3 321 Stc Bahrain jobs in Bahrain
Technical Support Technician
Manama, Capital
Gulf Future Business - GFB
Posted 27 days ago
Job Viewed
Job Description
We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.
Key Responsibilities:
- Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
- Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
- Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
- Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
- Install antivirus software, perform system updates, and educate users on secure practices for device protection.
- Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
- Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
- Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.
Qualifications:
- Minimum of a diploma in Information Technology or a related field.
- 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
- Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.
Technical Skills:
- Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
- Strong understanding of network setup and device connectivity troubleshooting.
Soft Skills:
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving abilities and a proactive approach to addressing technical issues.
- Ability to work both independently and within a team environment.
Additional Requirements:
- This is a fully on-site role; remote work is not permitted.
- Applicants should currently reside in Bahrain, as this is an immediate requirement.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Engineer
602 Galali
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a proficient and customer-focused Technical Support Engineer to join their growing team. This role offers the flexibility of being fully remote, allowing you to provide essential technical assistance to clients from anywhere. You will be the first line of defense in resolving complex technical issues, ensuring client satisfaction and maintaining the integrity of our IT systems. The ideal candidate has a strong aptitude for troubleshooting, excellent communication skills, and a passion for technology.
Key Responsibilities include:
Qualifications:
Key Responsibilities include:
- Providing prompt and accurate technical support to clients via phone, email, and chat.
- Diagnosing and resolving hardware, software, and network issues for end-users.
- Guiding users through step-by-step solutions to technical problems.
- Documenting all support interactions, issues, and resolutions in the ticketing system.
- Escalating unresolved issues to senior support staff or relevant departments.
- Installing, configuring, and troubleshooting software applications and operating systems.
- Assisting with user account management and access permissions.
- Creating and maintaining knowledge base articles and FAQs for common issues.
- Participating in the testing and deployment of new software and system updates.
- Providing feedback to the product development team to improve user experience and system functionality.
- Adhering to service level agreements (SLAs) to ensure timely resolution of support tickets.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 2+ years of experience in technical support or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common networking concepts (TCP/IP, DNS, DHCP).
- Experience with troubleshooting various hardware and software issues.
- Excellent problem-solving and analytical skills.
- Superior communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
00204 Northern, Northern
BHD50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and technically adept Technical Support Specialist to join their growing team. This is a fully remote position, offering the flexibility to work from anywhere while providing crucial support to our user base. The ideal candidate will have a strong aptitude for troubleshooting a wide range of technical issues across hardware, software, and network environments. You will be the first line of defense for users experiencing difficulties, guiding them through step-by-step solutions via phone, email, and chat. This role requires excellent communication skills, patience, and a customer-centric approach. Responsibilities include diagnosing and resolving technical problems, documenting support interactions, escalating complex issues to senior technical staff when necessary, and contributing to the knowledge base with solutions and workarounds. A key aspect of this role is ensuring a positive user experience and maintaining high levels of customer satisfaction. You will be part of a supportive, remote-first team environment, collaborating with colleagues across different time zones. We are seeking individuals who are passionate about technology, possess strong problem-solving skills, and are eager to learn and adapt to new challenges. The ability to work independently, manage time effectively, and maintain a high level of productivity in a remote setting is essential. This position offers a fantastic opportunity to grow your technical skills and career within a forward-thinking organization.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to users experiencing hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently and accurately through various communication channels (phone, email, chat).
- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex issues to appropriate senior technical teams when necessary.
- Create and maintain user guides, FAQs, and knowledge base articles.
- Assist users with software installations, configurations, and updates.
- Monitor system performance and identify potential issues.
- Provide exceptional customer service and ensure user satisfaction.
- Collaborate with team members to share knowledge and improve support processes.
- Contribute to the continuous improvement of support services and tools.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Familiarity with remote support tools.
- Self-motivated, organized, and able to work independently in a remote environment.
- A passion for technology and a willingness to learn.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
402 Al Malikiyah, Northern
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a dynamic software development company, is seeking a skilled Technical Support Specialist to join their team based in Hidd, Muharraq, BH . This role is essential for providing exceptional technical assistance and troubleshooting to our clients, ensuring smooth operation of our software products. The Technical Support Specialist will be responsible for diagnosing and resolving a wide range of technical issues, documenting solutions, and collaborating with the development team to improve product functionality. This is an in-office position that requires excellent problem-solving skills and a strong customer service orientation.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-line technical support to clients via phone, email, and in-person interactions.
- Diagnose and resolve software and hardware-related issues efficiently and effectively.
- Troubleshoot complex technical problems, escalating to higher-level support when necessary.
