3560 Staff Engineer jobs in Al Malikiyah
Technical Support Engineer
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Responsibilities:
- Respond to and resolve technical support requests from customers via phone, email, and ticketing system.
- Diagnose and troubleshoot hardware, software, and network issues.
- Provide clear and concise technical guidance and solutions to end-users.
- Install, configure, and maintain hardware and software systems.
- Escalate unresolved issues to senior technical staff or relevant departments.
- Document all support activities, including troubleshooting steps and resolutions, in the knowledge base.
- Conduct remote diagnostics and troubleshooting sessions with clients.
- Assist with user account management and access control.
- Proactively monitor system performance and identify potential issues.
- Develop and deliver training materials to end-users on software and hardware usage.
- Collaborate with development and engineering teams to resolve product defects and improve functionality.
- Contribute to the continuous improvement of support processes and tools.
- Maintain an inventory of IT assets and ensure proper documentation.
- Ensure timely resolution of customer tickets, meeting defined SLAs.
- Stay current with technology trends and industry best practices in technical support.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 3 years of experience in technical support or a similar IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Experience with network troubleshooting (TCP/IP, DNS, VPN).
- Proficiency in diagnosing and resolving hardware and software issues.
- Familiarity with cloud computing platforms (e.g., AWS, Azure) is a plus.
- Excellent customer service skills and a patient, empathetic approach.
- Strong analytical and problem-solving abilities.
- Ability to communicate technical information clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Relevant certifications such as CompTIA A+, Network+, or CCNA are desirable.
- Ability to work independently and as part of a team.
- Adaptability to changing technologies and work requirements.
- Strong organizational skills and attention to detail.
- A commitment to providing exceptional support.
Technical Support Engineer
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Providing advanced technical support to customers via phone, email, and ticketing systems.
- Diagnosing and resolving complex hardware, software, and network-related issues.
- Installing, configuring, and maintaining technical equipment and systems.
- Creating and updating technical documentation, FAQs, and knowledge base articles.
- Collaborating with the engineering and product development teams to escalate and resolve product bugs and issues.
- Guiding customers through troubleshooting processes and providing clear, concise instructions.
- Performing root cause analysis for recurring technical problems.
- Managing support tickets, prioritizing issues, and ensuring timely resolution according to service level agreements (SLAs).
- Conducting remote diagnostics and troubleshooting.
- Contributing to the continuous improvement of support processes and customer satisfaction initiatives.
The ideal candidate will possess:
- A Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
- Minimum of 3 years of experience in a technical support or IT support role.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and hardware troubleshooting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent analytical and problem-solving skills, with a keen attention to detail.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- A customer-focused attitude and a passion for providing high-quality support.
- Ability to work independently and as part of a collaborative team.
- Relevant IT certifications (e.g., CompTIA A+, Network+, CCNA) are a strong advantage.
- Adaptability to learn new technologies quickly.
Technical Support Engineer
Posted today
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Job Description
Senior Technical Support Engineer
Posted today
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Job Description
Key Responsibilities:
- Provide advanced technical support and troubleshooting for hardware, software, operating systems, and network issues.
- Diagnose and resolve complex technical problems escalated from the helpdesk.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Manage and maintain IT infrastructure, including servers, workstations, and network devices.
- Develop and implement IT support procedures and best practices.
- Create and maintain technical documentation, including user guides and knowledge base articles.
- Mentor and train junior support staff on technical issues and troubleshooting techniques.
- Monitor system performance and proactively identify potential issues.
- Manage user accounts and access privileges.
- Participate in IT projects, including system upgrades and implementations.
- Ensure data security and implement appropriate backup and recovery procedures.
- Provide technical guidance and support to end-users, ensuring a high level of satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support or IT systems administration.
- Proven expertise in troubleshooting a wide range of hardware, software, and network issues.
- In-depth knowledge of Windows, macOS, and common business applications.
- Familiarity with network protocols, topologies, and security concepts.
- Experience with server administration (Windows Server, Linux) is highly desirable.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a strong plus.
- Excellent analytical and problem-solving skills.
- Strong communication and customer service skills.
- Ability to work independently and as part of a collaborative team.
- Experience in managing IT support for distributed teams is an advantage.
Senior Technical Support Engineer
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Key responsibilities include diagnosing and resolving intricate software and hardware issues, providing remote support through various communication channels (phone, email, chat, remote desktop tools), and meticulously documenting all support interactions and resolutions. You will be responsible for creating and maintaining technical documentation, knowledge base articles, and user guides to empower clients and internal support teams. This role involves working closely with product development and quality assurance teams to identify and report software bugs, contributing to product improvements. You will also mentor junior support staff, share expertise, and contribute to the overall improvement of support processes and efficiency.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of five years of experience in technical support, with a strong emphasis on enterprise software, is required. Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), networking concepts, and common application software is essential. Excellent analytical and problem-solving skills, coupled with outstanding communication and customer service abilities, are paramount. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. If you are passionate about technology and dedicated to delivering exceptional support, we invite you to join our innovative team and contribute to our success in supporting clients worldwide, including those in Tubli, Capital, BH .
