What Jobs are available for Showroom Support in Bahrain?

Location: Bahrain or Dubai, UAE

Are you a highly organized professional with a meticulous eye for detail and a passion for the dynamic insurance sector? We are seeking a proactive Bilingual Business & Sales Support Specialist to provide essential administrative and contractual support, serving as the critical link between our Sales team, clients, and underwriters.

This role requires a dedicated individual fluent in both English and Arabic to manage the end-to-end sales support cycle, ensuring efficiency, accuracy, and compliance across all documentation and client communications.

Key Responsibilities1. Contract & Proposal Management:

• Draft and produce high-quality, customized insurance proposals and quotations for clients in both English and Arabic, ensuring brand standards and technical accuracy.
• Prepare and finalize complex legal documentation, including initial drafting of Reinsurance Contracts, Cover Notes, and Policy Wordings.

• Ensure all client documentation is filed, tracked, and accessible using our CRM system.

• Sales & Client Relationship Support:

• Manage the full policy renewal pipeline, proactively tracking expiration dates, coordinating with underwriters to secure renewal terms, and presenting comparison summaries to the sales team.

• Maintain a rapid communication standard, acknowledging all client and internal emails quickly and routing queries to the appropriate cross-functional entities.

• Coordinate follow-up activities, client meetings, and administrative needs for assigned Account Executives and Producers.

• Operational & Cross-Functional Coordination:

• Serve as the primary liaison, connecting the Sales team with cross-functional internal entities (e.g., Underwriting, Claims, Finance, and Compliance) to ensure the smooth, timely flow of policies.

• Assist in compiling and analyzing sales reports, pipeline forecasts, and retention metrics for management review.

Essential Requirements

• Bilingual Fluency: Fluent in both written and spoken English and Arabic is mandatory, allowing for seamless technical and professional communication across cultures and markets.
• Organizational Mastery: Exceptional organizational and time management skills with a proven ability to manage high-volume workflows, multiple priorities, and tight deadlines.
• Technical Proficiency: Very good to excellent command of Microsoft Word and Excel for documentation, data management, and report generation.
• Experience: 2+ years of relevant experience in a Sales Support, Broker Support, or Back-Office role within the Insurance or Financial Services industry.
• Location: Must be currently based in Bahrain or Dubai, with valid work status or eligibility to obtain one.

Inside Sales Support Job Description Position Overview

We are seeking a motivated and detail-oriented Inside Sales Support to join our team. This role is responsible for assisting the sales team by handling administrative tasks, processing orders, responding to customer inquiries, and ensuring a smooth sales process. The ideal candidate has strong communication skills, excellent organizational abilities, and a customer-first mindset.

Key Responsibilities Sales Support & Customer Service

• Assist the sales team with quote generation, lead qualification, follow-ups, and customer communication.
• Respond to via phone, email, and chat, providing product information and order updates.
• Process sales orders, generate quotes, and ensure accurate data entry in CRM or ERP systems.
• Maintain and update customer records in the database.

Administrative & Coordination

• Prepare and send sales proposals, contracts, and invoices.

Collaboration & Relationship Management

• Work closely with external customers and internal teams, including operations, finance, and technical support, to resolve issues and enhance customer satisfaction.
• Support account managers with client communications and follow-ups.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field (preferred).
• 1-3 years of experience in inside sales, sales support, or customer service.
• Strong proficiency in CRM software (Salesforce, HubSpot, etc.) and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail and ability to multitask.
• Customer-centric mindset with problem-solving abilities.

Preferred Skills

• Experience in B2B sales or technical product sales.
• Knowledge of ERP systems and sales order processing.
• Ability to work independently and in a team environment.

Benefits

• Competitive salary with performance-based incentives.
• Health insurance and other benefits.
• Career growth opportunities within the sales team.

Job Types: Full-time, Permanent

Pay: BD BD per month

Application Question(s):

• Are you proficient in Microsoft Office?

