1 986 Service Specialist jobs in Bahrain
Customer Service Specialist
10234 Saar, Northern
BHD22 Hourly
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a highly motivated and customer-centric Customer Service Specialist to join their dynamic team in Saar, Northern, BH . This role is integral to ensuring client satisfaction and maintaining the company's reputation for excellent service delivery. You will be the primary point of contact for clients, handling inquiries, resolving issues, and providing information about our client's products and services through various channels, including phone, email, and live chat. A key aspect of this role involves actively listening to customer needs, identifying potential problems, and offering effective solutions in a timely and professional manner.
Responsibilities include troubleshooting technical issues, guiding customers through product usage, processing orders and returns, and escalating complex cases to appropriate departments when necessary. You will also be involved in gathering customer feedback and reporting trends to management to help improve service offerings and operational efficiency. Building and maintaining strong relationships with clients is paramount, ensuring they feel valued and supported throughout their interactions. This position requires a keen eye for detail, excellent problem-solving abilities, and the capacity to remain calm and composed under pressure.
The ideal candidate will possess outstanding verbal and written communication skills, with a proven track record in customer service or a related field. Previous experience in a helpdesk or technical support environment is a significant advantage. Proficiency in using customer relationship management (CRM) software and ticketing systems is essential. A positive attitude, a proactive approach, and a genuine desire to assist others are core attributes we are looking for. The ability to work collaboratively within a team environment while also managing individual responsibilities efficiently is crucial. You should be adaptable to changing priorities and able to learn new products and processes quickly. This role offers a fantastic opportunity for individuals passionate about customer engagement and looking to advance their careers in a supportive and growth-oriented company. Join us and make a tangible impact on our clients' experience.
Responsibilities include troubleshooting technical issues, guiding customers through product usage, processing orders and returns, and escalating complex cases to appropriate departments when necessary. You will also be involved in gathering customer feedback and reporting trends to management to help improve service offerings and operational efficiency. Building and maintaining strong relationships with clients is paramount, ensuring they feel valued and supported throughout their interactions. This position requires a keen eye for detail, excellent problem-solving abilities, and the capacity to remain calm and composed under pressure.
The ideal candidate will possess outstanding verbal and written communication skills, with a proven track record in customer service or a related field. Previous experience in a helpdesk or technical support environment is a significant advantage. Proficiency in using customer relationship management (CRM) software and ticketing systems is essential. A positive attitude, a proactive approach, and a genuine desire to assist others are core attributes we are looking for. The ability to work collaboratively within a team environment while also managing individual responsibilities efficiently is crucial. You should be adaptable to changing priorities and able to learn new products and processes quickly. This role offers a fantastic opportunity for individuals passionate about customer engagement and looking to advance their careers in a supportive and growth-oriented company. Join us and make a tangible impact on our clients' experience.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Specialist
731 Tubli, Central
BHD900 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-centric Customer Service Specialist to join their expanding team in Janabiyah, Northern, BH . This role is crucial in ensuring our clients receive top-tier support and build lasting relationships with our brand. The ideal candidate will be adept at handling a wide range of customer inquiries via phone, email, and chat, providing accurate information and timely resolutions. You will be the first point of contact for many customers, requiring exceptional communication skills, empathy, and problem-solving abilities. Responsibilities include managing customer accounts, processing requests, and documenting all interactions within the CRM system. You will also be tasked with identifying customer needs and proactively offering solutions or relevant product information. A key part of this role involves collaborating with other departments to ensure seamless customer experiences and addressing complex issues. Our client values individuals who are passionate about customer satisfaction and can contribute to a positive team environment. This position offers a significant opportunity for growth within the company, with potential to specialize in different areas of customer support or advance into team leadership roles. The ability to adapt to evolving customer service technologies and methodologies is important. You will be expected to maintain high standards of service quality and contribute to the continuous improvement of our customer support processes. If you thrive in a fast-paced environment and are dedicated to delivering outstanding service, we want to hear from you.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via multiple channels (phone, email, chat) in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues effectively, escalating when necessary.
- Manage and update customer records in the CRM system.
