What Jobs are available for Support Agent in Bahrain?
Showing 3094 Support Agent jobs in Bahrain
Customer Support Agent
BHD9000 - BHD12000 Y
Platinumlist
Posted today
Job Viewed
Job Description
About Us: , a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.
About the Role: We are looking for a Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.
Key Responsibilities:
- Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
- Assist customers with ticket purchases, refunds, and event-related issues.
- Provide real-time support during events, including troubleshooting ticketing issues.
- Collaborate with internal teams to resolve escalated concerns.
- Work flexible shifts, including evenings, weekends, and public holidays as required.
- Be available beyond standard working hours during peak event periods.
- Ensure a high level of customer satisfaction through timely and professional support.
Language: Native Arabic speaker with fluency in English.
Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.
- Strong communication and problem-solving skills.
- Ability to work under pressure and handle high workloads.
- Flexibility in working different shifts and beyond regular hours when necessary.
- A team player with adaptability to changing schedules.
Preferred Qualifications:
- Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.
- Experience using Intercom (or similar customer support platforms) is a plus.
- Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.
- Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.
Growth Opportunities:
- Potential for cross-border responsibilities across the GCC region.
- Opportunity to expand expertise in ticketing platforms and event management.
Why Join Us?
- Work with a leading ticketing platform in the GCC.
- Gain valuable exposure to the entertainment and events industry.
- Enjoy a dynamic and flexible work environment with exciting opportunities.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Customer Service & Technical Support Specialist
2233 Ghuraifa, Capital
BHD60000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client, a rapidly growing provider of innovative cloud-based software solutions, is looking for a dedicated and tech-savvy Customer Service & Technical Support Specialist to join their fully remote team. This role is crucial for ensuring our clients receive exceptional support and a seamless user experience with our products. You will be the primary point of contact for customer inquiries, providing timely and effective solutions to a wide range of technical and service-related issues. Responsibilities include troubleshooting software problems, guiding users through product features, and resolving account-related queries. A deep understanding of the company's software suite is essential, along with the ability to communicate complex technical information clearly and concisely to both technical and non-technical users. You will utilize various support channels, including email, live chat, and phone, to assist customers efficiently. Maintaining accurate records of customer interactions and issues in our CRM system is vital. This role also involves collaborating with the development and product teams to identify recurring issues and suggest product improvements. The ideal candidate is patient, empathetic, and possesses excellent problem-solving skills. This fully remote position requires strong self-discipline, excellent time management, and the ability to work independently while being a valuable part of a distributed team. We are seeking an individual passionate about customer satisfaction and committed to delivering outstanding technical support.
Responsibilities:
Responsibilities:
- Provide exceptional customer service and technical support via phone, email, and live chat.
- Troubleshoot and resolve software issues for a diverse client base.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Manage and prioritize incoming support requests efficiently.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Collaborate with engineering and product teams to report bugs and suggest product enhancements.
- Develop and maintain support documentation, FAQs, and knowledge base articles.
- Ensure high levels of customer satisfaction through timely and effective problem-solving.
- Escalate complex issues to appropriate internal teams when necessary.
- Stay updated on product updates and new features.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years of experience in customer service or technical support, preferably in a SaaS environment.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Strong organizational skills and ability to manage multiple tasks.
- Ability to work independently and as part of a remote team.
- Familiarity with cloud-based software is a plus.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Customer Service & Technical Support Specialist
222 Galali
BHD55000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is looking for a dedicated and empathetic Customer Service & Technical Support Specialist to join our fully remote support team. In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving technical issues with our products. You will handle inquiries via multiple channels, including phone, email, and live chat, ensuring timely and accurate resolutions. The ideal candidate possesses strong technical aptitude, excellent communication skills, and a passion for helping customers succeed. Key responsibilities include troubleshooting software problems, guiding users through product features, documenting support interactions, and escalating complex issues to higher-level support tiers when necessary. You will also contribute to the development of support documentation, FAQs, and knowledge base articles to empower customers and reduce ticket volume. This is a fully remote position, requiring a self-disciplined individual who can manage their workload effectively and maintain high standards of customer satisfaction. We are seeking someone who can quickly learn new technologies and adapt to evolving product updates. A positive attitude, patience, and a commitment to delivering outstanding customer experiences are essential. Join our growing team and play a crucial role in ensuring our customers receive the best possible support.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve software-related issues promptly and effectively.
- Guide customers through product setup, usage, and troubleshooting steps.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex technical issues to senior support staff or engineering teams.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Identify recurring customer issues and provide feedback to the product development team.
- Maintain a high level of customer satisfaction through excellent service.
- Adhere to support SLAs and quality assurance standards.
- Continuously improve technical knowledge of the company's products and services.
- Proven experience in customer service or technical support roles.
- Strong understanding of software applications and troubleshooting methodologies.