Senior Technical Support Engineer
Posted today
Job Viewed
Job Description
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network issues.
- Troubleshoot and identify root causes of technical problems.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, development).
- Document all customer interactions, technical issues, and resolutions accurately.
- Contribute to the creation and maintenance of technical documentation and knowledge base articles.
- Assist in training junior support staff.
- Manage and prioritize multiple support tickets effectively.
- Provide feedback to product development teams on recurring issues and potential improvements.
- Ensure high levels of customer satisfaction through efficient and effective support.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support or a similar IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce).
- Excellent troubleshooting and problem-solving skills.
- Proficiency in diagnosing and resolving hardware and software issues.
- Strong written and verbal communication skills.
- Ability to explain technical concepts to non-technical users.
- Customer-focused mindset with a commitment to service excellence.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
Senior Technical Support Engineer
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- Providing expert-level troubleshooting and resolution for complex technical issues related to enterprise software.
- Diagnosing software defects and collaborating with development teams for fixes.
- Guiding customers through intricate product configurations, integrations, and best practices.
- Developing and maintaining comprehensive technical documentation, including knowledge base articles, guides, and tutorials.
- Managing and prioritizing support tickets, ensuring timely and efficient resolution of customer inquiries.
- Identifying trends in customer issues and providing feedback to product management and engineering teams.
- Mentoring and providing technical guidance to junior support staff.
- Acting as a point of escalation for challenging customer support cases.
- Participating in the development and delivery of technical training for customers and internal teams.
- Ensuring a high level of customer satisfaction and loyalty through proactive and responsive support.
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Senior Technical Support Engineer
Posted today
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Job Description
Key Responsibilities:
- Provide expert-level technical support for complex hardware, software, and network issues.
- Diagnose, troubleshoot, and resolve system-level problems in a timely manner.
- Perform root cause analysis for recurring issues and implement permanent solutions.
- Manage and maintain server infrastructure, including Windows and Linux operating systems.
- Implement and monitor security measures to protect company data and systems.
- Collaborate with development and IT operations teams on system upgrades and deployments.
- Develop and update technical documentation, knowledge base articles, and troubleshooting guides.
- Mentor and provide technical guidance to junior support engineers.
- Respond to escalated customer support tickets and ensure customer satisfaction.
- Participate in on-call rotation for critical system support.
- Bachelor's degree in Computer Science, IT, or a related field.
- Minimum of 5 years of experience in technical support, system administration, or network engineering.
- Proven expertise in troubleshooting complex IT issues across various platforms.
- Strong knowledge of Windows Server, Linux, networking protocols (TCP/IP, DNS, DHCP), and cybersecurity.
- Experience with cloud platforms (AWS, Azure, GCP) is highly desirable.
- Excellent analytical and problem-solving skills.
- Superior communication and customer service skills.
- Relevant certifications (e.g., MCSE, CCNA, CompTIA) are a plus.
Senior Technical Support Engineer
Posted today
Job Viewed
Job Description
Senior Technical Support Engineer
Posted today
Job Viewed
Job Description
Key responsibilities include diagnosing and resolving intricate hardware, software, and network-related problems, documenting technical solutions, and contributing to the knowledge base. The role demands a proactive approach to identifying recurring issues and developing permanent solutions to prevent future occurrences. The successful candidate will also mentor junior support staff, conduct technical training sessions, and contribute to the improvement of support processes and tools.
This position requires an individual with a comprehensive understanding of IT infrastructure, operating systems, databases, and networking protocols. The ability to analyze complex technical data, communicate effectively with both technical and non-technical stakeholders, and manage multiple priorities in a fast-paced environment is essential. Experience with remote diagnostic tools and customer relationship management (CRM) systems is also a key requirement.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related technical field; equivalent experience may be considered.
- Minimum of 6 years of experience in technical support or a similar IT role, with a proven track record of resolving complex issues.
- Advanced troubleshooting skills across various operating systems (Windows, macOS, Linux), software applications, and hardware platforms.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is a significant advantage.
- Proficiency in scripting languages (e.g., PowerShell, Python) for automation is desirable.
- Excellent analytical, problem-solving, and critical-thinking abilities.
- Superior communication and customer service skills, with the ability to explain technical information clearly and concisely.
- Experience in ITIL best practices is a plus.
- Relevant certifications such as CompTIA A+, Network+, Security+, CCNA, or MCSA are highly valued.
- Ability to work independently and as part of a team, and to manage time effectively under pressure.
The successful candidate will be a dedicated problem-solver, committed to delivering outstanding technical support and contributing to the overall success of the IT department and client satisfaction.