1 810 Site Support jobs in Bahrain

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

**EY Technology **supports our technology needs through three business units:
**Client Technology** - focuses on developing new technology for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly

**Enterprise Technology (ET) **- ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

**Information Security (Info Sec)**:

- Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

**The opportunity**

As part of Enterprise Technology, the On-site Technology Support’s mission is to help our customers fulfil their purposes and contribute to building a better working world by providing a fit for purpose support service.
The On-site Technology Support Specialist provides this support to customers within the country or site by performing multiple technology support activities. This professional demonstrates ability to prioritize tasks, working with multiple software and hardware technologies, in a fast-paced environment.

**Your key responsibilities**
- Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
- Facilitate and support the provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
- Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
- Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
- Under mínimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor.
- Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process.
- Assist with off-site technology support for firm sponsored functions/meetings.
- Assist with IT tasks related to office moves, buildouts and relocations.
- Work effectively as “remote hands” for other EY Technology functions, such as Telecommunications and Hosting.
- Maintain a thorough understanding of EY Technology’s organization and service offerings in order to identify how best to address end user technology needs and incidents.
- Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
- The role receives direct oversight from a supervisor with regular contact to assign and monitor activities

**Skills and attributes for success**
- Effective analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.
- Decision making responsibilities are generally limited to addressing a single end-user issue; ability to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary.
- A Bachelor's degree or equivalent work experience is desirable.

**To qualify for the role you must have**
- Excellent communication, interpersonal, organizational, and time management skills.
- Excellent customer service attitude.
- Ability to liaise and work effectively with all levels of end users and IT personnel.
- Ability to communicate effectively with supervisor and peers.
- Approximately 2-4 years of experience in end user technology support

**What working at EY offers**

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

- Support, coaching and feedback from some of

Our client is seeking a diligent and technically proficient Customer Support Specialist to join their expanding support team. This fully remote role will focus on providing exceptional technical assistance to customers regarding their products and services. You will be the first point of contact for customer inquiries, troubleshooting technical issues, and ensuring a positive customer experience. The ideal candidate possesses strong communication skills, a knack for problem-solving, and a genuine desire to help customers succeed.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to the company's software and hardware products.
• Guide customers through product features, functionalities, and best practices.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex technical issues to appropriate internal teams for resolution.
• Develop and maintain knowledge base articles and FAQs to assist customers.
• Identify trends in customer issues and provide feedback to the product development team.
• Ensure customer satisfaction by providing efficient and effective support.
• Adhere to company policies and procedures for customer service.
• Participate in ongoing training to enhance product knowledge and technical skills.
• Contribute to a positive and collaborative team environment.

Qualifications:

• High school diploma or equivalent; a Bachelor's degree in a related field is a plus.
• Minimum of 2 years of experience in customer service or technical support roles.
• Proven ability to troubleshoot technical problems and provide clear solutions.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-centric attitude.
• Proficiency in using customer support software and ticketing systems.
• Ability to multitask and manage time effectively in a remote setting.
• Familiarity with SaaS products or technology services is highly desirable.
• Patience and empathy when dealing with customer issues.

This position offers a competitive salary, benefits, and the opportunity to work remotely with a growing and innovative company.

Our client is looking for a dedicated and customer-focused Customer Support Specialist with a technical aptitude to join their team in **Riffa, Southern, BH**. In this role, you will be the primary point of contact for customers seeking assistance with our client's products and services. Your responsibilities will include troubleshooting technical issues, providing clear and concise solutions, and ensuring a positive customer experience. The ideal candidate will possess excellent communication and problem-solving skills, along with a patient and empathetic approach to customer interactions. You will handle inquiries via phone, email, and chat, documenting customer interactions and resolutions accurately in the CRM system. This role requires a strong understanding of the company's product suite and the ability to explain technical concepts in an easy-to-understand manner. You will also be responsible for escalating complex issues to higher support tiers when necessary and providing feedback to the product development team to help improve customer satisfaction. A proactive attitude towards identifying and resolving recurring issues is highly valued. This position offers a hybrid work model, allowing for a balance between in-office collaboration and remote work flexibility. You will be an integral part of a team dedicated to delivering exceptional support and maintaining high customer retention rates.

Responsibilities:

• Provide first-line technical support to customers via phone, email, and chat.
• Troubleshoot and resolve customer issues related to product functionality and usage.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Educate customers on product features and best practices.
• Escalate complex technical problems to appropriate teams or specialists.
• Identify and report recurring customer issues and suggest potential solutions.
• Maintain a high level of customer satisfaction through efficient and empathetic service.
• Contribute to the knowledge base by creating and updating support articles.
• Collaborate with internal teams to ensure timely resolution of customer inquiries.
• Adhere to established support service level agreements (SLAs).

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or technical support.
• Strong understanding of troubleshooting methodologies and common technical issues.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to explain technical information clearly and concisely.
• Patient, empathetic, and customer-oriented attitude.
• Ability to multitask and manage time effectively.
• Familiarity with (mention a relevant software/product category, e.g., SaaS products, mobile applications) is a plus.

