12 Stc Bahrain jobs in Bahrain

Operation

Division

Technology

Location

Closing Date

04-Nov-2024

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.

1. Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
2. Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
3. Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
4. Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
5. Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
6. Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
7. Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
8. Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
9. Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.
10. Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
11. Conduct awareness workshops for change processes and compliance tailored for B2B customers.
12. Maintain a history log for all events and activities related to enterprise customers.
13. Perform all other related duties as assigned by the department.

Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.

Excellent communication and interpersonal skills.

Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).

Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

SRT Marine Systems plc (SRT) is a market leader in international marine surveillance technology and systems. Headquartered in the UK, we serve a global customer base, including coast guards and vessel owners worldwide.

We are committed to innovation in maritime domain awareness, enhancing security, safety, and environmental sustainability. Our company values high-quality results and offers a rewarding environment for talented individuals who want to make a significant impact in the marine industry.

We highly encourage Bahrain Nationals or expats with relevant experience to apply. Please note: This is NOT a sales role; it involves providing product support, integration, and training to our customers.

We seek a bilingual (English & Arabic), ambitious, and talented individual with a background in system product training or product management. The candidate will be trained to expert level on our system to provide frontline support, help customers optimize system use, troubleshoot user issues, and provide feedback for product improvements.

This role requires understanding complex product functionalities and supporting customers at all levels, working embedded with the customer to ensure their success.

1. Configure system settings to meet customer requirements.
2. Understand customer operational objectives and resolve challenges through system configuration.
3. Assist customers in fully integrating their operations with our system platform.
4. Provide front-line user support for smooth system operation.
5. Offer feedback on product improvements and new functionalities to the development teams.

• Bilingual in English & Arabic.
• Strong problem-solving skills and inquisitiveness.
• Excellent interpersonal communication skills.
• Professional, discreet, and quick to learn new concepts and products.

If successful, your job title will be Customer Success Manager.

• Competitive salary.
• Long-term career development opportunities.
• Benefits package including private medical care.

About Acuative

Acuative is a global IT solutions provider committed to delivering top-tier managed services, managed solutions, and network infrastructure support. With a client-first mindset and a relentless drive for excellence, we empower organizations to scale securely and efficiently. Our success is powered by our people—we invest in our employees through continuous on-the-job training, mentorship, and assisted learning that helps to grow our teams. At Acuative, you’ll find a collaborative environment built on professionalism, innovation, and the shared pursuit of achieving high results. Join us and help shape the future of IT.

Job Purpose

The Cisco Resident Engineer leads day-to-day technical operations at client sites, ensuring the successful implementation and maintenance of Cisco technologies. By leveraging deep technical expertise and leadership skills, the Engineer addresses client needs, resolves technical issues, and contributes to the overall success of projects, ensuring continuous improvement and customer satisfaction.

Accountabilities

1. Lead and oversee technical operations on-site to ensure the smooth implementation, optimization, and performance of Cisco solutions, leading to efficient client service and operational excellence.
2. Diagnose and troubleshoot complex technical issues related to Cisco technologies, providing innovative, scalable solutions that improve system performance and client satisfaction.
3. Design and implement tailored solutions for clients, aligning with their business needs and strategic objectives, ensuring seamless integration and maximum efficiency.
4. Lead, mentor, and provide technical guidance to junior engineers, fostering a collaborative environment to ensure high-performance team dynamics and skill development.
5. Develop and maintain strong client relationships, ensuring clear communication, and offering proactive recommendations for improved system performance, contributing to customer retention.
6. Prepare and deliver detailed technical documentation, including system designs, project reports, and troubleshooting guides, ensuring accuracy and accessibility for both internal teams and clients.
7. Manage and ensure the completion of projects within scope, timeline, and budget, coordinating with cross-functional teams and stakeholders to meet client expectations and business goals.
8. Adapt to changing environments and handle urgent requests or unexpected challenges, ensuring project milestones and deadlines are met under pressure.

Role Requirements

Essential

• Qualifications and Education : Bachelor’s or Master’s degree in IT, Engineering, Telecommunications, or a relevant field.
• Experience : 15+ years of professional experience in IT, public sector services, or telecom, with a focus on Cisco technologies.
• Training : Advanced certifications, including CCIE (must-have), PMP and ITIL Expert (preferred).
• Specialized Knowledge and Skills :
• Deep knowledge and expertise in Software Defined Networks (SDN) and related technologies.
• Proven troubleshooting, system optimization, and solution design skills.
• Strong client management skills, with the ability to build and maintain long-term relationships.
• Expertise in creating comprehensive technical documentation.
• Proficiency in leading and mentoring technical teams.

Preferable

• Experience with project management methodologies (Agile, Scrum)
• Familiarity with additional networking technologies outside Cisco (Juniper, Huawei, etc.)
• Advanced knowledge in telecom and public sector solutions.

Behavioral Competencies

1. Leadership : Ability to lead and inspire technical teams to achieve high levels of performance.
2. Problem-Solving : Excellent critical thinking and troubleshooting skills for diagnosing and resolving complex issues.
3. Client-Oriented : Ability to build strong client relationships and manage their expectations effectively.
4. Adaptability : Flexibility to manage changes in client requirements, technical challenges, and project timelines.

