38 Technical Engineer jobs in Bahrain

• Provide advanced technical support to customers via phone, email, and chat, addressing complex software and hardware issues.
• Diagnose, troubleshoot, and resolve customer technical problems in a timely and efficient manner.
• Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed problem descriptions.
• Recreate customer issues in a test environment to identify root causes and develop solutions.
• Document technical solutions, create knowledge base articles, and update existing documentation.
• Conduct remote troubleshooting sessions with customers.
• Identify trends in customer issues and provide feedback to the product development team for product improvement.
• Assist in training and mentoring junior support engineers.
• Manage customer escalations and ensure customer satisfaction throughout the support process.
• Contribute to the continuous improvement of support tools and processes.
• Stay updated on product releases, new features, and technical advancements.
• Participate in on-call rotation as needed.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 5 years of experience in technical support or a similar customer-facing technical role.
• Strong technical proficiency in (mention relevant technologies, e.g., operating systems (Windows, Linux), networking protocols (TCP/IP), cloud platforms (AWS, Azure), specific software applications).
• Excellent troubleshooting and analytical skills with a systematic approach to problem-solving.
• Strong understanding of customer service principles and techniques.
• Exceptional verbal and written communication skills.
• Ability to explain complex technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to work independently and as part of a collaborative team.
• Certifications such as CompTIA A+, Network+, or relevant vendor certifications are a plus.

• Providing expert-level technical support for hardware, software, and network issues.
• Diagnosing and resolving complex technical problems escalated from the helpdesk team.
• Managing and prioritizing support tickets to ensure timely resolution of issues.
• Developing and maintaining technical documentation, knowledge base articles, and troubleshooting guides.
• Mentoring and training junior support staff.
• Identifying recurring technical issues and recommending proactive solutions or system improvements.
• Collaborating with IT infrastructure teams to resolve system-level problems.
• Performing regular system maintenance and updates.
• Ensuring the security and integrity of user systems and data.
• Communicating effectively with end-users to provide updates and solutions in a clear and concise manner.

• Install, maintain, and repair HVAC systems, including boilers, chillers, air handling units, and control systems.
• Diagnose mechanical and electrical issues with HVAC equipment using appropriate testing instruments.
• Perform routine preventive maintenance on HVAC systems to ensure optimal performance and longevity.
• Replace or repair faulty components such as compressors, motors, fans, and thermostats.
• Respond promptly to service calls and provide efficient and effective solutions.
• Educate clients on system operation, maintenance, and recommended upgrades.
• Ensure all work is performed in accordance with safety standards and company procedures.
• Maintain accurate service records, including work performed, parts used, and time spent.
• Manage inventory of parts and supplies for service vehicles.
• Adhere to warranty procedures and manufacturer specifications.
• Develop and maintain strong customer relationships.

• High school diploma or equivalent; vocational training or certification in HVAC or a related field is required.
• Minimum of 3 years of hands-on experience as an HVAC technician.
• Proficiency in troubleshooting and repairing various types of HVAC equipment.
• Strong knowledge of electrical, mechanical, and refrigeration principles.
• Experience with building management systems (BMS) and digital controls is a plus.
• Valid driver's license and a clean driving record.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Excellent problem-solving and diagnostic skills.
• Strong customer service orientation and communication abilities.
• Physical ability to lift heavy equipment and work in confined spaces or at heights.
• Relevant certifications (e.g., EPA Universal Certification) are highly desirable.

• Install, maintain, and repair HVAC systems.
• Diagnose and troubleshoot issues with heating, ventilation, and air conditioning units.
• Perform preventative maintenance to ensure system efficiency and longevity.
• Respond to service requests and provide timely resolutions.
• Read and interpret blueprints, schematics, and technical manuals.
• Ensure all work complies with industry standards and safety regulations.
• Maintain accurate records of services performed, parts used, and time spent.
• Educate clients on system operation and maintenance best practices.
• Manage inventory of parts and tools required for service calls.
• Provide exceptional customer service and build strong client relationships.

• Proven experience as an HVAC technician.
• Strong knowledge of HVAC systems, electrical components, and control systems.
• Proficiency in using diagnostic tools and equipment.
• Excellent mechanical and problem-solving skills.
• Ability to work independently and manage time effectively.
• Good communication and customer service skills.
• Valid driver's license and a clean driving record.
• High school diploma or equivalent; vocational training or certification in HVAC is preferred.
• Physical ability to lift heavy equipment and work in various environmental conditions.