Language:

• English (Required)

Job Overview

First Motors is seeking a motivated and highly organised Sales Support Administrator to join our expanding automotive division. Based in our Ma'ameer, Bahrain office, this full-time position is a fantastic opportunity for an individual with a passion for providing exceptional administrative support within a fast-paced sales environment. The successful candidate will play a crucial role in ensuring the smooth and efficient operation of the sales team, contributing directly to our continued success and commitment to excellence.

Responsibilities

* Ordering Vehicle for Hyundai & Commercial.

* DTS daily monitoring of OTO (on time Delivery).

* Updating Backlog and reporting weekly.

* Maintain and update customer and sales records accurately within our CRM system.

* Updating Manifest report.

* Updating Master costing.

* Assist in the preparation of product related matters and presentations.

* Prepare Monthly Stock order Planner for Hyundai & Genesis.

* Verify Hyundai & Genesis Pl and coordinate with HMC for any discrepancies.

* Daily reporting of Sales for all brands as required.

Qualifications

* Proven experience in an administrative or sales support role is essential.

* Previous experience within the automotive industry is highly advantageous.

* Diploma or bachelor's degree in any relevant field.

* Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.

* Strong written and verbal communication skills in English.

* Proficiency in the MS Office Suite, particularly Excel, Word, and Outlook.

* Meticulous attention to detail and a commitment to producing high-quality work.

* A proactive and positive attitude with the ability to work effectively both independently and as part of a team.

* Familiarity with CRM software would be a distinct advantage.

Job Type: Full-time

Urgent Requirement for Sales Support- with telecom CRM system knowledge

· Any nationalities can apply

· Candidate should have experience in Telecom CRM system , activation , registration etc.,

. Good experience in MS Office Tools, advanced Excel

· Must have telecom experience.

· Sales Backend Support experience

· Good Communication skills

· Ready to Join Immediately

Interested Candidates Please share your CV ASAP

Job Type: Full-time

Pay: BD BD35.000 per month

Experience:

• Telecom CRM system: 2 years (Required)

Urgent Requirement for Backend Sales Support- with telecom CRM system knowledge

· Any nationalities can apply

· Candidate should have experience in Telecom CRM system , activation , registration etc.,

. Good experience in MS Office Tools, advanced Excel

· Must have telecom experience.

· Sales Backend Support experience

· Good Communication skills

· Ready to Join Immediately

Interested Candidates Please share your CV ASAP

Job Type: Full-time

Pay: BD BD35.000 per month

Experience:

• Telecom CRM system: 2 years (Required)

Job Title:

Customer Service & Logistics Coordinator (Remote, Full-Time)

Work Schedule:

Flexible, Full-Time – Work from Home

Language Requirement:

Fluent in English (Arabic is a cherry on top)

Job Overview:

We're looking for a proactive, detail-oriented, and
exceptionally smart

individual to manage daily customer service and logistics tasks. This is a flexible, remote position—perfect for someone who communicates well, enjoys solving problems, and wants to grow into a more senior role over time. Ideally, you are passionate about watches and excited to help us build a brand that customers love.

We're not just looking for someone to answer emails: we want a capable person who can evolve into an operations manager as the business grows.

Roles & Responsibilities:

Customer Service

• Respond to customer emails and messages on Instagram and other social platforms in a timely, friendly, and professional manner.

• Handle questions about orders, shipping, returns, exchanges, and product concerns.

• Provide regular updates to customers regarding their orders, returns, or issues.

• Use tools like ChatGPT (this is a must)

to help draft thoughtful, accurate replies when needed.

Logistics & Order Fulfillment

• Book and manage daily shipments using courier platforms.

• Monitor shipment statuses and follow up on packages with exceptions, delays, or issues.

• Liaise with courier companies to resolve problems and keep customers informed.

• Track, manage, and keep records of product returns, especially those related to refunds, damages, or defects.

Administrative Support

• Maintain clear logs for communication, shipping, and returns in Excel, Google Sheets, or other tools.

• Collaborate with the team to escalate priority matters.

