3560 Staff Engineer jobs in Al Malikiyah
Technical Support Engineer
215 BH Hamad Town, Northern
BHD22 Hourly
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Our client is seeking a skilled and customer-focused Technical Support Engineer to provide expert assistance to their clients in Hamad Town, Northern, BH . This role is vital for ensuring that customers receive prompt and effective solutions to their technical issues, thereby maintaining high levels of satisfaction and operational efficiency. The ideal candidate will have a strong background in IT support, troubleshooting complex systems, and excellent communication skills.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to and resolve technical support requests from customers via phone, email, and ticketing system.
- Diagnose and troubleshoot hardware, software, and network issues.
- Provide clear and concise technical guidance and solutions to end-users.
- Install, configure, and maintain hardware and software systems.
- Escalate unresolved issues to senior technical staff or relevant departments.
- Document all support activities, including troubleshooting steps and resolutions, in the knowledge base.
- Conduct remote diagnostics and troubleshooting sessions with clients.
- Assist with user account management and access control.
- Proactively monitor system performance and identify potential issues.
- Develop and deliver training materials to end-users on software and hardware usage.
- Collaborate with development and engineering teams to resolve product defects and improve functionality.
- Contribute to the continuous improvement of support processes and tools.
- Maintain an inventory of IT assets and ensure proper documentation.
- Ensure timely resolution of customer tickets, meeting defined SLAs.
- Stay current with technology trends and industry best practices in technical support.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 3 years of experience in technical support or a similar IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Experience with network troubleshooting (TCP/IP, DNS, VPN).
- Proficiency in diagnosing and resolving hardware and software issues.
- Familiarity with cloud computing platforms (e.g., AWS, Azure) is a plus.
- Excellent customer service skills and a patient, empathetic approach.
- Strong analytical and problem-solving abilities.
- Ability to communicate technical information clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Relevant certifications such as CompTIA A+, Network+, or CCNA are desirable.
- Ability to work independently and as part of a team.
- Adaptability to changing technologies and work requirements.
- Strong organizational skills and attention to detail.
- A commitment to providing exceptional support.
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0
Technical Support Engineer
24681 Al Markh
BHD2800 month
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Our client is seeking a skilled and customer-oriented Technical Support Engineer to provide expert assistance and troubleshooting for their advanced technological solutions in **Sanad, Capital, BH**. This role is essential for ensuring our clients receive seamless technical support and maximize the benefits of our products.
Key Responsibilities:
The ideal candidate will possess:
Key Responsibilities:
- Providing advanced technical support to customers via phone, email, and ticketing systems.
- Diagnosing and resolving complex hardware, software, and network-related issues.
- Installing, configuring, and maintaining technical equipment and systems.
- Creating and updating technical documentation, FAQs, and knowledge base articles.
- Collaborating with the engineering and product development teams to escalate and resolve product bugs and issues.
- Guiding customers through troubleshooting processes and providing clear, concise instructions.
- Performing root cause analysis for recurring technical problems.
- Managing support tickets, prioritizing issues, and ensuring timely resolution according to service level agreements (SLAs).
- Conducting remote diagnostics and troubleshooting.
- Contributing to the continuous improvement of support processes and customer satisfaction initiatives.
The ideal candidate will possess:
- A Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
- Minimum of 3 years of experience in a technical support or IT support role.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and hardware troubleshooting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent analytical and problem-solving skills, with a keen attention to detail.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- A customer-focused attitude and a passion for providing high-quality support.
- Ability to work independently and as part of a collaborative team.
- Relevant IT certifications (e.g., CompTIA A+, Network+, CCNA) are a strong advantage.
- Adaptability to learn new technologies quickly.
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1
Technical Support Engineer
00456 Busaiteen, Muharraq
BHD1200 month
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Our client is seeking a highly skilled and customer-oriented Technical Support Engineer to provide essential support to their users in Busaiteen, Muharraq, BH . This role is critical in ensuring the smooth operation and efficient use of our client's technological systems and products. The Technical Support Engineer will be responsible for diagnosing and resolving technical issues reported by customers, providing clear and concise guidance, and escalating complex problems to appropriate teams when necessary. Key responsibilities include responding to support tickets, troubleshooting hardware and software problems, guiding users through step-by-step solutions, and performing root cause analysis for recurring issues. You will also be involved in creating and maintaining technical documentation, knowledge base articles, and user guides to empower self-service support. This role requires excellent problem-solving skills, a patient and empathetic approach to customer interactions, and the ability to communicate technical information effectively to both technical and non-technical audiences. The ideal candidate will have a strong background in IT support, with expertise in operating systems, network troubleshooting, and common software applications. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with relevant certifications (e.g., CompTIA A+, Network+, ITIL). Prior experience in a customer-facing support role is essential. The ability to work independently and as part of a team, manage time effectively, and adapt to new technologies is crucial. Join our client's dedicated support team and play a vital role in ensuring customer satisfaction and operational continuity.
