What Jobs are available for Service Manager in Bahrain?
Showing 921 Service Manager jobs in Bahrain
Customer Service Manager
1009 Al Jasra
BHD55000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly growing service provider, is seeking an experienced and motivated Customer Service Manager to lead their support operations in Jidhafs, Capital, BH . This role is crucial for ensuring exceptional customer experiences and driving customer satisfaction and loyalty. The Customer Service Manager will be responsible for overseeing the daily operations of the customer service team, including managing staff, developing training programs, and implementing strategies to improve service quality. You will monitor key performance indicators (KPIs), analyze customer feedback, and identify areas for enhancement in our service delivery. The ideal candidate will possess strong leadership and communication skills, with a proven track record in customer service management. Experience in developing and implementing customer service policies and procedures is essential. You must be adept at resolving complex customer issues, motivating a team, and fostering a positive and productive work environment. This position offers the opportunity to shape the customer experience strategy and make a tangible impact on the company's reputation and success. The hybrid work model allows for flexibility while ensuring effective team management and client interaction. Responsibilities include:
- Lead, train, and motivate a team of customer service representatives to deliver outstanding service.
- Develop and implement customer service policies, procedures, and best practices.
- Monitor customer interactions and key performance indicators (KPIs) to ensure service quality and efficiency.
- Resolve escalated customer complaints and complex issues in a timely and professional manner.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to address customer needs and enhance the overall customer experience.
- Manage staffing levels, scheduling, and resource allocation for the customer service department.
- Develop and deliver ongoing training programs for the customer service team.
- Maintain up-to-date knowledge of company products, services, and policies.
- Foster a positive and customer-centric culture within the team.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.
- Proven ability to lead and develop a customer service team.
- Strong understanding of customer service principles and best practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with customer relationship management (CRM) software.
- Ability to analyze data and generate reports on customer service performance.
- Proficiency in Microsoft Office Suite.
- Strong organizational and time management skills.
- A passion for providing exceptional customer service.
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0
Customer Service Manager
BH-302 Galali
BHD55000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Customer Service Manager to lead their support team. This role requires a strong leader who can ensure exceptional customer satisfaction and efficient service delivery. You will be responsible for managing daily operations of the customer service department, including supervising agents, setting performance goals, and implementing training programs to enhance skills and product knowledge. The ideal candidate will have a proven track record in customer service management, with a deep understanding of CRM systems and support ticketing platforms. You should be adept at resolving complex customer issues, identifying trends, and implementing process improvements to streamline workflows and improve response times. This is a hands-on role where you will also be involved in handling escalated customer complaints and providing direct support when necessary. We are looking for someone with excellent communication, problem-solving, and interpersonal skills. The ability to motivate and inspire a team, foster a positive work environment, and maintain high standards of professionalism is crucial. This position requires significant collaboration with other departments, such as sales and technical support, to ensure a cohesive customer experience. The successful applicant will be instrumental in shaping our client's customer service strategy and ensuring customer loyalty. A commitment to continuous improvement and a passion for delivering outstanding service are essential qualities for this role. This is an excellent opportunity to take on a leadership position within a reputable organization and make a tangible impact on customer satisfaction.
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1
Customer Service Manager
MH1 Busaiteen, Muharraq
BHD60000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Service Manager to lead their support team. This role is based at our office in Busaiteen, Muharraq, BH and requires on-site presence to effectively manage and mentor the team. You will be responsible for ensuring exceptional customer service delivery, resolving complex customer issues, and implementing strategies to enhance customer satisfaction and loyalty.
Key Responsibilities:
The ideal candidate will have a Bachelor's degree in Business Administration or a related field, or equivalent experience. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role, is required. Proven experience in training and coaching customer service teams is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and lead a team is paramount. Familiarity with CRM systems and customer service software is expected.
Key Responsibilities:
- Manage and lead the day-to-day operations of the customer service department.
- Develop and implement customer service policies and procedures.
- Train and coach customer service representatives to ensure high performance and professional development.
- Monitor customer interactions and provide feedback to improve service quality.
- Handle escalated customer complaints and resolve them efficiently and effectively.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to address customer issues and improve overall customer experience.
- Develop and manage departmental budgets.
- Ensure compliance with company standards and service level agreements.
- Stay up-to-date with industry best practices in customer service management.