• Suggest and implement ways to improve the customer experience and order flow process.

Requirements:

• Fluent in English (written and spoken)—Arabic is a big bonus.

• Excellent communication and organizational skills.

• Very comfortable working independently and managing time effectively.

• Familiar with Instagram, Gmail, courier dashboards, Excel, Office, and Google Sheets.

• Previous experience in customer service or logistics is a plus.

• Must be comfortable using ChatGPT to enhance communication speed and quality.

• Ideally, you love watches and want to grow with us long-term.

Ideal Candidate Profile:

You are smart, resourceful, and ambitious—someone who can take ownership of day-to-day operations while thinking ahead. You'll start by handling customer support and logistics, but over time, you'll help improve processes and eventually step into a more strategic role such as Operations Manager.

If you're looking for a role where you can learn, grow, and make a real impact, we'd love to hear from you.

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Type: Full-time

Pay: BD2, BD2, per month

Application Question(s):

• ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?

Education:

• Bachelor's (Required)

Experience:

• total work: 2 years (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Bangla (Required)

MAIN DUTIES AND RESPONSIBILITIES:

• Assist the Head Customer Service to achieve compliance and service quality standards by making sure all activities related to customer service are in line with stipulated aviation guidelines and policy of GF.
• Handle customer interactions across multiple channels calls, chats, Whatsapp, emails, and social media related to holiday packages, including travel advisory, inquiries, bookings, amendments, cancellations, and general support requests.
• Provide accurate and comprehensive information on destinations, packages, pricing, offers, and policies to assist customers in making informed booking decisions.
• Convert sales inquiries into confirmed bookings, contributing to revenue targets through effective upselling and cross-selling of relevant services.
• Manage post-booking changes such as date modifications, special requests, refunds, and travel documentation updates, ensuring all actions are accurate and in compliance to the policy.
• Revalidate and/or reissue e-tickets for existing bookings, apply ticketing regulations, calculate change fees/penalties accurately, collect and process payment with courtesy in a timely and efficient manner. Amend existing bookings and itineraries as required, calculate change fees and penalties accurately, collect and process payment with courtesy in a timely and efficient manner.
• Handle other airline tickets exchange requirements, in case of schedule change.
• Help in resolving last-minute issues as per the request of airports and local offices.
• Notify passengers with courtesy phone calls or emails to advise them of schedule change, flight delay, flight cancellation, flight downgrading, flight overbooking, equipment change and seat re-protection. Update bookings with remarks appropriately after providing customers with suitable alternatives and rebook them with onward connection in a timely and efficient manner.
• Ensure all email communications received are responded with appropriate solutions in a timely manner.
• Properly handle upset customers with patience while aiming to provide the best image of the brand and its customer obsession.
• Communicate with concerned department within HDQ or other GF networks if required as a part of providing solutions.
• Provide feedback to supervisors related to system issues or improvement purposes by reporting any error faced in the systems.
• Ensure all the queues to issue/reissue/refund/schedule change and revalidation handled on timely and efficient manner.
• Address customer complaints and escalations with empathy and professionalism, collaborating with the manager and internal teams to ensure prompt and effective resolution.
• Cross sell and up sell all products and services offered by Gulf Air Holidays.
• Maintain accurate and up-to-date records in CRM platforms in accordance with internal protocols and SLAs.
• Collaborate with internal departments and external partners (travel agents, hotels, ground handlers) to resolve issues and deliver seamless customer experience.
• Gather and relay customer feedback to the Customer Support Manager, helping to identify areas for improvement in service and offerings.
• Stay informed on the latest holiday products, policies, promotions, and system changes to deliver consistent and updated information to customers.
• Ensure strict compliance with SLAs, refund policies, safety standards, and relevant travel regulations.
• Participate in service recovery efforts, team meetings, training sessions, and process improvement initiatives led by the Customer Support Manager.
• Participate in regular team briefings and knowledge-sharing sessions to stay informed about current campaigns, procedures, and updates.
• Ensure adherence to company policies, grooming standards, and professional conduct when dealing with customers and colleagues.
• Assist the product development team and sales team with any special tasks/projects such as product loading, sales activation events, and others.
• Monitor and assist in delivery of excellent service experiences and review of customer feedback through every customer touchpoint.
• Able to take corrective measures for the improvement of overall customer satisfaction based on organizational goals.
• Oversee complex or high-value holiday bookings, including itinerary planning, special requests, and customized packages under guidance of the destination management team.
• Manage the functions of receiving, analyzing, resolving, and documenting customer issues and complaints as required by the organization, utilizing a CRM system.
• Handle customer service representatives through direct supervision, for example, ongoing professional training, ensuring that all the team members are sufficiently skilled and experienced for proper handling of customer inquiries and complaints within the required time and professionally.
• Monitor and ensure an efficient flow of handling gulf air holidays website ticketing and Handling website errors and make sure to escalate it to the related team.
• Verify the payment gateway issues and convey them to the concerned team.
• Handling and verifying audit points raised by the external audit team aligning with the company policy in terms of issuing ADM (agent debit memo) for short collections.
• Coordinate, follow up and generate all required reports, processes, guidelines, systems to the internal Audit team and work to rectify the highlighted audit summary points.
• Assist the operations & fulfillment team, product development team, sales team with any special tasks/projects such as issuing booking and communication with suppliers, product loading, sales activation events, and others.
• Carry out any other tasks allocated by management.

