2 342 Services jobs in Bahrain

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing.

We are hiring a Business Services Team Manager to oversee travel, logistics, event planning, scheduling, expense policies, and administration.

This executive role demands outstanding coordination, planning, decision-making, budgeting, procurement, reporting, and management skills. It involves managing a complex, fast-paced operation in the tech industry.

Responsibilities include coordinating large-scale company events involving travel for hundreds from 80+ countries, managing travel procurement and logistics, ensuring safety and efficiency, handling visas and unexpected travel issues, and overseeing expense claim approval to ensure fairness and transparency. The team also provides traditional 'EA' services across departments, such as scheduling, report coordination, approvals, and small projects.

This role requires excellent judgment, interpersonal skills, accountability, and the ability to handle high work volumes. Participation in company events from planning to safety is essential to build relationships and ensure smooth execution.

Location: Worldwide, home-based, except where offices are located (e.g., London, Taipei, Beijing).

Key team responsibilities include:

1. Travel approvals, logistics, and operations
2. Expense review in line with policies
3. Planning of complex company events four times a year
4. Managing company offices for executive briefing and operations
5. Implementing global duty of care, health, and safety programs

Ideal candidates will have:

• Exceptional academic record from high school and university
• Undergraduate degree in a technical or business field
• Proven drive and ability to exceed expectations
• Leadership and management skills
• Good judgment in financial, policy, and interpersonal matters
• Ability to work in a multicultural, global organization
• Excellent interpersonal skills, curiosity, and flexibility
• Responsibility, accountability, self-awareness
• Result-oriented mindset with a personal drive to meet commitments
• Willingness to travel up to four times a year, for events up to two weeks long

Additional skills that are a plus:

• Travel industry experience
• Project and event management experience
• Business and corporate administration experience

What we offer:

• Distributed work environment with biannual in-person team sprints
• USD 2,000 annual learning and development budget
• Annual compensation review and performance bonuses
• Comprehensive benefits reflecting our values
• Recognition rewards, holiday leave, parental leave
• Employee Assistance Programme
• Opportunities for travel and professional growth

About Canonical:

Canonical is a pioneering tech company at the forefront of open source. As the publisher of Ubuntu, a key platform for AI, IoT, and cloud, we are transforming software. We recruit globally and uphold high standards of excellence. Since 2004, we've been a remote-first organization, encouraging innovative thinking, continuous learning, and growth.

Canonical is an equal opportunity employer committed to diversity and inclusion, ensuring fair consideration for all applicants regardless of background or identity.

Job Objective:

Oversee day to day operations of services delivery. Design new ways to optimize the quality of service and overall operations of Emerging Services function in line with strategy aspirations.

Job Specifications

• Oversee and manage the delivery of high-quality services from receiving the request to fulfilment with strong focus on delightful customer experience & excellence management across the value chain
• Lead service delivery team on premise and remote locations and ensure enablers (systems, trainings, toolkit, escalation matrix etc.) are available to carry out tasks efficiently
• Maintain a strong relationship with multiple providers to negotiate service contracts and ensure other enablers are available to deliver their services in line with the agreed arrangements
• Design, track and run analysis on KPIs against specified targets, reporting results on a regular basis to higher management, identifying root causes of underperformance if any, and taking corrective actions as needed
• Identify the touchpoints of improvement during the process and collaborate with internal and external stakeholders to design policies and procedures to execute them
• Leverage on the strength of stc's core services to ensure best in class customer experience while ensuring profitability of the InsurTech and Emerging Services play
• Handle complaint on day-to-day basis and collaborate with internal and external stakeholders to resolve them within SLAs and in accordance with SOPs
• Develop policies & procedure to improve complaint handling and approach a zero-complaint service delivery model in collaboration with stakeholders and constantly track the performance of initiatives
• Manage day to day operations including reconciliation, invoicing, payments & forecasting expenditure in collaboration with finance and other operations within the InsurTech & Emerging Service value chain
• Perform other duties as requested

Qualification & Experience

Minimum requirement:

• Bachelor's degree in Business Administration / Supply Chain
• Proficiency in English & Arabic language

Preferred:

• Master's degree in Business Administration / Supply Chain

Professional Experience:

• Minimum of 8 years of customer service/customer experience experience in Insurance, Insurtech/FinTech Service Operations, Modern Trade (Electronics), OEM, Service Centre management or Banking
• Experience in telecom industry would be a plus point

• Overseeing day-to-day operational activities and ensuring efficient workflow.
• Managing, training, and motivating a team of administrative and operational staff.
• Developing and implementing operational policies and procedures to enhance productivity and quality.
• Monitoring operational performance metrics and identifying areas for improvement.
• Managing vendor relationships and ensuring timely procurement of supplies and services.
• Handling customer inquiries and resolving operational issues to ensure customer satisfaction.
• Collaborating with other departments to ensure seamless cross-functional operations.
• Developing and managing departmental budgets.
• Ensuring compliance with company policies and relevant regulations.
• Implementing new technologies and systems to improve operational efficiency.
• Maintaining accurate operational records and preparing performance reports.
• Driving continuous improvement initiatives throughout the operations department.