The ideal candidate will have a Bachelor's degree in Business Administration or a related field, or equivalent experience. A minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or managerial role, is required. Proven experience in training and coaching customer service teams is essential. Excellent communication, interpersonal, and problem-solving skills are critical. The ability to motivate and lead a team is paramount. Familiarity with CRM systems and customer service software is expected.
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2
Customer Service Manager
2020 Seef, Capital
BHD65000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Customer Service Manager to lead their dedicated support team. This is a fully remote position, enabling you to manage and inspire a high-performing customer service operation from your home office. You will be responsible for developing and implementing customer service strategies, setting service level agreements, and ensuring the delivery of exceptional customer experiences. Your core duties will include training, coaching, and motivating customer service representatives, monitoring team performance, and analyzing customer feedback to identify areas for improvement. You will also manage escalated customer issues, resolve complex problems, and ensure prompt and effective resolution. The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a proven ability to manage a remote team. Experience with customer relationship management (CRM) software and customer service platforms is essential. You should have a deep understanding of customer service best practices and a passion for creating positive customer interactions. This role requires excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment. We are looking for an individual who is proactive, results-oriented, and committed to fostering a customer-centric culture. Your leadership will be key to enhancing customer satisfaction and loyalty. The primary geographical association for this role is **Seef, Capital, BH**, however, the position is entirely remote, offering great flexibility. Join our client's growing team as a remote Customer Service Manager and make a significant impact on customer success.
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3
Customer Service Delivery Manager
Keeta
Posted today
Job Viewed
Job Description
We're Hiring: Customer Service Delivery Manager
Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.
Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you
What You'll Do
- Overseeing service delivery for both BPO and in-house teams
- Managing client relationships and ensuring SLAs are met
- Driving performance, quality, and efficiency across all customer service channels
- Implementing and optimizing customer service technologies and processes
- Leading, mentoring, and developing high-performing teams
- Analyzing customer interaction data to identify trends and opportunities for improvement
- Managing vendor relationships and ensuring seamless service delivery
Why Keeta?
- Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
- Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
- Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.
What We're Looking For
- 5+ years of experience in customer service management (multi-channel preferred)
- Proven expertise in managing both in-house and outsourced teams
- Strong leadership, problem-solving, and decision-making skills
- Proficiency in customer service technologies, CRM systems & COPC standards
- Experience in budget management, data analysis & performance reporting
- Ability to thrive in a fast-paced, dynamic environment
- Flexibility in undertaking business trips as required
Location: Bahrain,
If you're ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that's redefining service excellence
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4
Senior Customer Service Manager
220 Galali
BHD6000 Annually
WhatJobs Direct
Posted 2 days ago
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Job Description
Our client is seeking a highly experienced and empathetic Senior Customer Service Manager to lead their customer support operations in Budaiya, Northern, BH . This role is pivotal in ensuring exceptional customer experiences, managing a team of customer service professionals, and driving continuous improvement in service delivery. The ideal candidate will possess strong leadership, problem-solving, and communication skills, coupled with a deep understanding of customer service best practices.
Key Responsibilities:
Key Responsibilities:
- Lead, manage, and mentor the customer service team, fostering a positive and high-performance culture.
- Develop and implement customer service policies and procedures to ensure efficient and effective issue resolution.
- Monitor customer interactions and service quality, providing regular feedback and coaching to team members.
- Analyze customer feedback and service metrics to identify trends, areas for improvement, and implement solutions.
- Manage customer escalations and resolve complex customer issues promptly and professionally.
- Develop and maintain training programs for customer service representatives to enhance their skills and product knowledge.
- Collaborate with other departments (e.g., Sales, Product Development) to improve the overall customer experience.
- Manage the customer service budget and resources effectively.
- Ensure compliance with company standards and service level agreements (SLAs).
- Stay up-to-date with industry best practices and emerging trends in customer service technology and strategies.
- Drive initiatives to enhance customer satisfaction, loyalty, and retention.
