, and social media, ensuring timely and accurate responses. This role also involves collaborating with other departments, such as sales and technical support, to address customer needs effectively. The ideal candidate will possess excellent communication, problem-solving, and leadership skills. A strong understanding of customer service best practices, CRM systems, and support ticketing software is essential. This is a hybrid role, offering flexibility while requiring regular on-site presence to lead and support the team. A minimum of 3 years of experience in a customer service role, with at least 1 year in a leadership or supervisory capacity, is required.
Key Responsibilities:
- Lead and mentor a team of customer service representatives.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor customer service performance and provide regular feedback to the team.
- Handle escalated customer inquiries and resolve complex issues effectively.
- Train new team members on customer service policies and procedures.
- Analyze customer feedback and identify trends for service improvement.
- Ensure timely and accurate responses to customer inquiries across multiple channels.
- Collaborate with other departments to address customer needs holistically.
- Maintain up-to-date knowledge of company products and services.
- Contribute to the development of customer service resources and FAQs.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum 3 years of experience in customer service, with at least 1 year in a lead or supervisory role.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with CRM software and customer support tools.
- Strong leadership and team management abilities.
- Ability to handle stressful situations and customer complaints professionally.
- Customer-focused with a passion for delivering excellent service.
- Understanding of hybrid work models and team collaboration.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Team Lead
98765 Riffa, Southern
BHD55000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative solutions, is seeking a motivated and experienced Customer Service Team Lead to manage their support operations in Riffa, Southern, BH . This role involves overseeing a team of customer service representatives, ensuring high levels of customer satisfaction, and contributing to the continuous improvement of support processes. You will be responsible for training, coaching, and motivating your team, setting performance goals, and monitoring their progress. The ideal candidate will possess exceptional communication and interpersonal skills, with a proven ability to resolve customer escalations effectively. You should have a deep understanding of customer service best practices and a passion for delivering outstanding support. Key duties include handling complex customer inquiries, identifying trends in customer feedback, and collaborating with other departments to address systemic issues. You will also be responsible for creating and updating support documentation, ensuring consistent service delivery across the team. This position requires strong organizational skills and the ability to manage multiple priorities in a dynamic environment. We are looking for a proactive leader who can inspire their team and foster a positive, customer-centric work culture. Experience in performance management, quality assurance, and team development is essential.
Responsibilities:
Responsibilities:
- Lead, coach, and motivate a team of customer service representatives to achieve performance targets.
- Monitor team performance, conduct regular one-on-one meetings, and provide constructive feedback.
- Handle complex customer escalations and ensure timely and satisfactory resolution.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Ensure adherence to company policies, procedures, and service standards.
- Train new team members and provide ongoing professional development for existing staff.
- Analyze customer feedback and identify trends to improve products and services.
- Collaborate with other departments to resolve customer issues and enhance the overall customer experience.
- Create and maintain knowledge base articles and support documentation.
- Manage daily operations of the customer service department, ensuring adequate staffing and resource allocation.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 5 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience in training, coaching, and managing a customer service team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Proficiency in CRM software and customer support platforms.
- Ability to work effectively under pressure and manage multiple priorities.
- Demonstrated ability to handle difficult customer situations with professionalism and empathy.
- Experience in developing and delivering customer service training materials.
This advertiser has chosen not to accept applicants from your region.
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