141 Support Agent jobs in Bahrain

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide technical assistance and troubleshooting for product-related issues.
• Guide customers through step-by-step solutions and resolve their problems effectively.
• Document all customer interactions, issues, and resolutions in the ticketing system.
• Escalate complex technical issues to appropriate departments or senior support staff.
• Maintain a high level of customer satisfaction by providing accurate and efficient support.
• Stay up-to-date with product knowledge and technical advancements.
• Identify and report recurring technical issues to improve product performance and customer experience.
• Contribute to the development of knowledge base articles and FAQs.
• Adhere to service level agreements (SLAs) and performance metrics.

• High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
• Previous experience in customer service or technical support is highly preferred.
• Strong understanding of common computer hardware, software, and operating systems.
• Excellent communication, listening, and interpersonal skills.
• Ability to explain technical concepts in a clear and concise manner.
• Strong problem-solving and analytical skills.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time effectively.

• Provide first-line technical support and troubleshooting to customers.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Guide customers through step-by-step solutions to resolve technical issues.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate unresolved issues to the appropriate senior support teams.
• Identify and report recurring technical problems to improve product performance.
• Educate customers on product features and functionalities.
• Strive to achieve and exceed customer satisfaction targets.
• Maintain a high level of product knowledge.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or technical support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.
• Patience and empathy when dealing with customers.
• Ability to explain technical concepts clearly and concisely.
• Proficiency in using computer systems and relevant software.
• Ability to work independently and manage time effectively in a remote setting.

• Manage and supervise the daily operations of the customer service and technical support department.
• Develop and implement customer service policies, procedures, and quality standards.
• Train, coach, and mentor customer service representatives to enhance their performance and product knowledge.
• Monitor customer interactions across various channels (phone, email, chat) to ensure adherence to service level agreements and quality standards.
• Analyze customer feedback and support metrics to identify areas for improvement and implement corrective actions.
• Handle escalated customer issues and complaints with professionalism and efficiency.
• Collaborate with other departments (e.g., product development, sales) to resolve customer issues and improve overall service delivery.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Manage staffing levels, schedules, and performance evaluations for the customer service team.
• Contribute to the development of new service offerings and improvements to existing ones.
• Track and report on key performance indicators (KPIs) such as customer satisfaction, resolution time, and first-contact resolution rate.
• Foster a positive and motivating work environment for the customer service team.
• Ensure efficient resource allocation and budget management for the department.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service or technical support, with at least 2-3 years in a supervisory or management role.
• Proven track record of successfully managing customer service operations and improving customer satisfaction scores.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Experience in the telecommunications or technology sector is a plus.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Familiarity with key customer service metrics and reporting.
• A customer-centric approach with a passion for delivering outstanding service.

• Respond to customer inquiries and provide technical support via phone, email, and chat.
• Diagnose and resolve complex technical issues related to software products.
• Guide customers through troubleshooting procedures and product usage.
• Escalate unresolved issues to appropriate technical teams while ensuring timely follow-up.
• Document customer interactions and technical solutions in the CRM system.
• Contribute to the development and maintenance of the knowledge base.
• Provide feedback to product development teams on common customer issues and suggestions.
• Maintain a high level of customer satisfaction through effective communication and problem resolution.
• Stay updated on product features, updates, and industry best practices.
• Mentor and assist junior customer support representatives.

• High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
• Minimum of 3 years of experience in technical customer support or a related role.
• Proven ability to troubleshoot and resolve technical issues with software applications.
• Excellent communication, listening, and interpersonal skills.
• Strong customer service orientation and a patient attitude.
• Proficiency in using helpdesk software and CRM systems.
• Ability to explain technical concepts clearly to non-technical users.
• Good typing skills and familiarity with common operating systems.
• Ability to work independently and as part of a team.

Customer Service Coordinator page is loadedCustomer Service Coordinator Apply locations Manama time type Full time posted on Posted 2 Days Ago job requisition id R8201

SUMMARY OF THE ROLE

Responsibilities:

• Process and verify customer orders for both collection and delivery, ensuring accurate data entry, proper documentation flow, and system accuracy to support Jotun’s on-time delivery objectives.

• Coordinate with the warehouse team to monitor and follow up on customer deliveries and related reports.

• Ensure timely dispatch of invoices and credit notes and confirm receipt with customers.

• Review and validate system pricing against customer purchase and sales orders, ensuring supporting documents are attached and all exception or promotional pricing complies with Jotun’s policies.

• Manage inventory transaction entries to keep records current and reliable.

• Handle customer returns and exceptions according to Jotun’s established guidelines and procedures.

• Resolve invoice-related inquiries and discrepancies in collaboration with the Finance Department.

• Log and track customer complaints accurately in the company’s complaint management system.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualification:

• Required, Bachelor's degree in any field.
• Required, 1 to 2 years of relevant work experience.

Competencies:

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
• Is aware of own strengths and limitations and pursues learning and career development opportunities.

We Offer:

• Competitive compensation and benefits
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
• A supportive and inclusive company culture where you can be your authentic self
• A focus on having fun together through team buildings and social activities

POSITION INFORMATION

Company:

Contract Type:

Time Type:

CLOSING DATE (dd.mm.yyy):

WHO WE ARE

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now!

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
3. Troubleshoot and resolve customer issues in a professional and empathetic manner
4. Identify opportunities to upsell or cross-sell relevant products and services
5. Maintain detailed records of customer interactions and follow-up actions
6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
7. Participate in training programs to continuously develop product knowledge and customer service skills
8. Adhere to company policies, procedures, and quality standards in all customer interactions
9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

1. Bachelor's degree preferred
2. 1-2 years of experience in a customer service or call center environment
3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
5. Proficient in using customer relationship management (CRM) software and other relevant technology
6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
7. Flexibility to work in shifts, including weekends and holidays, as needed
8. B2 English Level is a must

Bahraini nationals only

Customer Service Coordinator page is loadedCustomer Service Coordinator Apply locations Manama time type Full time posted on Posted Yesterday job requisition id R8201

SUMMARY OF THE ROLE

Responsibilities:

• Process and verify customer orders for both collection and delivery, ensuring accurate data entry, proper documentation flow, and system accuracy to support Jotun’s on-time delivery objectives.

• Coordinate with the warehouse team to monitor and follow up on customer deliveries and related reports.

• Ensure timely dispatch of invoices and credit notes and confirm receipt with customers.

• Review and validate system pricing against customer purchase and sales orders, ensuring supporting documents are attached and all exception or promotional pricing complies with Jotun’s policies.

• Manage inventory transaction entries to keep records current and reliable.

• Handle customer returns and exceptions according to Jotun’s established guidelines and procedures.

• Resolve invoice-related inquiries and discrepancies in collaboration with the Finance Department.

• Log and track customer complaints accurately in the company’s complaint management system.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualification:

• Required, Bachelor's degree in any field.
• Required, 1 to 2 years of relevant work experience.

Competencies:

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results
• Is aware of own strengths and limitations and pursues learning and career development opportunities.

We Offer:

• Competitive compensation and benefits
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
• A supportive and inclusive company culture where you can be your authentic self
• A focus on having fun together through team buildings and social activities

POSITION INFORMATION

Company:

Contract Type:

Time Type:

CLOSING DATE (dd.mm.yyy):

WHO WE ARE

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now!