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2
Senior Technical Support Engineer
501 Tubli, Central
BHD70000 Annually
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Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their IT support team in **Budaiya, Northern, BH**. This role involves providing advanced technical assistance to users, diagnosing and resolving complex hardware, software, and network issues, and contributing to the improvement of IT infrastructure and support processes. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a commitment to delivering superior technical solutions.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for hardware, software, operating systems, and network issues.
- Diagnose and resolve complex technical problems escalated from the helpdesk.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Manage and maintain IT infrastructure, including servers, workstations, and network devices.
- Develop and implement IT support procedures and best practices.
- Create and maintain technical documentation, including user guides and knowledge base articles.
- Mentor and train junior support staff on technical issues and troubleshooting techniques.
- Monitor system performance and proactively identify potential issues.
- Manage user accounts and access privileges.
- Participate in IT projects, including system upgrades and implementations.
- Ensure data security and implement appropriate backup and recovery procedures.
- Provide technical guidance and support to end-users, ensuring a high level of satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support or IT systems administration.
- Proven expertise in troubleshooting a wide range of hardware, software, and network issues.
- In-depth knowledge of Windows, macOS, and common business applications.
- Familiarity with network protocols, topologies, and security concepts.
- Experience with server administration (Windows Server, Linux) is highly desirable.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a strong plus.
- Excellent analytical and problem-solving skills.
- Strong communication and customer service skills.
- Ability to work independently and as part of a collaborative team.
- Experience in managing IT support for distributed teams is an advantage.
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3
Senior Technical Support Engineer
1010 Zinj, Capital
BHD75000 Annually
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Our client, a leading provider of advanced software solutions, has an exciting opportunity for a Senior Technical Support Engineer to join their dynamic team based remotely, with occasional travel to support clients in Tubli, Capital, BH . This role is critical in ensuring our clients receive timely and effective technical assistance, resolving complex issues, and maintaining high levels of customer satisfaction. The Senior Technical Support Engineer will act as a primary point of contact for escalated technical problems, providing expert-level support for our suite of enterprise software products.
Key responsibilities include diagnosing and resolving intricate software and hardware issues, providing remote support through various communication channels (phone, email, chat, remote desktop tools), and meticulously documenting all support interactions and resolutions. You will be responsible for creating and maintaining technical documentation, knowledge base articles, and user guides to empower clients and internal support teams. This role involves working closely with product development and quality assurance teams to identify and report software bugs, contributing to product improvements. You will also mentor junior support staff, share expertise, and contribute to the overall improvement of support processes and efficiency.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of five years of experience in technical support, with a strong emphasis on enterprise software, is required. Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), networking concepts, and common application software is essential. Excellent analytical and problem-solving skills, coupled with outstanding communication and customer service abilities, are paramount. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. If you are passionate about technology and dedicated to delivering exceptional support, we invite you to join our innovative team and contribute to our success in supporting clients worldwide, including those in Tubli, Capital, BH .
Key responsibilities include diagnosing and resolving intricate software and hardware issues, providing remote support through various communication channels (phone, email, chat, remote desktop tools), and meticulously documenting all support interactions and resolutions. You will be responsible for creating and maintaining technical documentation, knowledge base articles, and user guides to empower clients and internal support teams. This role involves working closely with product development and quality assurance teams to identify and report software bugs, contributing to product improvements. You will also mentor junior support staff, share expertise, and contribute to the overall improvement of support processes and efficiency.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of five years of experience in technical support, with a strong emphasis on enterprise software, is required. Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), networking concepts, and common application software is essential. Excellent analytical and problem-solving skills, coupled with outstanding communication and customer service abilities, are paramount. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. If you are passionate about technology and dedicated to delivering exceptional support, we invite you to join our innovative team and contribute to our success in supporting clients worldwide, including those in Tubli, Capital, BH .
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4
Senior Technical Support Engineer
00230 Zinj, Capital
BHD60000 Annually
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Job Description
Our client, a leading technology solutions provider, is seeking a highly skilled Senior Technical Support Engineer to join their dedicated customer service team in Tubli, Capital, BH . This role is crucial in providing advanced technical assistance to clients, troubleshooting complex hardware and software issues, and ensuring exceptional customer satisfaction. The Senior Technical Support Engineer will handle escalated customer inquiries, diagnose intricate technical problems, and implement effective solutions promptly. Responsibilities include maintaining detailed records of customer interactions, documenting technical issues and their resolutions, and contributing to the knowledge base with troubleshooting guides and FAQs. You will collaborate closely with engineering and product development teams to identify recurring issues and suggest product improvements. The ideal candidate will possess extensive experience in technical support, a deep understanding of IT systems, networks, and various software applications, and a proven ability to resolve challenging technical problems. Excellent communication skills, both written and verbal, are essential for interacting with clients and colleagues. A patient and methodical approach to problem-solving, coupled with strong analytical skills, is required. This position offers the opportunity to work with cutting-edge technology and play a vital role in ensuring client success and loyalty.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network issues.