We’re Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you!

What You’ll Do

• Overseeing service delivery for both BPO and in-house teams
• Managing client relationships and ensuring SLAs are met
• Driving performance, quality, and efficiency across all customer service channels
• Implementing and optimizing customer service technologies and processes
• Leading, mentoring, and developing high-performing teams
• Analyzing customer interaction data to identify trends and opportunities for improvement
• Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

What We’re Looking For

• 5+ years of experience in customer service management (multi-channel preferred)
• Proven expertise in managing both in-house and outsourced teams
• Strong leadership, problem-solving, and decision-making skills
• Proficiency in customer service technologies, CRM systems & COPC standards
• Experience in budget management, data analysis & performance reporting
• Ability to thrive in a fast-paced, dynamic environment
• Flexibility in undertaking business trips as required

Location: Bahrain,

If you’re ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that’s redefining service excellence!

We're Hiring: Customer Service Delivery Manager

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

Are you a strategic leader with a passion for delivering top-tier customer experiences? Do you have the expertise to drive performance across both in-house and Business Process Outsourcing (BPO) teams while ensuring quality at every touchpoint? If so, we want to hear from you

What You'll Do

• Overseeing service delivery for both BPO and in-house teams
• Managing client relationships and ensuring SLAs are met
• Driving performance, quality, and efficiency across all customer service channels
• Implementing and optimizing customer service technologies and processes
• Leading, mentoring, and developing high-performing teams
• Analyzing customer interaction data to identify trends and opportunities for improvement
• Managing vendor relationships and ensuring seamless service delivery

Why Keeta?

• Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
• Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.

What We're Looking For

• 5+ years of experience in customer service management (multi-channel preferred)
• Proven expertise in managing both in-house and outsourced teams
• Strong leadership, problem-solving, and decision-making skills
• Proficiency in customer service technologies, CRM systems & COPC standards
• Experience in budget management, data analysis & performance reporting
• Ability to thrive in a fast-paced, dynamic environment
• Flexibility in undertaking business trips as required

Location: Bahrain,

If you're ready to take on a role that makes a real impact on customer satisfaction and loyalty, apply now and be part of a team that's redefining service excellence

Bahrain

Full Time

Experienced

Bank ABC seeks to recruit a Customer Services & Implementation Management Team Leader in the Group Transaction Banking Department based in our Head Office, in Bahrain.

The Customer Services & Implementation Management Team Leader will be responsible for leading and creating the client implementation team for Cash Management, Trade Finance, and Supply Chain Finance products.

The purpose of this role is to ensure successful implementation of these products for our clients by defining and implementing workflows, service level agreements (SLAs), training programs NS Customer Service Support scripts and procedures.

The role will work closely with the product management, sales teams and other departments to ensure smooth implementation process and on-going customer service support, meeting client's requirements and tailoring the implementation process accordingly.

The individual in this role will be responsible for creating and managing a team to support the implementation and Customer Service Support efforts and will be working closely with multiple countries, defining standards and being in charge of defining and executing the migration plan from legacy platforms.

The job purpose is to provide a high-quality service to clients, ensuring that they are satisfied with the implementation and customer service support and that the products are fully integrated and operational. The individual will do sales calls jointly will the sales team, maintain an implementation pipeline / service calls report, track and continuously monitor, measure, and improve the implementation process & customer support to ensure client satisfaction, and will be responsible for creating and maintaining a positive and productive work environment.

A key requirement for this role is the understanding, logging, and maintenance of the Customer Journeys – documenting the touchpoints, inputs, and outputs as well as risks and KPIS. The role will be responsible for working closely with multiple stakeholders, managing priorities, and adapting to changing requirements, to ensure that the implementation and customer service support is done on time, within budget, and to the satisfaction of all stakeholders.

Responsibilities of the role:

Reporting to the GTB Head of Delivery – Digital Transformation PMO, the job holder will:

• Lead the Customer Services & Implementation Management team (Client implementation managers and Customer Service Support Agents) for Cash Management, Trade Finance, and Supply Chain Finance products.
• Define and implement workflows, SLAs, and training for these products.
• Work closely with the product management and sales teams to ensure successful implementation and customer service support for our transactional banking clients.
• Ensure that all necessary supporting tools such as CRM, chatbots, on-demand training, and content management tools are integrated effectively in the team.
• Right size the team by forecasting and hiring the necessary resources for both the client implementation and customer service teams according to the business workload.
• Collaborate with other departments and teams to ensure smooth implementation process.
• Understand client's requirements and tailor the implementation process accordingly.
• Continuously monitor, measure, and improve the implementation process to ensure client satisfaction.
• Work closely with multiple countries, defining standards and overseeing defining and executing the migration plan from legacy platform