- Process customer requests, such as order changes, returns, and inquiries.
- Identify customer needs and offer appropriate solutions or recommendations.
- Collaborate with internal teams to ensure customer satisfaction.
- Contribute to the development and improvement of customer service procedures.
- Maintain a high level of product and service knowledge.
- Proven experience in a customer service or call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving and active listening abilities.
- Proficiency with CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- High school diploma or equivalent; Bachelor's degree preferred.
- Patience, empathy, and a customer-first attitude.
- Ability to work effectively in a team and independently.
This advertiser has chosen not to accept applicants from your region.
1
Client Services Officer
Manama, Capital
Solid Vision
Posted today
Job Viewed
Job Description
Responsibilities:
- Manage incoming phone calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
Requirements and skills:
Proven customer support experience or experience as a Client Service Representative
- Strong communication and presentation skills.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
- Manage incoming phone calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
Requirements and skills:
Proven customer support experience or experience as a Client Service Representative
- Strong communication and presentation skills.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Service Specialist
21006 Seef, Capital
BHD45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a renowned retail brand, is seeking an experienced Senior Customer Service Specialist to join their vibrant team in Jidhafs, Capital, BH . This role is vital for providing exceptional support to our valued customers, resolving inquiries efficiently, and enhancing the overall customer experience. The ideal candidate will possess outstanding communication skills, a problem-solving aptitude, and a commitment to customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Handle a high volume of customer interactions via phone, email, and chat with professionalism and courtesy.
- Address customer inquiries, concerns, and complaints promptly and effectively.
- Provide product information, order status updates, and troubleshooting assistance.
- Process orders, returns, and exchanges accurately.
- Escalate complex issues to appropriate departments or management.
- Maintain accurate customer records and interactions in the CRM system.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
- Train and mentor new customer service representatives.
- Contribute to the development and improvement of customer service procedures.
- Gather customer feedback and report trends to management.
- Achieve and exceed performance metrics related to customer satisfaction, response time, and resolution rates.
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Minimum of 4 years of experience in a customer service or customer support role, with at least 1 year in a senior or lead capacity.
- Proven track record of delivering excellent customer service.
- Exceptional verbal and written communication skills in English.
- Strong active listening and interpersonal skills.
- Proficiency in using CRM software and customer service platforms.
- Ability to multitask, prioritize, and manage time effectively.
- Calm and patient demeanor, especially when dealing with difficult customers.
- Team player with the ability to work independently.
- Familiarity with retail operations is a plus.
- Must be available to work on-site in Jidhafs, Capital, BH during business hours.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Service Specialist
00964 Southern, Southern
BHD50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and highly motivated Senior Customer Service Specialist to join their team, offering a fully remote work arrangement. This role is crucial in ensuring exceptional customer satisfaction and providing top-tier support across various communication channels. You will be responsible for handling complex customer inquiries, resolving issues efficiently, and contributing to the continuous improvement of customer service processes. The ideal candidate is a patient, empathetic, and solutions-oriented individual with a proven ability to manage challenging customer interactions.
Key Responsibilities:
Key Responsibilities:
- Handle inbound customer inquiries via phone, email, chat, and social media with professionalism and efficiency.
- Provide detailed information about products, services, and company policies to customers.
- Resolve customer complaints and issues in a timely and satisfactory manner, escalating complex cases as needed.
- Troubleshoot technical issues and guide customers through problem-solving steps.
- Maintain accurate customer records and interaction logs in the CRM system.
- Identify opportunities to improve the customer experience and suggest process enhancements.
- Train and mentor junior customer service representatives, providing guidance and feedback.
- Assist in developing and updating customer service knowledge base articles and FAQs.
- Monitor customer feedback and identify trends to proactively address potential issues.
- Achieve and exceed key performance indicators (KPIs) such as customer satisfaction, first-call resolution, and response times.
- Collaborate with other departments to ensure a seamless customer experience.
- Stay informed about product updates and company policies to provide accurate information.
- Handle sensitive customer information with discretion and confidentiality.