Technical Competencies

1. Cisco Networking : In-depth understanding of Cisco products and technologies, including SDN, routing, switching, and security.
2. System Design & Architecture : Ability to design complex, scalable, and efficient network solutions.
3. Project Management : Proficient in managing projects from conception through completion, ensuring successful delivery.
4. Advanced Troubleshooting : Expertise in diagnosing and resolving high-priority issues in dynamic environments.

Equal Opportunity Statement

• At Acuative, we believe our strength comes from our people—and that includes people from all backgrounds. We are proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and supported. Our inclusive culture encourages growth, creativity, and collaboration across all levels of the company. No matter who you are, if you’re passionate about doing great work, you’ll find a place with us.

• Design, configure, and maintain telecommunications network infrastructure, including IP networks, mobile core, and transmission systems.
• Plan and execute network upgrades and expansions to meet growing demand.
• Monitor network performance, identify bottlenecks, and implement solutions for optimization.
• Troubleshoot and resolve network issues, ensuring minimal downtime and service disruption.
• Develop and implement network security measures to protect against threats.
• Collaborate with vendors and service providers to integrate new technologies and services.
• Create and maintain detailed network documentation, diagrams, and procedures.
• Participate in capacity planning and future network architecture development.
• Stay current with emerging technologies and industry best practices in telecommunications.
• Provide technical support and guidance to other engineering teams.
• Ensure compliance with industry standards and regulatory requirements.

• Bachelor's degree in Electrical Engineering, Telecommunications Engineering, Computer Science, or a related field.
• Minimum of 5 years of experience in telecommunications network design, deployment, and management.
• In-depth knowledge of IP networking, routing protocols (e.g., BGP, OSPF), and switching.
• Experience with mobile network technologies (e.g., 4G/LTE, 5G) and core network elements.
• Familiarity with network virtualization technologies (NFV) and software-defined networking (SDN).
• Proficiency in network monitoring and troubleshooting tools.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Relevant certifications (e.g., CCNA, CCNP, Nokia, Ericsson) are highly desirable.

Join to apply for the Network Support Engineer role at Lukos

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

• Must possess a current US Passport with ability to travel and work overseas.
• Must meet COMSEC briefing and Local Element management certification requirements as per OPNAVINST 2201.4, DoD Instruction 8523.01, and Air Force Manual 17-1301.
• Must complete an in-scope (per current DoD 6-year reinvestigation), favorable, ST5 investigation (including SBPR, PPR, T5R, or enrollment in DoD CE/CV), and be adjudicated for SCI eligibility by DoD CAF without conditions, exceptions, or waivers at the time of performance, maintaining security clearance for the duration of the contract.
• Minimum qualification level in accordance with SECNAV M-5239.2.
• Qualifications will be commensurate with the proficiency level of work provided.
• Must possess a TS/SCI Security Clearance.

• Preferred: prior experience with USMC C4ISR equipment.
• Knowledge of USMC C4ISR operation, technical processes, maintenance requirements, and advanced operational techniques.
• Minimum of five years’ military experience.

The Network Support Engineer will support the US Marine Corps Forces, Central Command (MARCENT), supporting the 5th MEB in Bahrain, providing professional services for C4ISR systems at garrison and deployed locations worldwide.

• Analyze complex problems to evaluate various factors, representing MARCENT in TS/SCI environments.
• Perform recurring services for USMC C4ISR systems globally.
• Provide technical and mentoring support for USMC C4ISR systems.
• Support equipment users and maintainers, offering expertise on operation, technical processes, and maintenance.
• Recommend C4ISR architecture modifications to meet mission requirements.
• Assist with implementing technical processes, optimizing equipment and network resources, and diagnosing maintenance issues.
• Help prepare procedures and training materials, and monitor user performance.

Support network configuration, security, troubleshooting, system backups, IA administration, SharePoint, PKI, Active Directory, VoIP, VTC, web admin, performance optimization, user setup, system upgrades, and documentation.

• Must possess a current US Passport with ability to travel and work overseas.
• Meet COMSEC and Local Element certification requirements (OPNAVINST 2201.4, DoD 8523.01, Air Force Manual 17-1301).
• Complete a favorable ST5 investigation for SCI eligibility, adjudicated by DoD CAF, with security maintained throughout the contract.
• Minimum qualification per SECNAV M-5239.2; qualifications aligned with work proficiency.

• Must possess a TS/SCI Security Clearance.

• 5th Marine Expeditionary Brigade, Task Force 51/5, Naval Support Activity Bahrain, Manama, Bahrain.
• Willingness to travel extensively in support of government requirements across CENTCOM AOR, including countries like Bahrain, UAE, Saudi Arabia, Jordan, Egypt, and others, often on short notice.

About Lukos: A provider of professional services to the federal government for 15 years, supporting national security, homeland security, international development, and more, with a focus on teamwork and resilience, akin to a wolfpack.