47 Service Manager jobs in Bahrain

• Develop, implement, and refine operational strategies and procedures to enhance efficiency, productivity, and cost-effectiveness.
• Oversee day-to-day operational activities, ensuring smooth execution of business processes.
• Lead and manage a team of operational staff, providing guidance, performance feedback, and professional development.
• Monitor key performance indicators (KPIs) and operational metrics, analyzing data to identify areas for improvement.
• Implement process improvement initiatives, utilizing methodologies such as Lean or Six Sigma.
• Manage resources effectively, including budget allocation, personnel deployment, and equipment utilization.
• Collaborate with other department heads (e.g., Sales, Finance, HR) to ensure alignment of operational plans with overall business objectives.
• Develop and maintain strong relationships with key suppliers and stakeholders.
• Ensure compliance with all relevant industry regulations, safety standards, and company policies.
• Identify operational risks and develop mitigation strategies.
• Drive a culture of continuous improvement and operational excellence within the team.
• Contribute to strategic planning and decision-making processes.
• Prepare regular operational reports for senior management.
• Oversee the implementation of new operational systems or technologies.

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. Master's degree preferred.
• Minimum of 6 years of progressive experience in operations management, with a demonstrated track record of success.
• Proven experience in process optimization, efficiency improvements, and resource management.
• Strong understanding of operational best practices and supply chain principles.
• Excellent leadership, team management, and interpersonal skills.
• Proficiency in data analysis and performance metrics tracking.
• Strong problem-solving and decision-making abilities.
• Excellent communication skills, both written and verbal, suitable for a hybrid work environment.
• Experience with project management methodologies.
• Familiarity with ERP systems and other operational software is a plus.
• Ability to adapt to a hybrid work model, balancing remote and in-office responsibilities.
• Experience in (Specific industry, e.g., manufacturing, logistics, service industry) is a strong asset.

• Develop and implement strategic operational plans.
• Oversee daily operational activities and ensure efficiency.
• Lead and manage cross-functional operational projects.
• Identify and implement process improvements to enhance productivity.
• Analyze operational performance metrics and report on key findings.
• Develop and manage operational budgets.
• Ensure compliance with company policies and industry standards.
• Lead and mentor remote operational teams.
• Collaborate with department heads to align operational goals.
• Drive a culture of continuous improvement and operational excellence.

Join a market-leading tech provider in Bahrain, managing the front line of service operations. As Service Management Center (SMC) Manager, you’ll lead a team monitoring and responding to incidents across networks, infrastructure platforms, and enterprise services, keeping business-critical systems up and running for customers.

This is a hands-on leadership role with real impact. You’ll coordinate first-level monitoring and resolution, oversee escalations, and make sure every incident is handled quickly, communicated clearly, and documented accurately. Working closely with engineering, field operations, and vendors, you’ll be the bridge between customers, technical teams, and senior management when it matters most.

As SMC Manager, you’ll oversee 24/7 operations, leading Shift Engineers, Analysts, and Incident Coordinators to deliver fast, effective service support. You’ll monitor system health in real time, manage alarms and performance dashboards, and ensure incidents are triaged, escalated, and resolved to agreed SLAs.

You’ll track and report on incident trends, drive process improvements, and embed best practice aligned with ITIL standards. From shift planning to root cause analysis and post-incident reviews, you’ll keep the team running smoothly and services performing at their best.

• Leading day-to-day operations of the Service Management Center, ensuring 24/7 coverage and smooth shift handovers.
• Monitoring infrastructure across voice, data, internet, and enterprise platforms.
• Managing incident response from detection to resolution including RCA, stakeholder updates, and post-incident reports.
• Acting as the escalation point for high-priority or unresolved issues, coordinating with engineering, field teams, and vendors.
• Maintaining accurate incident logs, metrics, and performance reports.
• Supporting change management by reviewing planned changes and assessing risk.
• Coaching and mentoring the SMC team, ensuring up-to-date knowledge of tools, processes, and emerging tech.
• Driving continuous improvement in monitoring, escalation, and resolution processes.

• 7+ years in Network Operations or Service Management, with at least 2 years in a supervisory role.
• Strong incident handling, escalation management, and SLA tracking skills.
• Hands-on experience with enterprise-grade monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG).
• Background in tech operations, ISP, or managed services.
• Relevant technical certifications (e.g., CCNA/CCNP, Juniper, CompTIA Network+).
• Excellent communication and leadership skills, with the ability to work under pressure.
• Bilingual (Arabic & English) preferred, but strong non-Arabic speakers will also be considered.

• Key leadership role in a mission-critical operations team.
• Competitive salary + annual bonus (based on performance).
• Opportunity to work at the center of enterprise tech service delivery.
• Lead and develop a skilled technical team in a collaborative environment.
• Influence processes and service assurance strategies at scale.

If you thrive in high-stakes service environments and know how to lead a team to deliver fast, reliable support, we’d love to hear from you. Send your CV or get in touch in confidence to learn more.

• Mid-Senior level

• Full-time

• Information Technology

• Technology, Information and Media and IT Services and IT Consulting

Join a market-leading tech provider in Bahrain, managing the front line of service operations. As Service Management Center (SMC) Manager, you’ll lead a team monitoring and responding to incidents across networks, infrastructure platforms, and enterprise services, keeping business-critical systems up and running for customers.

This is a hands-on leadership role with real impact. You’ll coordinate first-level monitoring and resolution, oversee escalations, and make sure every incident is handled quickly, communicated clearly, and documented accurately. Working closely with engineering, field operations, and vendors, you’ll be the bridge between customers, technical teams, and senior management when it matters most.

