What Jobs are available for Software Support in Bahrain?

Job Description

VAM Systems is currently looking for Application Support Engineer for our Bahrain operations with the following skillsets and terms & conditions:

Experience Required:

• Strong understanding on webservices and Rest services and Integrations using webservices / Rest services
• Strong understanding on AWS , cloud integrations (Eg: Lamda functions)
• Strong skill on supporting OIC integrations and troubleshooting the production issues
• Strong support skills on EFTS transactions.
• Strong skill set on supporting Banking applications
• Understanding on Temenos core banking is nice to have.

Domain : Bank

Terms and conditions

Joining time frame: days)

Job Title: Application Support Specialist
Location: Bahrain (on-site)
Job Summary
Our client is seeking an highly skilled and experienced Application Support Specialist to join our clients team onsite in Bahrain. The ideal candidate will have a strong background in
application maintenance, troubleshooting, and deployment,
with specific expertise in our core technologies.

Key Responsibilities:

• Application Monitoring & Troubleshooting:
• Proactively monitor application performance and stability, identifying and resolving issues swiftly to minimize downtime.
• Perform in-depth log analysis across multiple systems to identify root causes and responsible systems for incidents, errors, and performance degradation.
• Utilize Correlation IDs and timestamps to trace transaction flows across microservices and integration layers.
• Patch Management and Deployment:
• Plan, test, and execute regular patch deployments for core banking applications (T24) and underlying infrastructure components (MS SQL, Kubernetes).
• Coordinate with vendors and internal teams to obtain, validate, and schedule necessary application and security patches.
• Core Banking System Support:
• Provide expert support and maintenance for the T24 Core Banking System, including environment management, end-of-day/start-of-day procedures, and troubleshooting specific module issues.
• Understand core banking processes and data flows to better support business users.
• Infrastructure & Deployment:
• Manage and support application deployments utilizing Kubernetes containers and orchestration.
• Maintain and optimize application databases running on MS SQL Server.
• Support applications built with the Flutter framework.
• Integration and Cloud Support:
• Support and troubleshoot integrations managed through Oracle Integration Cloud (OIC), ensuring reliable data exchange between systems.
• Security & Access Management:
• Administer and maintain secure remote server and access management systems (e.g., VPNs, jump servers, access control lists).
• Ensure all support activities adhere to established security and compliance standards.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in an application support or IT operations role, with proven experience in patch management and log aggregation/analysis tools (e.g., ELK Stack, Splunk).
• Technical Skills (Must-Have):
• Proven experience supporting and troubleshooting the T24 Core Banking System.
• Solid understanding and practical experience with Kubernetes for containerized application deployment and management.
• Expertise in MS SQL Server, including writing complex queries, performance tuning, and database maintenance.
• Experience with application development and/or support using the Flutter framework.
• Familiarity with Oracle Integration Cloud (OIC) for monitoring and supporting enterprise integrations.
• Soft Skills:
• Exceptional analytical and diagnostic skills for troubleshooting complex, multi-system failures using log data.
• Strong verbal and written communication skills in English.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications

• Certifications related to Kubernetes (e.g., CKA, CKAD), Microsoft SQL, or Oracle Cloud.
• Experience in the financial services or banking sector in the GCC region.
• Proficiency in Arabic is a plus.

Unity Infotech
has multiple opportunities in
Microsoft .NET
and is hiring for the following roles for its
Banking
,
FinTech
&
Payments
practices:

• Software Engineer (.Application/Production Support)

Work
Location
: Manama, Bahrain

Start Date
: Immediate

Job Overview

We are seeking experienced, highly skilled L1-L2 Support Specialists to join our dynamic and innovative team. The successful candidate will be responsible for designing, developing, testing, and maintaining high-performance, scalable, and secure web applications using the .NET framework. The ideal candidate should have a minimum of 3 years of professional experience in .NET development/support and a strong background in software engineering principles.

Responsibilities

1. Collaborate with cross-functional teams, including product owners, UI/UX designers, and other developers, to define project requirements and specifications.
2. Design and develop robust, scalable, and maintainable web applications using the .NET framework and related technologies.
3. Write clean, efficient, and well-documented code, adhering to coding standards and best practices.
4. Conduct thorough code reviews to ensure code quality, performance, and security.
5. Participate in the entire software development lifecycle, from planning and design to implementation, testing, and deployment.
6. Identify and troubleshoot software defects and issues, providing timely resolutions.
7. Stay updated on industry trends, emerging technologies, and best practices to continuously improve development processes.
8. Mentor junior developers and provide technical guidance and support.

Requirements

1. Bachelor's degree in Computer Science preferred.
2. Minimum of 3 years of professional experience in .NET development.
3. Proficient in C# and the .NET framework, with hands-on experience in ASP.NET MVC and/or ASP.NET Core.
4. Strong understanding of object-oriented programming principles and design patterns.

