568 Software Support jobs in Bahrain
IT Help Desk Support
Posted today
Job Viewed
Job Description
Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.
**Job description**
- Secure all the software installed on the user’s PC with licenses.
- Secure daily IT routine and performing the checklist, Monitor daily scheduler jobs and ensure sales statement posted.
- Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
- Ensure and complete any backup restoration request.
- Preventive maintenance of Data center, hardware and servers.
- Coordinate with vendor for POS machines maintenance.
- Ensure data optimizing on weekly basis.
- Secure Monthly IFB and annual store inventory support and preparation.
- work on effective ways to reduce the IT Budget.
**Qualification**
- Diploma in IT/ Computer/Networking.
- Bilingual with strong communication skills in both Arabic and English.
- Willing to cover shifts and provide required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
- Problem solving and Troubleshooting skills.
**More Information** AVAILABILITY**
At IKEA we have our customers always in focus and we are there for them at any time they shop with us. This means that we expect you to be there as well, also during the evenings and weekends.
**GROWING TOGETHER**
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together.
IT Help Desk Specialist
Posted today
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Job Description
**Roles & Responsibilities**
- Receive and undertakes logs reported through the Help Desk phone number.
- Support and troubleshoot user community in use MIS systems and basic issues.
- Forward logs to the competent authority.
- Follow up to completion of and finalize the logs with the competent authority.
- Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices.
- Register all logs related to Technical Support.
- Submit regularly report about logs.
- Perform other duties and related tasks as may be required from time to time.
**Educational Qualification & Certifications**:
- National Diploma in Computer science or Computer Engineering
- Certification in A+, N+, MCDST and MOUS are preferable
**Experience**:
- Minimum 3 years progressive experience in in helpdesk or technical support.
**Required Skills**:
- Good communication skills.
- Must be Fluent in English (speaking, reading and writing) and preferably Arabic.
**Salary**: From BD400.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Arabic (required)
Software Support Engineer
Posted 7 days ago
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Job Description
Join to apply for the Software Support Engineer role at Canonical
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Join to apply for the Software Support Engineer role at Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring a Software Support Engineer to…
…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.
This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.
Location: This is a remote role, we have teams in all time zones.
The role entails
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
- Maintain a close working relationship with Canonical's Field, Support and product engineering teams
- Participate in upstream communities
- Develop bug fixes, backport patches, and work with upstream for inclusion
- Review code produced by other engineers
- Demonstrate good judgment in technical methods and techniques
- Prioritize work and manage your time effectively against those priorities
- Participate in team discussions to improve processes, tools, and documentation
- Maintain clear, technical and concise communications
- Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
- An exceptional academic track record
- Background in Computer Science, STEM or similar
- Experience with Linux and open source software
- Experience with at least one of Python, Go, C or C++ on Linux
- A drive to learn unfamiliar technology and deep-dive difficult issues
- Willingness to travel up to 4 times a year for internal events
- You love technology and working with brilliant people
- You are curious, flexible, articulate, and accountable
- You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
- You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme & Wellness Platform
- Opportunity to travel to new locations to meet colleagues
- Priority Pass and travel upgrades for long-haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Software Development
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#J-18808-LjbffrSoftware Engineer - L3 Support
Posted 6 days ago
Job Viewed
Job Description
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring a Software Engineer - L3 Support to…
…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.
This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.
Location: This is a remote role, we have teams in all time zones.
The role entails
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
- Maintain a close working relationship with Canonical's Field, Support and product engineering teams
- Participate in upstream communities
- Develop bug fixes, backport patches, and work with upstream for inclusion
- Review code produced by other engineers
- Demonstrate good judgment in technical methods and techniques
- Prioritize work and manage your time effectively against those priorities
- Participate in team discussions to improve processes, tools, and documentation
- Maintain clear, technical and concise communications
- Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
- An exceptional academic track record
- Background in Computer Science, STEM or similar
- Experience with Linux and open source software
- Experience with at least one of Python, Go, C or C++ on Linux
- A drive to learn unfamiliar technology and deep-dive difficult issues
- Willingness to travel up to 4 times a year for internal events
- You love technology and working with brilliant people
- You are curious, flexible, articulate, and accountable
- You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
- You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme & Wellness Platform
- Opportunity to travel to new locations to meet colleagues
- Priority Pass and travel upgrades for long-haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
#J-18808-Ljbffr
Technical Support Engineer - Software
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and remote access tools.
- Diagnose, troubleshoot, and resolve software issues, including installation problems, configuration errors, and performance bugs.
- Guide customers through product features, best practices, and troubleshooting steps.
- Escalate complex technical problems to development or engineering teams with detailed diagnostic information.
- Create and maintain comprehensive documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Monitor support queues and respond to customer requests within defined service level agreements (SLAs).
- Identify recurring issues and provide feedback to the product and engineering teams for resolution and product improvement.
- Assist in the onboarding and training of new customers on software usage and troubleshooting.
- Manage customer interactions professionally and empathetically, ensuring a positive support experience.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 4 years of experience in technical support, helpdesk, or a similar customer-facing technical role.
- Proficiency in supporting and troubleshooting software applications, operating systems (Windows, macOS, Linux), and networking concepts.
- Strong understanding of database concepts and SQL is a plus.
- Excellent problem-solving and analytical skills, with the ability to think logically.
- Exceptional verbal and written communication skills, with the ability to clearly articulate technical solutions.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to work independently and manage workload effectively in a remote setting.
- Customer-centric mindset with a strong commitment to customer satisfaction.
- Scripting or programming experience (e.g., Python, Bash) is an advantage.
Remote Technical Support Engineer - Software
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Provide advanced technical support for software products and services.
- Troubleshoot, diagnose, and resolve complex software issues reported by customers.
- Guide customers through installation, configuration, and usage of our software.
- Escalate unresolved issues to development or engineering teams with detailed documentation.
- Create and maintain technical documentation, including knowledge base articles and FAQs.
- Monitor system performance and identify potential issues.
- Communicate effectively with customers via phone, email, and chat.
- Collaborate with internal teams to improve product and support processes.
- Identify trends in customer issues and provide feedback for product enhancement.
Qualifications:
- Proven experience in technical support or a similar role, with a focus on software.
- Strong understanding of software applications, operating systems, and IT infrastructure.
- Excellent problem-solving and analytical skills.
- Proficiency in troubleshooting and diagnostic tools.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; a degree in Computer Science or a related field is preferred.
- Familiarity with ticketing systems and CRM software.
Technical Support Lead - Enterprise Software
Posted today
Job Viewed
Job Description
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Technical Support Lead - Enterprise Software
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Technical Support Specialist - Enterprise Software
Posted today
Job Viewed
Job Description
Key responsibilities include:
- Providing first-line technical support to clients via phone, email, and live chat.
- Diagnosing and troubleshooting software issues, identifying root causes, and implementing effective solutions.
- Escalating complex issues to senior support engineers or development teams when necessary.
- Documenting client interactions, issues, and resolutions in the ticketing system.
- Creating and maintaining knowledge base articles and user guides to empower clients and internal teams.
- Assisting with software installations, configurations, and updates.
- Gathering customer feedback and reporting trends to the product development team.
- Participating in team meetings and training sessions to stay updated on product knowledge and support procedures.
- Contributing to the continuous improvement of support processes and customer service quality.
- Proactively identifying potential issues and providing preventative solutions.
Senior Technical Support Specialist - Enterprise Software
Posted today
Job Viewed