- Excellent communication, listening, and interpersonal skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric approach.
- Self-motivated and able to work independently in a remote environment.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Familiarity with SaaS products is an advantage.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Service & Support Specialist
502 Busaiteen, Muharraq
BHD50000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking an empathetic and solutions-oriented Senior Customer Service & Support Specialist to join their fully remote team. This role is instrumental in providing exceptional support to our valued customers, ensuring their satisfaction and resolving inquiries efficiently. The ideal candidate will possess outstanding communication skills, a deep understanding of customer service principles, and the ability to troubleshoot a wide range of issues. You will be responsible for handling complex customer queries via phone, email, and chat, providing clear and accurate information, and escalating issues when necessary. Key responsibilities include guiding customers through product features and functionalities, resolving technical problems, processing requests, and documenting all customer interactions accurately in the CRM system. This role also involves identifying trends in customer inquiries and providing feedback to product and development teams to drive service improvements. We are looking for a proactive individual who can manage their workload effectively in a remote environment, prioritize tasks, and maintain a high level of professionalism at all times. The ability to empathize with customers, de-escalate challenging situations, and go the extra mile to ensure a positive customer experience is paramount. This position offers an excellent opportunity to be a key player in maintaining high customer satisfaction ratings and contributing to the overall success of the company through outstanding service delivery. The ideal candidate is self-motivated, detail-oriented, and committed to delivering first-class support.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, and chat.
- Provide technical assistance and troubleshooting for product-related problems.
- Guide customers through product features, functionalities, and services.
- Process customer requests, orders, and returns accurately.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate departments or senior staff.
- Identify customer needs and proactively offer solutions.
- Contribute to the development of customer service best practices and knowledge base articles.
- Identify trends in customer feedback and report them to relevant teams.
- Maintain a high level of customer satisfaction through excellent service.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 4 years of experience in customer service, technical support, or a related role.
- Proven ability to handle customer inquiries and resolve complex issues effectively.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Empathy and patience when interacting with customers.
- Detail-oriented with strong organizational skills.
- Experience in a fast-paced customer-facing environment.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Service & Support Specialist
222 Muharraq, Muharraq
BHD3000 Annually
WhatJobs
Posted 27 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Senior Customer Service & Support Specialist to join their dedicated team. This role is essential in providing exceptional support to customers, resolving inquiries efficiently, and ensuring a positive customer experience. You will be responsible for handling complex customer issues, training junior team members, and contributing to the development of support strategies. The ideal candidate possesses outstanding communication skills, a deep understanding of customer service best practices, and a passion for helping others. This position requires a proactive approach to problem-solving and the ability to work effectively in a fast-paced environment.
Key responsibilities include:
Qualifications:
Key responsibilities include:
- Providing high-level customer support via phone, email, chat, and other channels.
- Investigating and resolving complex customer issues, complaints, and escalations in a timely and professional manner.
- Acting as a point of escalation for junior customer service representatives, providing guidance and support.
- Developing and delivering training programs for new and existing customer service staff.
- Contributing to the creation and improvement of support documentation, knowledge base articles, and FAQs.
- Identifying trends in customer inquiries and feedback, and recommending solutions to improve products or services.
- Maintaining accurate and detailed records of customer interactions and resolutions.
- Adhering to service level agreements (SLAs) and performance metrics.
- Gathering customer feedback and proactively seeking opportunities to enhance the customer experience.
- Participating in team meetings and contributing to continuous improvement initiatives.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is preferred.
- Minimum of 4 years of experience in a customer service or support role, with at least 1-2 years in a senior or lead capacity.
- Proven ability to handle complex customer issues and de-escalate challenging situations.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and critical thinking abilities.
- Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A patient, empathetic, and customer-centric attitude.
- Experience in training or mentoring team members is a significant advantage.
- Familiarity with (Specific Industry, e.g., SaaS, E-commerce) support is a plus.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Service & Technical Support Specialist
551 Busaiteen
BHD58000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
We are actively seeking a highly skilled and dedicated Senior Customer Service & Technical Support Specialist to join our fully remote, **remote-first** team. In this critical role, you will be the primary point of contact for our customers, providing exceptional technical support and ensuring their satisfaction with our products and services. You will be responsible for troubleshooting complex technical issues, guiding customers through solutions, and maintaining a high level of customer service excellence. This position requires a profound understanding of our product offerings and the ability to communicate technical information clearly and concisely to users with varying levels of technical expertise. You will also play a key role in identifying recurring customer issues, providing feedback to our product development team to drive improvements, and contributing to the creation of support documentation and knowledge base articles. The ideal candidate will possess outstanding problem-solving skills, patience, empathy, and a genuine passion for helping customers succeed. You will be adept at managing multiple support tickets, prioritizing urgent requests, and ensuring timely resolution. This role is perfect for an individual who thrives in a dynamic, **remote-first** environment, enjoys working independently, and is committed to delivering world-class customer support. Although conceptually based in **Budaiya, Northern, BH**, this is a fully remote position, offering significant flexibility and work-life balance. You will be an integral part of a collaborative remote team, contributing to a positive and supportive work culture.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Troubleshoot and resolve complex hardware, software, and network issues.