- Document all support requests, resolutions, and troubleshooting steps in the ticketing system.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Assist clients with software installation, configuration, and upgrades.
- Identify recurring technical issues and provide feedback to the development team for product improvement.
- Educate clients on product features and best practices.
- Ensure a high level of customer satisfaction through prompt and professional service.
- Stay updated on product updates and new technologies relevant to the role.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Excellent troubleshooting and problem-solving skills.
- Outstanding communication and interpersonal abilities, with a focus on customer service.
- Ability to explain technical concepts clearly to non-technical users.
- Patience and a calm demeanor when dealing with frustrated clients.
- Ability to work effectively both independently and as part of a team.
- A strong desire to learn and adapt to new technologies.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
BH-401 Tubli
BHD55000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to provide exceptional assistance to their users. This is a fully remote position, allowing you to provide vital support from the comfort of your home office. You will be the primary point of contact for users experiencing technical difficulties with hardware, software, and network systems. Your role involves troubleshooting, diagnosing, and resolving a wide range of technical issues efficiently and effectively. This includes responding to support tickets, providing remote assistance via phone, email, and chat, and escalating complex problems to higher-level support teams when necessary.
The ideal candidate possesses a strong foundation in IT systems, operating systems (Windows, macOS, Linux), and common business applications. You should be adept at explaining technical concepts in a clear and understandable manner to non-technical users. A patient demeanor, excellent problem-solving abilities, and a commitment to customer satisfaction are crucial. You will also be responsible for documenting solutions, maintaining knowledge base articles, and contributing to the continuous improvement of support processes. Staying updated on new technologies and product releases is essential to providing up-to-date assistance. This role demands initiative, the ability to multitask, and a proactive approach to identifying potential issues before they impact users.
Responsibilities:
The ideal candidate possesses a strong foundation in IT systems, operating systems (Windows, macOS, Linux), and common business applications. You should be adept at explaining technical concepts in a clear and understandable manner to non-technical users. A patient demeanor, excellent problem-solving abilities, and a commitment to customer satisfaction are crucial. You will also be responsible for documenting solutions, maintaining knowledge base articles, and contributing to the continuous improvement of support processes. Staying updated on new technologies and product releases is essential to providing up-to-date assistance. This role demands initiative, the ability to multitask, and a proactive approach to identifying potential issues before they impact users.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain computer systems and software applications.
- Diagnose and resolve technical problems in a timely manner.
- Document all support interactions and resolutions in the ticketing system.
- Create and update knowledge base articles and user guides.
- Escalate unresolved issues to appropriate IT teams.
- Assist with user account management and access permissions.
- Conduct user training sessions on new software or procedures.
- Contribute to the improvement of IT support processes and tools.
- Monitor system performance and identify potential issues.
- Ensure data security and confidentiality for all user information.
- Participate in on-call rotation as needed.
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
- Proven experience in technical support or a similar IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with troubleshooting hardware and software issues.
- Excellent customer service and communication skills.
- Ability to explain technical information to non-technical users.
- Proficiency with help desk ticketing systems.
- CompTIA A+, Network+, or similar certifications are a plus.
- Ability to work independently and manage time effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
2225 Saar, Northern
BHD48000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is searching for a skilled and customer-focused Technical Support Engineer to join their growing team. This role is crucial for providing exceptional technical assistance and troubleshooting to our diverse user base. You will be responsible for diagnosing and resolving complex technical issues related to software applications, hardware, and network connectivity, primarily through remote channels such as phone, email, and chat. Maintaining a high level of customer satisfaction by ensuring timely and effective solutions is paramount. This position requires a deep understanding of IT systems, operating systems (Windows, macOS, Linux), and common software applications. You will document support interactions, create knowledge base articles, and escalate unresolved issues to appropriate teams. The ideal candidate will possess excellent analytical and problem-solving abilities, a patient and empathetic demeanor, and the capacity to explain technical concepts clearly to non-technical users. Experience with remote desktop tools and IT support ticketing systems is essential. This is an exciting opportunity to work in a dynamic environment, contribute to the seamless operation of our client's IT infrastructure, and develop your technical expertise. Join us and be a key player in delivering outstanding support.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
23461 Isa Town, Northern