- Troubleshoot and identify root causes of technical problems.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, development).
- Document all customer interactions, technical issues, and resolutions accurately.
- Contribute to the creation and maintenance of technical documentation and knowledge base articles.
- Assist in training junior support staff.
- Manage and prioritize multiple support tickets effectively.
- Provide feedback to product development teams on recurring issues and potential improvements.
- Ensure high levels of customer satisfaction through efficient and effective support.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support or a similar IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce).
- Excellent troubleshooting and problem-solving skills.
- Proficiency in diagnosing and resolving hardware and software issues.
- Strong written and verbal communication skills.
- Ability to explain technical concepts to non-technical users.
- Customer-focused mindset with a commitment to service excellence.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
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5
Senior Technical Support Engineer
9001 Zinj, Capital
BHD60000 Annually
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Our client, a leading provider of enterprise software solutions, is seeking a highly skilled Senior Technical Support Engineer to join their customer success team in **Tubli, Capital, BH**. This critical role focuses on delivering advanced technical assistance to clients, ensuring the optimal performance and usability of their software products. You will be instrumental in resolving complex technical issues, providing in-depth product guidance, and contributing to the continuous improvement of support services. The ideal candidate will possess a deep understanding of software systems, strong analytical and problem-solving skills, and a proven ability to communicate technical information effectively to both technical and non-technical audiences. Responsibilities include:
- Providing expert-level troubleshooting and resolution for complex technical issues related to enterprise software.
- Diagnosing software defects and collaborating with development teams for fixes.
- Guiding customers through intricate product configurations, integrations, and best practices.
- Developing and maintaining comprehensive technical documentation, including knowledge base articles, guides, and tutorials.
- Managing and prioritizing support tickets, ensuring timely and efficient resolution of customer inquiries.
- Identifying trends in customer issues and providing feedback to product management and engineering teams.
- Mentoring and providing technical guidance to junior support staff.
- Acting as a point of escalation for challenging customer support cases.
- Participating in the development and delivery of technical training for customers and internal teams.
- Ensuring a high level of customer satisfaction and loyalty through proactive and responsive support.
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6
Senior Technical Support Engineer
1045 Saar, Northern
BHD2200 Annually
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Our client is seeking a highly skilled and motivated Senior Technical Support Engineer to join their expanding operations in **Saar, Northern, BH**. This role is crucial for providing advanced technical assistance and ensuring the smooth operation of our client's complex IT infrastructure. You will be responsible for troubleshooting intricate hardware and software issues, diagnosing and resolving system-level problems, and implementing proactive solutions to prevent future occurrences. The ideal candidate will possess a deep understanding of networking protocols, server administration (Windows and Linux environments), cybersecurity best practices, and cloud computing platforms. Your day-to-day will involve responding to escalated support requests, performing root cause analysis, developing and maintaining technical documentation, and collaborating with development and operations teams to implement system improvements. You will also play a key role in training and mentoring junior support staff, sharing your expertise to elevate the team's capabilities. This position requires excellent problem-solving skills, strong communication abilities, and the capacity to remain calm and effective under pressure. A bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least five years of relevant experience in technical support or systems administration, is essential. Certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator Associate, or similar, are highly advantageous. Join our client and contribute to maintaining a robust and secure technological environment, making a significant impact on business operations.
Key Responsibilities:
Key Responsibilities:
- Provide expert-level technical support for complex hardware, software, and network issues.
- Diagnose, troubleshoot, and resolve system-level problems in a timely manner.
- Perform root cause analysis for recurring issues and implement permanent solutions.
- Manage and maintain server infrastructure, including Windows and Linux operating systems.
- Implement and monitor security measures to protect company data and systems.
- Collaborate with development and IT operations teams on system upgrades and deployments.
- Develop and update technical documentation, knowledge base articles, and troubleshooting guides.
- Mentor and provide technical guidance to junior support engineers.
- Respond to escalated customer support tickets and ensure customer satisfaction.
- Participate in on-call rotation for critical system support.
- Bachelor's degree in Computer Science, IT, or a related field.
- Minimum of 5 years of experience in technical support, system administration, or network engineering.
- Proven expertise in troubleshooting complex IT issues across various platforms.
