2 109 Support Agent jobs in Bahrain

• Provide first-level technical support to employees via phone, email, and in-person assistance for hardware, software, and network issues.
• Troubleshoot and resolve a wide range of IT problems, including operating system errors, application malfunctions, printer issues, and network connectivity problems.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights within the IT infrastructure.
• Escalate unresolved issues to appropriate senior IT staff or third-party vendors.
• Document all support requests and resolutions in the helpdesk ticketing system.
• Develop and maintain IT support knowledge base articles and user guides.
• Assist with IT asset management, including inventory tracking and deployment of new equipment.
• Provide training and guidance to users on basic IT functionalities and best practices.
• Ensure customer satisfaction by providing timely, efficient, and friendly support.

• Associate's degree or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in an IT support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common office applications (e.g., Microsoft Office Suite, Google Workspace).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with helpdesk ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
• Excellent communication, interpersonal, and customer service skills.
• Ability to diagnose and resolve technical issues effectively and efficiently.
• Strong organizational skills and attention to detail.
• Relevant IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are beneficial.

• Provide advanced technical support to customers via phone, email, chat, and remote access tools.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues for our proprietary products.
• Escalate unresolved issues to appropriate engineering or development teams, ensuring clear documentation and follow-up.
• Create and maintain comprehensive technical documentation, knowledge base articles, and user guides.
• Train and mentor junior support staff, sharing expertise and best practices.
• Analyze support trends and provide feedback to product development and quality assurance teams to improve product reliability.
• Proactively identify potential customer issues and provide preventative solutions.
• Manage customer support tickets, ensuring timely and satisfactory resolution according to service level agreements (SLAs).
• Participate in the development and implementation of new support processes and tools.
• Contribute to customer satisfaction by delivering exceptional and efficient technical assistance.
• Stay updated on product releases, updates, and relevant technologies.

• Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support or a customer-facing IT role.
• Proven ability to diagnose and resolve complex technical problems across various platforms (Windows, macOS, Linux).
• Strong understanding of networking concepts, hardware components, and software applications.
• Excellent troubleshooting methodology and analytical skills.
• Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
• Previous experience mentoring or leading a support team is a significant advantage.
• IT certifications (e.g., CompTIA A+, Network+, MCSA) are a plus.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or technical support roles.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using helpdesk software and CRM systems.
• Ability to explain technical concepts clearly to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively.
• Technical aptitude and willingness to learn new products/services.
• Adaptability to evolving technologies and customer needs.

• Provide advanced technical support and customer service for software and hardware products.
• Diagnose and resolve complex technical issues reported by customers through various channels (phone, email, chat).
• Manage and prioritize incoming support requests, ensuring timely resolution.
• Escalate unresolved issues to appropriate internal teams (e.g., engineering, development) while providing detailed information.
• Train and mentor junior customer support specialists, sharing knowledge and best practices.
• Develop and maintain comprehensive technical documentation and knowledge base articles.
• Identify recurring customer issues and provide feedback to product development teams for improvement.
• Proactively communicate with customers regarding issue status and resolution.
• Contribute to the continuous improvement of customer support processes and procedures.
• Ensure high levels of customer satisfaction through effective problem-solving and communication.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support or customer service, with a focus on IT or software support.
• Strong troubleshooting skills for hardware, software, and network issues.
• Excellent knowledge of operating systems (Windows, macOS, Linux), and common office applications.
• Proficiency in using ticketing systems and remote support tools.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to explain technical concepts clearly to non-technical users.
• Strong customer advocacy skills and a commitment to customer satisfaction.
• Experience in team leadership or mentoring is a significant advantage.

About Moyasar:

At Moyasar Financial Company, we build innovative and reliable payment solutions that empower businesses to grow and operate efficiently. As a fast-growing fintech company, we are looking for a Technical Support Specialist to join our team and play a vital role in supporting merchants during integration and resolving technical challenges quickly and efficiently.

Role Overview:

As a Technical Support Specialist, you will support our merchants during the integration process, troubleshoot technical issues, and provide expert-level assistance. This is a hands-on, technical role ideal for someone who is proactive, fast at problem-solving, and eager to learn.

Key Responsibilities:

• Provide technical support to merchants during the onboarding and integration stages.
• Troubleshoot and resolve API, SDK, or platform-related issues.
• Communicate technical concepts clearly to non-technical users.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Continuously learn and adapt to new technologies and tools.
• Ensure timely and high-quality responses to support tickets and inquiries.

Requirements:

• Bachelor degree majoring, IT, IS, MIS, and related.
• 1–2 years of experience in a technical support or developer support role
• Proficiency in multiple programming languages
• Strong problem-solving skills and ability to work under pressure
• Quick learner with a passion for technology and customer success
• Excellent communication skills in both English and Arabic
• Experience in fintech or financial services is preferred