BHD28 Hourly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a skilled and patient Technical Support Specialist to join their dedicated team, operating with a hybrid work model based in Isa Town, Southern, BH . This role is vital for providing frontline technical assistance to users, resolving hardware and software issues, and ensuring smooth IT operations. You will be responsible for diagnosing technical problems, guiding users through step-by-step solutions, and escalating complex issues to higher-level support when necessary. The ideal candidate will possess strong troubleshooting skills, a solid understanding of operating systems (Windows, macOS), and common software applications. Experience with network troubleshooting, printer support, and mobile device support is highly desirable. Excellent communication skills, both verbal and written, are crucial for explaining technical concepts to non-technical users. You should be empathetic, patient, and committed to providing a positive support experience. The ability to manage multiple support requests simultaneously and prioritize effectively is essential. Familiarity with ticketing systems and remote support tools is a significant advantage. This position offers a blend of in-office collaboration and remote flexibility, allowing for a balanced work environment. A relevant technical certification or equivalent experience is preferred. If you have a passion for technology and helping others resolve their technical challenges, this is an excellent opportunity to grow your career.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Lead
304 Isa Town, Northern
BHD55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dynamic and experienced Technical Support Lead to oversee and manage their customer service and helpdesk operations. This critical role involves leading a team of support specialists, ensuring the timely and effective resolution of technical issues reported by clients. You will be responsible for developing and implementing support strategies, improving service delivery processes, and maintaining high levels of customer satisfaction. The Technical Support Lead will also play a key role in training and mentoring support staff, troubleshooting complex technical problems, and escalating issues when necessary. Strong leadership qualities, excellent communication skills, and a deep understanding of IT systems and support methodologies are essential. You will be expected to manage support ticket queues, analyze support trends, and generate reports on team performance and customer feedback. This position requires the ability to work under pressure, manage multiple priorities, and collaborate effectively with other departments, including engineering and product development, to identify and resolve root causes of recurring issues. The ideal candidate will have a proven ability to build and maintain strong customer relationships and a commitment to continuous improvement in service quality. This role offers a challenging yet rewarding opportunity to shape the technical support function within a growing organization. The role is based in **Isa Town, Southern, BH**, and requires a dedicated presence in the office to effectively lead and support the team.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Lead
325 Isa Town, Northern
BHD3500 Monthly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Technical Support Lead to manage a team of support specialists and ensure the delivery of exceptional technical assistance to our users. This role is based in our Isa Town, Southern, BH office, with a hybrid work arrangement allowing for a blend of in-office and remote work. You will be responsible for leading, training, and mentoring the technical support team, setting performance goals, and ensuring that all customer issues are resolved efficiently and effectively. Key duties include managing support ticket queues, prioritizing and assigning incoming requests, developing and maintaining support documentation and knowledge base articles, identifying trends in customer issues to provide feedback to product development teams, and ensuring adherence to service level agreements (SLAs). You will also handle escalated customer issues, acting as a point of contact for complex technical problems. The ideal candidate will have a strong background in IT support, with proven leadership experience. Excellent troubleshooting skills, a deep understanding of common software and hardware issues, and familiarity with CRM and ticketing systems are essential. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. Strong communication, problem-solving, and customer service skills are paramount. You should be able to motivate a team, manage workloads, and contribute to a positive and productive work environment. Experience with remote support tools and practices is beneficial. This role offers a competitive salary, comprehensive benefits, and the opportunity to shape the technical support function of a growing company.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
604 Al Muharraq
BHD30 Hourly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Technical Support Specialist to join their thriving customer service team in Sitra, Capital, BH . This role is crucial in ensuring our clients receive prompt, accurate, and empathetic assistance with their technical inquiries and issues. You will be the first point of contact for users seeking help with our software and hardware products, troubleshooting problems, and providing effective solutions. Key Responsibilities:
- Respond to customer support requests via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software installation, configuration, and usage.
- Troubleshoot hardware problems, including network connectivity and peripheral devices.
- Guide users through step-by-step solutions and document all interactions and resolutions in the CRM system.
- Escalate complex issues to senior support staff or relevant development teams when necessary.
- Create and maintain a knowledge base of frequently asked questions and technical solutions.
- Provide feedback to the product development team on common issues and potential improvements.
- Assist in the onboarding and training of new support team members.
- Proactively monitor system performance and identify potential issues before they impact users.
- Participate in team meetings and contribute to the continuous improvement of support processes.
- Proven experience as a Technical Support Specialist or in a similar IT support role.
- Strong understanding of computer systems, networks, and common software applications.
- Excellent troubleshooting and problem-solving abilities.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using helpdesk ticketing systems and remote support tools.
- Ability to work effectively in a fast-paced, collaborative environment.
- A relevant IT certification (e.g., CompTIA A+, Network+) is a strong asset.
- Familiarity with CRM software is a plus.
- Fluency in English is mandatory.
This advertiser has chosen not to accept applicants from your region.
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