Areas of Knowledge, Qualification and Experience

• Minimum of 10 years of experience in transaction banking, specifically in Cash Management, Trade Finance, and Supply Chain Finance
• Bachelor's degree in Business Administration, Finance, or related field. PMI Certification a plus
• Strong leadership skills
• Excellent project management and organizational skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing requirements
• Strong analytical and problem-solving abilities
• Excellent time management and prioritization skills
• Strong attention to detail and accuracy
• Proven ability to manage teams and delegate tasks effectively
• Strong customer service focus
• Proven ability to work well under pressure and meet tight deadlines
• Positive attitude, proactive and results-oriented
• Strong work ethic and ability to work independently
• Ability to think strategically and make sound business decisions
• Strong understanding of digital transformation and the integration of supporting tools such as CRM, chatbots, on-demand training, and content management tools.
• Arabic and / or French speaker a plus

Bank ABC seeks to recruit a Customer Services & Implementation Management Team Leader in the Group Transaction Banking Department based in our Head Office, in Bahrain.

The Customer Services & Implementation Management Team Leader will be responsible for leading and creating the client implementation team for Cash Management, Trade Finance, and Supply Chain Finance products.

The purpose of this role is to ensure successful implementation of these products for our clients by defining and implementing workflows, service level agreements (SLAs), training programs NS Customer Service Support scripts and procedures.

The role will work closely with the product management, sales teams and other departments to ensure smooth implementation process and on-going customer service support, meeting client's requirements and tailoring the implementation process accordingly.

The individual in this role will be responsible for creating and managing a team to support the implementation and Customer Service Support efforts and will be working closely with multiple countries, defining standards and being in charge of defining and executing the migration plan from legacy platforms.

The job purpose is to provide a high-quality service to clients, ensuring that they are satisfied with the implementation and customer service support and that the products are fully integrated and operational. The individual will do sales calls jointly will the sales team, maintain an implementation pipeline / service calls report, track and continuously monitor, measure, and improve the implementation process & customer support to ensure client satisfaction, and will be responsible for creating and maintaining a positive and productive work environment.

A key requirement for this role is the understanding, logging, and maintenance of the Customer Journeys – documenting the touchpoints, inputs, and outputs as well as risks and KPIS. The role will be responsible for working closely with multiple stakeholders, managing priorities, and adapting to changing requirements, to ensure that the implementation and customer service support is done on time, within budget, and to the satisfaction of all stakeholders.

Responsibilities of the role:

Reporting to the GTB Head of Delivery – Digital Transformation PMO, the job holder will:

• Lead the Customer Services & Implementation Management team (Client implementation managers and Customer Service Support Agents) for Cash Management, Trade Finance, and Supply Chain Finance products.
• Define and implement workflows, SLAs, and training for these products.
• Work closely with the product management and sales teams to ensure successful implementation and customer service support for our transactional banking clients.
• Ensure that all necessary supporting tools such as CRM, chatbots, on-demand training, and content management tools are integrated effectively in the team.
• Right size the team by forecasting and hiring the necessary resources for both the client implementation and customer service teams according to the business workload.
• Collaborate with other departments and teams to ensure smooth implementation process.
• Understand client's requirements and tailor the implementation process accordingly.
• Continuously monitor, measure, and improve the implementation process to ensure client satisfaction.
• Work closely with multiple countries, defining standards and overseeing defining and executing the migration plan from legacy platform

Areas of Knowledge, Qualification and Experience

• Minimum of 10 years of experience in transaction banking, specifically in Cash Management, Trade Finance, and Supply Chain Finance
• Bachelor's degree in Business Administration, Finance, or related field. PMI Certification a plus
• Strong leadership skills
• Excellent project management and organizational skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing requirements
• Strong analytical and problem-solving abilities
• Excellent time management and prioritization skills
• Strong attention to detail and accuracy
• Proven ability to manage teams and delegate tasks effectively
• Strong customer service focus
• Proven ability to work well under pressure and meet tight deadlines
• Positive attitude, proactive and results-oriented
• Strong work ethic and ability to work independently
• Ability to think strategically and make sound business decisions
• Strong understanding of digital transformation and the integration of supporting tools such as CRM, chatbots, on-demand training, and content management tools.
• Arabic and/or French speaker a plus

• Eliciting, analyzing, and documenting business requirements for financial systems and processes.
• Translating business needs into functional specifications and technical requirements.
• Facilitating workshops and meetings with stakeholders to gather requirements and validate solutions.
• Creating process flows, use cases, and data models to illustrate proposed solutions.
• Collaborating with development and testing teams to ensure successful project delivery.
• Conducting gap analysis and recommending solutions to improve business operations.
• Managing the business analysis workstream on complex projects.
• Mentoring and guiding junior business analysts and team members.
• Assisting in user acceptance testing (UAT) and post-implementation support.