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5
Senior Customer Service Manager
1006 Awali, Central
BHD70000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for an experienced and dedicated Senior Customer Service Manager to lead and develop our customer support team in **Sitra, Capital, BH**. This role is critical in ensuring exceptional customer satisfaction and fostering long-term client relationships. The ideal candidate will have a proven track record in managing customer service operations, developing effective support strategies, and mentoring a high-performing team. You will be responsible for overseeing daily operations, setting performance targets, implementing quality assurance measures, and driving continuous improvement in customer service delivery. This position requires strong leadership, excellent communication skills, and a deep understanding of customer service best practices. Responsibilities include:
- Managing and leading the customer service team, providing guidance, training, and performance feedback.
- Developing and implementing customer service policies, procedures, and best practices.
- Setting and monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Handling escalated customer issues and ensuring timely and satisfactory resolutions.
- Analyzing customer feedback and service data to identify trends and areas for improvement.
- Collaborating with other departments (e.g., Sales, Product Development) to enhance the overall customer experience.
- Implementing and optimizing customer support tools and technologies.
- Ensuring compliance with company service standards and relevant regulations.
- Recruiting, onboarding, and training new customer service representatives.
- Creating a positive and motivating work environment for the customer service team.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer service, with at least 3 years in a managerial or supervisory role.
- Proven experience in developing and implementing successful customer service strategies.
- Strong understanding of customer service principles, methodologies, and CRM software.
- Excellent leadership, team management, and interpersonal skills.
- Exceptional problem-solving, decision-making, and conflict-resolution abilities.
- Strong communication (written and verbal) and presentation skills.
- Ability to analyze data, generate reports, and derive actionable insights.
- Proficiency in customer relationship management (CRM) systems and customer support platforms.
- A customer-centric mindset with a passion for delivering outstanding service.
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6
Automotive Service Manager
245 Gudaibiya
BHD78000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a reputable automotive dealership, is seeking a dynamic and experienced Automotive Service Manager to lead their state-of-the-art service department. This hands-on role, located in Salmabad, Northern, BH , is crucial for ensuring exceptional customer service and maintaining the highest standards of vehicle maintenance and repair. The Service Manager will be responsible for overseeing all service operations, managing a team of certified technicians, and driving profitability for the department.
Key responsibilities include scheduling and dispatching technicians, ensuring the efficient workflow of the service bay, and maintaining customer satisfaction at the highest level. You will be responsible for diagnosing vehicle issues, providing accurate repair estimates, and overseeing the quality control of all work performed. The ideal candidate will possess strong leadership, communication, and customer service skills, with a deep understanding of automotive mechanics and technology. Experience in managing parts inventory, ordering supplies, and working with warranty claims is essential. You will also be responsible for training and developing service staff, fostering a positive and productive work environment, and ensuring compliance with all safety and manufacturer standards. The ability to effectively manage customer concerns and build long-term relationships is critical.
Qualifications include a high school diploma or equivalent; a technical degree or certification in Automotive Technology is highly preferred. A minimum of 7 years of experience in automotive service, with at least 3 years in a supervisory or management role, is required. Proven experience in diagnosing and repairing a wide range of vehicles, knowledge of current automotive technologies, and familiarity with service management software are essential. Strong understanding of dealership operations, customer service principles, and financial management of a service department is necessary. Excellent organizational skills, problem-solving abilities, and a commitment to exceeding customer expectations will be key to success in this role. This is an outstanding opportunity for a skilled automotive professional to lead a successful service team.
Key responsibilities include scheduling and dispatching technicians, ensuring the efficient workflow of the service bay, and maintaining customer satisfaction at the highest level. You will be responsible for diagnosing vehicle issues, providing accurate repair estimates, and overseeing the quality control of all work performed. The ideal candidate will possess strong leadership, communication, and customer service skills, with a deep understanding of automotive mechanics and technology. Experience in managing parts inventory, ordering supplies, and working with warranty claims is essential. You will also be responsible for training and developing service staff, fostering a positive and productive work environment, and ensuring compliance with all safety and manufacturer standards. The ability to effectively manage customer concerns and build long-term relationships is critical.
Qualifications include a high school diploma or equivalent; a technical degree or certification in Automotive Technology is highly preferred. A minimum of 7 years of experience in automotive service, with at least 3 years in a supervisory or management role, is required. Proven experience in diagnosing and repairing a wide range of vehicles, knowledge of current automotive technologies, and familiarity with service management software are essential. Strong understanding of dealership operations, customer service principles, and financial management of a service department is necessary. Excellent organizational skills, problem-solving abilities, and a commitment to exceeding customer expectations will be key to success in this role. This is an outstanding opportunity for a skilled automotive professional to lead a successful service team.
