What Jobs are available for Service Specialist in Bahrain?

We, at E.K.Kanoo, are looking for a Service Advisor. The ideal candidate is responsible for providing excellent customer service and acting as a liaison between customers and the automotive service department. They assist customers in scheduling vehicle repairs and maintenance, explain services and costs, and ensure customer satisfaction throughout the entire service process. The Service Advisor plays a crucial role in maintaining customer relationships and maximizing service department revenue.

Job Purpose, Duties & Responsibilities

• Responsible for achieving the monthly sales target
• Responsible for communicating with the clients to identify and record vehicle issues
• Responsible for promoting the products and services to the clients
• Ensure customer service excellence is maintained
• Responsible for following up on the jobs' orders with all concerned parties
• Collaborate with other service advisors and department staff to ensure smooth operations and a positive customer experience
• Handle customer inquiries, concerns, and complaints promptly and professionally, aiming for resolution and customer satisfaction.
• Communicate with technicians to provide them with necessary information and ensure repairs are completed as per customer expectations and within the promised timeframe.
• Ensure all quality standards, processes, procedures and policies are met at all times
• Provide all necessary progress reports on a regular and as required basis
• Responsible to follow and implement relevant requirements of Environment, Health, Safety & Quality manual

Required, Skills, Qualifications & Experience

• High school diploma or equivalent; additional vocational or technical training is a plus.
• Previous experience 2-3 years in automotive service or customer service roles is preferred.
• Strong communication and interpersonal skills to effectively interact with customers, technicians, and other team members.
• Excellent problem-solving and decision-making abilities.
• Knowledge of automotive systems, repairs, and maintenance procedures.

Company Description

AutoBay is a digital platform that connects individual customers, fleet owners, and new and used spare part suppliers to a network of physical workshops and service stations. Car owners can choose from a wide range of services with amazing deals and packages, with options to schedule services at home or opt for convenient pickup options. Fleet owners can manage maintenance and repairs efficiently using AutoBay's easy-to-use software. Part suppliers can connect with local garages and broaden their sales channels through AutoBay.

Role Description

This is a full-time, on-site role for a Customer Service Specialist located in Manama. The Customer Service Specialist will be responsible for assisting customers with their inquiries, resolving issues, ensuring high levels of customer satisfaction, and providing exceptional customer experience. The role involves handling phone calls, managing customer service interactions, and maintaining excellent phone etiquette throughout all customer communications.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Phone Etiquette and Customer Experience skills
• Excellent communication and interpersonal skills
• Ability to effectively manage time and prioritize tasks
• Previous experience in a customer service role is a plus
• High school diploma or equivalent; further education is a plus

About Us:

Yeebah is a rapidly growing startup based in the heart of Bahrain. We are dedicated to providing top-notch delivery services to our customers, ensuring that their needs are met with efficiency and care. As we expand, we are looking for a dynamic and motivated individual to join our team as a Customer Support specialist.

Role Overview:

We are seeking a customer service agent to join our team as a Customer Support Specialist. In this role, you will be the first point of contact for our customers, drivers, and partners. Your primary responsibility will be to handle orders, manage customer inquiries, coordinate with drivers, and ensure seamless operations.

Responsibilities

• Assist customers with placing orders and address any inquiries they may have.
• Coordinate with drivers to ensure timely delivery of orders.
• Manage and update order statuses in our system.
• Resolve any issues or complaints from customers and drivers effectively and efficiently.
• Provide support to the operations team in daily activities.
• Maintain accurate records of customer interactions and transactions.
• Contribute to the continuous improvement of our customer support processes.

Qualifications

• Bachelor's degree in Business, Communications, or a related field.
• At least 1 year to 2 years of customer service experience is required.
• Good English level
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using computer systems and software applications.
• Positive attitude and a willingness to learn.
• Detail-oriented, highly organized, and able to work under pressure.
• Ability to work in a high-paced environment and handle rush hours effectively.

What We Offer:

• Valuable hands-on experience in a growing startup environment.
• Opportunity to work closely with a supportive and dynamic team.
• Flexible working hours (8 Hours per day for 5 working days).
• Potential for future career opportunities within the company.
• Monthly salary up to 150$ per month.

If you are passionate about customer service and eager to gain real-world experience in a startup setting, we would love to hear from you

Apply now as Applications will be reviewed on a rolling basis, so early submission is encouraged.

Join us at Yeebah and be a part of our exciting journey

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, complaints, and concerns effectively.
• Process orders, returns, and exchanges according to company procedures.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain customer records and update account information accurately.
• Gather customer feedback and share insights with the management team to improve services.
• Follow communication guidelines and maintain a high standard of customer service.
• Assist customers in navigating the company website and online services.
• Identify opportunities to upsell or cross-sell products/services where appropriate.
• Contribute to team efforts by sharing knowledge and supporting colleagues.
• Ensure a positive and lasting impression for every customer interaction.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using various communication channels (phone, email, chat).
• Ability to work independently and as part of a team.
• Familiarity with common office software (e.g., Microsoft Office Suite).
• A passion for helping people and resolving issues.

• Responding promptly and professionally to customer inquiries via phone, email, and chat.
• Providing accurate information about products and services, guiding customers through their options.
• Resolving customer complaints and issues efficiently and empathetically, escalating when necessary.
• Processing customer orders, returns, and exchanges accurately and in a timely manner.
• Maintaining customer records by updating account information and interactions.
• Identifying opportunities to improve customer service processes and procedures.
• Collaborating with other departments to ensure a seamless customer experience.
• Gathering customer feedback and reporting insights to management.
• Assisting with basic troubleshooting and technical support for products and services.
• Adhering to company policies and procedures while delivering exceptional service.

• Greet customers warmly and professionally upon arrival.
• Actively listen to customer concerns and accurately document vehicle issues.
• Perform thorough vehicle inspections and explain findings to customers clearly.
• Provide accurate estimates for parts and labor costs.
• Schedule service appointments and manage the flow of vehicles in the service bay.
• Maintain clear and consistent communication with customers regarding repair status.
• Build strong customer relationships and foster loyalty.
• Process repair orders and ensure accurate billing.
• Collaborate with technicians to ensure quality repairs and customer satisfaction.
• Handle customer complaints and resolve issues effectively.
• Upsell additional services and products where appropriate and beneficial to the customer.
• Keep abreast of new automotive technologies and service procedures.

• Proven experience as an Automotive Service Advisor or similar customer-facing role.
• Strong knowledge of automotive systems and repair processes.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in using service management software.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Valid driver's license.
• High school diploma or equivalent; Technical certification is a plus.
• A passion for the automotive industry and commitment to customer service excellence.

• Greeting customers warmly and professionally upon arrival at the service center.
• Actively listening to customer concerns and thoroughly inspecting vehicles to diagnose issues.
• Clearly explaining recommended maintenance and repair services, including estimated costs and timelines.
• Generating accurate repair orders and ensuring all customer information is correctly entered.
• Scheduling service appointments and managing the workflow of the service bay.
• Communicating effectively with technicians to ensure work is completed accurately and efficiently.
• Keeping customers informed about the status of their vehicle repairs.
• Providing exceptional customer service, addressing inquiries and resolving any issues promptly.
• Upselling relevant services, parts, and accessories when appropriate.
• Ensuring customer satisfaction and building long-term relationships.