- High school diploma or equivalent; a college degree is a plus.
- Minimum of 3-5 years of experience in a customer service or helpdesk role.
- Demonstrated experience in handling difficult customer situations and de-escalation techniques.
- Excellent communication, active listening, and interpersonal skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Strong problem-solving and analytical abilities.
- Ability to multitask and manage time effectively in a remote environment.
- A genuine passion for customer service and building positive relationships.
- Adaptability and a willingness to learn new products and processes.
- Reliable internet connection and a dedicated, quiet workspace.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Service Specialist
345 Diplomatic Area
BHD2800 Annually
WhatJobs
Posted today
Job Viewed
Job Description
A dynamic and growing company is seeking a highly motivated Senior Customer Service Specialist to join their support team in Isa Town, Southern, BH . This role is vital for ensuring exceptional customer experiences, resolving complex inquiries, and contributing to the overall success of the customer support function. The ideal candidate will possess outstanding communication skills, a strong problem-solving aptitude, and a passion for helping customers.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Handling inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Providing advanced troubleshooting and solutions for customer issues, escalating complex problems when necessary.
- Educating customers on product features, services, and best practices.
- Maintaining accurate and detailed customer records in the CRM system.
- Identifying and resolving customer complaints and concerns to ensure satisfaction and retention.
- Acting as a point of escalation for junior customer service representatives.
- Contributing to the development and improvement of customer service policies and procedures.
- Analyzing customer feedback to identify trends and areas for service enhancement.
- Collaborating with other departments to resolve customer issues promptly.
- Training and mentoring new customer service team members.
- Meeting and exceeding key performance indicators (KPIs) for customer satisfaction, response time, and resolution rates.
Qualifications:
- High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus.
- Minimum of 3-5 years of experience in a customer service or support role, with at least 1 year in a senior or lead capacity.
- Proven ability to handle complex customer issues and provide effective solutions.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving skills.
- Proficiency in using CRM software and other customer support tools.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- Team player with the ability to work independently.
- Familiarity with customer service best practices.
- Fluency in English is essential; Arabic language skills are beneficial.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service Specialist
765, BH Zallaq, Southern
BHD38000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Service Specialist to join their remote support team, serving customers in Zallaq, Southern, BH and beyond. In this role, you will be the primary point of contact for customers, providing exceptional support and resolving inquiries related to products and services via phone, email, and chat. You will be responsible for handling escalated customer issues, troubleshooting problems, providing product information, processing orders, and ensuring a high level of customer satisfaction. The Senior Customer Service Specialist will also be involved in training new team members, contributing to knowledge base articles, and identifying opportunities to improve customer service processes. The ideal candidate will have excellent communication, interpersonal, and problem-solving skills, with a patient and empathetic approach to customer interactions. Proven experience in a customer-facing role, preferably in a remote capacity, is essential. Proficiency with CRM software and helpdesk ticketing systems is required. A minimum of 3 years of experience in customer service is necessary, with demonstrated ability to handle complex customer issues. This is a fantastic opportunity to work from home and contribute to a customer-centric organization that values its employees. We offer a competitive salary, benefits, and opportunities for career growth within a supportive and dynamic team environment.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Service specialist Jobs in Bahrain !
6
Senior Customer Service Specialist
76030 Riffa, Southern
BHD4000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a customer-centric organization dedicated to providing exceptional support, is looking for a motivated and experienced Senior Customer Service Specialist to join their vibrant team in Riffa, Southern, BH . This role is pivotal in ensuring outstanding customer satisfaction through efficient and empathetic support.
The Senior Customer Service Specialist will be responsible for handling complex customer inquiries, complaints, and requests via multiple channels, including phone, email, and live chat. You will provide accurate information, resolve issues efficiently, and escalate problems to appropriate departments when necessary. A key aspect of this role involves identifying customer needs and offering solutions that enhance their experience and foster loyalty.
You will also be involved in training and mentoring junior customer service representatives, sharing best practices, and contributing to the continuous improvement of service delivery. Analyzing customer feedback and service data to identify trends and areas for improvement will be a significant part of your responsibilities. The Senior Specialist will also assist in developing and updating customer service procedures and knowledge base articles.
