3 Servicenow Implementation jobs in Bahrain
Service Management Center Manager
Posted 6 days ago
Job Viewed
Job Description
Join a market-leading tech provider in Bahrain, managing the front line of service operations. As Service Management Center (SMC) Manager, you’ll lead a team monitoring and responding to incidents across networks, infrastructure platforms, and enterprise services, keeping business-critical systems up and running for customers.
This is a hands-on leadership role with real impact. You’ll coordinate first-level monitoring and resolution, oversee escalations, and make sure every incident is handled quickly, communicated clearly, and documented accurately. Working closely with engineering, field operations, and vendors, you’ll be the bridge between customers, technical teams, and senior management when it matters most.
The Role:
As SMC Manager, you’ll oversee 24/7 operations, leading Shift Engineers, Analysts, and Incident Coordinators to deliver fast, effective service support. You’ll monitor system health in real time, manage alarms and performance dashboards, and ensure incidents are triaged, escalated, and resolved to agreed SLAs.
You’ll track and report on incident trends, drive process improvements, and embed best practice aligned with ITIL standards. From shift planning to root cause analysis and post-incident reviews, you’ll keep the team running smoothly and services performing at their best.
What You’ll Be Doing:
• Leading day-to-day operations of the Service Management Center, ensuring 24/7 coverage and smooth shift handovers.
• Monitoring infrastructure across voice, data, internet, and enterprise platforms.
• Managing incident response from detection to resolution including RCA, stakeholder updates, and post-incident reports.
• Acting as the escalation point for high-priority or unresolved issues, coordinating with engineering, field teams, and vendors.
• Maintaining accurate incident logs, metrics, and performance reports.
• Supporting change management by reviewing planned changes and assessing risk.
• Coaching and mentoring the SMC team, ensuring up-to-date knowledge of tools, processes, and emerging tech.
• Driving continuous improvement in monitoring, escalation, and resolution processes.
What You’ll Need to Succeed:
• 7+ years in Network Operations or Service Management, with at least 2 years in a supervisory role.
• Strong incident handling, escalation management, and SLA tracking skills.
• Hands-on experience with enterprise-grade monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG).
• Background in tech operations, ISP, or managed services.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert a plus.
• Relevant technical certifications (e.g., CCNA/CCNP, Juniper, CompTIA Network+).
• Excellent communication and leadership skills, with the ability to work under pressure.
• Bilingual (Arabic & English) preferred, but strong non-Arabic speakers will also be considered.
What’s in It for You:
• Key leadership role in a mission-critical operations team.
• Competitive salary + annual bonus (based on performance).
• Opportunity to work at the center of enterprise tech service delivery.
• Lead and develop a skilled technical team in a collaborative environment.
• Influence processes and service assurance strategies at scale.
Next Steps:
If you thrive in high-stakes service environments and know how to lead a team to deliver fast, reliable support, we’d love to hear from you. Send your CV or get in touch in confidence to learn more.
#J-18808-LjbffrTelecom Network Implementation Specialist
Posted 3 days ago
Job Viewed
Job Description
Customer Implementation and Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Bachelor of Technology/Engineering, Bachelor of Business Administration(Management)
Nationality
Any
Vacancy
1 Vacancy
Job Description
The Customer Implementation and Support Specialistleads the onboarding, technical integration, and ongoing support of clients using INFINIOS cards and payments solutions. This role also manages the Customer Service and Operations Executive team, ensuring seamless service delivery, operational excellence, and continuous improvement. The ideal candidate brings strong expertise in Mastercard and Visa networks, host-to-host (H2H) payment rails, and a proven ability to manage complex client implementations and support operations.
Client Implementation & Onboarding
- Drive end-to-end delivery of card and payment solution implementations, ensuring alignment with client requirements and project timelines.
- Coordinate with internal and external technical teams to configure, test, and deploy solutions.
- Manage multiple projects simultaneously, proactively addressing risks and ensuring successful go-lives.
Customer Support & Incident Management
- Oversee the Customer Service and Operations Executive team to ensure timely and effective resolution of client issues.
- Ensure SLA compliance and escalate unresolved matters to appropriate internal teams.
- Deliver technical guidance and training to clients and internal stakeholders.
Team Leadership & Operational Oversight
- Lead, mentor, and develop team members to maintain high performance and engagement.
- Establish and monitor KPIs to ensure service quality and operational efficiency.
- Promote a culture of accountability, collaboration, and continuous improvement.
Process Optimization & Reporting
- Enhance onboarding and support workflows to improve client satisfaction and operational scalability.
- Maintain accurate documentation for implementations, support cases, and procedures.
- Analyze performance data and generate actionable reports for leadership.
Desired Candidate Profile
- Bachelor’s degree in information technology, Business, or a related field.
- 3+ years in client implementation, technical support, or operations within the cards and payments industry.
- Hands-on experience with H2H payment rails, local switches.
- Strong knowledge of card issuing, acquiring, payment gateways, and transaction processing
- Skilled in managing cross-functional projects and stakeholder communication
- Proficient in project and support tools such as Jira
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at
#J-18808-LjbffrBe The First To Know
About the latest Servicenow implementation Jobs in Bahrain !