880 Support Engineer jobs in Bahrain

Join to apply for the Customer Support Engineer role at Yokogawa

Join to apply for the Customer Support Engineer role at Yokogawa

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

• Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
• Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
• Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
• Execution and maintenance of secure remote service infrastructure.
• Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
• Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
  
  

• Degree in engineering (Instrumentation, electronics or similar).
• Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
• Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
• Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches
  
  

• Good analytical skills in troubleshooting and investigation of complex issues reported from site.
• Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
• Past Proven experience in problem solving with high morality of the customer
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Automation Machinery Manufacturing

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Manama, Capital Governorate, Bahrain 2 months ago

Manama, Capital Governorate, Bahrain 4 weeks ago

Manama, Capital Governorate, Bahrain 2 days ago

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Are you an IT Help Desk Support professional looking for a place where you can make a difference every day? Serco is the place for you! We have an exciting opportunity supporting the United States Navy and our CNIC N6 program at ISA Air Base, Bahrain .

CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.

In support of this effort the CNIC N6 IT Help Desk Support Engineer will be responsible for the below listed activities.

This position is contingentupon your ability to maintain/transfer your Secret Clearance

In this role you will:

• Manage/administer, track/inventory, test, maintain, replace and upgrade ELMR radios, its sub-components and peripherals, and its firmware.
• Provide installation, maintenance and troubleshooting support to the DBIDS systems and Electronic Security System (ESS) related transport/network systems.
• Address ELMR trouble tickets and troubleshoot issues with ELMR radios and DBIDS systems.
• Coordinate with facility personnel in developing, implementing, testing and troubleshooting facility related requirements in support of the ELMR radios and its peripherals, ELMR infrastructure, DBIDS and PSNet transport such as power, cooling, space, cable pathways and grounding.
• Coordinate and provide assistance to the DBIDS, ELMR infrastructure provider and ELMR transport provider to patch and upgrade infrastructure related ELMR and DBIDS systems, sub-systems, components and peripherals and ELMR transport systems.
• Provide the DBIDS and ELMR subject matter expertise to support in the DBIDS and ELMR infrastructure Electromagnetic Environmental Effects (E3) certification process.
• Train DBIDS and ELMR radio operators and maintenance personnel regarding hazards of E3.
• Develop, edit and maintain the required ELMR system wide architecture, ELMR physical and logical diagrams, Standard Operating Procedures (SOPs), Site Survey Reports, training documents and other documentation as applicable.
• Address, manage and resolve network and or domain user trouble calls or tickets.
• Provide assistance in the implementation, installation, maintenance and upgrades of Network and Domain and Telecom related support.
• Perform other IT related duties as assigned.

GET TO KNOW YOUR RECRUITER!

To be successful in this role, you will have:

• An active DoD Secret security clearance
  • U.S Citizenship required
• An active DoD 8570 IAT level II complaint certification
• Must possess a valid U.S Passport
• A High School Diploma/GED
  • Or a Graduate degree and 2 years of relevant experience
  • Or a Doctorate degree and 1 year of relevant experience
• Minimum 8 years of experience in technical training related to Information Technology, Cyber Security, Computer Science, or related discipline
• Experience with PSNet providing Tier 1 type of support
• Proficiency in Microsoft Word, PowerPoint, Excel
• Working knowledge and experience with WiFi, Wireless Access Points (WAP), wireless controllers, Ethernet cabling, and handheld scanners

Additional desired experience and skills:

• IT related knowledge and experience particularly in configuring, maintaining, and troubleshooting various ELMR radios such as APX, MCC, XTL, SRX radios, and KVL loaders
• Evidence of taking the Motorola ASTROR 25 IV&D System Overview and ASTROR 25 IV&D Radio System Administrator Workshop
• Strong working knowledge and experience with Radio Frequency (RF) and ELMR
• 8140 Intermediate Network Specialist baseline certification
• Juniper Networks Certified Internet Associate (JNCIA) or similar certification
• ITIL Service Management Foundation certification

If you are interested in supporting and working with a passionate Serco team then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $67,889.77 to $113,149.62; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