A high school diploma or equivalent is required; further education or relevant certifications are a plus. A minimum of 5 years of progressive experience in customer service or a related support role is essential. Proven experience in handling difficult customer situations and resolving complex issues is mandatory. Excellent communication, active listening, and problem-solving skills are crucial. A patient, empathetic, and customer-focused demeanor is required. Proficiency in using CRM software and helpdesk systems is highly desirable. The ability to work independently and as part of a team, with strong organizational skills, is important. This is a fantastic opportunity for a dedicated customer service professional to advance their career and make a tangible difference in customer relationships.
The Senior Customer Service Specialist will be responsible for handling complex customer inquiries, complaints, and requests via multiple channels, including phone, email, and live chat. You will provide accurate information, resolve issues efficiently, and escalate problems to appropriate departments when necessary. A key aspect of this role involves identifying customer needs and offering solutions that enhance their experience and foster loyalty.
You will also be involved in training and mentoring junior customer service representatives, sharing best practices, and contributing to the continuous improvement of service delivery. Analyzing customer feedback and service data to identify trends and areas for improvement will be a significant part of your responsibilities. The Senior Specialist will also assist in developing and updating customer service procedures and knowledge base articles.
A high school diploma or equivalent is required; further education or relevant certifications are a plus. A minimum of 5 years of progressive experience in customer service or a related support role is essential. Proven experience in handling difficult customer situations and resolving complex issues is mandatory. Excellent communication, active listening, and problem-solving skills are crucial. A patient, empathetic, and customer-focused demeanor is required. Proficiency in using CRM software and helpdesk systems is highly desirable. The ability to work independently and as part of a team, with strong organizational skills, is important. This is a fantastic opportunity for a dedicated customer service professional to advance their career and make a tangible difference in customer relationships.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Service Specialist
123 Tubli, Central
BHD3500 Annually
WhatJobs
Posted today
Job Viewed
Job Description
A leading telecommunications company is seeking a highly experienced and customer-focused Senior Customer Service Specialist to join their support team in Janabiyah, Northern, BH . This role is crucial for providing exceptional assistance to customers, resolving complex inquiries, and contributing to overall customer satisfaction and retention. The ideal candidate will possess outstanding communication skills, a deep understanding of customer service best practices, and the ability to handle challenging situations with professionalism and efficiency. This is an excellent opportunity to advance your career in customer service within a dynamic industry.
As a Senior Customer Service Specialist, you will be responsible for handling escalated customer issues, providing in-depth product and service support, and resolving complex technical or billing inquiries. You will also mentor and train junior customer service representatives, sharing your expertise and ensuring consistent service quality across the team. Proactive engagement with customers to identify potential issues and offer solutions will be a key aspect of your role. You will analyze customer feedback and service trends to recommend improvements to processes and customer service strategies. Ensuring adherence to company policies and service level agreements (SLAs) while maintaining a high level of customer satisfaction is paramount. The ability to troubleshoot and diagnose problems effectively, guiding customers through solutions, is essential.
We are looking for a candidate with a high school diploma or equivalent; a Bachelor's degree in a relevant field is a plus. A minimum of 3-5 years of experience in customer service, with at least 1-2 years in a senior or supervisory capacity, is required. Experience in the telecommunications or a related service industry is highly preferred. Excellent verbal and written communication skills, active listening abilities, and a patient, empathetic demeanor are essential. Strong problem-solving skills, the ability to multitask, and proficiency in using customer relationship management (CRM) software and support ticketing systems are necessary. The capacity to work effectively in a team environment, handle stressful situations calmly, and contribute to a positive work atmosphere is vital. This role offers a competitive salary, benefits, and opportunities for professional development and career progression within a reputable organization.