Our client is seeking a dedicated and customer-focused Customer Support Specialist with a technical aptitude to join their growing team in **Budaiya, Northern, BH**. This role involves providing exceptional support to customers experiencing issues with our client's software products and services. You will be the first point of contact for many customers, addressing inquiries via phone, email, and chat, and escalating complex issues to the appropriate departments when necessary. The ideal candidate possesses strong problem-solving skills, excellent communication abilities, and a passion for helping others. Key responsibilities:

• Respond promptly and professionally to customer inquiries via various communication channels.
• Diagnose and resolve technical issues related to software installation, configuration, and usage.
• Guide customers through step-by-step solutions to troubleshoot problems.
• Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
• Identify and escalate priority issues to the relevant teams for timely resolution.
• Contribute to the knowledge base by creating and updating FAQs, tutorials, and support articles.
• Gather customer feedback and report common issues or trends to the product development team.
• Assist with onboarding new customers and providing training on product features.
• Collaborate with team members to share knowledge and best practices.
• Meet or exceed customer service level agreements (SLAs) and key performance indicators (KPIs).
• Participate in ongoing training sessions to stay updated on product knowledge and support procedures.
• Ensure a positive customer experience at every touchpoint.
• Proactively identify potential issues and provide preventative solutions.
• Offer support across different time zones as needed.
• Assist with customer account management and inquiries.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a customer service or technical support role.
• Strong understanding of common software applications and operating systems.
• Excellent verbal and written communication skills in English.
• Proficiency in using helpdesk software and CRM systems.
• Ability to explain technical concepts clearly and concisely to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Strong organizational and time management skills.
• Ability to work effectively in a team environment, and independently when required.
• Experience with troubleshooting network connectivity issues is a plus.
• A commitment to continuous learning and improvement.
• Ability to adapt to a fast-paced work environment.
• Familiarity with ITIL principles is beneficial.
• Basic understanding of cloud computing concepts.
• Experience with remote support tools.

This role requires a hybrid approach, meaning you will split your time between working remotely and in our office located in **Budaiya, Northern, BH**.

Our client is seeking a dedicated and technically adept Customer Support Specialist to join their remote support team. In this role, you will be the primary point of contact for customers seeking assistance with our client's range of innovative technology products and services. You will be responsible for troubleshooting technical issues, guiding customers through product setup and usage, resolving software-related problems, and escalating complex issues to higher-level support teams when necessary. This is a fully remote position, allowing you to work from the comfort of your home office. The ideal candidate will possess excellent communication skills, patience, and a genuine passion for helping people solve problems. A strong technical aptitude and the ability to quickly learn new software and systems are crucial. You will be expected to maintain high levels of customer satisfaction by providing timely, accurate, and friendly support via phone, email, and chat. A minimum of 3 years of experience in a customer service or technical support role is required, preferably within the technology sector. Familiarity with CRM software and ticketing systems is also beneficial. You will need a reliable internet connection and a dedicated workspace that is free from distractions to ensure productivity and confidentiality. This role offers a great opportunity to grow your career in customer support within a forward-thinking company. Your ability to empathize with customers and provide clear, concise solutions will be key to your success.

Key Responsibilities:

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and resolve customer issues with software and hardware.
• Guide customers through product setup and usage instructions.
• Document customer interactions and resolutions in the CRM system.
• Escalate unresolved issues to the appropriate teams.
• Maintain a high level of customer satisfaction.
• Contribute to the knowledge base by creating and updating support articles.
• Identify recurring issues and provide feedback to product development teams.

Qualifications:

• Minimum 3 years of experience in customer service or technical support.
• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills.
• Patience and empathy when dealing with customers.
• Ability to multitask and manage time effectively.
• Proficiency in using support software and CRM systems.
• Familiarity with common operating systems and software.
• Ability to work independently in a remote setting.

Our client is seeking a dedicated and technically proficient Customer Support Specialist to join their dynamic team in **Salmabad, Northern, BH**. This is a hybrid position, offering a blend of remote and in-office work, designed to provide flexibility while maintaining team collaboration. You will be the primary point of contact for customers experiencing technical issues with our client's innovative software solutions. Your role will involve diagnosing problems, providing effective solutions, and ensuring a high level of customer satisfaction through responsive and empathetic communication.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat regarding technical issues.
• Diagnose and troubleshoot software problems, guiding customers through step-by-step solutions.
• Escalate complex issues to higher-level support teams or development as needed.
• Document all customer interactions and technical issues accurately in the CRM system.
• Create and update knowledge base articles and FAQs to help customers self-serve.
• Provide training and support to customers on using the software effectively.
• Identify trends in customer issues and provide feedback to the product development team.
• Maintain a high level of customer satisfaction by delivering timely and accurate support.
• Collaborate with team members to share knowledge and improve support processes.
• Ensure all customer data is handled with confidentiality and security.