The Role:

As SMC Manager, you’ll oversee 24/7 operations, leading Shift Engineers, Analysts, and Incident Coordinators to deliver fast, effective service support. You’ll monitor system health in real time, manage alarms and performance dashboards, and ensure incidents are triaged, escalated, and resolved to agreed SLAs.

You’ll track and report on incident trends, drive process improvements, and embed best practice aligned with ITIL standards. From shift planning to root cause analysis and post-incident reviews, you’ll keep the team running smoothly and services performing at their best.

What You’ll Be Doing:

• Leading day-to-day operations of the Service Management Center, ensuring 24/7 coverage and smooth shift handovers.

• Monitoring infrastructure across voice, data, internet, and enterprise platforms.

• Managing incident response from detection to resolution including RCA, stakeholder updates, and post-incident reports.

• Acting as the escalation point for high-priority or unresolved issues, coordinating with engineering, field teams, and vendors.

• Maintaining accurate incident logs, metrics, and performance reports.

• Supporting change management by reviewing planned changes and assessing risk.

• Coaching and mentoring the SMC team, ensuring up-to-date knowledge of tools, processes, and emerging tech.

• Driving continuous improvement in monitoring, escalation, and resolution processes.

What You’ll Need to Succeed:

• 7+ years in Network Operations or Service Management, with at least 2 years in a supervisory role.

• Strong incident handling, escalation management, and SLA tracking skills.

• Hands-on experience with enterprise-grade monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG).

• Background in tech operations, ISP, or managed services.

• ITIL Foundation (mandatory); ITIL Intermediate/Expert a plus.

• Relevant technical certifications (e.g., CCNA/CCNP, Juniper, CompTIA Network+).

• Excellent communication and leadership skills, with the ability to work under pressure.

• Bilingual (Arabic & English) preferred, but strong non-Arabic speakers will also be considered.

What’s in It for You:

• Key leadership role in a mission-critical operations team.

• Competitive salary + annual bonus (based on performance).

• Opportunity to work at the center of enterprise tech service delivery.

• Lead and develop a skilled technical team in a collaborative environment.

• Influence processes and service assurance strategies at scale.

Next Steps:

If you thrive in high-stakes service environments and know how to lead a team to deliver fast, reliable support, we’d love to hear from you. Send your CV or get in touch in confidence to learn more.

• Leading end-to-end operational improvement projects for clients across various industries.
• Conducting detailed process analyses, identifying bottlenecks, and recommending data-driven solutions.
• Developing and implementing strategies for lean manufacturing, Six Sigma, supply chain optimization, and continuous improvement.
• Facilitating workshops and training sessions for client teams to foster a culture of operational excellence.
• Managing project teams and ensuring high-quality deliverables are produced on time and within budget.
• Building strong relationships with client stakeholders at all levels.
• Developing business cases and measuring the impact of implemented solutions.
• Contributing to the development of the firm's capabilities and methodologies in operations consulting.
• Mentoring and coaching junior consultants.
• Staying abreast of best practices and emerging trends in operations management.

• Lead consulting engagements focused on enhancing operational efficiency, supply chain management, and manufacturing excellence.
• Diagnose client operational challenges and develop data-driven strategies for improvement.
• Implement best practices in Lean, Six Sigma, process re-engineering, and performance management.
• Manage project teams, ensuring successful delivery of recommendations and implementation support.
• Develop strong client relationships at various organizational levels, particularly with senior management.
• Facilitate workshops and training sessions for client teams on operational improvement methodologies.
• Conduct detailed data analysis and develop business cases for recommended changes.
• Contribute to the firm's knowledge base through research and thought leadership in operations management.
• Support business development efforts, including proposal writing and client origination.
• Ensure client satisfaction and achieve project objectives within scope, time, and budget constraints.

• MBA or Master's degree in Engineering, Operations Management, Business Administration, or a related field.
• Minimum of 8 years of relevant consulting experience, with a strong focus on operations improvement, supply chain, or manufacturing strategy.
• Proven experience in leading complex operational transformation projects and delivering significant business impact.
• Deep understanding of Lean manufacturing principles, Six Sigma methodologies, and process improvement tools.
• Exceptional analytical, problem-solving, and strategic thinking capabilities.
• Excellent client management, communication, and presentation skills.
• Demonstrated ability to lead and develop consulting teams.
• Proficiency in data analysis tools and techniques.
• Willingness to travel frequently to client sites as required by the hybrid model.

• Conduct detailed business analysis, including market research, competitive landscape assessment, and internal operational reviews.
• Develop strategic recommendations for clients in areas such as market entry, growth strategies, operational improvement, and organizational design.
• Design and implement business process improvements to enhance efficiency, reduce costs, and improve quality.
• Develop financial models and business cases to support strategic initiatives.
• Work collaboratively with client teams to ensure successful adoption and implementation of recommendations.
• Prepare comprehensive client presentations and reports, effectively communicating findings and solutions.
• Manage project work streams, ensuring timely delivery of high-quality deliverables.
• Identify opportunities for clients to leverage technology for business advantage.
• Facilitate workshops and meetings with client stakeholders at all levels.
• Stay abreast of industry trends, best practices, and emerging business challenges.
• Contribute to the development of the consulting firm's intellectual capital and service offerings.

• Bachelor's degree in Business Administration, Economics, Engineering, or a related quantitative field. An MBA or Master's degree is highly preferred.
• Minimum of 5 years of experience in management consulting or a similar strategic advisory role.
• Proven experience in developing and implementing business strategies and operational improvements.
• Strong analytical, problem-solving, and quantitative skills.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly and persuasively.
• Demonstrated ability to manage client relationships and project work streams.
• Proficiency in data analysis tools and financial modeling.
• Ability to work effectively in diverse team environments and under pressure.
• Willingness to travel to client sites as required.