2 Service Management jobs in Bahrain

Client company introduction:

Our Client Company has an ongoing partnership with the Rashid Equestrian and Horseracing Club. The sport of horse racing is very important as it symbolizes a part of Bahrain's identity, history, and traditions. Our Client aims to continue contributing to the deep-rooted equestrian tradition that became a primary part of the region's history and increase the popularity of the sport among the population to carry its long-standing legacy.

Job Description:

We are seeking a Jira Service Management specialist for a two-year contract to manage and customize the Jira service management product. The candidate will be responsible for platform administration and customization requirements.

Objectives:

1. Provide advanced support for the daily activities of configuration and operation of the ITSM systems in terms of platforms, applications, and deployment of additional solution components.
2. Configuration of Fault, Performance, and Impact Analysis dashboards.
3. Configuration of Events and Alerts reports.
4. Configuration of Assets Availability and Performance reports.
5. Discovery and Monitoring of IT Infrastructure.
6. Monitoring Risk, Quality, and Impact Analysis of Business Services.
7. Creation of reports and dashboards.
8. Management and Administration of ITSM tools.
9. Development and Customization of ITSM tools.
10. Tailor Jira Service Management to the organization's needs for streamlined processes.
11. Ensure full utilization of features and integrations to enhance productivity.
12. Quickly troubleshoot issues to minimize downtime and disruptions.
13. Analyze data to identify opportunities for process optimization and enhancement.
14. Provide comprehensive training and ongoing support to maximize user satisfaction.
15. Manage integrations with other tools for seamless data flow and coordination.
16. Implement measures to ensure compliance and safeguard sensitive information.
17. Prepare for future needs by scaling Jira Service Management accordingly.
18. Leverage expert knowledge to customize Jira Service Management to adapt to evolving business requirements and unique workflows.
19. Implement best practices to optimize the performance of Jira Service Management, ensuring smooth operation even under high loads and complex environments.

Scope of work:

The customer is proposing to employ one outsourced resource: One System administrator to join its Government & System Development Directorate for One Year. The resource responsibilities will include but will not be limited to the below areas:

Key Skills:

1. IT Service Management System
2. Internal Controls
3. SLA / ITIL Compliance
4. Documentation & Reporting
5. Project Management
6. IT Infrastructure Management
7. Client Relationship Management
8. Performance Analysis
9. Business Process Reengineering
10. Quality Control

Professional Experience:

1. Continuously monitor, evaluate, and evolve the ITIL IT Service management processes and best practices to increase effectiveness and maturity of IT service delivery and drive operational stability.
2. Successfully implemented the largest IT Service Management tool set and Process implementation in Gulf and Asia.
3. Proficiency in administering and troubleshooting core services such as FTP, DNS, DHCP, QIP, web services, and other key 3rd party products.
4. Expertise on process design and documentation at both program level and user level.
5. Excellent analytical and problem-solving capabilities, including problem structuring, analysis, and ability to translate information into actionable implications and recommendations.
6. Facilitation, negotiation, and influencing skills. Proficiency in negotiating priorities and resolving conflicts among project stakeholders.
7. Able to influence others and function effectively in a collaborative work environment.
8. Ability to work in a team with all levels of people, both internal and external to the organization.
9. Ability to lead a team when necessary.
10. eGovernment experience is an added advantage.

Knowledge of the following skills:

1. HACMP technologies and concepts
2. Backup and restore technologies
3. Disaster Recovery technologies and concepts
4. Network technologies and concepts
5. Linux knowledge (Red Hat/CentOS preferred)
6. Relational Database knowledge and concepts (MSSQL preferred)
7. Proficiency in core IT administration functions related to ITSM systems such as:
8. Operating system installation, startup, shutdown, and recovery
9. User administration
10. Networking administration
11. Storage administration (both local disk and SAN storage)
12. Server performance management
13. Security administration
14. Basic scripting techniques to automate processes (Shell, DOS batch, etc.)

Education Requirements:

1. Bachelor's degree in computer science or a related field.
2. Relevant Certifications will add value.