• Installing, commissioning, and servicing industrial machinery at customer locations.
• Performing routine maintenance and diagnostic checks to prevent equipment failure.
• Troubleshooting mechanical, electrical, and hydraulic systems.
• Conducting repairs and replacing faulty components.
• Providing technical support and training to customers.
• Preparing detailed service reports and maintaining service records.
• Managing on-site spare parts inventory and ordering necessary replacements.
• Adhering to all safety regulations and company policies.

• Performing on-site installations, commissioning, and start-up of complex industrial automation systems.
• Conducting preventive maintenance, repairs, and upgrades on machinery and equipment.
• Troubleshooting and diagnosing electrical, mechanical, and software issues using advanced diagnostic tools.
• Providing technical support and training to customer personnel.
• Developing and implementing maintenance strategies to minimize downtime and maximize operational efficiency.
• Reading and interpreting technical manuals, blueprints, and schematics.
• Managing spare parts inventory and ensuring timely availability of critical components.
• Documenting service activities, including site reports, repair logs, and recommendations.
• Adhering to all safety regulations and company policies.
• Mentoring junior field service engineers and sharing technical expertise.

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
• Minimum of 5 years of experience in field service engineering, preferably within industrial automation or manufacturing.
• Proficiency in PLC programming and troubleshooting (e.g., Siemens, Rockwell).
• Strong understanding of robotics, HMI, and SCADA systems.
• Excellent problem-solving and analytical skills.
• Ability to work independently and manage time effectively.
• Strong customer service and communication skills.
• Willingness to travel extensively to client sites within the region.
• Valid driver's license and clean driving record.

Join ProLab Systems as a Senior Technical Sales Engineer

About Us:

ProLab Systems is a leading provider of comprehensive laboratory solutions, serving industries across the GCC region, including petrochemicals, polymers, refineries, building materials, and research. With strategic partnerships in Europe and a growing customer base in Bahrain, Saudi Arabia, and beyond, we are at the forefront of innovation in laboratory equipment and services. We pride ourselves on delivering cutting-edge solutions and excellent customer service, making us a trusted partner for clients in diverse industries.

Job Summary:

We are looking for a dynamic and skilled Senior Technical Sales Engineer to join our passionate team. In this role, you will be the technical bridge between our products and the needs of our clients, driving sales and providing exceptional technical support. We seek a proactive individual who combines in-depth technical expertise with outstanding communication and problem-solving skills. If you thrive on innovation and excel in creating solutions, this is your opportunity to contribute to the growth of our business.

Why Join Us?

• Be part of a fast-growing organization with a collaborative and innovative culture.
• Engage with cutting-edge technologies and projects.
• Opportunities for continuous professional growth and development.
• Work with a diverse clientele across the GCC region and partners in Europe.

Key Responsibilities:

• Understand client technical requirements and provide tailored solutions.
• Collaborate with the sales team to develop compelling commercial and technical proposals.
• Develop and execute sales visit plans and forecast sales while identifying new business opportunities.
• Build and maintain strong relationships with key clients.
• Lead and support turnkey lab projects, working closely with the assigned team.
• Verify customer purchase orders, ensuring compliance with terms and conditions.
• Assist in the preparation and submission of tenders and contracts.
• Stay up to date with our product lines to offer the best solutions to clients.
• Conduct regular visits to clients, providing support and resolving any issues.
• Contribute to marketing initiatives and promotional activities.
• Support management with administrative tasks as needed.

Job Qualifications:

• Education: Bachelor’s degree in Engineering, preferably in Chemical Engineering or Mechatronics.
• Experience: Minimum of 5 years in technical sales, with knowledge of laboratory equipment in industries such as mining, metals, and cement.
• Technical Expertise: Hands-on experience with industrial lab systems and equipment.
• Process Knowledge: Familiarity with process automation and electrical systems to understand project requirements effectively is a plus.
• Software Proficiency : Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Visio).
• Communication Skills: Strong oral and written communication skills in English are essential.
• Travel Requirements: Willingness to travel within the Middle East to meet with partners and clients.
• Work Ethic: Positive attitude, self-driven, capable of working independently, and meeting deadlines.
• Motivation: Highly responsible and motivated to succeed in a dynamic, fast-paced, and high-growth environment.
• Language Skills: Proficiency in English is required; fluency in Arabic is a plus.

How to Apply:

If you are ready to take on a new challenge and be part of a vibrant, innovative team, we want to hear from you! Please send your CV and a cover letter detailing your relevant experience to

ProLab Systems – Bridging Technology and Solutions Across Industries.