• Provide first-line and escalated technical support to customers via phone, email, and chat.
• Diagnose and resolve complex hardware and software issues, ensuring minimal disruption to customer operations.
• Develop and maintain a comprehensive knowledge base of product information and troubleshooting guides.
• Train and mentor junior customer support representatives, fostering a culture of continuous learning and high performance.
• Analyze customer feedback and support trends to identify areas for product and service improvement.
• Collaborate with the engineering and product teams to report and resolve software bugs and product defects.
• Manage customer escalations, ensuring timely and satisfactory resolution.
• Track and document all customer interactions and resolutions in the CRM system.
• Develop and implement customer service policies and procedures to enhance efficiency and effectiveness.
• Contribute to the development of support tools and resources to improve customer self-service capabilities.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 4 years of experience in technical customer support or a similar role.
• Proven experience in troubleshooting hardware and software issues.
• Excellent understanding of IT support principles and best practices.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to explain technical concepts clearly to non-technical users.
• Experience leading or mentoring a team is highly desirable.
• Proficiency with helpdesk ticketing systems and CRM software.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Familiarity with (mention specific software/hardware relevant to the client's industry, e.g., network protocols, cloud platforms, specific operating systems) is a significant advantage.

• Lead, mentor, and manage a team of customer support engineers, ensuring high levels of performance and customer satisfaction.
• Provide Tier 2 and Tier 3 technical support to clients, resolving complex software and system issues.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
• Analyze support ticket trends and identify root causes of recurring issues, implementing preventative solutions.
• Collaborate with development and product management teams to escalate bugs, provide feedback, and contribute to product improvements.
• Design and implement new customer support processes and tools to enhance efficiency and effectiveness.
• Train new support team members on products, processes, and best practices.
• Monitor system performance and proactively identify potential issues before they impact customers.
• Manage customer escalations and ensure timely resolution of critical issues.
• Contribute to the development and delivery of customer training programs.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• A minimum of 6 years of experience in technical customer support, with at least 2 years in a lead or supervisory role.
• Proven expertise in troubleshooting complex software applications, databases, and network environments.
• Strong understanding of operating systems (Windows, Linux) and cloud platforms (AWS, Azure).
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional communication, interpersonal, and customer service skills.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to manage multiple priorities and work effectively under pressure.
• Strong leadership and team management abilities.
• Familiarity with scripting languages (e.g., Python, Bash) is a plus.

• Leading, mentoring, and coaching a team of customer support representatives.
• Overseeing daily support operations, including ticket management, escalation procedures, and performance monitoring.
• Developing and implementing customer support policies, procedures, and best practices.
• Ensuring timely and effective resolution of customer inquiries and technical issues via phone, email, and chat.
• Analyzing customer feedback and support metrics to identify trends and areas for improvement.
• Collaborating with product development and quality assurance teams to address customer-reported bugs and feature requests.
• Creating and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Managing customer relationships and ensuring a high level of customer retention.
• Handling escalated customer complaints and complex technical problems.
• Training new support staff on products, services, and support methodologies.
• Reporting on key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates.

• Provide advanced technical support to customers for software products.
• Troubleshoot and resolve complex technical issues.
• Respond to customer inquiries through various channels.
• Document support cases and resolutions accurately.
• Identify and report product defects and enhancements.
• Collaborate with development and QA teams.
• Create and maintain technical documentation and knowledge base articles.
• Train and mentor junior support staff.
• Ensure high levels of customer satisfaction.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 4 years of experience in technical customer support or helpdesk roles.
• Proven experience supporting software applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Familiarity with CRM and ticketing systems.
• Ability to explain technical concepts clearly.

• Lead and mentor a team of customer support engineers.
• Provide advanced technical support for complex customer issues.
• Diagnose, troubleshoot, and resolve software and hardware problems.
• Develop and maintain technical documentation and knowledge base articles.
• Manage support ticket queues and ensure timely resolution.
• Escalate critical issues to appropriate internal teams.
• Analyze customer feedback and trends to identify areas for product improvement.
• Train junior support staff on technical procedures and best practices.
• Contribute to the development of support policies and procedures.
• Ensure a high level of customer satisfaction.

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 5 years of experience in technical customer support.
• Proven experience in leading or supervising a support team.
• Strong knowledge of (Specify relevant technologies/products, e.g., operating systems, networking, databases, cloud services).
• Excellent problem-solving, analytical, and communication skills.
• Ability to explain technical concepts clearly.
• Experience with CRM and ticketing systems.
• Customer-focused mindset and dedication to service excellence.