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7
Automotive Service Manager
502 Jbeil
BHD5000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly experienced and motivated Automotive Service Manager to lead their reputable service department in Budaiya, Northern, BH . This crucial role will be responsible for overseeing all aspects of the service operations, ensuring exceptional customer satisfaction and efficient workshop management. The ideal candidate will possess a strong background in automotive repair and maintenance, coupled with proven leadership and management skills. You will manage a team of skilled technicians, ensuring they adhere to high standards of quality and productivity. Key responsibilities include scheduling and assigning work, diagnosing and resolving technical issues, and ensuring that all repairs are completed accurately and on time. Customer service excellence is paramount; you will be the primary point of contact for customer inquiries, complaints, and feedback, building strong relationships and fostering loyalty. You will also be responsible for managing inventory of parts and supplies, controlling workshop expenses, and ensuring compliance with all safety and environmental regulations. Experience with automotive diagnostic equipment and a thorough understanding of automotive systems are essential. The ability to effectively train and develop technical staff, foster a positive team environment, and drive performance is critical. A Bachelor's degree in Automotive Technology, Business Management, or a related field is preferred. Significant experience in automotive service management, with a proven track record of success in customer satisfaction and operational efficiency, is required. ASE certifications or equivalent are highly desirable. This is an excellent opportunity for a seasoned automotive professional to take on a leadership role in a thriving business, contributing to its continued success and growth.
Responsibilities:
Responsibilities:
- Oversee daily operations of the automotive service department.
- Manage and lead a team of automotive technicians, providing guidance and support.
- Ensure high standards of quality workmanship and productivity in the workshop.
- Schedule and assign repair and maintenance tasks to technicians.
- Diagnose and resolve complex technical issues reported by customers or technicians.
- Manage customer relations, addressing inquiries, complaints, and providing service updates.
- Ensure timely completion of all service and repair orders.
- Manage inventory of parts and supplies, optimizing stock levels.
- Control workshop expenses and ensure profitability of the service department.
- Maintain a safe, clean, and organized work environment, adhering to all safety regulations.
- Train and develop technical staff, identifying training needs and opportunities.
- Implement and monitor quality control procedures.
- Proven experience in automotive service management.
- Strong knowledge of automotive repair, maintenance, and diagnostic procedures.
- Excellent leadership, team management, and motivational skills.
- Exceptional customer service and communication abilities.
- Proficiency in managing workshop operations and inventory.
- Ability to diagnose and solve complex technical problems.
- Familiarity with automotive diagnostic equipment and software.
- Bachelor's degree in Automotive Technology, Business Management, or a related field is preferred.
- Relevant certifications (e.g., ASE) are highly desirable.
- Strong understanding of safety and environmental regulations in an automotive setting.
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8
Automotive Service Manager
520 Riffa, Southern
BHD7000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a premier automotive dealership, is seeking an experienced and highly motivated Automotive Service Manager to lead their busy service department. This critical role involves overseeing all aspects of the service operations, ensuring exceptional customer satisfaction and maximizing departmental profitability. You will manage a team of highly skilled automotive technicians and service advisors, fostering a culture of excellence, efficiency, and continuous improvement. Responsibilities include scheduling and managing workflow, diagnosing and resolving complex technical issues, and ensuring all work is completed to the highest standards. The Service Manager will also be responsible for customer relations, handling inquiries, resolving complaints, and building long-term client loyalty. You will oversee parts inventory, manage warranty claims, and ensure compliance with all manufacturer standards and safety regulations. The ideal candidate possesses strong leadership and team-building skills, with a proven ability to motivate and develop staff. Excellent diagnostic and problem-solving abilities, coupled with a deep understanding of automotive systems and repair techniques, are essential. A strong business acumen and experience in financial management, including budgeting and cost control, are required. We are looking for someone with exceptional communication and customer service skills. A minimum of 5 years of experience in an automotive service management role is required, along with a proven track record of success. Technical certifications from automotive manufacturers are a significant plus. The role is based at our state-of-the-art facility in **Jidhafs, Capital, BH**. This is a challenging and rewarding opportunity to lead a high-performing team in a fast-paced environment. Join our client and drive the success of their automotive service operations.
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