- Guide customers through product setup, configuration, and usage.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate unresolved issues to higher-level support or engineering teams.
- Contribute to the development of FAQs, knowledge base articles, and support documentation.
- Identify trends in customer inquiries and provide feedback to product development and QA teams.
- Ensure high levels of customer satisfaction and retention.
- Maintain a strong understanding of company products and services.
- Participate in team meetings and contribute to process improvements.
- Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent work experience.
- 3-5 years of experience in technical support or customer service role, with a focus on IT products/services.
- Excellent troubleshooting and problem-solving skills.
- Strong communication, active listening, and interpersonal skills.
- Proficiency with CRM software and ticketing systems.
- Ability to explain technical concepts to non-technical users.
- Experience working in a remote-first environment.
- Ability to manage time effectively and prioritize tasks.
- Familiarity with (Specify relevant technologies/software, e.g., networking protocols, operating systems, specific software applications).
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service & Technical Support Specialist
30901 Amwaj Islands
BHD55000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is looking for an experienced Senior Customer Service & Technical Support Specialist to provide exceptional assistance to their users. This is a fully remote position, enabling you to deliver outstanding support from anywhere. You will be the primary point of contact for customers, addressing inquiries, troubleshooting technical issues, and resolving problems with a high degree of professionalism and efficiency. This role requires a deep understanding of the client's products and services, along with strong problem-solving and communication skills.
Key responsibilities include responding to customer support tickets via email, chat, and phone; diagnosing and resolving technical hardware and software issues; guiding users through step-by-step solutions; and escalating complex issues to the appropriate internal teams. You will document customer interactions, identify recurring issues, and provide feedback to product development teams to improve user experience. The ideal candidate will have a proven track record in customer support and technical troubleshooting, preferably within a SaaS or technology environment. Excellent written and verbal communication skills are essential, along with patience and empathy when dealing with customers.
Proficiency with CRM systems and helpdesk software is required. The ability to work independently, manage time effectively, and maintain a high level of customer satisfaction in a remote setting is crucial. You should be a proactive learner, eager to stay updated on product changes and technical advancements. Join our dedicated support team and contribute to an outstanding customer experience, working remotely. The focus will be on delivering timely, accurate, and friendly support to ensure customer loyalty and satisfaction. This role is perfect for someone who thrives on helping others and solving complex problems.
Key responsibilities include responding to customer support tickets via email, chat, and phone; diagnosing and resolving technical hardware and software issues; guiding users through step-by-step solutions; and escalating complex issues to the appropriate internal teams. You will document customer interactions, identify recurring issues, and provide feedback to product development teams to improve user experience. The ideal candidate will have a proven track record in customer support and technical troubleshooting, preferably within a SaaS or technology environment. Excellent written and verbal communication skills are essential, along with patience and empathy when dealing with customers.
Proficiency with CRM systems and helpdesk software is required. The ability to work independently, manage time effectively, and maintain a high level of customer satisfaction in a remote setting is crucial. You should be a proactive learner, eager to stay updated on product changes and technical advancements. Join our dedicated support team and contribute to an outstanding customer experience, working remotely. The focus will be on delivering timely, accurate, and friendly support to ensure customer loyalty and satisfaction. This role is perfect for someone who thrives on helping others and solving complex problems.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Support agent Jobs in Bahrain !
6
Senior Customer Service & Technical Support Specialist
5002 Northern, Northern
BHD65000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Service & Technical Support Specialist to join their team in Shakhura, Northern, BH . This role embraces a hybrid work model, allowing for a blend of on-site collaboration and remote flexibility.
The Senior Specialist will be responsible for providing high-level technical assistance and exceptional customer support to clients encountering issues with our client's software products and services. You will troubleshoot complex technical problems, guide users through solutions, and escalate issues when necessary. This role requires a deep understanding of the product suite, strong problem-solving abilities, and excellent communication skills. You will also contribute to improving support resources, training junior team members, and identifying trends in customer inquiries to inform product development and enhance the overall customer experience.
Key responsibilities:
The Senior Specialist will be responsible for providing high-level technical assistance and exceptional customer support to clients encountering issues with our client's software products and services. You will troubleshoot complex technical problems, guide users through solutions, and escalate issues when necessary. This role requires a deep understanding of the product suite, strong problem-solving abilities, and excellent communication skills. You will also contribute to improving support resources, training junior team members, and identifying trends in customer inquiries to inform product development and enhance the overall customer experience.