EDUCATION AND OTHER QUALIFICATION REQUIREMENTS:

• Preferably a bachelor s degree in the field of marketing, hospitality, commerce or accounting.
• Minimum a diploma in any of the relevant fields. IATA Certification in Ticketing is desirable.

Job Summary
Zurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to Team Manager – Surrender Servicing, as Customer Service Officer you are expected to develop and deliver customer-specific, value-added services for existing and new customers in line with Zurich values.

Job Accountabilities

As Customer Service Officer, your role will involve:

• Collaborates with teams across the organization and serves as an advocate for our customers' service needs, coordinating with the appropriate business partner.
• Undertake thorough AML reviews in line with regulatory guidelines.
• Communicate timely updates to customers and advisors on pending requests, aiming to provide E2E closures.
• The role requires an individual to comprehend and articulate a query or complaint raised by the customer and be able to provide an effective and accurate response/resolution to it.
• The individual is expected to take ownership and responsibility for personal performance targets.
• Role requires an individual to reflect on their performance and learn from their mistakes, seeing these as opportunities to improve on one's performance in the future.
• The individual should be flexible in meeting the dynamic nature of work.
• To provide customer service to both internal and external customers.
• Process requests of Policyholders and Financial Advisors as prescribed in the Business Process Manuals and within agreed timelines.
• Drive a culture of quality and accuracy through cases worked on within the stipulated frameworks.
• Escalate any problem or risks to the Team Manager in the first instance and report breaches as per the prescribed Framework.
• Be open to continuous learning and act as a facilitator during cross training and get cross skilled in other transaction types, once such opportunities are presented.
• Maintain and implement personal development plans in partnership with the immediate manager.
• The individual should highlight any instances or give an indication where it appears that the customer may not be treated fairly.
• Identify, recommend, and facilitate the implementation of process improvement initiatives / ideas to improve efficiency.

Job Qualifications
To be successful in this role, you will need:

• Bachelor's degree preferred (or equivalent), and prior experience in a related field.
• Prior experience working within life insurance industry.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
• Previous experience working within an international and diverse cultural organization would be beneficial.

Skills:

• Analytical and problem-solving mindset.
• Accuracy and Attention to details.
• Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
• Excellent negotiation and communication skills both written and verbal in English.
• Digital Literacy.
• KYC knowledge.

You are the heart & soul of Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let's continue to grow together

• Location(s): BH - Manama
• Remote working: No
• Schedule: Full Time
• Recruiter name: Taniya Baby
• Hiring Manager: Jagadeesh Kumar
• Closing Date: 24 October 2025