Qualifications:

• Associate's degree or equivalent experience in IT, Computer Science, or a related field.
• Minimum of 2-3 years of experience in customer support, preferably in a technical role.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent communication, active listening, and problem-solving skills.
• Experience with CRM software and ticketing systems.
• Ability to explain technical concepts clearly to non-technical users.
• Must be organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities.

Join our client's supportive team and contribute to delivering exceptional technical support to a growing customer base.

Our client is looking for a dedicated and efficient Customer Support Specialist to join their bustling service center in **Sitra, Capital, BH**. This role is pivotal in ensuring our customers receive timely and effective solutions to their inquiries and technical issues. You will be the first point of contact for customers, handling a variety of support requests via phone, email, and chat. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting technical problems. Responsibilities include accurately diagnosing customer issues, guiding them through step-by-step solutions, escalating complex problems to higher support tiers when necessary, and documenting all interactions thoroughly in our CRM system. Maintaining a high level of customer satisfaction is paramount, and you will be empowered to go the extra mile to resolve customer concerns. Continuous learning about our products and services is expected to stay current with updates and new features. You’ll work collaboratively with the support team to share knowledge and best practices, contributing to a positive and productive work environment. This is an excellent opportunity for individuals passionate about customer service and technology to grow their careers within a supportive and forward-thinking company. Join us and make a real difference in our customers' experience.

Key Responsibilities:

• Respond to customer inquiries and provide technical support via multiple channels (phone, email, chat).
• Troubleshoot and resolve customer issues related to our products/services.
• Guide customers through product features and functionalities.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex technical problems to appropriate departments.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Identify trends in customer issues and provide feedback to product development teams.
• Contribute to the knowledge base by creating and updating support articles.
• Maintain a positive and professional attitude at all times.
• Strive for first-contact resolution whenever possible.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in customer service or technical support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.
• Familiarity with CRM software and helpdesk systems.
• Ability to work independently and as part of a team.
• Patience and empathy when dealing with customer issues.
• Proficiency in common computer applications.

Our client is seeking a highly motivated and customer-focused Technical Support Specialist to join their team in Isa Town. This role involves providing exceptional technical assistance and resolving customer inquiries related to their products and services. You will be the first point of contact for customers experiencing technical difficulties, offering timely and effective solutions. The ideal candidate will possess strong troubleshooting skills, a deep understanding of technical issues, and excellent communication abilities. Key responsibilities include responding to customer support requests via phone, email, and chat, diagnosing technical problems, guiding customers through resolution steps, and escalating complex issues when necessary. You will maintain detailed records of customer interactions and technical issues. A passion for customer service and a commitment to ensuring customer satisfaction are essential. This position offers a hybrid work arrangement, allowing for a balance between in-office collaboration and remote work. Join a supportive team and contribute to a positive customer experience.

Responsibilities:

• Respond to customer inquiries and technical issues via multiple communication channels.
• Diagnose and troubleshoot technical problems with products or services.
• Provide clear and concise instructions to customers for issue resolution.
• Escalate unresolved issues to appropriate departments or senior support staff.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Educate customers on product features and best practices.
• Identify recurring technical issues and provide feedback for product improvement.
• Contribute to the development of knowledge base articles and FAQs.
• Ensure a high level of customer satisfaction.

Qualifications:

• Proven experience in customer support or a technical helpdesk role.
• Strong knowledge of troubleshooting methodologies for technical issues.
• Excellent communication, listening, and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Proficiency with customer support software and CRM systems.
• Patience and empathy when dealing with customer issues.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.

Our client is seeking a diligent and customer-focused Technical Customer Support Specialist to join their growing support team. This is a fully remote position, allowing you to provide exceptional assistance to our users from the comfort of your home. You will be the first point of contact for customers experiencing technical difficulties with our products and services. Responsibilities include diagnosing and troubleshooting software and hardware issues, guiding users through step-by-step solutions, and escalating complex problems to the appropriate technical teams. The ideal candidate possesses excellent communication skills, patience, and a strong aptitude for technology. You must be able to clearly explain technical concepts to non-technical users. This role requires proficiency in using support ticketing systems and CRM software. You will be responsible for documenting customer interactions, resolutions, and product feedback to improve overall customer experience. A proactive approach to identifying customer needs and providing timely and effective solutions is crucial. We value candidates who are passionate about helping others and are committed to delivering outstanding service. This is an excellent opportunity to build your career in a supportive and dynamic remote work environment.
Responsibilities:

• Provide first-level technical support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to software and hardware.
• Guide customers through product features and functionalities.
• Document all customer interactions and resolutions accurately in the ticketing system.
• Escalate unresolved issues to senior support or engineering teams.
• Identify trends in customer issues and provide feedback for product improvement.
• Maintain a high level of customer satisfaction through efficient and empathetic support.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 2+ years of experience in customer service or technical support.
• Strong understanding of common operating systems and software applications.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Patience and a customer-centric approach.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.