1 106 Service Manager jobs in Bahrain

We’re Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!

What You’ll Do

• Overseeing service delivery for both BPO and in-house teams
• Managing client relationships and ensuring SLAs are met
• Driving performance, quality, and efficiency across all customer service channels
• Implementing and optimizing customer service technologies and processes
• Leading, mentoring, and developing high-performing teams
• Analyzing customer interaction data to identify trends and opportunities for improvement
• Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

What We’re Looking For

• 5+ years of experience in customer service management (multi-channel preferred)
• Proven expertise in managing both in-house and outsourced teams
• Strong leadership, problem-solving, and decision-making skills
• Proficiency in customer service technologies, CRM systems & COPC standards
• Experience in budget management, data analysis & performance reporting
• Ability to thrive in a fast-paced, dynamic environment
• Flexibility in undertaking business trips as required

Location: Bahrain,

If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!

We're Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you

What You'll Do

• Overseeing service delivery for both BPO and in-house teams
• Managing client relationships and ensuring SLAs are met
• Driving performance, quality, and efficiency across all customer service channels
• Implementing and optimizing customer service technologies and processes
• Leading, mentoring, and developing high-performing teams
• Analyzing customer interaction data to identify trends and opportunities for improvement
• Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.

What We're Looking For

• 5+ years of experience in customer service management (multi-channel preferred)
• Proven expertise in managing both in-house and outsourced teams
• Strong leadership, problem-solving, and decision-making skills
• Proficiency in customer service technologies, CRM systems & COPC standards
• Experience in budget management, data analysis & performance reporting
• Ability to thrive in a fast-paced, dynamic environment
• Flexibility in undertaking business trips as required

Location: Bahrain,

If you're ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that's redefining service excellence

• Lead and manage the customer service team to deliver exceptional support.
• Develop and implement customer service policies and procedures.
• Monitor and analyze customer interactions to ensure quality and efficiency.
• Handle and resolve escalated customer complaints and issues.
• Train, coach, and mentor customer service representatives.
• Set and track key performance indicators (KPIs) for the service team.
• Utilize CRM and support software to manage customer interactions.
• Collaborate with other departments to improve the overall customer experience.
• Gather customer feedback and identify areas for service improvement.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 6 years of experience in customer service, with at least 3 years in a management or supervisory role.
• Proven track record of improving customer satisfaction metrics.
• Strong leadership, coaching, and team management skills.
• Excellent problem-solving and conflict resolution abilities.
• Proficiency in CRM software and customer support ticketing systems.
• Strong communication and interpersonal skills.
• Ability to work effectively in a hybrid work environment.

• Leading and managing a team of customer service representatives and supervisors.
• Developing and implementing customer service policies and procedures.
• Setting performance standards and monitoring key metrics (e.g., CSAT, NPS, FCR).
• Resolving complex customer complaints and escalations effectively.
• Analyzing customer feedback and service data to identify trends and areas for improvement.
• Collaborating with other departments to address customer issues and enhance product/service offerings.
• Training and developing customer service staff to ensure high-quality service delivery.
• Implementing and managing customer service technologies and tools.
• Ensuring efficient resource allocation and workforce management.
• Championing a customer-centric culture throughout the organization.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in a customer service management role.
• Demonstrated success in improving customer satisfaction and retention.
• Strong leadership, coaching, and team-building skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in CRM software and customer service management tools.
• Exceptional communication and interpersonal skills.

• Lead and manage a remote customer service team to deliver exceptional support.
• Develop and implement customer service strategies, policies, and procedures.
• Set and monitor key performance indicators (KPIs) and service level agreements (SLAs).
• Oversee the resolution of customer inquiries, complaints, and technical issues.
• Recruit, train, and coach remote customer service representatives.
• Foster a strong customer-centric culture within the team and organization.
• Analyze customer feedback and operational data to identify areas for improvement.
• Implement and optimize customer service technologies and tools (e.g., CRM, helpdesk software).
• Manage escalations and complex customer issues effectively.
• Collaborate with other departments to ensure a seamless customer experience.
• Drive continuous improvement initiatives within the customer service function.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5-7 years of experience in customer service management, with significant experience in remote team leadership.
• Proven track record of enhancing customer satisfaction and loyalty.
• Expertise in customer service technologies, CRM systems, and helpdesk platforms.
• Strong understanding of omni-channel support strategies and best practices.
• Excellent leadership, coaching, and team-building skills.
• Exceptional communication, problem-solving, and conflict resolution abilities.
• Demonstrated ability to manage performance and drive results in a remote environment.
• Strategic thinker with a focus on process improvement and customer advocacy.
• Adaptability and a proactive approach to managing challenges.

• Oversee the day-to-day operations of the customer service department, ensuring efficient and effective service delivery.
• Develop and implement customer service policies, procedures, and standards to enhance customer satisfaction.
• Lead, train, and motivate a team of customer service representatives, fostering a positive and high-performing work environment.
• Monitor customer interactions, handle escalated issues, and resolve complex customer complaints with professionalism and empathy.
• Analyze customer feedback and service data to identify trends, areas for improvement, and opportunities to enhance the customer journey.
• Develop and implement strategies to improve key performance indicators (KPIs) such as customer satisfaction scores (CSAT), net promoter scores (NPS), first call resolution (FCR), and average handling time (AHT).
• Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a unified customer experience.
• Manage staffing levels, scheduling, and workforce planning to meet service demands.
• Utilize customer relationship management (CRM) software and other support tools effectively.
• Stay informed about industry best practices and emerging trends in customer service and support.
• Develop and deliver training programs for new hires and ongoing professional development for the team.
• Contribute to the development of self-service resources and knowledge bases.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.
• Proven track record of successfully managing customer service teams and improving customer satisfaction metrics.
• Excellent leadership, coaching, and team-building skills.
• Strong understanding of customer service best practices, principles, and technologies (e.g., CRM systems, helpdesk software).
• Exceptional problem-solving, conflict resolution, and decision-making abilities.
• Outstanding written and verbal communication skills.
• Ability to work effectively in a hybrid work environment, balancing office and remote responsibilities.
• Proficiency in Microsoft Office Suite and customer service software.
• A customer-centric mindset with a passion for exceeding customer expectations.