Experience with front-end technologies such as HTML, CSS, JavaScript, and front-end frameworks (e.g., Angular, React, or ).Knowledge of database design and development using SQL Server or other relational databases.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide first-level technical support for software-related issues, including installation, configuration, and usage problems.
• Troubleshoot and diagnose software defects, identifying root causes and potential workarounds.
• Guide customers through product features and functionalities, offering clear and concise explanations.
• Escalate unresolved issues to higher-level support tiers or development teams with detailed documentation.
• Maintain accurate and comprehensive records of customer interactions and support cases in the CRM system.
• Develop and update knowledge base articles and FAQs to empower customers with self-service resources.
• Proactively identify trends in customer issues and communicate them to relevant internal teams.
• Assist in user acceptance testing (UAT) for new software releases and updates.
• Ensure adherence to service level agreements (SLAs) for response and resolution times.
• Gather customer feedback and provide insights to improve product usability and customer experience.
• Participate in ongoing training to stay current with product updates and industry best practices.
• Build and maintain strong customer relationships through effective problem-solving and empathetic communication.
• Assist in onboarding new customers and providing initial product training.
• Contribute to a positive team environment and share knowledge with colleagues.

• Lead and manage a team of technical support specialists, providing guidance, training, and performance feedback.
• Oversee the day-to-day operations of the customer support helpdesk, ensuring timely and effective resolution of technical issues.
• Develop and implement support processes and procedures to enhance efficiency and customer satisfaction.
• Act as a point of escalation for complex technical problems, providing advanced troubleshooting and support.
• Monitor support ticket queues and ensure service level agreements (SLAs) are met or exceeded.
• Identify recurring technical issues and collaborate with product development teams to implement long-term solutions.
• Develop and maintain a comprehensive knowledge base of technical information and troubleshooting guides.
• Train new support staff on product features, troubleshooting techniques, and customer service best practices.
• Analyze support metrics and trends to identify areas for improvement and report on team performance.
• Contribute to the continuous improvement of the customer support function.

• Providing Tier 3 technical support for enterprise software applications via phone, email, and chat.
• Troubleshooting complex software and system issues, including bug identification and reproduction.
• Analyzing log files, database queries, and system configurations to diagnose root causes.
• Developing and documenting solutions, workarounds, and best practices.
• Collaborating with engineering and product management teams to report and resolve software defects.
• Creating and updating technical knowledge base articles and training materials.
• Managing customer escalations and ensuring timely resolution of critical issues.
• Mentoring junior support staff and sharing technical expertise.
• Identifying trends in customer issues and providing feedback for product improvement.
• Participating in on-call rotation for urgent support needs.
• Conducting in-depth technical training sessions for clients and internal teams.
• Contributing to the continuous improvement of support processes and tools.

• Providing advanced technical troubleshooting and resolution for complex software issues via phone, email, and remote sessions.
• Analyzing and diagnosing system errors, performance issues, and integration challenges.
• Managing and prioritizing support tickets, ensuring timely and effective resolution within Service Level Agreements (SLAs).
• Documenting technical solutions, creating knowledge base articles, and maintaining support resources.
• Collaborating with engineering and product management teams to report bugs and suggest product enhancements.
• Onboarding new clients and conducting technical training sessions.
• Performing root cause analysis for recurring issues and developing preventative solutions.
• Mentoring junior support staff and sharing technical expertise.
• Proactively monitoring client systems for potential issues.
• Contributing to the continuous improvement of support processes and tools.

• Provide first-line technical support and troubleshooting for customers via email, chat, and phone, ensuring timely and effective resolution of issues.
• Diagnose and resolve software and hardware problems, guiding users through step-by-step solutions.
• Escalate unresolved issues to the appropriate internal teams (e.g., engineering, product development) with detailed documentation.
• Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to empower both customers and support staff.
• Monitor customer support channels and respond promptly to inquiries and complaints.
• Identify recurring issues and collaborate with the product and engineering teams to implement long-term solutions and product improvements.
• Train and mentor junior support staff, fostering a culture of excellent customer service and technical proficiency.
• Gather customer feedback and report on trends to inform product development and service enhancements.
• Manage support ticket queues, ensuring all issues are logged, tracked, and resolved within service level agreements (SLAs).
• Contribute to the continuous improvement of support processes and tools.

• Proven experience in a technical support or helpdesk role, with at least 3 years in a lead or senior capacity.
• Strong understanding of computer systems, networks, and common software applications.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with CRM and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently and manage time effectively in a remote environment.
• Experience in leading or mentoring a team is highly desirable.
• Proficiency in troubleshooting common operating systems (Windows, macOS, Linux) and mobile devices.
• Customer-focused mindset with a commitment to providing outstanding service.
• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.