Key responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing prompt and accurate technical support.
- Troubleshoot and diagnose complex technical issues related to software, hardware, and network connectivity.
- Guide customers through step-by-step solutions and ensure their technical problems are resolved effectively.
- Document all customer interactions, issues, and resolutions in the support ticketing system.
- Escalate unresolved issues to higher-level technical teams or developers, providing detailed information.
- Develop and maintain knowledge base articles, FAQs, and troubleshooting guides.
- Train and mentor junior customer support representatives.
- Identify recurring customer issues and provide feedback to the product development and quality assurance teams.
- Contribute to the continuous improvement of support processes and tools.
- Gather customer feedback and insights to help shape product enhancements and service improvements.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in customer service and technical support, preferably in a software or technology environment.
- Proven ability to troubleshoot complex technical problems.
- Excellent communication (written and verbal), interpersonal, and active listening skills.
- Strong understanding of common operating systems, network protocols, and software applications.
- Experience with CRM and support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical concepts clearly to non-technical users.
- Experience in a hybrid work environment is a plus.
- Demonstrated ability to work independently and as part of a team.
- Patience, empathy, and a customer-centric approach to problem-solving.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Remote Customer Service & Technical Support Specialist
902 Al Jasra
BHD50000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is looking for a dedicated and empathetic Customer Service & Technical Support Specialist to join their fully remote support team. This role is crucial in ensuring our clients receive exceptional assistance and timely resolutions to their technical queries and service needs. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat. Responsibilities include troubleshooting software issues, guiding users through product features, resolving technical problems, and escalating complex cases to higher support tiers when necessary. The ideal candidate possesses outstanding communication skills, a patient demeanor, and a strong aptitude for understanding and explaining technical concepts. You should be adept at managing multiple customer interactions simultaneously while maintaining a high level of professionalism and customer satisfaction. As a remote employee, you will need to be self-motivated, organized, and comfortable working independently in a virtual environment, equipped with a reliable internet connection and a dedicated workspace. We are seeking individuals who are passionate about technology and committed to delivering a superior customer experience. This is an excellent opportunity to join a growing company and contribute to its reputation for excellent client support.
Responsibilities:
Responsibilities:
- Provide first-line technical support and customer service to users.
- Troubleshoot and resolve software-related issues efficiently and effectively.
- Answer customer inquiries regarding product features, functionality, and troubleshooting.
- Guide customers through step-by-step solutions and product usage.
- Escalate unresolved issues to senior support specialists or relevant departments.
- Document all customer interactions, issues, and resolutions accurately.
- Maintain a high level of customer satisfaction through prompt and professional service.
- Contribute to the knowledge base by creating and updating support articles.
- Identify recurring issues and provide feedback to the product development team.
- Adhere to service level agreements (SLAs) and company support policies.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support, preferably in a software environment.
- Strong technical aptitude and ability to quickly learn new software.
- Excellent troubleshooting and problem-solving skills.
- Outstanding verbal and written communication skills.
- Patience, empathy, and a customer-centric attitude.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Senior Customer Service & Technical Support Specialist
22221 Tripoli
BHD60000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and empathetic Senior Customer Service & Technical Support Specialist to join their dedicated team. This role is critical in ensuring our customers receive exceptional support and swift resolution to their technical issues. The ideal candidate will possess a strong blend of technical aptitude, customer service excellence, and problem-solving prowess. You will be a primary point of contact for escalated customer inquiries, guiding them through complex troubleshooting processes and ensuring a positive experience.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshoot complex issues for customers via phone, email, and chat.
- Manage and resolve escalated customer complaints and technical problems in a timely and professional manner.
- Diagnose and identify root causes of product malfunctions or software glitches.
- Guide customers through step-by-step solutions, product functionalities, and usage best practices.
- Document all customer interactions, technical issues, and resolutions accurately in the CRM system.
- Develop and maintain knowledge base articles, FAQs, and troubleshooting guides.
- Train and mentor junior customer support representatives on technical aspects and service protocols.
- Identify trends in customer issues and provide feedback to product development and engineering teams for continuous improvement.
- Contribute to the improvement of customer service processes and workflows.
- Ensure customer satisfaction by delivering high-quality, efficient, and personalized support.
- Collaborate with other departments to ensure a cohesive customer experience.
- Associate's or Bachelor's degree in a relevant technical field or equivalent practical experience.
- Minimum of 5 years of experience in customer service and technical support, with at least 2 years in a senior or lead role.
- Strong understanding of (mention specific technology/product area relevant to the fictional company, e.g., software applications, hardware diagnostics, network troubleshooting).
- Excellent diagnostic and problem-solving skills with a methodical approach.
- Exceptional communication, interpersonal, and active listening skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Ability to handle high-pressure situations and de-escalate conflicts.
- Experience in creating technical documentation and training materials.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9