Key Responsibilities:
As a Senior Customer Service Specialist, you will be responsible for handling escalated customer issues, providing in-depth product and service support, and resolving complex technical or billing inquiries. You will also mentor and train junior customer service representatives, sharing your expertise and ensuring consistent service quality across the team. Proactive engagement with customers to identify potential issues and offer solutions will be a key aspect of your role. You will analyze customer feedback and service trends to recommend improvements to processes and customer service strategies. Ensuring adherence to company policies and service level agreements (SLAs) while maintaining a high level of customer satisfaction is paramount. The ability to troubleshoot and diagnose problems effectively, guiding customers through solutions, is essential.
We are looking for a candidate with a high school diploma or equivalent; a Bachelor's degree in a relevant field is a plus. A minimum of 3-5 years of experience in customer service, with at least 1-2 years in a senior or supervisory capacity, is required. Experience in the telecommunications or a related service industry is highly preferred. Excellent verbal and written communication skills, active listening abilities, and a patient, empathetic demeanor are essential. Strong problem-solving skills, the ability to multitask, and proficiency in using customer relationship management (CRM) software and support ticketing systems are necessary. The capacity to work effectively in a team environment, handle stressful situations calmly, and contribute to a positive work atmosphere is vital. This role offers a competitive salary, benefits, and opportunities for professional development and career progression within a reputable organization.
Key Responsibilities:
- Handle escalated customer inquiries and resolve complex issues efficiently.
- Provide in-depth product knowledge and technical support to customers.
- Mentor and train junior customer service representatives.
- Analyze customer feedback and identify areas for service improvement.
- Ensure customer satisfaction and retention through exceptional service.
- Adhere to company policies and service level agreements (SLAs).
- Document customer interactions and resolutions accurately in the CRM system.
- Collaborate with other departments to resolve customer issues.
- Maintain a high level of professionalism and product knowledge.
- High school diploma or equivalent; Bachelor's degree is a plus.
- Minimum of 3-5 years of experience in customer service.
- At least 1-2 years of experience in a senior customer service role.
- Experience in telecommunications or a related service industry preferred.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in CRM software and support ticketing systems.
- Ability to handle difficult customers and de-escalate situations.
- Strong multitasking and organizational abilities.
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Service Specialist - Technical Support
00965 Askar, Southern
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of technology solutions, is seeking a highly skilled and empathetic Senior Customer Service Specialist to join their Technical Support team in Tubli, Capital, BH . This role is integral to ensuring customer satisfaction by providing expert assistance and resolving technical issues efficiently. You will be the first point of contact for customers experiencing problems with our client's products and services, offering clear, concise, and helpful guidance. Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, and chat; guiding customers through step-by-step solutions; escalating complex problems to higher technical tiers when necessary; documenting all customer interactions and resolutions accurately; and contributing to the knowledge base with solutions and FAQs. The ideal candidate will possess exceptional communication, active listening, and problem-solving skills, with a patient and customer-centric approach. A strong technical aptitude and a deep understanding of software, hardware, and common IT issues are essential. Previous experience in a technical support or customer service role, ideally with exposure to CRM systems and ticketing software, is required. A Bachelor's degree in a relevant field such as Information Technology, Computer Science, or a related discipline, or equivalent practical experience, is preferred. You should be adept at managing multiple priorities and maintaining a positive attitude in a fast-paced support environment. This is an excellent opportunity to advance your career in customer support and technical assistance.
Responsibilities:
Responsibilities:
- Provide expert technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Guide customers through troubleshooting steps and product usage.
- Escalate unresolved issues to senior support staff or relevant departments.
- Document all customer interactions, issues, and resolutions in the ticketing system.
- Contribute to the creation and maintenance of the customer knowledge base.
- Identify recurring customer issues and provide feedback to product development teams.
- Maintain a high level of customer satisfaction through effective communication and problem resolution.
- High school diploma or equivalent; Bachelor's degree in IT, Computer Science, or related field preferred.
- Minimum of 3 years of experience in technical support or customer service.
- Proven ability to diagnose and resolve a wide range of technical issues.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency with CRM software and ticketing systems.
- Ability to multitask and manage time effectively.
- Customer-focused attitude and a passion for helping others.
- Knowledge of common operating systems and software applications.
This advertiser has chosen not to accept applicants from your region.
9