- Strong knowledge of Windows Server, Linux, networking protocols (TCP/IP, DNS, DHCP), and cybersecurity.
- Experience with cloud platforms (AWS, Azure, GCP) is highly desirable.
- Excellent analytical and problem-solving skills.
- Superior communication and customer service skills.
- Relevant certifications (e.g., MCSE, CCNA, CompTIA) are a plus.
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7
Senior Technical Support Engineer
22334 Hamad Town, Northern
BHD65000 Annually
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Our client, a leading technology solutions provider, is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their dedicated team in **Hamad Town, Northern, BH**. This role is crucial for providing advanced technical assistance and troubleshooting expertise to our clients, ensuring their satisfaction and the seamless operation of our products and services. You will be responsible for resolving complex technical issues, providing expert guidance, and acting as a point of escalation for challenging support requests. Your core mission is to deliver exceptional customer service and technical support, maintaining high levels of client retention and satisfaction. Key responsibilities include diagnosing and resolving software and hardware issues, providing in-depth technical training to clients, documenting solutions and creating knowledge base articles, and collaborating with engineering teams to identify and address product defects or improvements. You will also be involved in managing support queues and ensuring timely resolution of all client inquiries. Essential qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 5 years of experience in technical support or a similar customer-facing IT role. Deep technical knowledge across various operating systems, networking protocols, and common software applications is required. Proven experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk) is essential. Strong analytical and problem-solving skills, excellent communication and interpersonal abilities, and a customer-centric approach are mandatory. The ability to explain complex technical concepts in a clear and understandable manner is critical. Experience in a specific industry relevant to our client's offerings would be an advantage. This is an excellent opportunity to leverage your technical expertise, enhance customer satisfaction, and grow your career within a supportive and innovative technology company.
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8
Senior Technical Support Engineer
23554 Al Malikiyah, Northern
BHD70000 Annually
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Our client is seeking a highly skilled and motivated Senior Technical Support Engineer to join their growing technical services team in Salmabad, Northern, BH . This role is critical in providing advanced troubleshooting, problem resolution, and technical assistance to a diverse customer base, ensuring exceptional service delivery and customer satisfaction. The Senior Technical Support Engineer will handle complex technical issues escalated from Tier 1 and Tier 2 support, acting as a primary point of contact for critical client inquiries.
Key responsibilities include diagnosing and resolving intricate hardware, software, and network-related problems, documenting technical solutions, and contributing to the knowledge base. The role demands a proactive approach to identifying recurring issues and developing permanent solutions to prevent future occurrences. The successful candidate will also mentor junior support staff, conduct technical training sessions, and contribute to the improvement of support processes and tools.
This position requires an individual with a comprehensive understanding of IT infrastructure, operating systems, databases, and networking protocols. The ability to analyze complex technical data, communicate effectively with both technical and non-technical stakeholders, and manage multiple priorities in a fast-paced environment is essential. Experience with remote diagnostic tools and customer relationship management (CRM) systems is also a key requirement.
Qualifications:
The successful candidate will be a dedicated problem-solver, committed to delivering outstanding technical support and contributing to the overall success of the IT department and client satisfaction.
Key responsibilities include diagnosing and resolving intricate hardware, software, and network-related problems, documenting technical solutions, and contributing to the knowledge base. The role demands a proactive approach to identifying recurring issues and developing permanent solutions to prevent future occurrences. The successful candidate will also mentor junior support staff, conduct technical training sessions, and contribute to the improvement of support processes and tools.
This position requires an individual with a comprehensive understanding of IT infrastructure, operating systems, databases, and networking protocols. The ability to analyze complex technical data, communicate effectively with both technical and non-technical stakeholders, and manage multiple priorities in a fast-paced environment is essential. Experience with remote diagnostic tools and customer relationship management (CRM) systems is also a key requirement.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related technical field; equivalent experience may be considered.
- Minimum of 6 years of experience in technical support or a similar IT role, with a proven track record of resolving complex issues.
- Advanced troubleshooting skills across various operating systems (Windows, macOS, Linux), software applications, and hardware platforms.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) is a significant advantage.
- Proficiency in scripting languages (e.g., PowerShell, Python) for automation is desirable.
- Excellent analytical, problem-solving, and critical-thinking abilities.
- Superior communication and customer service skills, with the ability to explain technical information clearly and concisely.
- Experience in ITIL best practices is a plus.
- Relevant certifications such as CompTIA A+, Network+, Security+, CCNA, or MCSA are highly valued.
- Ability to work independently and as part of a team, and to manage time effectively under pressure.
The successful candidate will be a dedicated problem-solver, committed to delivering outstanding technical support and contributing to the overall success of the IT department and client satisfaction.
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