1 438 Support Assistant jobs in Bahrain

About Moyasar:

At Moyasar Financial Company, we build innovative and reliable payment solutions that empower businesses to grow and operate efficiently. As a fast-growing fintech company, we are looking for a Technical Support Specialist to join our team and play a vital role in supporting merchants during integration and resolving technical challenges quickly and efficiently.

Role Overview:

As a Technical Support Specialist, you will support our merchants during the integration process, troubleshoot technical issues, and provide expert-level assistance. This is a hands-on, technical role ideal for someone who is proactive, fast at problem-solving, and eager to learn.

Key Responsibilities:

• Provide technical support to merchants during the onboarding and integration stages.
• Troubleshoot and resolve API, SDK, or platform-related issues.
• Communicate technical concepts clearly to non-technical users.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Continuously learn and adapt to new technologies and tools.
• Ensure timely and high-quality responses to support tickets and inquiries.

Requirements:

• Bachelor degree majoring, IT, IS, MIS, and related.
• 1–2 years of experience in a technical support or developer support role
• Proficiency in multiple programming languages
• Strong problem-solving skills and ability to work under pressure
• Quick learner with a passion for technology and customer success
• Excellent communication skills in both English and Arabic
• Experience in fintech or financial services is preferred

• Respond to IT support requests via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update operating systems and applications.
• Provide technical assistance and user training.
• Troubleshoot network connectivity and peripheral issues.
• Manage user accounts and access permissions.
• Maintain IT inventory and documentation.
• Assist with IT system upgrades and maintenance.
• Ensure data security and backup procedures are followed.

• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and software applications.
• Familiarity with network troubleshooting.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal abilities.
• Ability to explain technical issues in a clear, concise manner.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Bachelor's degree in Computer Science or a related field is preferred.
• Ability to work effectively in a hybrid environment, commuting to **Riffa, Southern, BH** as needed.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in customer service or technical support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Familiarity with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• A patient and empathetic approach to customer interactions.

• Respond to customer inquiries via phone, email, and chat in a prompt and courteous manner.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues effectively.
• Escalate unresolved issues to senior staff or relevant departments.
• Maintain detailed and accurate records of customer interactions.
• Process orders, forms, applications, and requests.
• Identify and escalate trends in customer issues.
• Contribute to team efforts by accomplishing related results as needed.
• Gather customer feedback and relay it to the management team.
• Proactively identify opportunities to improve the customer experience.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven customer support experience or experience as a client service representative.
• Proficiency in using CRM systems and help desk software.
• Excellent communication and active listening skills.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Patient and empathetic demeanor.
• Familiarity with Microsoft Office Suite.

• Conduct client needs assessments and develop individualized support plans.
• Connect clients with appropriate community resources and services.
• Provide emotional support, counseling, and advocacy.
• Maintain accurate and confidential client records in our digital system.
• Collaborate with external agencies and service providers.
• Monitor client progress and adjust support plans as needed.
• Participate in virtual team meetings and professional development opportunities.
• Adhere to ethical guidelines and confidentiality policies.

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 2 years of experience in community support, social work, or a similar role.
• Strong understanding of social service systems and community resources.
• Excellent interpersonal, communication, and active listening skills.
• Proficiency in using virtual communication tools and digital record-keeping systems.
• Ability to work independently and manage time effectively in a remote setting.
• Empathy, patience, and a non-judgmental attitude.

• Respond to customer inquiries and provide timely resolutions via phone, email, and chat.
• Troubleshoot and diagnose customer issues with products and services.
• Process customer orders, returns, and exchanges efficiently.
• Educate customers on product features, benefits, and usage.
• Maintain accurate customer records and interaction logs in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Gather and document customer feedback to identify areas for improvement.
• Build and maintain strong customer relationships.
• Adhere to all company policies and procedures.
• Contribute to team goals and departmental objectives.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or a similar support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patient, empathetic, and customer-oriented attitude.
• Ability to work collaboratively in a team environment.
• Familiarity with (specific industry/product) is a plus.

• Respond to customer inquiries and resolve issues via phone, email, and chat.
• Provide information about products and services.
• Troubleshoot technical problems and guide customers through solutions.
• Document customer interactions and maintain accurate records in the CRM system.
• Escalate complex issues to appropriate departments or senior support staff.
• Identify opportunities to improve customer satisfaction and service delivery.
• Adhere to company policies and procedures for customer support.
• Gather customer feedback and contribute to service improvement initiatives.
• Maintain a positive and professional attitude at all times.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• 1-3 years of experience in customer service or technical support.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Patience and empathy when dealing with customer issues.
• Willingness to learn and adapt to new products and systems.