81 Skilled Technicians jobs in Bahrain

About Moyasar:

At Moyasar Financial Company, we build innovative and reliable payment solutions that empower businesses to grow and operate efficiently. As a fast-growing fintech company, we are looking for a Technical Support Specialist to join our team and play a vital role in supporting merchants during integration and resolving technical challenges quickly and efficiently.

Role Overview:

As a Technical Support Specialist, you will support our merchants during the integration process, troubleshoot technical issues, and provide expert-level assistance. This is a hands-on, technical role ideal for someone who is proactive, fast at problem-solving, and eager to learn.

Key Responsibilities:

• Provide technical support to merchants during the onboarding and integration stages.
• Troubleshoot and resolve API, SDK, or platform-related issues.
• Communicate technical concepts clearly to non-technical users.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Continuously learn and adapt to new technologies and tools.
• Ensure timely and high-quality responses to support tickets and inquiries.

Requirements:

• Bachelor degree majoring, IT, IS, MIS, and related.
• 1–2 years of experience in a technical support or developer support role
• Proficiency in multiple programming languages
• Strong problem-solving skills and ability to work under pressure
• Quick learner with a passion for technology and customer success
• Excellent communication skills in both English and Arabic
• Experience in fintech or financial services is preferred

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Provide first-line technical support and troubleshooting for hardware, software, and network issues.
• Respond to user support requests via phone, email, ticketing system, and chat.
• Diagnose and resolve technical problems efficiently and accurately.
• Document all support interactions, issues, and resolutions in the helpdesk system.
• Escalate unresolved issues to appropriate second-level support or specialized teams.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist in the creation and maintenance of technical documentation and knowledge base articles.
• Provide basic user training and guidance on IT systems and applications.
• Monitor system performance and troubleshoot alerts.
• Ensure adherence to company policies and procedures for IT support.

• High School Diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Proven experience in technical support or IT helpdesk roles.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts and troubleshooting.
• Excellent customer service, communication, and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Strong problem-solving and analytical abilities.
• Patience and empathy when dealing with users facing technical difficulties.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is desirable.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a strong advantage.

• Responding to customer inquiries and support requests via phone, email, and chat.
• Diagnosing and resolving technical hardware and software issues.
• Guiding users through step-by-step solutions for software and network problems.
• Installing, configuring, and troubleshooting software applications.
• Providing remote support to clients located both domestically and internationally.
• Escalating unresolved issues to higher-level support or appropriate departments.
• Documenting all support interactions, resolutions, and user feedback in the ticketing system.
• Creating and maintaining knowledge base articles and FAQs for common issues.
• Identifying trends in support requests to suggest product or service improvements.
• Assisting with user account management and system access.
• Participating in training sessions to stay updated on product knowledge and support procedures.
• Contributing to team goals and fostering a positive customer service environment.
• Ensuring timely and satisfactory resolution of all support tickets.

• Provide technical assistance to end-users.
• Troubleshoot hardware, software, and network issues.
• Respond to support requests via multiple channels.
• Document and track all support tickets.
• Escalate unresolved issues to senior staff.
• Install and configure software and hardware.
• Maintain customer satisfaction levels.
• Contribute to knowledge base development.